Consumer Service Operations Representative Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We’re looking for a Staff Software Engineer to join in building the Scheduling product as part of Toast’s Team Management Suite for restaurant employers. You’ll play a key roll* in the design, development, and delivery of scalable software solutions that enable restaurant owners to build an optimal labor plan that balances interests in profitability, employee’s desire for predictability and flexibility, and guest satisfaction. A day in the life (Responsibilities) Lead fellow fellow developers, product managers, and designers, to build amazing Scheduling features with a goal of increasing our consumer footprint at Toast and employee engagement within restaurants Flex your full-stack development muscles by turning ambiguous business goals into high-quality, production-ready code within a collaborative team environment Champion engineering excellence by elevating code quality across teams and mentor engineers via code-pairing, code review, and project reviews to help raise the overall technical bar Actively contribute to product design and feature selection discussions What you'll need to thrive (Requirements) 8+ years of backend/full-stack experience, delivering products that drive

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: The Grok Voice Product team builds seamless, world-class voice experiences for Grok across every platform and product surface. In this role, you will be responsible for designing, building, and shipping voice features across all surfaces. You will have the opportunity to collaborate across iOS, Android, and all product groups. RESPONSIBILITIES: Own backend engineering for scalable, low-latency voice infrastructure and model integrations. Collaborate directly with Grok Voice model, media, and product teams to deliver end-to-end experiences. Drive performance, reliability, and quality of voice interactions at global scale. Move fast across platforms and product groups as a generalist. BASIC QUALIFICATIONS: Proficiency in Python or Rust, with a strong track record of writing clean, efficient, maintainable, and scalable code. Deep interest in voice/audio AI. Strong generalist engineer with backend focus. Hands-on experience shipping features on iOS and/or Android. The ability to work across all product groups and do whatever it takes for best user experience. PREFERRED SKILLS AND EXPERIENCE: Background in AI-driven consumer products or media generation technologies.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Authentication Experience Okta supports a wide variety of organizations across both the Workforce and Consumer spaces. These diverse environments present unique challenges; no two organizations have the same requirements when it comes to the desired authentication experience for their end users. We are dedicated to striking the perfect balance between robust security and effortless usability. We are constantly building cutting-edge authentication mechanisms designed to make access seamless, specifically tailored for the fast-paced, user-centric world of consumer identity and security-centric world of workforce identity. If you are driven to innovate, passionate about the intersection of product flexibility and security, and want to help shape how the world connects to technology—we’d love for you to join us. Job Duties and Responsibilities: Collaborate with cross-

About the Team You will join the Fulfilment and Experience (F&E) leadership team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users. From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match. About the Role As a Director within F&E, you will be a critical anchor shaping how buyers and sellers experience the platform and how efficiently and reliably it runs. This is a highly generalist leadership role designed for a strategic problem-solver who can navigate seamlessly between long-term strategic transformation and large-scale, metrics-driven execution. Rather than being confined to a single vertical, you will own one (and over time, potentially more than one) of Meesho's most critical F&E charters. Depending on where the business needs you most and where your strengths lie, this could be any of: Valmo Platform & Network Economics: Scale Meesho’s low-cost logistics ecosystem. Drive unbundled logistics innovation across Valmo Airhubs (first/last mile), Valmo Bases (sortation/middle mile), and Captains & Pilots (franchise partners and delivery execution) to reduce Cost-Per-Delivery-Order (CPDO) while improving SLA predictability. Speed Platform & Valmo Express: Build product and operational levers that make fast delivery a structural advantage. Drive program adoption (e.g., "FAST" badges, early-morning cutoff SLAs, dedicated FE pickups) to lower RTO (Return to Origin) and cancellation rates. User Experience & Buyer Trust: Architect end-to-end pre- and post-order journeys for India’s price-sensitive Tier-2+ consumer

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Technical Account Management (TAM) Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role has experience in either customer business-

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: We are hiring our first Tokyo-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day. Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale. This role requires native-level Japanese and business-level English proficiency, as candidates will support both Japanese-speaking customers and those across APAC/ANZ in English. Note: Specialists in Tokyo will work 10am - 6pm, Monday to Friday. Responsibilities: Become an expert in all Anthropic products Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries. Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to

