Customer Complaints Senior Manager Jobs

We anticipate the application window for this opening will close on - 3 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Facilities function is responsible for maintaining and optimizing building infrastructure, equipment, utilities, and support services to ensure safe, reliable, and efficient operations. This team oversees facility maintenance programs, capital improvement projects, contractor management, space planning, building systems, and workplace services that support day-to-day business operations. This onsite position is based at the distribution center in Swedesboro, New Jersey. The Senior Facilities Supervisor provides leadership for facility operations, maintenance activities, vendor services, and continuous improvement initiatives across the site. No travel is required for this position. The Senior Facilities Supervisor leads facility operations and maintenance activities to support a safe, compliant, and efficient workplace. This role oversees team performance, facility systems, contractor activities, maintenance planning, and site improvement projects while ensuring reliable building operations and service delivery. Primary Responsibilities Lead daily facilities operations and maintenance activities across building systems, equipment, and site services Supervise, coach, and develop facilities p

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You have a passion for HR and a people-first mindset. You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management. You are a proactive and detail-oriented team player where no task is too small for you. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. You can be vigilant in maintaining confidentiality and discretion at all times. As part of Justworks, the People Systems team is charged with delivering an amazing employee experience and ensuring our People & Talent systems, tools and processes support our growing people and business needs. You will be an integral part of Justworks’ growth and success by supporting and building HR systems, processes and ensuring they are documented and compliant, driving efficiency and solutions for the team and business. You will serve as a key point of contact for the organization’s HR systems questions and/or concerns. Your Success Profile Support cross functional projects across all Workday functional areas (Core HCM, Benefits

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You have a passion for HR and a people-first mindset. You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management. You are a proactive and detail-oriented team player where no task is too small for you. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. You can be vigilant in maintaining confidentiality and discretion at all times. As part of Justworks, the People Systems team is charged with delivering an amazing employee experience and ensuring our People & Talent systems, tools and processes support our growing people and business needs. You will be an integral part of Justworks’ growth and success by supporting and building HR systems, processes and ensuring they are documented and compliant, driving efficiency and solutions for the team and business. You will serve as a key point of contact for the organization’s HR systems questions and/or concerns. Your Success Profile Support cross functional projects across all Workday functional areas (Core HCM, Benefits

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior International Payroll Analyst. About the job The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Payroll Analyst, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while assisting the EMEA regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization. Sr Payroll Analyst, International Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations. Responsibilities In this role, you’ll: Oversee the payroll processing and management of assigned payrolls Manage ad hoc projects related to payroll and benefits for our international entities After

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and operational excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company's next stage of growth. About the Role We're looking for a detail-oriented Senior Accountant to help build and run the day-to-day accounting engine that keeps our company scaling. This is a high-impact individual contributor role that owns core accounting operations across the general ledger, month-end close, accounts payable and receivable, and travel and expense. You'll produce accurate, GAAP-compliant financials while

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. We are seeking a Senior Sales Development Representative to play a pivotal role in building and accelerating Veriforce's pipeline growth. This is a high-impact individual contributor role for an experienced outbound professional who thrives on creating opportunities, engaging prospects, and driving meaningful sales conversations. You'll own the front end of the sales process, identifying and engaging target accounts, building relationships with stakeholders across HSE, Procurement, and Operations, and creating qualified opportunities for the Sales team. This is an opportunity to sell solutions that help organizations operating in high-hazard industries improve contractor management, safety, and compliance outcomes. Drive proactive outbound prospecting through confident cold calling and highly personalized multi-touch outreach. Research, segment, prioritize, and develop target accounts and territories. Engage HSE, Procurement, and Operations stakeholders, qualify interest, and book discovery calls. Identify ideal customer profiles and personas and use relevant signals to tailor messaging. Maintain clean, accurate, and current records in Salesforce and ensure consistent follow-up. Consistently deliver well-qualified, well-documented discovery calls to the Sales team. Comfortably use AI tools to enhance prospecting and outreach. Collaborate with Marketing and Sales on campaigns, events, account follow-up, and pipeline-building activities. Contribute practical ideas that improve team messaging,

