Customer Evidence Manager Jobs

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Tenable has an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography. Companies today are grappling with an ever expanding IT landscape encompassing traditional IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein. Tenable’s vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security. Your role with involve working with designated existing customers as well as partners in your specified market place. Your Opportunity: Responsible for consultatively working with customers to define improvements in their IT security roadmap. Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts Responsible for Quarterly & Annual Revenue Targets Manage client relations

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. Your Opportunity: Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success. Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions. Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rat

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America • Positive, inclusive, supportive culture cheering you on your journey • We work with very new technologies and architecture patterns • Offices in NYC and India Role Summary The Senior Manager, Customer Support & Success is the strategic owner of Novo's most critical 1:1 customer touchpoints - from complex escalations and collections recovery to a proactive customer success motion you’ll get to build from scratch. This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role Escalations & Collections — Raise th

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: The Global Customer Implementation Specialist is the engine of the Bandwidth Implementation team. You own your customers from the moment a deal closes to the moment they graduate to their long-term support team, and you drive that journey with purpose. Getting customers to live production traffic on the Bandwidth network as fast as possible is the mission, and you take that personally. You own your cases without day-to-day direction. You build project plans, manage customer relationships, coordinate across internal teams, and hold everyone accountable to the timeline including the customer. You understand what the customer is trying to achieve and you shape the experience around that outcome, not just the checklist. You are expected to deliver consistently, communicate proactively, and contribute to the team beyond your own case load. Lane assignment is determined by account complexity, team need, and your demonstrated capabilities. What You'll Do: Customer and project management Own the full implementation lifecycle for assigned accounts from case creation through graduation. Build and manage a project plan for assigned accounts. Define milestones, assign action items, and keep all parties accountable to committed dates. Facilitat

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly pur

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. The opportunity We’re looking for a Customer Success Lead to drive client adoption, build user capability and ensure customers realise lasting value from WPP Open Pro. Customer Success sits at the heart of the client experience, helping customers move beyond simply accessing the platform to using it confidently, independently and effectively. You’ll own a portfolio of clients, leading their journey from onboarding and training through to sustained adoption and measurable outcomes. This is a hands-on leadership role combining client relationship management, platform expertise and team development. You’ll work closely with WPP agencies, production partners and internal teams to deliver the right level of support for each client, whether through self-serve, blended or managed delivery models. Alongside managing your own portfolio, you’ll lead and develop members of the Business Solutions team, setting high standards for delivery and helping the function scale as the Open Pro client base grows. What you’ll be doing Driving adoption and client value Own adoption across your client portfolio, helping users

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. As the Senior Manager, Customer Success , you will lead a team of Customer Success Managers responsible for providing a best-in-class customer experience. The team is responsible for guiding customers through their visibility journey and managing a book of customers. Key metrics include Net Revenue Retention, Customer Satisfaction, Customer Health, and account growth. Your team will work heavily with Sales, Operations, Product and Leadership. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, leading, developing and inspiring a team that scales with our growth. What you’ll be doing: Development and manage a team of Customer Success Managers Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion Understand and mitigate account risk and escalate to dependent functions as necessary Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities Hire, onboard, and

MongoDB and Customer Success Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocac

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency. Lead, coach, and develop a high-performing customer-centric team. Collaborate closely with regional and global stakeholders to deliver a consistent customer experience. Who you are Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field. Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions. Strong knowl

We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members. As the Director of Customer Success for the UKI, you will drive the recruitment, coaching, mentoring, and development within the region, empowering our high-touch Customer Success teams to deliver exceptional value to customers, hone their skills, and advance their careers. Beyond talent development, you will be responsible for designing and executing strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB. Your role will involve close collaboration with senior leaders across the go-to-market (GTM) ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support. We are looking to speak to candidates who are based in London for our hybrid working model. We’re looking for someone with: Bachelor's degree, technical degree preferred 7+ years people management experience 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles 10+ years experience working within or supporting large enterprises Experience leading leaders A passion for hiring, developing and retaining a team of managers; your team’s success is your top priority Experience setting org/geo-wide direction for customer success programs and allocating resources to drive operations in alignment with the strategy Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success Experience as a CS leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (S

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter Responsible for providing timely and effective customer support through various communication channels, including phone, email, fax, and chat. Primary point of contact for customers, responding to their inquiries, resolving issues, and ensuring their needs are met. What you'll be doing Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner Perform routine tasks, follow standard operating procedures, may at times require interpretation or require following an exception process/procedure, under moderate supervision. Resolve customer complaints and issues in an efficient manner Provide product information, pricing, and ordering details to customers Process customer orders May collaborate with internal teams, such as sales, operations, supply chain, commercial, quality, and finance, to resolve customer issues Maintain accurate records of customer interactions, including note

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As a Customer Service Representative , you will play a critical role in delivering an exceptional customer experience by serving as the primary point of contact for customers across multiple communication channels. In this role, you will help ensure customers receive timely support, accurate order processing, and effective resolution of questions and concerns. Your ability to build relationships, navigate systems, and collaborate across functions will directly contribute to customer satisfaction and operational success. This is where your passion for helping customers, attention to detail, and problem-solving skills come together to make a meaningful impact for both our customers and the patients who depend on Baxter products every day. What you'll be doing <span style="colo

Job Title Customer Project Manager Job Description Customer Project Manager Lead end-to-end customer projects that bring medical equipment from planning through installation, calibration, training, and successful handover, coordinating customers and multiple internal and external partners. Your rol e Own and coordinate medical equipment projects end to end activities through delivery, installation, calibration, customer training, and project closeout. Serve as a technical and operational liasion between the customer and internal teams, adressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughtout the project lifecycle. Collaborate with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities. Work under general supervision and established processed, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance. The role requires flexibility for travel and, depending on project needs, availability outside standard working hours, including occasional nights or weekends. You're the right fit if You've acquired at least 4 years of experience in hospital projects, including medical equipment projects, hospital construction/infrastructure, or working in a hospital environment, with hands-on project management or project coordination experience. <spa

Customer Operations Specialist Description - HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development. Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Responsibilities: Acts as a first point of contact for regular, on- going customer accounts on daily operational matters. Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs). Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. Education and Experience Required: First level university degree or equivalent experience. Typically 0-2 years of related experience (e.g., supply chain, customer serv