Customer Evidence Manager Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Customer Impact sits at the intersection of customer experience and engineering accountability. As an Associate on the Bug Review team, you will investigate flawed user experiences, verify and escalate bugs through structured cross-functional workflows, and drive visibility on open platform issues so resolution doesn't stall. Bug Review is the triage layer to separate signal from noise, ensuring Engineering receives verified, credible escalations instead of a flood of unvetted reports. The Bug Review Associate is the front line of that triage layer. You'll investigate incoming bug reports, verify reproducibility and impact, and manage tickets through their Jira lifecycle, turning raw customer signal into evidence Engineering can act on. This is a high-volume, detail-driven role: you'll work a defined queue of tickets each day, applying consistent investigation standards so that what reaches our Sr. Specialists and Engineering is already vetted. Because many of the reports you're investigating come from riders or drivers who had a genuinely bad experience, this role also requires direct, empathetic communication with customers. You're often the person following up on an issue that upset them. This role is part of a new HQ Associate model based in Mexico, built to bring bug review in-house with tighter tooling access, stronger quality control, and closer partnership with the broader teams. Associates report directly into the Customer Impact structure. Responsibilities Investigate and triage incoming bug reports against defined criteria (reproducibility, severity, customer impact) Open bug

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for a Governance, Risk and Compliance (GRC) Analyst who wants to build GRC with AI, and you do not need to be an engineer to do it. We encourage and equip you to use AI tooling to build automations for audit evidence and customer security questionnaires, alongside assessing AI tools and vendors and managing audits. This is a hybrid role based in San Francisco, New York City, or London with three days a week in the office. What you’ll do: Assess AI tools and vendors against security, privacy, and compliance requirements, and run company compliance and ethics training Maintain the internal controls behind ISO 27001, System and Organization Controls 2 (SOC 2), Health Insurance Portability and Accountability Act (HIPAA), and Payment Card Industry Data Security Standard (PCI DSS) compliance, and drive remediation to completion with documented progress Use AI tooling to build automations that collect audit evidence, monitor controls, and draft security questionnaire responses, and report on controls maturity scores Manage annual audit deliverables, write treatment plans, and track completion across teams Answer customer compliance inquiries and maintain customer-facing security and compliance documentation What you need: 3+ years supporting the audit lifecycle for SOC 2, ISO 27001, PCI DSS, or HIPAA in a cloud-based environment Applied security or privacy controls to AI systems or AI vendors, such as model access, data handling, or third-party risk review Built security policies and technical controls into the software dev

We are looking for a Senior Partner Solutions Architect to lead technical engagement with independent software vendors (ISVs) and strategic technology partners. You will help partners build, embed, deploy, validate, and go to market with MongoDB-based solutions that create repeatable customer value and accelerate MongoDB adoption. This role combines enterprise architecture, partner engineering, technical pre-sales, solution assurance, and go-to-market enablement. You will work across the complete partner lifecycle—from opportunity discovery and business-value alignment through architecture, validation, design wins, launch readiness, and post-launch reuse. You will be successful in this role if you can move fluidly between a partner’s product architecture, a customer’s business problem, MongoDB’s technical capabilities, and the field motion needed to scale the outcome. We're looking to speak with candidates based in Mexico City for our hybrid working model. What you will do Serve as the senior technical advisor for strategic ISV and technology-partner engagements, including embedded software, SaaS, BYOA/BYO-EA, AI, and agent products Lead technical discovery and architecture reviews that clarify the partner’s workload, adoption path, deployment model, customer segment, success criteria, and MongoDB value proposition Guide partners through a repeatable technical validation and solution-assurance process covering architecture, deployment, security, compliance, performance, scale, resilience, operability, upgrades, support ownership, and lifecycle management Establish evidence-based readiness gates and partner maturity assessments; distinguish clearly between tested, supported, recommended, and go-to-market-approved claims Design reference architectures, integration patterns, sizing guidance, deployment blueprints, quickstarts, demos, troubleshooting guidance, and partner-facing documentation Help partners build MongoDB into shipped products, SaaS platforms, AI applicat