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. We are seeking a Senior Sales Development Representative to play a pivotal role in building and accelerating Veriforce's pipeline growth. This is a high-impact individual contributor role for an experienced outbound professional who thrives on creating opportunities, engaging prospects, and driving meaningful sales conversations. You'll own the front end of the sales process, identifying and engaging target accounts, building relationships with stakeholders across HSE, Procurement, and Operations, and creating qualified opportunities for the Sales team. This is an opportunity to sell solutions that help organizations operating in high-hazard industries improve contractor management, safety, and compliance outcomes. Drive proactive outbound prospecting through confident cold calling and highly personalized multi-touch outreach. Research, segment, prioritize, and develop target accounts and territories. Engage HSE, Procurement, and Operations stakeholders, qualify interest, and book discovery calls. Identify ideal customer profiles and personas and use relevant signals to tailor messaging. Maintain clean, accurate, and current records in Salesforce and ensure consistent follow-up. Consistently deliver well-qualified, well-documented discovery calls to the Sales team. Comfortably use AI tools to enhance prospecting and outreach. Collaborate with Marketing and Sales on campaigns, events, account follow-up, and pipeline-building activities. Contribute practical ideas that improve team messaging,

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. We are seeking a Senior Sales Development Representative to play a pivotal role in building and accelerating Veriforce's pipeline growth. This is a high-impact individual contributor role for an experienced outbound professional who thrives on creating opportunities, engaging prospects, and driving meaningful sales conversations. You'll own the front end of the sales process, identifying and engaging target accounts, building relationships with stakeholders across HSE, Procurement, and Operations, and creating qualified opportunities for the Sales team. This is an opportunity to sell solutions that help organizations operating in high-hazard industries improve contractor management, safety, and compliance outcomes. Drive proactive outbound prospecting through confident cold calling and highly personalized multi-touch outreach. Research, segment, prioritize, and develop target accounts and territories. Engage HSE, Procurement, and Operations stakeholders, qualify interest, and book discovery calls. Identify ideal customer profiles and personas and use relevant signals to tailor messaging. Maintain clean, accurate, and current records in Salesforce and ensure consistent follow-up. Consistently deliver well-qualified, well-documented discovery calls to the Sales team. Comfortably use AI tools to enhance prospecting and outreach. Collaborate with Marketing and Sales on campaigns, events, account follow-up, and pipeline-building activities. Contribute practical ideas that improve team messaging,

We anticipate the application window for this opening will close on - 31 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Customer Identity and Access Management (CIAM) function is responsible for the architecture, strategy, engineering, and operational governance of identity services that support Medtronic’s customer-facing digital products and platforms. This team partners across business and technology organizations to deliver secure, scalable, and compliant identity and access solutions that enable external users to access Medtronic products and services. This Senior Principal CIAM Architect position is based at the Medtronic facility in Mounds View, Minnesota. The role is designated as Onsite, with consideration for candidates located at another U.S.-based Medtronic facility: • Mounds View, MN (Strongly Preferred) • Irvine, CA • Jacksonville, FL • North Haven, CT • Fort Worth, TX • Lafayette, CO • Boston, MA • Memphis, TN The Senior Principal CIAM Architect serves as the technical leader for Customer Identity and Access Management capabilities supporting external-facing products and services. This role is responsible for defining architecture strategy, leading solution design and engineering activities, and ensuring operational excellence across CIAM platforms. The individual will partner with business stakeholders, techn

About the role: This is an opportunity to join K's critical InfoSec team as a Senior Security Engineer - AppSec and operate with foresight in protecting our infrastructure, applications, cloud security, and customer trust. As a lean team, we span across multiple areas such as AppSec, CloudSec, SecOps, ITSec, and Compliance and apply it towards reading and interpreting architecture, or planning and building out net new security solutions. You will have the autonomy to define and implement cutting-edge security solutions across our entire technical ecosystem, ensuring our innovative work remains robust and compliant against evolving global threats. This role is crucial for establishing and maintaining a world-class security posture, particularly within the sensitive and highly regulated healthcare technology space. What you will do: Lead the development and implementation of robust application security protocols throughout the entire Software Development Lifecycle (SDLC). Partner with engineering teams to incorporate security into architecture, design, development, testing and deployment Perform hands-on security testing of web applications, APIs, cloud-native services and supporting infrastructure Build and improve automated security testing within CI/CI pipelines, including static analysis, dependency scanning, secrets detection, container scanning and dynamic testing Evaluate effectiveness of application security tools, improve tooling output quality and reduce unnecessary findings and developer friction Develop secure coding standards with developer-focused documentation Contribute application security expertise to vulnerability management, during security incidents/investigations and post-incident reviews Evaluate third party applications, libraries and APIs and integrations for security risk Ensure adherence to relevant healthcare regulatory and compliance requirements (e.g., HIPAA, GDPR, etc.) across all product lines and systems. What we're looking for: 4+ yea