Zoox’s Autonomy Technical Program Management (TPM) team is seeking a leader to manage our autonomy perception TPM team. As the manager of our autonomy perception TPM team, you will partner with management on strategy, roadmapping, improvement of our development & release processes, and guidance of the perception team towards delivering Zoox’s needs. You will be responsible for a team of TPMs and handle performance, mentoring, career growth, retention, and hiring. You and your team will work with the various sub-teams and initiatives within the autonomy software organization and stakeholders across Zoox to develop project schedules, identify milestones, flag risks, estimate budgets, and clearly communicate ongoing progress. In this role, you will: Lead an experienced team of TPMs and leverage your technical & managerial skills to deliver high-impact results, while growing the TPM team through hiring & guiding the professional development of team members Set the program management direction for the autonomy perception TPM team, and iterate on our development processes Work with autonomy and perception software department leaders to translate the top-down corporate strategy and milestones into detailed product roadmaps, timelines, and deliverables. Create and deliver technical presentations that explain program initiatives to downstream consumer teams Represent the team in cross-departmental forums, with key stakeholders, and in executive meetings Establish standard reports to provide concise and effective communications to key stakeholders on program status, issues/risks, and accomplishments Qualifications BS or MS degree in computer science, engineering or equivalent job experience At least 10 years of experience in engineering, program management, or management consulting At least 5 years of experience managing a team of technical program managers Deep familiarity with aut

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. We are looking for a Creative Director to lead creative strategy and execution for key clients across Beauty, Feminine Care, and Tech. This role requires strong conceptual leadership and excellent craft standards, with the ability to drive performance in social media and content ecosystems, alongside data- and AI-enabled marketing approaches. You will shape integrated campaigns from idea to delivery, guide multidisciplinary teams, and build trusted client relationships through clear storytelling and confident presentations in both Japanese and English. You will also bring a sharp understanding of consumer insight, particularly in categories where empathy and nuance materially improve creative relevance and effectiveness. What You'll Do Lead the development and execution of creative strategies and concepts for clients across Beauty, Feminine Care, and Tech Take ownership of creative leadership for a major Feminine Care business, leveraging strong TVC production experience and production control capability Drive innovative ideation across PR, activation, digital, and commerce Lead creative work across s

About Prodigal Prodigal is the connected AI platform leading financial institutions use to run their operations. We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time. These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved? Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them. Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America. Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next. We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect. We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje About The Team You’ll join Prodigal’s Strategy & Operations team, the consulting arm of the company. We partner with creditors in consumer finance (Banks, NBFCs & BNPLs and debt collection agencies) to transform how they engage with consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of prod

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Value Engineering is responsible for our largest Fortune 500 customers and owns their transformation journey by working on the very frontier of what’s possible with data and AI on the Celons Platform. Partnering closely with the Sales team, Value Engineering is responsible for ensuring that the Celonis Platform is deployed to tackle the most strategic business challenges, fits into the right place in our customers’ technology stack and most importantly generates strong ROI through deep and broad deployments. The Role: As a Lead Value Engineer, you will architect and drive large-scale AI and data-driven business transformation within the Consumer Packaged Goods (CPG) sector using the Celonis Context Model. Working alongside Senior and Principal VEs, you will combine technical execution with consulting and project management. As a master AI operator, your core mandate is to support complex roadmaps and execute targeted transformation initiatives that improve how these businesses operate across their Finance and Supply-Chain ecosystems. The work you’ll do: Value Selling & Realization: Map how the Celonis platform accelerates and underpins the customer’s enterprise AI strategy.. Take end-to-end accountability for massive R

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. ABOUT MUDDY MAT Muddy Mat is a 9 figure revenue direct-to-consumer pet products brand, bootstrapped and profitable. We are the #1 selling indoor mat for cleaning dog paws, loved by millions of pet owners across America. Our portfolio includes Muddy Mat, Cloud K9 (anti-anxiety dog beds), and Wizz (pet stain remover). We operate across Direct Response TV, direct-to-consumer e-commerce, Amazon, TikTok Shop, and expanding retail partnerships with major chains including Home Depot, Costco, and Walmart. With 95-98% of sales in the US, and soon to be more international. This is a real CFO seat at a high-growth, nimble, profitable business, not a reporting role buried under layers of corporate bureaucracy. THE OPPORTUNITY We are seeking a hands-on, strategic CFO to own the entire finance function, lead a team of 4 (two bookkeepers, one auditor, one controller), and prepare the business for a raise. You will report directly to the Founder/CEO and have full P&L visibility and ownership. This role requires someone who can operate at 30,000 feet (strategy, capital markets, exit prep) and at ground level (ERP cleanup, cost optimization, hands-