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. PCRB & Quality Governance Lead or support PCRB reviews for process, equipment, material, and system changes Ensure conversion activities comply with quality governance frameworks (GCP, PCRB, Conversion Control) Perform risk gatekeeping for Class 2 and Class 3 conversions and track open issues to closure Risk Assessment & Analysis Execute and review risk assessments (e.g., PPA, FMEA, scenario‑based analysis) Collaborate with SMEs, PI, PE, QE, CPIE, CH, and other stakeholders to ensure risks are fully identified and mitigated Support investigation and resolution of post‑conversion quality issues (DPM, UE, yield drift, etc.) Cross‑Functional & Cross‑Site Collaboration Work closely with Site PCRB teams, PI, Process, Equipment, and Material teams Support cross‑site initiatives and transfers (e.g., OMT, F15, F16, Falcon) including One PCRB operations Act as a quality gatekeeper by providing independent technical judgment and risk‑based recommendations Systems & Process Improvement Participate in continuous improvement of systems and processes (GCP, PCRB, Auto‑CPM, dashboards) Maintain conversion review records, metrics, and management reports Support internal and external audits (e.g., IATF, customer audits) through evidence preparation and response coordination Qualifications Required Bachelor’s degree or above in Engineering or

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Performance, Brand-1 Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. • Do you have experience conducting investigations, reviewing evidence, and documenting case outcomes? • Do you have knowledge of merchant onboarding, monitoring, customer response review, and potential Mastercard Standards violations? • Are you a high performer with strong analytical, documentation, and project management skills? • Are you collaborative, detail-oriented, and able to support credible investigations in a fast-paced environment? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Preserve the integrity of the Mastercard brand by conducting investigative case work under the Business Risk Assess

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Principal Product Manager, AI-Native Merchant Experiences The world's largest businesses run on Adyen. Payments, financial products, and increasingly the commerce workflows around them — money movement, billing, loyalty — flow through a single platform, across dozens of markets and hundreds of payment methods, at a scale most companies never encounter. That scale comes with complexity, and handling it on our merchants' behalf has always been our mission. But the way people expect to work is changing in real time. The payment operations lead who spent their morning chasing down why a batch of transactions failed now expects to ask a question and get an answer. The analyst who worked a dispute queue case by case now expects the evidence gathered and drafted before they start their work. AI has collapsed the distance between wanting something done and it being done. This is where you come in. You'll own the AI assistant that works on a merchant's behalf across Adyen – one that can find and read their data, provide insights, take real actions, and know where its limits are. You'll build some of what it can do yourself, and build the foundation that lets teams across Adyen contribute the rest – reporting and insights, disputes, configurations, and everything that follows. And you'll own how merchants experience these capabilities, as our

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Identity & Access Management Analyst Join our dedicated 3-person Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support access reviews and audit evidence that keep us compliant. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. In this hands-on operational role, you will quickly broaden your scope into application onboarding, connecting new tools with Single Sign-On (SSO) and automated user provisioning (SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving support from senior team members on more complex work. What You’ll Be Doing Access Administration & Ticketing: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisio

Job Details: Job Description: This position is in the Silicon and Platform Engineering, Platform and Experience Architecture, PXA team. This team is responsible for defining experience driven client platforms that delight customers and drive business success. This role is for the Platform Architecture Manager and leader of the Platform Workflow and Competitive Analysis team which exists to translate outside-in insights into platform requirements that define winning client PC experiences. Under a single-umbrella of leadership, PWCAs responsibilities are focused on integrating UX research, ecosystem engagement, competitive analysis, UX workflow development, and data collection into a single operating model that improves PXA's ability to make fast, evidence-based architecture and roadmap decisions. PWCA integrates diverse functions and expertise to uncover insights and translate a data-backed vision into actionable recommendations for complex technology and product roadmap decisions. Its leader must build a cohesive team, foster a strong culture, and establish a decision-making framework that aligns diverse projects and expertise in an open-ended environment requiring long-term, multidisciplinary research and analysis. The qualifications below reflect the experience and capabilities needed to succeed in this role. Experience Experienced managing 10-20 person teams with varied deep areas of expertise Intuitively grasps the unique timelines of IP, SOC, and Platform development and the key moments of intercepting different inputs into the development cycles Proven ability to apply user experience research methods and lead the collection, synthesis, and management of insights from users, customers, and ecosystem partners to inform platform and roadmap decisions Proven experience leading competitive analysis acro