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Identity & Access Management Analyst Join our dedicated 3-person Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support access reviews and audit evidence that keep us compliant. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. In this hands-on operational role, you will quickly broaden your scope into application onboarding, connecting new tools with Single Sign-On (SSO) and automated user provisioning (SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving support from senior team members on more complex work. What You’ll Be Doing Access Administration & Ticketing: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisio

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Customer Success team within Customer Experience supports Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity in Cyprus, delivering compliant support across phone, chat, and email. As a CX Supervisor, you'll lead a team responsible for monitoring and improving the quality and regulatory compliance of all customer communications, ensuring interactions are clear, fair, and fully aligned with CySEC and MiFID requirements. What you'll do: Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels. Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics. Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice. Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes. Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakehol

Empowering organisations to achieve their highest potential. At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. As a UKAS-accredited certification body , we conduct audits against ISO standards and issue ISO certifications. Through a portfolio of progressive solutions, including ISO certification, training, and consultancy, we work with customers to strengthen their businesses, all delivered by our in-house experts. The Compliance Manager leads the effective operation and continuous improvement of ISOQAR’s compliance framework and management system, ensuring certification activities meet accreditation, regulatory and internal requirements. Working closely with the Director of Risk & Compliance and senior stakeholders, you’ll lead internal assurance, accreditation assessments, corrective actions, competence and impartiality controls, while providing clear insight into compliance performance and emerging risks. You’ll also manage day-to-day compliance priorities and support the development of compliance capability across the business. Compliance Leadership & Governance Lead the day-to-day operation of ISOQAR’s compliance function in line with agreed priorities. Develop and manage the annual compliance plan, objectives and improvement priorities. Translate accreditation, regulatory and governance requirements into practical business controls. Provide expert advice and constructive challenge to senior technical and operational stakeholders. Identify and escalate significant or systemic compliance risks. Deputise for the Director of Risk & Compliance on agreed matters. Allocate and prioritise compliance activity across available resources. Management System & Regulatory Change Lead the maintenance and continuous improvement of ISOQAR’s management system. Ensure policies, procedures, governance arrangements and records remain controlled and compliant. Monitor changes to standards, accreditation requir

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Machine Learning Engineer on the CX Intelligence Engineering team within Coinbase's Customer Engagement and Experience org, you'll design and build the AI-powered systems that connect our Help Center, chatbots, and agent workflows. This team owns the multi-agent platform powering Coinbase chat, Help Center, and agent tooling surfaces, partnering with Conversation Design, CX, and Engineering teams to deliver secure, compliant, and scalable AI support. You'll drive key CX automation initiatives, including multi-agent framework development, agent assist capabilities, and LLM-powered secure actions that help customers get answers faster while enabling human agents to resolve cases more effectively. What you'll do: Architect and deploy the multi-agent framework for agent assist, internal SOP execution, and secure LLM-powered actions, building scalable systems that handle millions of customer interactions. Own end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through production delivery. Build and optimize AI-driven concierge chat and agent copilot experiences that improve automated resolution rates and reduce case handling time. Develop systems to detect and manage bad actors and adversarial inputs, ensuring the multi-agent platform maintains high confidence and saf

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. Staff Product Manager, Prediction Markets (Sports) Location: Menlo Park, CA or New York, NY Job Type: Full-time About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Prediction Markets team’s mission is to create a compliant and engaging sports prediction platform where customers can trade on their knowledge. We are focused on building a seamless experience that brings the excitement of live sports data directly into our consumer application. Our team values deep collaboration, rigorous ethical standards, and high accountability for every product launch. We work closely with engineering, design, and compliance to bring these new sports prediction features to life! As a Staff Product Manager for Sports Prediction Markets, you will lead the strategy and product lifecycle for our sports-focused prediction tools. You will guide the product definition, plan for major sporting events, and design how we package and present live sports data to our users. In this role, you will partner directly with senior leadership and key executives, navigating high-visibility projects while balancing consumer preferences with fintech regulations. Your work will directly expand our product offerings and introduce prediction markets to millions of