Critical Support Manager Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team. About the job This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications. This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it in

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Operations Manager Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Manager will play a critical role in driving inbound and outbound distribution operations through championship-caliber team leadership. ROLE OVERVIEW The Operations Manager shapes the Fanatics experience by serving as an athlete and fan advocate, responsible for leading inbound or outbound operations across multiple sub-departments. This role inspires a team of 3–10 Supervisors and 50–350 athletes to perform at a high level through effect

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff Escalation Manager 4 About the job This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications. This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with o

The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. The Opportunity: Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. You Will: Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with Ensure successful onboarding of new Solutions Engineers Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters Review and help prioritize Solutions Engineering escalations Dispatch customer requests throughout the day as part of a queue rotation schedule Oversee demo training and assist in demo certification Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers Build out documentation and knowledge base articles for a variety of technologies You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedu

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking an experienced Program Manager for a critical pillar of our Program Management function: Commercial Operations. This role will transform our commercial infrastructure into a revenue accelerator, building and executing the operational leverage that enables Anthropic to maintain velocity as we scale. You'll be responsible for managing and enhancing processes that support rapid product growth. The ideal candidate combines strategic thinking with operational excellence, someone who can both envision where we need to be in 12 months and build the infrastructure to get us there. Responsibilities Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM. Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner Take ownership of major prog

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Claude reaches more people, including individuals, businesses, developers building on our APIs, and the platforms and resellers building on top of those, knowing who is on the other side of a request and what they are allowed to do becomes foundational to running our products responsibly. Creating a centralized identity, verification, and access system that every Claude surface draws on is important to accomplishing our mission. We are hiring a Product Manager to own the safe access. The primitives are the building blocks the rest of Anthropic uses to manage access to models and capabilities: access programs, accounts, organization linking, verifications, user APIs for platforms, and the internal tooling teams use. You will own the end-to-end product experience and strategy for internal and external access,, across every surface. This is a role for a strong executor with the ability to be agile in shipping in a 0-1 product space. Safe access is a new product that sits on the critical path of every model launch and every access program. Requirements arrive from many organizations at once, and most weeks you will be the person defining the problem rather than receiving it. Key responsibilities Own the product strategy and roadmap for the account and access primitives, with the goal that any team at Anthropic can provision access or run an access program with minimal support. This is highly ambiguous and requires a lot of cross team coordination and deep understanding of the systems of today. Own the end-to-end experience of getting and managing access for internal stakeholders (research, model launches, saf

To support implementation and execution of plant security operations across the Copper Manufacturing Complex by ensuring protection of personnel, assets, raw materials, finished goods, infrastructure, and critical installations. The role is responsible for maintaining round-the-clock security vigilance, access control, surveillance monitoring, contractor security management, and emergency response coordination. Source: Adani Group | Job ID: 57095

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We're looking for a Marketing Technology Manager to shape the strategy and day-to-day execution of how leads move from Marketing to Sales Development. You’ll own the systems and processes that support lead qualification, routing, and follow-up, while using performance data to identify gaps and guide improvements. You’ll administer LeanData and Outreach, partnering with Lead Generation and teams across Marketing, Sales, and Operations to build a scalable lead operations model. You’ll define and set priorities and operating standards, while managing MQL processing and lead routing to support accurate, timely handoffs and consistent follow-up. WHAT YOU'LL DO Set and evolve the strategy for Lead Operations, aligning lead lifecycle proces

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU We're looking for a Marketing Technology Manager to shape the strategy and day-to-day execution of how leads move from Marketing to Sales Development. You’ll own the systems and processes that support lead qualification, routing, and follow-up, while using performance data to identify gaps and guide improvements. You’ll administer LeanData and Outreach, partnering with Lead Generation and teams across Marketing, Sales, and Operations to build a scalable lead operations model. You’ll define and set priorities and operating standards, while managing MQL processing and lead routing to support accurate, timely handoffs and consistent follow-up. WHAT YOU'LL DO Set and evolve the strategy for Lead Operations, aligning lead lifecycle proces

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Test Solutions Engineering (TSE) Equipment Roadmap and Strategy Group plays a critical role in planning, qualifying, and deploying test equipment that supports Micron's global manufacturing operations. The team partners closely with engineering, manufacturing, and supplier organizations to ensure equipment readiness aligns with technology roadmaps, enabling the delivery of innovative memory and storage solutions. As a TSE R&D Equipment Project Manager Intern , you will gain hands-on experience supporting technical equipment programs within a fast-paced semiconductor environment. Working alongside experienced project and program leaders, you will learn project management fundamentals while coordinating schedules, tracking milestones, facilitating cross-functional collaboration, and supporting equipment deployment activities. As the internship progresses, you will assume ownership of a project or workstream and provide regular status updates to stakeholders and leadership. Responsibilities Support planning, scheduling, and execution of equipment qualification, deployment, and risk-mitigation activities across multiple programs while maintaining project documentation, trackers, and dashboards. Coordinate recurring cross-functional meetings with engineering, manufacturing, and supplier partners; track action items, decisions, risks, and issue resolution to support program objectives. Assist with equipment build, shipment, installation, and deployment tracking across manufacturing sites,

