Critical Support Manager Jobs

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io . As we continue our expansion in APAC, we're hiring an Account Executive to drive new business across India. This role is based in Singapore, with travel to India required. This role sits within our Upper Mid Market segment, and we're looking to have someone in seat within the next quarter. This is an Expression of Interest, not

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

The Code Gen team is tasked with building AI-powered code transformation tools that transform rigid, legacy applications that suffer from poor scalability and high operating costs into modern, microservices-based architectures that are built on top of MongoDB. Join our team and be at the forefront of innovation and creativity. We are looking for a Staff Engineer with domain expertise and years of experience in modernizing legacy applications that are based on traditional database systems. A significant advantage is profound prior experience in leveraging AI, particularly LLMs and GenAI capabilities, to enable reliable, self-driving automation of the code transformation, iterative build, and test processes. In this role, you will be instrumental in initiating technical strategies and ideas, lead the Code Gen team in designing, building, and optimizing our code transformation workflow and tools. You will work on critical components that ensure the scalability, efficiency, and reliability of our services. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation, build and test. This role will be based remotely in North America. A strong candidate for this position will have Extensive experience (8+ years) in software development and operations, with a proven track record of delivering high performance, correctness, and architectural excellence in fast-paced environments Experience using Relational Databases such as Oracle, MySQL, Microsoft SQL Server or PostgreSQL Experience with tools and methodologies for code analysis, refactoring, and automated testing Experience in designing and implementing complex software systems, collaborating effectively with engineers of all experience levels to achieve high reliability and performance Practical knowledge of integrating GenAI into large-scale, complex systems, including a clear unde

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Product Data Science team is looking for a Full-stack Senior Data Scientist to come aboard and be part of Snowflake’s most critical initiatives. In this role, you will work closely with our Product and Engineering teams on everything from core operations, to innovative AI/ML tools, to our fastest-growing new and experimental features. You will work on long-running analytical initiatives yielding substantial product enhancements. This is a strategic, high-impact role that will help shape the future of Snowflake products and services. PLEASE NOTE: The position level is determined during the interview process and is influenced by various factors, including experience, educational attainment, skill level requirements, and overall interview performance. AS A SENIOR FULL STACK DATA SCIENTIST AT SNOWFLAKE YOU WILL: Be a proactive partner to Product Management and Engineering to shape feature roadmaps and help design metrics and analytical workflows to evaluate their success and effectiveness. Build efficient data models and high quality production pipelines and partner with Engineering for all necessary telemetry. Build scalable and extensible analytics/ML/causal inference frameworks to uncover feature usage patterns, subtle issues with the system, potential performance enhanc

Why Work with Us Solve impactful problems. At Seven Research, our close-knit team unites brilliant minds passionate about pushing technological and scientific boundaries in the global markets. We provide state-of-the-art resources and cultivate intellectual freedom, enabling our people to develop groundbreaking solutions to the most complex challenges of our field. Our collaborative approach celebrates excellence from everyone, regardless of tenure. Your Role Our Deep Learning Researchers expand the boundaries of quantitative finance through the development of advanced deep learning models. You will conduct rigorous, systematic research to pioneer advanced methodologies, uncover sophisticated insights, and implement innovative approaches within our teams. What We’re Looking For We seek talented and knowledgeable problem-solvers with strong backgrounds in deep learning to come build with us. No financial knowledge is expected. Deep Learning Researcher candidates should have demonstrated strong applied research and critical analysis skills. We value team members who communicate clearly and can exercise ownership over projects. If working on challenging quantitative problems in a close-knit, research-driven environment excites you, we’d love to get to know you. The ideal candidate will possess most of the following: PhD degree in computer science or a related field Mastery of deep learning techniques and proven track record of building sophisticated predictive models using deep learning Publications in relevant journals and/or conference presentations Strong programming skills, including mastery of Python Strong problem-solving skills and research acumen Strong communication skills to articulate complex technical concepts Experience working with large data sets and computationally intensive projects Experience with high-performance computing Job Compensation Range The base salary range for this role is prorated and based on a full-time salary range of $200,000 -

Why us? Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. How you will make an impact Work with our product team to architect and develop new features Optimize existing features using modern development techniques to improve speed and reliability Write comprehensive test suites that fortify our codebase Deploy to production often What you need to succeed 5+ years of experience of building frontend applications using a contemporary web framework (like React) Knowledge of JavaScript/TypeScript (we use React, NodeJS, Gatsby) Understanding of modern CSS techniques or willingness to learn Good knowledge of http(s) protocol Experience in analyzing code performance to identify optimization opportunities Experience in writing unit and integration tests Familiarity with Infrastructure as Code, AWS, and Python are a plus Fluency in English (both writing and speaking) Benefits Employee stock options 25 days annual leave Enhanced private medical, dental and vision insurance plans Yearly wellbeing budget or Multisport card Personal budget for learning and books Employee Assistance Program and other wellbeing perks Office kitchen and fun area with snacks and beverages Regular social events Friendly office culture Hybrid office We are proud to be an Equal Employment Opportunity and Affirm

