Critical Support Manager Jobs

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities. Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact. Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities. You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with

Location: US – Multiple locations About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Why Hexnode? Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform in our most strategically critical region: The Americas. Role As a Senior Account Executive, you will have full ownership of bookings growth for new accounts across your assigned territory. We are seeking a relentless hunter with a deep understanding of their assigned region’s unique market dynamics. You will drive weekly pipeline generation from net-new accounts and installed based customers while collaborating with your Regional Channel Manager to accelerate growth and crush quotas. Responsibilities • Define and execute a comprehensive quarterly sales plan to penetrate the market. • Actively lead outreach efforts to secure new business and convert high-intent prospects into long-term partners. • Develop and manage a robust sales pipeline, navigating complex, multi-stakeholder transactions through the full sales cycle. • Co-sell and strategize with regional partners, distributors, and VARs to accelerate growth and brand presence. • Provide Hexnode leadership with feedback on local market opportunities, industry-specific needs, and competitive trends. • Maintain high levels of data accuracy and forecast predictability within Salesforce. Required

About the Role Together AI is building the AI Acceleration Cloud, an end-to-end platform for the full generative AI lifecycle, combining the fastest LLM inference engine with state-of-the-art AI cloud infrastructure. The AI Infrastructure team at Together AI is at the forefront of building and scaling the foundational systems that power our generative AI platform. The storage and observability team is crucial for designing, implementing, and maintaining robust distributed storage solutions, ensuring seamless data access and management. They are also responsible for developing comprehensive observability platforms, providing critical insights into system performance and GPU utilization, and proactively identifying and resolving issues. Responsibilities Design and implement a scalable observability platform (metrics, logs, traces) using tools like Prometheus, Grafana, ClickHouse, ClickStack, and OpenTelemetry, including telemetry data pipelines and log aggregation workflows. Develop automated monitoring, alerting, and anomaly detection systems, including SLIs/SLOs, runbooks, and predictive analytics for critical services. Build and deploy custom observability tools and infrastructure-as-code using Go, Python, Terraform, Ansible, and Helm. Collaborate with engineering teams to enhance distributed tracing and application monitoring, and lead incident response with post-mortem analysis. Define observability best practices. Requirements Expertise in observability platforms (Prometheus, Grafana, ClickStack, OpenTelemetry) and cloud-native monitoring services (AWS, GCP, Azure). Strong programming skills in Go, Python, or similar languages, with proficiency in infrastructure-as-code tools (Terraform, Ansible, Helm). Experience designing, operating, and scaling large-scale distributed systems and pipelines for high-volume data ingestion and real-time querying. Deep understanding of containerization (Docker) and orchestration (Kubernetes). Knowledge of microservices architectu

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. The Challenge As AI and data products become business-critical, enterprises face a metadata crisis: No unified way to track the complex data supply chain feeding AI systems Engineering teams struggling with data discovery, lineage, and governance Organizations needing machine-scale metadata management, not just human-browsable catalogs Why This Matters This is where infrastructure meets impact. The metadata layer you'll build will directly power the next generation of AI systems at massive scale. Your code will determine how safely and effectively thousands of organizations deploy AI, affecting millions of users worldwide. The Role We're looking for an exceptional Staff, Backend engineer to lead development of DataHub's Platform framework – the core that connects diverse data systems and powers our metadata collection capabilities. You'll Build Scalable, fault-tolerant ingestion systems for enterprise-scale metadata Clean, intuitive APIs for our connector ecosystem Event-driven architectures for real-time metadata processing Schema mapping between diverse systems and DataHub's unified model Versioning systems for AI assets (training data, model weights, embeddings) You Have 8+ years building production-grade distributed systems Advanced Python and API design ex

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: You’ll lead the team responsible for Vercel’s CDN, proxy, and edge caching systems—the core infrastructure that powers performance, reliability, and cost efficiency for every customer request at Vercel. Your mandate is twofold: Operate critical systems exceptionally (latency, reliability, COGS), and align the team to product and business goals, translating strategy into a clear roadmap You will set direction, grow people, and create the conditions for high trust, high autonomy, and high output—balancing technical depth with strong people leadership. This is a manager role, not a principal IC role. You’ll code when it’s the highest leverage (e.g., prototypes/unblocking), but your default is delegation, coaching, and alignment. About You: 8+ years building and operating large-scale distributed systems 3+ years managing engineers (managing managers is a plus) Demonstrated success leading CDN/proxy/caching/edge or similar high-throughput, low-latency infrastructure Proven ability to translate business goals into technical strategy and drive cross-org alignment Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback Strong facilitator in technical conflict—you listen, synthesize, decide, and bring the team with you Competence across HTTP, TLS, caching strategies, load shedding, capacity planning, observability, and cost optimization Bonus If You: Have experience with Go, Lua, or Node at the edge; running high-signal hiring pipelines Collaborating with product/PMM on cus