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Through strategic partnerships and self-built campuses, we are scaling one of the world's fastest-growing AI infrastructure platforms. The Supply Chain organization ensures critical infrastructure components—from compute systems and networking equipment to integrated rack solutions—are sourced, manufactured, qualified, and delivered with the speed and reliability required to support frontier AI development. We partner closely with Hardware Engineering, Manufacturing Quality Engineering, Infrastructure Delivery, Hardware Operations, Finance, and suppliers worldwide to build a resilient, scalable supply chain capable of supporting rapid infrastructure expansion. As Industrial Compute continues to grow, Supply Chain serves as the operational bridge between engineering innovation and large-scale infrastructure deployment. About the Role We are seeking a Supply Chain Manager to lead strategic execution across sourcing, supplier operations, manufacturing quality, and infrastructure delivery for OpenAI's AI infrastructure portfolio. This role will oversee a multidisciplinary team responsible for strategic sourcing, manufacturing quality engineering, and technical program management while partnering closely with engineering, finance, hardware operations, and deployment teams. You will drive supplier strategy, manufacturing readiness, production planning, quality performance, and operational execution across the full hardware lifecycle. Success requires balancing long-term supplier strategy with day-to-day execution. You'll establish scalable operating mechanisms, strengthen supplier partnerships, manage complex cross-functional programs, and ensure OpenAI can rapidly deploy AI infrastructure without compromising quality, cost, or reliability. This is a people leadership role responsible for developing a high-performing organization while driving operati

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Field Marketing Manager, you will lead the development and execution of regional marketing strategies to support sales goals, drive demand, and enhance brand awareness. This role requires a strategic thinker with a builder mentality that has a strong understanding of the New York or San Francisco tech ecosystem. RESPONSIBILITIES Develop and execute regional field marketing plans and programs to align with sales priorities and pipeline goals. Plan and manage events to drive demand, accelerate pipeline, and engage customers. Own program management, including event logistics, budget oversight, and vendor coordination. Analyze and report on campaign effectiveness, providing insights to optimize future initiatives. Collaborate with product marketing to align messaging and go-to-market strategies with field initiatives. Prioritize seller requests by expected revenue. Represent Baseten at industry events and build brand presence in-market. REQUIREMENTS Bachelor’s degree in Marketing, Business, or related field. 5-7 years of experience in field marketing in the technology or SaaS industry. Proven track record in delivering and optimizing demand generation programs to meet pipeline goals. Strong understanding of sales processes. Proficiency with marketing tools such as Salesforce & HubSpot. Excellent project management skills with the ability to prioritize and execute multiple initiatives simultaneously. Collabo

MongoDB Professional Services' exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting engagements ensure that our some of the most results-oriented and complex global organizations successfully deliver on their critical initiatives and get the best out of MongoDB. Help us take our business to the next level of excellence in delivery and governance. You will have abundant opportunities to significantly impact the growth of MongoDB and collaborate with a team of technologists, sales and delivery professionals who are among the best in their fields. This role will be based remotely in Taiwan Position Expectations Accountable for project planning and execution, customer experience, and ensuring MongoDB delivery meets committed scope and budget Employ project management excellence to navigate with agility the complex organizations of large enterprises, building mindshare to plan and execute programs likely to have ambiguous risks and challenges Maintain excellence of project governance with internal and customer stakeholders, managing day-to-day project planning and execution, project scope, expectations and risks, and ensuring timelines are met and quality results produced Lend support to pre-sale engagements to assist with scoping of solution and project scope definition Adopt and contribute to the continuous improvement of MongoDB's engagement and project delivery methodologies Confidently lead project meetings, owning meeting agenda and meeting outcomes Lead the management of scope, change controls, customer expectations and timelines Measures of Success Collaborate directly with customers and other internal teams to lead and deliver high-quality, reference-able engagements Of paramount importance is predictabilit

To provide technical expertise and hands-on support in the operations and maintenance of CNG stations, ensuring the reliable and efficient delivery of services. The Operations and Maintenance Engineer plays a critical role in executing maintenance activities, troubleshooting technical issues, and ensuring compliance with safety and regulatory standards, all while contributing to the continuous improvement of operational processes and the overall performance of the system. Source: Adani Group | Job ID: 56937

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. ABOUT THE ROLE As a Event Marketing Manager, you will lead the development and execution of regional marketing strategies to support sales goals, drive demand, and enhance brand awareness. This role requires a strategic thinker with a builder mentality that has a strong understanding of the New York tech ecosystem. RESPONSIBILITIES Develop and execute regional field marketing plans and programs to align with sales priorities and pipeline goals. Plan and manage events to drive demand, accelerate pipeline, and engage customers. Own program management, including event logistics, budget oversight, and vendor coordination. Analyze and report on campaign effectiveness, providing insights to optimize future initiatives. Collaborate with product marketing to align messaging and go-to-market strategies with field initiatives. Prioritize seller requests by expected revenue. Represent Baseten at industry events and build brand presence in-market. QUALIFICATIONS Bachelor’s degree in Marketing, Business, or related field. 5-7 years of experience in field marketing in the technology or SaaS industry. Proven track record in delivering and optimizing demand generation programs to meet pipeline goals. Strong understanding of sales processes. Proficiency with marketing tools such as Salesforce & Hubspot. Excellent project management skills with the ability to prioritize and execute multiple initiatives simultaneously. Collaborativel