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Commercial Account Executive , you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply! As a part of Gong's sales team, you will become a master of discovery & a strategic business partner for prospective customers. You will play a huge role in our company growth journey, while navigating your own individual growth journey as well. Are you looking for the opportunity to make big waves & to perfect your craft

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io . As a Commercial Account Executive , you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes

(P-1384) About the Team At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. In this role, you will work closely with leaders across the company, within engineering, as well as with product management, field engineering, recruiting and HR. You will lead critical initiatives that enhance developer productivity and drive innovation in the developer platform space. You will be at the forefront of integrating AI tools into the developer workflow, shaping the future of AI-assisted development. The impact you will have: Solve real business needs at a large scale by applying your software engineering Ensure consistent delivery against milestones and strong alignment with the field working "two-in-a-box" with product leadership Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture Manage technical debt, including long term technical architecture decisions and balance product roadmap Leading and participating in technical, product, and design discussions Building, managing, and operating a highly scalable services in the cloud Growing leaders on the team by providing coaching, mentorship, and growth opportunities Partnering with other engineering and product leaders on planning, prioritization and staffing Creating a culture of excellence on the team while leading with empathy What we look

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Mission Manager is Palantir’s PaaS for enabling US Government customers and vendors to run software securely and compliantly in the most sensitive environments, but without the overhead — whether connected, disconnected, cloud, or edge. Built on the strength of Palantir’s Apollo platform, it provides the critical infrastructure needed to rapidly onboard and deploy applications into a secure Kubernetes-based ecosystem, freeing our customers to focus on building and powering mission-critical systems. The Mission Manager offering is still in its earliest days, and by joining us now, you’ll define the strategy for how we develop and scale it — witnessing firsthand the impact of your work on critical missions and the new capabilities you unlock. You’ll drive this by building elegant, robust APIs powered by Kubernetes controllers, bridging the gap between a raw Kubernetes cluster and a fully featured, infrastructure-agnostic runtime that can meet the operational demands of hundreds of specialized microservices. You’ll undertake this challenge alongside an energized team with a wide array of backgrounds and skillsets, all united by an ambitious vision for what’s possible. Core Responsibilities Work closely with forward deployed and customer engineers to understand product gaps and identify both short- and long-term product improvements and fixes Engage with and internalize Palantir’s infrastructure strategy and the needs of our customer stakeholders Deeply understand and leverage K8s primitives, the broader OSS ecosystem around K8s, and highly technical service lifecycle semantics to solve business critical problems at scale Build

Do you thrive in the ambiguity and possibility of early stage product design? We're looking for a bilingual Product Designer to help build intuitive, AI-driven experiences for government and enterprise clients across the Middle East. At Scale AI, we're building the future of AI through high-quality data and world-class design. Our products power critical decisions for businesses and governments worldwide. You will: Lead 0-1 Design: Own the entire design process — from raw concept to final implementation — working directly with PMs and engineers to ship impactful products quickly Develop Concepts: Extract key insights from PM and client feedback and translate them into compelling concepts Manage Expectations: Respond effectively to multiple stakeholders and align them around a clear design direction Communicate and Prototype Visually: Deliver polished verbal communication and visual storytelling using AI tools like Cursor and Claude Design to bring concepts to life Design with Data: Make design decisions informed by research, data, and user insights You're a great fit if you: Are fluent in Arabic and English (a hard requirement for this role) Excel at navigating ambiguity in early stage products Have a mix of startup and established company experience; at least one role at a well-respected company with a strong product development culture Have experience in B2B products for government or enterprise clients Want your work to shape the role of AI in modern business applications Have prior work experience in the GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE) Are based in the GCC or open to relocating Have hands-on experience with AI-powered design platforms such as Cursor and Claude Have a degree in HCI, Computer Science, or Graphic Design Have a strong portfolio demonstrating polish, professional presentation, and clear visual storytelling to broad audiences Nice to haves: Experience at notable AI companies Technical background For those applying ba

