Customer Architect Jobs

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down - it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Specialist Solutions Architect with deep knowledge of AI Governance Solutions, Responsible AI, and Enterprise AI Adoption to join our R&D, Customer Engineering team, and lead the AI Governance Initiatives within the D

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Presales Architect. About the job This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform. As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy. Responsibilities In this role, you’ll: Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions. Design and architect scalable, secure, and resilient communication work

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog's Cloud Cost Management (CCM) suite helps Platform, Application Teams, Operations, FinOps, and Finance teams understand, allocate, and reduce cloud spend by putting cost data next to the observability data that explains it. As a Product Solutions Architect, you will partner closely with Datadog customers and the Cloud Cost Management product team to design product use cases, implement best practices, and drive adoption of CCM across customer environments. This includes infrastructure cost allocation, cloud costs, token usage, container costs, budgets, and optimization recommendations. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Serve as the in-house subject matter expert for Datadog's Cloud Cost Management products, including cost visibility across AWS, Azure, and GCP, Kubernetes and container cost allocation, custom and SaaS cost ingestion, budgets, anomaly detection, and cost optimization recommendations Provide architectural guidance on capacity planning, comparing cloud service cost models, and balancing performance vs. cost trade-offs across different cloud environments Guide customers on tokenomics and AI cost attribution across providers (Anthropic, OpenAI, AWS Bedrock, Google Gemini, Vertex AI, and GitHub Copilot), helpi

P-225 Solutions Architect - MFG - West Location: Western Canada As a Solutions Architect at Databricks within the Field Engineering org you will partner with our customers to design scalable data architectures using Databricks technology and services. You have technical depth and business knowledge and can drive complex technology discussions which express the value of the Databricks platform throughout the sales lifecycle. In partnership with our Account Executives, you will engage with our customers' technical leads, including architects, engineers, and operations teams with the goal of establishing yourself as a trusted advisor to achieve tangible outcomes. You will work with teams across Databricks and our executive leadership to represent your customer's needs and build valuable customer engagements and report to the Field Engineering Manager. The impact you will have: You will work with Sales and other essential partners to develop account strategies for your assigned accounts to grow their usage of the platform. Establish the Databricks Lakehouse architecture as the standard data architecture for customers through excellent technical account planning. You will build and present reference architectures and demo applications for prospects to help them understand how Databricks can be used to achieve their goals to land new users and use cases. Capture the technical win by consulting on big data architectures, data engineering pipelines, and data science/machine learning projects; prove out the Databricks technology for strategic customer projects; and validate integrations with cloud services and other 3rd party applications. Become an expert in, and promote Databricks inspired open-source projects (Spark, Delta Lake, MLflow, and Koalas) across developer communities through meetups, conferences, and webinars. What we look for: 7+ years in a customer-facing pre-sales, technical architecture, or consulting role with expertise in at least one of the following tech

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Auth0, an Okta company, we help organizations build secure, seamless customer experiences. As AI agents become active participants in software systems (acting on behalf of people, organizations, and other agents) identity becomes even more foundational. We are building for a future where agents can securely authenticate, access resources, delegate authority, and operate within clear, auditable boundaries. We’re building a world where Identity belongs to you. The Opportunity We are looking for a Product Architect, AI to help define how Auth0 and Okta lead the market in agentic identity, secure AI application development, and standards-based access for agents. This is a senior, highly strategic, and deeply hands-on role. You will work across Product, Engineering, Security, Developer Relations, Design, Go-to-Market, and our customer community to shape the technical and product direction for AI-native identity capabilities. You will bring a strong point of view on where the industry is going, grounded in real experience building AI-powered and agentic systems. You will help us translate fast-moving t

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Auth0, an Okta company, we help organizations build secure, seamless customer experiences. As AI agents become active participants in software systems (acting on behalf of people, organizations, and other agents) identity becomes even more foundational. We are building for a future where agents can securely authenticate, access resources, delegate authority, and operate within clear, auditable boundaries. We’re building a world where Identity belongs to you. The Opportunity We are looking for a Product Architect, AI to help define how Auth0 and Okta lead the market in agentic identity, secure AI application development, and standards-based access for agents. This is a senior, highly strategic, and deeply hands-on role. You will work across Product, Engineering, Security, Developer Relations, Design, Go-to-Market, and our customer community to shape the technical and product direction for AI-native identity capabilities. You will bring a strong point of view on where the industry is going, grounded in real experience building AI-powered and agentic systems. You will help us translate fast-moving t