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Pinterest Measurement team partners closely with advertisers to help grow their businesses through rigorous measurement and iterative learning. We sit at the intersection of Business and Product, helping to drive performance for advertisers and providing in-market feedback to our Product org to influence our ads and measurement solutions strategies. This position is a unique opportunity to work with senior-level executives on a strategic level and help to shape the future of how brands advertise on Pinterest. What you’ll do: Demonstrate the effectiveness of Pinterest advertising for some of our largest clients within NA Enterprise across the Non-Retail verticals (e.g. Consumer Tech, Restaurants, etc.) Serve as the day-to-day contact for key strategic advertiser relationships as they pertain to Non-Retail measurement Independently cond

About the Team DoorDash is looking for top-talent to help grow our New Zealand New Verticals business! We're looking for experienced individuals with deep retail market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in New Zealand and across the globe. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role DoorDash is looking for an Enterprise Partnerships Lead to join the New Verticals Business Development team, to sign net new retailers in New Zealand. You will be responsible for selling DoorDash’s full suite of products to retailers across our New Verticals categories, including general merchandise, as well as emerging verticals such as pets, fashion, beauty, hardware, consumer electronics, and more. You will report to the Director of New Verticals Business Development, ANZ. This role is hybrid with 3 days in-office and 2 days remote / meeting and pitching to prospective partners. You’re excited about this opportunity because you will… Leverage your experience and network previously dealing with New Zealand’s largest retailers Develop the tactical strategy for engaging each retailer in the sales pipeline, including the largest retailers in the country Successfully negotiate and close retail partnerships across our suite of products, including Marketplace and White-Label Deliveries Model, present and defend P&L implications for various deal structures for prospective partners Manage the deal process with senior intern

About the Team The ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This team is seeking additional team members to build an industry-leading CPG ads and promotions business across DoorDash’s core categories. The growing DoorDash ads business will quickly become the single best place for brands to market to local customers, in an ecosystem that benefits all parties. About the Role As an Enterprise Account Executive - CPG Ads, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of CPG accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. You will report into an Industry Manager within the CPG Ad Sales in our Enterprise Sales & Business Development organization. Category specific focus could be across Beverages, Household, Personal Care, Sweets/Confection, Pets, Snacks, Pantry, or Alcohol. You’re excited about this opportunity because you will… Join a rapidly growing team within the DoorDash Ads & Promos org Lead end-to-end advertising conversations across a portfolio of consumer packaged goods (CPG) advertisers Drive product/feature adoption, and ultimately grow advertiser value and sustainable revenue for DoorDash Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Manage a robust sales pipeline and create annual and quarterly plans to achieve ambitious goals Co-develop pitch materials and processes to enable future scale of the team and business We’re excited about you because… You are a consultative seller with 3-5+ years of experience in digital media You’re an expert in using data and insights to inform recommendations, roote

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: Claude is one of the most-used AI products in the world, and the experience we build for our users directly shapes how people interact with AI every day. We're looking for a talented engineer to join the team that builds the consumer web app — the interfaces, interactions, and moments that turn Claude from a capable model into a product people genuinely enjoy using. This is a product engineering role first and foremost. You'll work closely with designers and product managers to bring features from concept to shipped experience, obsessing over the details that make the difference: how something feels when you first land on it, how smoothly a new interaction flows, how an interface holds up under real-world use. The pace is fast, the product is evolving quickly, and the opportunity to have a visible, direct impact on how millions of people use AI is real. If you love building consumer products and care about getting the details right, this could be a great fit. Responsibilities: Set technical direction for the Claude product and its features Build and ship user-facing features for Claude's web and desktop experience Own the quality bar for how the product looks and feels, treating latency, responsiveness, and reliability as first-class concerns rather than afterthoughts, and advocate