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Cloud Engineering team is hiring a Senior Engineering Manager to lead the group that owns Altana's regulated and sovereign environments. These are the accredited, compliance-constrained deployments our government customers run on, including our FedRAMP environments and dedicated sovereign clusters. You will report to the Senior Director of Platform Engineering and lead a team of three to four engineers across the US, UK, and Australia. The usual playbook does not apply here. Connectivity and automation are constrained and accreditation obligations shape engineering decisions well before anyone opens a design doc. Your job is to make this domain work like a platform instead of a set of individual builds, so that each new accredited environment launches faster than the one before it, and so product teams can keep shipping without having to absorb the regulatory complexity themselves. Your Responsibilities Own the architecture and operation of our regulated and sovereign environments across AWS and Azure, along with the IaC (Infrastructure-as-Code), Kubernetes, and release tooling beneath them Lead the standardization of environment builds into a repeatable blueprint, so the number of environments can grow without headcount growing with it Make sure critical technical decisions in the domain are sound, through design review, RFCs, prototypes, and whiteboard sessions, and hold the quality bar on what the team ships Stay close to the work with hands-on engineering of your own, usually operational tooling or greenfield projects Work with our Security and Compliance team to embed secure-by-default patterns across your environments and make control evidence a routine output of how the team works Keep accreditations healthy, with vulnerability remediation insi

Configuration Management Specialist (Associate, Experienced and Lead) Company: The Boeing Company Boeing Space, Intelligence & Weapons Systems (SI&WS) in Seal Beach California or Colorado Springs, Colorado, is seeking an Configuration Management Specialist (Associate, Experienced and Lead) to support the ESS – MPA Phase 3 Program. Responsibilities of this position include but not limited to oversee and review of software and hardware documentation for internal consistency and adherence to Boeing and program standards, oversee configuration control of work products, generating CM records as evidence of adherence to CM plans and Boeing standards, verifies accuracy of deliveries, both internal and external, support Change Boards, and responds to internal audits and customer queries. This position requires the CM representative to lead the CM activities for the program and also be responsible for maintaining large number of documents. This position is expected to be 100% onsite in Seal Beach CA or Colorado Springs CO This position also requires the person to have an active DOD-Secret Clearance . Position Responsibilities: Responsibilities of a Software CM practitioner include but not limited to review of software documentation for internal consistency and adherence to Boeing and program standards, oversee configuration control of software work products, generates Software CM records as evidence of adherence to Software CM plans and Boeing standards, verifies accuracy of software deliveries, both internal and external, support Change Boards, and responds to internal audits and customer queries Other duties include, evaluate contracts and modifications in order to establish Contract Data