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Fraud Architect team helps Stripe’s largest and most complex users manage fraud and abuse across the customer lifecycle. We combine deep fraud expertise, technical investigation, and product knowledge to help users understand emerging threats, optimize Radar, and implement durable prevention strategies tailored to their business and risk tolerance. Our goal is to enable users’ growth by proactively reducing fraud while protecting legitimate customer activity and turning frontline insights into better products and defenses. What you’ll do Stripe users face fraud and abuse across the customer lifecycle, including payment fraud, free-trial farming, multi-account abuse, and usage-based billing exploitation. They need a partner who understands their business, anticipates emerging threats, and helps them put effective protections in place as their business and the threat landscape evolve. As a member of our Fraud Architect team, you’ll be the fraud and risk specialist embedded in strategic user relationships for a small portfolio of named users, acting as a technical extension of their teams. You’ll help users get more from Radar, build a proactive prevention strategy, and turn complex fraud problems into practical decisions. This role combines analytical rigor, deep fraud investigation, and product judgment. You’ll develop a deep understanding of how Radar scores and classifies transactions, how integrations and available signals affect its d

FEQ327R220 Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at

Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, stre

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Services Architect is an advanced individual contributor within the Services Architecture team, contributing to the technical direction, quality, and delivery of content across the Professional Services Portfolio. Operating with a high degree of autonomy while aligning with the overarching portfolio strategy, this role leads the design and execution of net-new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. In this position, the architect provides technical guidance across team projects, handles content and offering escalations, and actively mentors Associate Services Architects. Working in close collaboration with portfolio leadership, the role supports offering strategy and product roadmap alignment, while periodically teaching customer classes or delivering service engagements to ensure content remains grounded in real-world customer experience. Your Opportunity: Strategy & Portfolio Leadership Portfolio Direction: Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

MongoDB Pre-Sales Solutions Architects are technical business advisors who help customers design, justify, and adopt reliable, scalable systems using MongoDB’s data platform. They own the technical strategy across complex opportunities—from discovery and qualification through architecture, proof of value, executive alignment, and successful adoption—and connect technical decisions to measurable business outcomes. You’ll partner closely with Account Executives, Sales Leadership, Customer Success, Professional Services, and ecosystem partners to shape multi-threaded account strategies, build champions, de-risk complex architectures, and drive expansion. You’ll serve as a trusted advisor to developers, architects, operations leaders, and business executives, helping organizations modernize legacy systems, build AI-powered applications, and realize measurable value from MongoDB. . We are looking to speak to candidates who are based in Singapore for our hybrid working model. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to lead architecture reviews for complex, multi-component applications and platforms, identifying risks, evaluating trade-offs, and providing clear guidance to modernize, optimize, and de-risk the solution Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to partner with Sales Leadership and Account Executives on multi-threaded account and territory strategies, prioritize o

(FEQ427R727) The Role We are looking for a creative, execution-oriented Senior Solutions Architect to join the Benelux team to maximise the phenomenal market opportunity that exists for Databricks in the Life Science industry. You will bring experience as an architect on large, complex, multinational accounts, and your mission will be to drive the technical and consumption strategy for one of the world's most notable life science companies. This will be driven in partnership with regional account executives and the global account team. As a Senior Solutions Architect at Databricks, you will come with an informed and compelling point of view on the Data, Analytics and AI space, which will guide your technical strategy and, together with our teams and partners, allow you to provide exceptional value and build lasting trust with executives and technical champions at the account. The Impact You Will Have Drive the technical and consumption strategy for the organisation's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy. Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale, including GenAI and agentic AI workflows (Agent Bricks, AI Functions, LLMOps). Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team. Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms. Orchestrate cross-functional teams (Delivery & Specialist SAs, Partners, Product) to deliver enterprise-grade solutions. Coach and develop junior engineers/architects on technical depth, customer engagement, and use case prioritisation. Contribute to Field Engineering thought leadership through customer-facing co

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware. Spinnaker Support has an immediate opening for a PostgreSQL Solution Architect (SA) to join our team in the UK. The Postgres Solution Architect (EMEA) serves as a trusted technical advisor throughout the sales cycle and as an early technical leader for Spinnaker Support’s PostgreSQL practice in EMEA. The role helps prospective and existing customers understand the value of PostgreSQL support, modernisation, Oracle-to-PostgreSQL and other migration paths, long-term maintenance, and enterprise operating models in support of their business and technical objectives. Partnering closely with Account Executives, Product, Marketing, Delivery, Engineering, and Customer Success to deliver discovery, solution design, demonstrations, technical validation, and repeatable practice assets. This role is also central to establishing Spinnaker Support’s PostgreSQL practice in EMEA. Beyond supporting individual sales opportunities, the Postgres Solution Architect will help shape repeatable solution patterns, customer discovery methods, Oracle-to-PostgreSQL migration approaches, field enablement, and technical credibility for a new strategic growth area. The ideal candidate combines strong PostgreSQL expertise , customer-facing communication skills, and the ability to translate complex technical capabilities i