Customer Complaints Senior Manager Jobs

The Legal team provides legal and regulatory advice to ensure that all CDC products and services are compliant per local regulations while also meeting the needs of CDC customers. The team interfaces externally with regulators and service providers to safeguard CDC from legal liabilities. Focus areas include Commercial and Regulatory/ Product. This UK-based Commercial Legal Counsel role sits within the HQ Commercial Legal Team and reports to the SVP, Legal. You will be a self-starter with a strong passion for financial innovation, comfortable working cross-functionally across global business lines, and excited about Crypto.com's mission. You will own end-to-end commercial contracting for UK and cross-border matters, delivering pragmatic advice that enables growth while managing legal risk in a fast-moving, internationally regulated fintech and crypto business. Familiarity with a trading platform’s operations with its institutional clients is preferred. Responsibilities Draft, review, and negotiate a wide range of day to day commercial agreements for institutional clients, advertising and marketing agreements, partnership and collaboration agreements, letters of engagement, insurance policies, NDAs and other commercial instruments supporting UK, EMEA and worldwide operations Prepare and maintain template documentation, playbooks, negotiation guidelines, and know-how for scalable contract support across the business Partner closely with global business stakeholders (including commercial, marketing, partnerships, procurement, and operations) to deliver timely, pragmatic legal support aligned to business objectives Collaborate with LegalOps to design and improve policies, procedures, and contract workflows that scale with Crypto.com's 2026 operating model Deliver training on contract review and management, and contribute to knowledge sharing across the Legal team and business pa

Location Details: India (Remote) At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team … Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online. GoDaddy’s Tax team is looking for a Tax Technology Senior Analyst to join our organization. Do you want to be a pivotal part of the growth of our tax technology footprint ? As GoDaddy continues to scale at pace, so does the requirement to deliver efficient, scalable and compliant solutions to manage our end to end tax process lifecycle . At GoDaddy, our tax team should apply strong tax technical knowledge with an aptitude for using, delivering and growing our technology systems, tools and solutions . You must have experience working with tax logic in both ERP systems and tax determination software such as a global tax engine . You must be able to fluently communicate with GoDaddy IT, Finance and Accounting, Engineering , Product teams and third party vendors . What you'll get to do... Tax Technology & Systems Support (evaluating appropriateness of tools and systems, supporting systems design, maintenance, configuration updates, testing, troubleshooting) Tax Automation, AI and Process Improvement initiatives (identifying opportunities, preparing requirements, impl

GAQ327R247 As part of the Databricks Payroll team, you will join a dynamic global organisation that is helping our customers solve some of their toughest problems. You will also ensure our employees are paid accurately, on time, and in compliance with all requirements—allowing them to focus on doing their best work. This role is ideal for a payroll professional who loves hands-on processing, thrives on problem-solving, and brings strong systems skills to handle complex payroll cases without escalation. The Senior Payroll Analyst will work closely with the Payroll Director to support accurate and timely payroll processing for our Asia region—specifically Australia, Korea, Japan & Singapore, this may change as per org need and design. You will collaborate with payroll vendors, internal partners, and employees to deliver compliant, efficient payroll operations. While you will not be solely responsible for payroll execution, you will play a key role in preparing, validating, and reconciling payroll data, responding to employee inquiries, and supporting projects and process improvements. This role reports to the Payroll Director based in UK. The impact you will have: Payroll processing support – Partner with the Payroll Analyst team in India to prepare, validate, and reconcile payroll data for the countries specified above or as per org design, ensuring accuracy, compliance, and timely delivery. Data validation & audits – Perform pre- and post-processing checks to identify and resolve discrepancies before payroll is finalized. Vendor collaboration – Work closely with payroll vendors to troubleshoot issues, resolve variances, and meet Service Level Agreements (SLAs). Compliance adherence – Ensure payroll operations follow internal controls, statutory regulations, and company policies for each country. Employee case resolution – Respond to and resolve payroll inquiries through the case management tool, providing accurate and timely support. Proces

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We seek a highly specialised technical Senior Security Architect (SA) who practices security with an obsession for helping customers design and implement the best security mechanisms, particularly those that would relate to the Snowflake AI & Data Cloud. At Snowflake, Security Architects are passionate about security, often involving tremendous technology challenges that require no simple solutions. Success requires working collaboratively with a broad range of people inside and outside the company. Operating out of our APJ Field CTO Office , you will serve as our primary South Korean Security expert, who will be a cloud compliance evangelist, technical architect, and hands-on practitioner. This specialized role bridges the gap between global cloud data architecture and South Korea’s rigorous, localized regulatory frameworks, specifically the Cloud Security Assurance Program (CSAP) and the Korea Financial Services Institute (K-FSI) Safety Evaluation. IN THIS ROLE YOU WILL GET TO: Help to scope security related feature enhancements on behalf of customers to work with Product Management and Engineering on ways to enhance requirements for the local market. Help drive Snowflake adoption by advising customers and engineering teams on how to build secure Korea-compliant Data