About Scale AI At Scale AI, our mission is to accelerate the development of AI applications. For 8 years, Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including generative AI, defense applications, and autonomous vehicles. With our recent Series F round, we’re accelerating the abundance of frontier data to pave the road to Artificial General Intelligence (AGI) and building upon our prior model evaluation work with enterprise customers and governments to deepen our capabilities and offerings for public and private evaluations. About Data Engine Our Generative AI Data Engine powers the world’s most advanced LLMs and generative models through world-class RLHF (Reinforcement Learning with Human Feedback), human data generation, model evaluation, safety, and alignment. The data we produce is some of the most critical work for how humanity will interact with AI. About Our FDE Team Generating high-quality data is the core problem our business solves. We aim to make producing and delivering high-quality data seamless and efficient for operators and customers. Our Team is building customer and operator-specific infrastructure to provide high-quality data with low turnaround time. You'll be exposed to the cutting edge of the Generative AI industry while directly interfacing with the leading model-building organizations in the space, including the top AI research labs and government agencies. Join us in shaping the future of Artificial General Intelligence. As a Forward Deployed Engineer, you'll be at the forefront of providing the critical data infrastructure that powers the most advanced AI models, directly influencing how humanity interacts with AI. You will work with the world’s leading AI companies and government agencies to solve their most complex AI data-related problems. Responsibilities: Drive Impact: Directly contribute to the advancement of AI by delivering critical data solutions for leading AI innovators and

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview Business Operations is OpenFX's execution and coordination layer for business-critical initiatives that need several functions to work together: launching new currencies and regions, bringing banking and liquidity partners live, operationalising newly acquired licences, and fixing the cross-team processes that slow us down. The team is deliberately hands-on and horizontal. It creates clarity in ambiguous, high-priority problems, fills execution gaps, and stays with the work until it is delivered, then hands ongoing ownership back to the function that should own it. We are hiring a Business Operations Manager based in the United States to be the single accountable owner for OpenFX's US banking and licence-operationalisation program, and to bring senior generalist capacity to the wider Business Operations portfolio. Today our US work is spread across several people in other time zones. This role consolidates it under one owner who works US hours, sits close to our US partners and regulators, and can carry programs sponsored directly by our executive team through to launch. This is a builder's role in a regulated, multi-entity, multi-country business. You will spend most of your time with banks, custodians, liquidity providers and compliance vendors on one side, and with Legal, Compliance, Finance, Trade Operations, Product and Engineering on the other. You will be judged on whether things go live, not on how much

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: The Data Platform team builds and operates the infrastructure responsible for all large-scale data transport and processing across the company. We own and manage core systems including Apache Kafka, HDFS, Spark, Flink, and Trino, enabling real-time ML pipelines, feed ranking, experimentation, analytics, and observability at petabyte scale. Our team deals with latency-critical workloads, high-throughput streaming, and distributed compute systems that require fault tolerance, performance, and absolute reliability. As a software engineer on the Data Platform team, you will design, build, and operate the distributed systems powering SpaceXSI's data movement and compute. You will take ownership of infrastructure components that process trillions of events daily, driving the scalability, performance, and reliability of the systems that power product and ML workloads across the company. RESPONSIBILITIES: Design and implement high-throughput, low-latency data ingestion and transport systems. Scale and optimize multi-tenant Kafka infrastructure supporting real-time workloads. Extend and tune Spark, Flink, and Trino for demanding production pipelines. Build interfaces, API

About the Team: The Database Systems team specializes in high-performance distributed databases. Our team built Rockset, the real-time search, analytics, and vector database that powers all vector search and retrieval augmented generation (RAG) at OpenAI. In addition to retrieval, as an online database, Rockset powers core functionality across all of OpenAI's product lines and many critical internal use cases. About the Role : We are looking for engineers passionate about distributed systems, close-to-the-metal performance optimization (our core engine is written in C++), and building scalable database infrastructure from the ground up. As an engineer on the Database Systems team, you'll contribute to the core database engine, driving improvements across ingestion, query execution, indexing, and storage. You'll partner with teams across OpenAI to unlock new product capabilities and help scale online database reliability and throughput as usage grows by orders of magnitude. In this role you will: Design, build, and operate high-performance distributed systems Identify and resolve performance bottlenecks to scale infrastructure to the next order of magnitude Define long-term technical direction and guide system evolution Collaborate with product, engineering, and research teams to deliver scalable and reliable infrastructure Dig deep into complex production issues across the stack Contribute to incident response, postmortems, and best practices for system reliability You might thrive in this role if you: Have significant experience building, scaling, and optimizing distributed systems at scale Are curious about database internals, storage engines, or low-latency query systems Enjoy debugging challenging performance issues in complex, high-throughput systems Have experience operating production clusters at scale (e.g., Kubernetes or other orchestration systems) Think rigorously about scalability, correctness, and reliability Thrive in fast-paced environments with high