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Staff Software Engineer , you will play a critical role in designing and building scalable and performant backend architecture, owning and driving the technical roadmap for sizable projects or services. You will also take responsibility for service operations – ensuring reliability, availability, and efficient deployment of large-scale distributed systems. Responsibilities Engage in the design of large-scale backend systems and distributed services Contribute to technical roadmap and planning Collaborate with cross-functional teams to deliver robust and high-performance systems Troubleshoot production issues and contribute to root cause analysis Ensure high reliability through best practices in service operation, monitoring, and deployment Participate in on-call rotations and lead incident response when required About You [Minimum qualifications] 8+ years of experience in software development Proficient in modern C++ programming (C++11 and later) Familiar with Unix/Linux environments Solid understanding of system programming Experience in developing low-latency (millisecond-scale) and high-throughput (>1K QPS per machine) systems Experience in service optimization and performance tuning Strong sense of ownership and good problem-solving skills [Preferred qualifications] Experience in modern build systems Experience in operation automation tools Ex

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir is at the forefront of some of the most critical and challenging problems in the world. We develop alongside our customers everyday. Our customers span from the cloud to the frontline. As we adapt to solve their most pressing issues in latency, performance, and compute cost, we are building a team of software engineers relentlessly focused on low-level optimization and novel compute architectures. This is a team of developers creating software for the far-edge, including streaming ETL pipelines, inference platforms, and various timing critical applications. This role requires an experienced software engineer who is well versed in low-level development in compiled, native languages such as Rust and C/C++. A successful candidate can optimize software for constrained embedded devices or across large-scale distributed systems. You should have strong knowledge of computer architecture and OS internals. Core Responsibilities Develop high-performance software that runs in distributed systems at the edge and in the cloud. Process high-bandwidth sensor and network data streams to deliver real-time insights. Architect optimized, hardware-aware software systems. Collaborate directly with customers to derive and refine requirements. Participate in code reviews, design discussions, and mentor other engineers as needed. What We Value Ability to independently decompose and solve ambiguous, complex problems alongside customers with minimal guidance. Deep knowledge of computer architecture and experience with hardware-software interfaces. Proficiency with Linux and basic IP networking concepts.<

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a highly technical Senior Staff/Principal Engineer to lead the porting and enablement of critical AI workloads. You will be a primary driver in migrating compute workloads to RISC-V architectures, ensuring our hardware is optimized for real-world application performance. The ideal candidate has a strong background in DevOps, workload porting, or application enablement . While this is an individual contributor role at its core, you will have the opportunity to grow and lead a small, specialized team over time as our workload migration efforts scale. This role is remote, based in the United States or Australia. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are A Technical Catalyst: You thrive on the challenge of driving AI hardware porting to RISC-V and making complex software stacks run efficiently on new hardware. Systems Expert: You possess deep knowledge of system software, compilers, or low-level OS internals. You are an expert in ARM or x86 environments and are ready to apply those skills to the RISC-V frontier. A Project Driver: You have the technical authority to lead the implementation of a compute migration to RISC-V through

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, SMB who will play a critical role generating new business and fielding inbound prospects in their territory. You will be responsible for targeting, building, and nurturing positive relationships with key decision-makers and assisting them through their Figma evaluation and buying process of all products. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma. This is a full time role that will be held from our NYC or SF Hub (in-person 2 days/week). What you'll do at Figma: Create and manage a pipeline of SMB accounts from inbound and outbound activity to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (500< FTEs) Align with key decision makers to identify where Figma’s roadmap and innovations can solve business challenges Conduct thorough analysis to tier and prioritize accounts in large volumes Expertly position Figma and engage cross-functional partners where necessary to drive deals forward Leverage opportunities to advance relationships through in-person meetings and networking opportunities We'd love to hear from you if you have: Exposure to a structured sales or outbound program (internship, bootcamp, or previous SDR experience) Exposure to closing sales for a software or Saa