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contract

Block is one company built from many blocks, all united by the same purpose of economic empowerment. Our products and services, including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, help millions of people around the world access, manage, and move money with more flexibility and control. We believe everyone should be able to participate and thrive in the economy, and we build tools that make commerce and financial services more accessible. Block’s Financial Operations team is responsible for the movement of money through our bank partners, card networks, payment partners, and internal platforms. The team’s mission is to ensure our customers’ experience taking payments, completing sales, settling funds, and getting paid is reliable, efficient, compliant, and cost effective. To deliver on that mission, Block operates within a complex and highly regulated ecosystem of financial institutions, payment networks, industry partners, regulatory requirements, and internal systems. Financial Operations plays an integral role in shaping the infrastructure, controls, partner relationships, and operational capabilities required to support Square’s long term growth in Japan. As Head of Financial Operations, Japan, you will lead Square’s financial operations strategy in the market. You will own critical payment and banking partner relationships, strengthen operational resilience and controls, and ensure Square can scale reliably in Japan. This Tokyo based hybrid role requires deep payments expertise, strong commercial judgment, and the ability to influence senior internal and external stakeholders. The Role In this role, you will translate Square Japan’s Financial Operations strategy into measurable outcomes. You will work across payments, product, operations, partnerships, and regulatory engagement to improve performance, support new capabilities, and help Square grow in a complex and highly regulated market. You Will Lead the execution of Square Japan’s Financial Operat

Work Flexibility: Onsite Schedule 1st Shift: Mon – Fri, 6AM – 4PM What you will do- Responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilization Arrange merchandise for transport (on delivery and return) and at customer locations Read maps and route configuration Perform safety inspections in transportation setting Load, unload, or stack containers, materials, or products while checking for sterility, missing/broken implants & instruments Perform and/or schedule preventative and regular minor maintenance on company delivery vehicle, (fuel, fluid levels, tires, etc.), and keeps accurate maintenance records Advise supervisor when repairs or extensive maintenance are required for the company vehicle Field customer complaints, address and communicate as necessary to Branch team members Warehouse responsibilities as needed and directed Complete other duties as assigned What you need - Required: 2+ years of experience Meet requirements of all customer credentialing High School diploma or equivalent Valid Driver’s license with good driving record Ability to lift, push, pull and carry up to 50 lbs Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed Participate in on-call rotation schedule Preferred: Warehouse/Inventory Control experience in a demanding, fast-paced environment

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of banking, with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Legal Counsel SE/NO you'll join the Legal team based in Stockholm , reporting to Caroline, Head of Legal, working to make sure products and processes are built on solid, sustainable legal ground as Lunar grows across Sweden and Norway. What will you do? Make sure our consumer-facing terms hold up under Swedish and Norwegian law, that practice matches what we promise in writing, and that the organization knows what these markets require. Review marketing campaigns, ads, and product communications against Swedish and Norwegian marketing rules and financial supervisory guidelines. Handle incoming customer complaints, legal queries, ARN cases (and the Norwegian equivalent, Finansklagenemnda), and first-line consumer credit and collections questions - escalating what needs a senior call. Review and negotiate smaller vendor agreements, NDAs, and partnership contracts in line with established templates and guidelines. Keep legal templates and processes up to date, train the customer support team on frequently asked legal issues, and support Caroline with board secretarial work, from meeting materials to statutory filings with Bolagsverket (and the Norwegian equivalent, Brønnøysundregistrene). What are we looking for in you? A law degree or equivalent legal qualification, with some experience in Swedish consumer, financial services, and/or marketing law - ideally gained in-house at a bank or fintech, or at a law firm advising clients in financial services. Norwegian leg

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: We are looking for a Senior Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service. As a Senior Complaints Analyst, you’ll be expected to: Take ownership of complaints from start to finish Investigate complaints and identify the root cause of the issue Communicate with complainants through various channels to resolve complaints in a timely and professional manner Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints Maintain required productivity and quality levels Key Responsibil

The Client Services Associate is a developing professional role, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients. The ideal candidate possesses knowledge of the financial industry, with the ability to identify channel and account solutions that best meet the needs of the client, which may include digital platforms, centralized team-based advice, or in-market, dedicated advice. Responsibilities: Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients. Able to clearly articulate business value proposition, matching clients with the correct set of products and services. Responsibly and professionally engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions. Confidently articulate the value proposition for Citigold and Citi Private Client and digital programs available. Directly responsible for providing timely responses to client service requests, received via telephone or email. Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process. Ensures customer claims and complaints are handled in accordance with FINRA and firm policy. Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions, etc.) Manage client follow-up and adhere to all Regulatory and Compliance operating procedures Ensure that KYC/AML and other compliance norms are strictly adhered to Appropriately assess risk when business decisions are made, dem