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

FEQ327R502 The Manager, Specialist Solutions Architect will lead a team of Specialist Solution Architects and leaders in the Life Science vertical, who provide Specialist coverage for both our Solutions Architect (SA) teams and Delivery Solutions Architect (DSA) team. Your experience when partnering with the pre-sales technical team and leaders will help drive technical wins and accelerate Databricks DBU consumption. You will be responsible for guiding and empowering your team to communicate complex, outcome-based results that drive consumption and help our customers achieve their desired outcomes. The impact you will have: Hiring and building the Specialist Solutions Architect team, scaling the designated field engineering segment organization without sacrificing quality Build a collaborative culture within a hyper-growth team to embody and ensure Databricks' company values Drive Databricks product adoption and accelerate use cases to production within the Life Sciences vertical. Collaborate closely with cross-functional teams, including Sales, Marketing, Support, Product Development, Operations, and other FE teams, to strategize and align efforts towards achieving HLS vertical's incremental consumption target and commit target. What we look for: 2+ years leadership experience building and guiding teams Demonstrated expertise in designing and implementing complex, large-scale solutions within the healthcare and life science industries, with a solid understanding of the specific challenges and data requirements in the HLS vertical. Strong knowledge of HLS-specific regulations, such as HIPAA, GDPR, and industry standards like HL7, FHIR, and DICOM. Familiarity with life science-related use cases and topics, including genomics, bioinformatics, clinical trials, drug discovery, real-world evidence, and precision medicine. In-depth understanding of healthcare-related use cases and topics, such as electronic health records (EHR), telemedicine, medical ima

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide Job Description PayPay In

Configuration Management Specialist (Senior) Company: The Boeing Company Boeing Space, Intelligence & Weapons Systems (SI&WS) in Seal Beach California or Colorado Springs, Colorado, is seeking an Configuration Management Specialist (Senior) to support the ESS – MPA Phase 3 Program. Responsibilities of this position include but not limited to oversee and review of software and hardware documentation for internal consistency and adherence to Boeing and program standards, oversee configuration control of work products, generating CM records as evidence of adherence to CM plans and Boeing standards, verifies accuracy of deliveries, both internal and external, support Change Boards, and responds to internal audits and customer queries. This position requires the CM representative to lead the CM activities for the program and also be responsible for maintaining large number of documents. This position is expected to be 100% onsite in Seal Beach CA or Colorado Springs CO This position also requires the person to have an active DOD-Top Secret Clearance . Position Responsibilities: Oversee and review software and hardware documentation for internal consistency and adherence to Boeing and program standards. Oversee configuration control of work products. Generate CM records as evidence of adherence to CM plans and Boeing standards. Verify accuracy of deliverables, both internal and external. Support Change Boards. Respond to internal audits and customer queries. Lead CM activities for the program and maintain a large number of documents. This position is expected to be fully on site in Seal Beach, California or Colorado Springs, CO. <

CSQ427R265 Manager, Delivery Solutions Architect – Healthcare & Life Sciences (HLS) United States – Apply Now As a Delivery Solutions Architect (DSA) Manager supporting our Healthcare & Life Sciences (HLS) segment, you will lead a team of DSAs responsible for accelerating production-grade Data and AI workloads across some of the most regulated, mission-critical environments in the world. Your organization will be the technical engine behind how payers, providers, med-tech, and biopharma customers modernize clinical intelligence, streamline R&D operations, and operationalize secure AI at scale on the Databricks Data Intelligence Platform. You will define strategy, set the execution rhythm, and coach a team capable of navigating long implementation cycles, strict compliance requirements, and multi-stakeholder enterprise programs—all while ensuring customers achieve clear, measurable outcomes. You will report to the Director of Delivery Solutions Architecture for the HLS Business Unit. The Impact You Will Have: Build and Lead a High-Performing HLS Delivery Team Hire, develop, and inspire DSAs who can navigate clinical, scientific, and operational workloads. Establish a performance culture grounded in accuracy, velocity, and architectural excellence. Accelerate Production in Highly Regulated Environments Guide your team to minimize onboarding friction, remove blockers, and bring critical HLS use cases—clinical analytics, real-world evidence, supply-chain intelligence, quality systems, AI/ML—into production quickly and safely. Drive Compliance-Aware Technical Excellence Ensure your team maintains deep expertise in the Data Intelligence Platform alongside core HLS requirements such as PHI-compliant architectures, HIPAA/GxP controls, auditability, lineage, and secure ML/AI operations. Partner for Growth With Sales and Field Teams Collaborate tightly with Sales, SAs, Support, Emerging Technologies, and Professional Services to drive adoption, increase MAU/