About the role : The Principal Engineer role is a highly strategic position, operating at the same level as an Engineering Director. In the Developer Platform organization, you will be responsible for defining and executing the technical strategy for multiple key systems/technical areas that are of significant impact to the company's Software Development Lifecycle (SDLC), developer experience, and core engineering productivity. The scope and impact of your work will span the interactions among multiple complex systems and engineering organizations, focusing on the end-to-end flow of software delivery, scaling Developer Platforms & Infrastructure, and leveraging AI to revolutionize productivity. You will sit at the center of driving these critical improvements, ensuring the platform scales to meet the company's growth. Your primary focus will be problem seeking. This involves not only defining plans for ambiguous problems (e.g., "How do we scale our platform 10x while reducing costs?") but also identifying problems crucial for the future of engineering productivity and proposing plans for their resolution, such as the strategic integration of AI/ML into core developer workflows. What you’ll do Your responsibilities will encompass technical leadership, strategic delivery and people growth with a focus on cross-functional impact across the Developer Platform and the wider Engineering organization: Platform Strategy and AI-Powered Productivity Define the long-term technical vision (3+ years) for the Developer Platform, including core infrastructure, CI/CD pipelines, and observability systems, ensuring they are cohesive and sustainable. Pioneer the integration of AI/ML not just for engineering tasks but to drive overall company productivity, transforming internal processes and tools. Identify and translate a future business opportunity or engineering productivity gap into a solvable, multi-quarter technical problem with a clear roadmap. Drive significant improv

P-1477 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business teams to al

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

At Zoox, we’re redefining mobility by building an autonomous ride-sharing experience that’s safe, efficient, and unlike anything on the road today. We’re not just building a car, we’re redefining human mobility. By developing an autonomous ride-sharing experience that is safe, efficient, and entirely reimagined, we are creating unique vehicles that will shape the future of transportation for generations to come. As a Staff Vehicle Attributes Engineer, you’ll work alongside world-class experts in robotics, controls, and vehicle engineering to bring this vision to life.You will sit at the heart of our Vehicle Integration team, leading attribute team, serving as a technical linchpin between vision and execution. You won't just be managing requirements, you will be driving cross-functional decisions and resolving critical issues alongside department and engineering leadership to ensure our platform is world-class. In this high-impact role, you will: Be the Outward Voice: Act as the primary representative for Vehicle Integration during high-stakes program reviews and in collaborations with inter-departmental customers. Lead with Authority: Work alongside world-class experts in robotics, controls, and vehicle engineering to champion every element of the Zoox experience. Define Excellence: Ensure every vehicle meets the highest possible standards for performance, comfort, and safety, bridging the gap between complex technical constraints and an uncompromising passenger experience. In this role, you will: Lead cross-functional vehicle attribute teams (e.g., vehicle dynamics, NVH, thermal, energy, safety, ergonomics) to deliver key program milestones for Zoox’s next-generation autonomous vehicle platforms. Define the vehicle performance of Zoox’s next-generation autonomous vehicles to meet program requirements. Partner closely with Attribute Leads to define development plans, align priorities, and ensure seamless execution across engineering discipli

Why us? Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America of 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 22, 21, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re a profitable company, that's changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. We are proud to be the largest online insurance distribution and comparison platform in the USA. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. How you will make an impact Work with our product team to architect and develop new features Optimize existing features using modern development techniques to improve speed and reliability Write comprehensive test suites that fortify our codebase Deploy to production often What you need to succeed 4+ years of experience building back ends applications using a modern web framework (we use Python + Django, Node.js) Experience analyzing code performance to identify optimization opportunities Experience writing unit and integration tests Experience with SQL and NoSQL DBs (we use MySQL, Redis, DynamoDB, Redshift) Fluent spoken and written use of English language It would be considered a plus: Experience with Apache Airflow or other task workflow systems Experience with data pipelines Infrastructure as Code and familiarity with AWS Frontend experience (we use React) Benefits 25 days annual leave Enhanced private medical, dental and vision insurance plans Yearly wellbeing budget or Multisport card Personal budget for learning and books Employee Assistance Program and other wellbeing

About the Team ValMo is Meesho's logistics and supply chain organization, responsible for building India's most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. As we scale, the complexity of our network increases exponentially. ValMo operates at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading (domino) failures across the network. About the Role The Control Tower is where the stability, reliability, and cost-efficiency of ValMo's pan-India network is owned end-to-end. This is a deliberately generalist role in Fulfilment & Experience - your mandate is defined by an outcome, not a fixed function. Put simply: you are the person we point at the highest-leverage problem threatening the network, and you figure it out from first principles. The specific problem changes with what the network needs. In one quarter you might be redesigning the topology of a region; in the next, rebuilding the capacity-planning engine, running a structural cost-out program, firefighting an RTO or CX spike, or standing up readiness for a peak event - including problems that don't yet have an owner. What stays constant is the accountability: keep the network stable, predictable, and cost-efficient no matter what breaks or scales. What you will do 1. Own network stability (the constant) This is the through-line of the role regardless of what else you pick up: Set up and govern the automated dashboards, early-warning frameworks, and control-tower rituals tracking end-to-end SLAs, TAT, RTO, and cost health across first-mile, middle-mile, and last-mile. Detect real-time and structural exceptions across the linehaul and sorting ecosystem, and trigger rapid-response protocols <em