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Agents are becoming the default way developers ship LLM-powered software, and they are miserable to debug. A single run fans out across model calls, tool calls, retries, handoffs between agents, and multi-turn conversations that only make sense as a whole. When one goes wrong, the developer usually has a log line and a shrug. Sentry's Agent Tracing turns that into something you can actually inspect: agent runs, tool calls, model interactions, token usage and cost, conversations you can replay message by message. As a Senior Software Engineer on the Telemetry Experience team, you'll own that product surface - Python/Django and Postgres on the backend, React and TypeScript on the frontend, sitting on top of Sentry's trace storage. You'll work with the SDK engineers who instrument the agent frameworks upstream and own everything customers touch downstream: the dashboards, the conversation views, the APIs, and the workflows that turn a confusing agent run into an obvious fix. In this role you will Own projects end to end. Take a problem from a rough customer complaint through scoping, design, implementation across the stack, rollout, and measurement. You'll write the design doc, cut the work into shippable pieces, and stay with it until the numbers move Build the views developers debug agents in. Multi-agent workflows, conversation replay, cost and token breakdowns, the moment where a run failed and why. Making a deeply nested, wildly variable trace legible is a genuinely hard interface problem Make the data underneath fast and queryable. Filtering and sorting millions of conversations, getting cost calculation ri

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Please note this role will be an ONSITE position out of the Needham, MA HQ Location. A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Marketing, Supply Chain, Creative, ID, Quality, Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization. You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements. Responsibilities: Analyze customer complaint

Who We Are At OKX, we believe crypto will help reshape the future and contribute to greater individual freedom. OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions of customers access to crypto trading and decentralised applications. OKX is also trusted by institutions seeking secure access to crypto markets and is supported by its Proof of Reserves programme. Across our global offices, we are united by three core principles: We Before Me, Do the Right Thing, and Get Things Done. These values shape how we work and help us create a collaborative, rewarding and diverse environment for every OK-er. About the Team The Compliance function is responsible for promoting a strong compliance culture and supporting the safe, sustainable growth of OKX. We are a team of risk-minded problem solvers who advise the business on regulatory obligations, conduct expectations and enterprise risks. OKX Europe Markets Limited operates within a significant EU regulatory perimeter as a MiFID II investment firm authorised under the Investment Services Act (Cap. 370), providing dealing on own account and execution of orders on behalf of clients on a matched-principal basis, together with trustee, custodian and nominee services, across the EEA on a cross-border services passport. Our product range includes crypto-asset perpetuals and expiry futures, single stock and ETF-linked futures, commodity futures and crypto-asset options, and is expanding into money market fund and structured product offerings. About the Opportunity As the Senior Compliance Analyst for OKX Europe Markets Limited, you will deliver the day-to-day operational compliance work of a fast-growing MiFID II investment firm: financial promotions review, complaints administration, regulatory and trade reporting support, monitoring testing and the firm's regulatory registers. This is a high-volume, execution-focused role. The function reviews in the order of seventeen pieces of marketing and promotiona

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are looking for a highly skilled Senior Payroll Specialist to join our global payroll team. In this role, you will oversee payroll operations across APAC ensuring accuracy, compliance, and a seamless employee payroll experience. You will work closely with HR, Finance, and external vendors to deliver timely and compliant payroll while continuously improving processes. What You’ll Do Oversee the entire monthly payroll cycles across India, Australia, Japan, and Singapore. Ensure accurate payrolls for new hires, exits, promotions, transfers and all types of variable pays. Conduct audits and reconciliations to identify and resolve payroll discrepancies. Collaborate with HR and different stakeholders on onboarding documentation, monthly variable pay, and all monthly payroll inputs. Monitor compliance with local payroll legislation and tax requirements. Maintain up to date employee records in HRIS/payroll systems and support all employee payroll related inquiries. Partner with third-party vendors and provide global payroll backup support. Identify process improvements and strengthen payroll system controls. Deliver professional customer service to employees and internal stakeholders. About you Bachelor’s degree in finance, Accounting, Human Resources or related field is preferred. 5+ years of payroll experience is a strong advantage. Strong execution skills, analytical mindset, and attention to details with the ability to work independently. Excellent written and verbal communication skills. Tools & Skills You’ll Bring Intermediate to advanced Excel skill