Customer Evidence Manager Jobs

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide. Job Description Overview PayPay

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Role overview We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end-to-end initiatives across our backend services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability and craftsmanship on the team. What you’ll do Lead one or more project-level Case Management initiatives, on your own or by guiding a group of engineers, from discovery and design through rollout, measurement, and operational ownership. Design and build scalable backend services and APIs for case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows. Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo. Make and own most technical decisions within your scope. Write project-level design documents covering how sub-features interact, identify dependencies and risks, and break work into parallelizable delivery plans. Scope ambiguous customer and operational problems, weigh long-term against short-term trade-offs, and design durable solutions. Partner with Product, Operations, Support, Data, and other engineering teams to define the right problems. Shape the team roadmap through prototypes, data analysis, project proposals, and backlog prioritization. Run the coordination a project needs,

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth. With 7,500+ organisations connected across five AI platforms and an Anthropic case study validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption lens, and who lives with customers and power users to bridge field signals with engineering direction. The core personas are the people pushing AI hardest - CLI power users, agent builders, and the teams wiring tools and agents into their daily work. You are their voice inside Smartsheet, and Smartsheet's voice to them. This person operates as the product peer to the engineering lead for MCP, planning and launching together day to day. As the platform matures and this role builds the track record to take on more, we expect the scope to grow, potentially into leading industry-vertical specialisation (for example Pharma, Fintech, Construction) as those needs emerge. You will work remotely from the UK and report to the Director, Product Management. You Will: Own the MCP adoption strategy and shape roadmap priorities based on usage and persona evidence, in partnership with the Director of Engineering who owns the technical roadmap. Own the activ

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Technology Disaster Recovery Manager leads the development, implementation, and maintenance of Jamf’s business continuity management program to ensure disaster resilience. Reporting to the Director of Business Continuity, the Disaster Recovery Manager will be the single-threaded owner for day-to-day DR operations—driving orchestrated recovery execution, maintaining Jamf’s technology stack runbooks, coordinating cross-technology teams, and ensuring audit-ready evidence for DR exercises and an annual DR roadmap and recovery exercise calendar. The Manager will align DR capabilities with PD&D architecture and regulatory and compliance standards while continuously improving resiliency across the organization. What you can expect to do in this role: Oversee the development of disaster recovery operations and runbooks, in partnership with Product Development & Delivery (e.g. Product Management, Software Engineering) by developing, maintaining, and continuously improving recovery documentation aligned with the enterprise DR framework. Serve as a trusted advisor to PD&D leaders, elevating disaster recovery operations to a strategic priority rather than a reactive process. Partner with PD&D to engineer and operate DR solutions across multi-cloud environments (e.g., AWS and Azure), leveraging cloud-native patterns such as active/active, regional failover, immutable infrastructure, and serverles

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide. Job Description : PayPay India is look

As the Senior Director / Director of Breast Oncology Lifecycle Management, this individual will work in a highly matrixed environment to help shape the strategic direction and drive execution for company success in breast cancer. This individual will report directly to the Senior Director/Head of Women’s Cancer Lifecycle Management. Primary Responsibilities: Drives commercial strategy and success in breast cancer, working closely with broader cross functional teams to create and support execution of a strategic plan that supports adoption across all stakeholders (e.g., academic and community oncology) Lead the breast cancer lifecycle team in defining and prioritizing key indications and developing a roadmap to fill evidence data gaps. Maintain a deep understanding of the breast cancer space by integrating real-time customer feedback, publications, data presentations, competitive and market intelligence. Define value proposition and messaging framework in collaboration with commercial marketing for Natera’s oncology suite of products in breast cancer based on clinical evidence and the competitive landscape. Provide commercial insights to optimize the success of Signatera in breast cancer. Partner with Market Access to gain reimbursement for non-covered indications, specifically supporting the development of dossiers for submission to Medicare/MolDx & commercial payers. Develop KOL engagement plans in collaboration with marketing, medical, and other cross-functional teams (gain feedback, develop deep relationships, build advocacy) Co-develop and co-execute advisory boards in collaboration with medical affairs and perform other market research as needed. Frequently present strategic plans and progress on goals to executive leadership. Qualifications: Bachelor’s degree, Advanced degree preferred (MBA or PhD) Breast cancer market experience strongly preferred >8 years experience in product marketing, market analytics at a phar

About the Team OpenAI's Vendor Security team helps internal teams work securely with external products, services, and partners. Our work spans software, infrastructure, hardware, professional and managed services, vendor-provided workforces, data, and research. We build the programs and products that help teams understand vendor risk and put effective safeguards in place, protecting our customers, employees, and the company. About the Role We are looking for a Vendor Security Technical Program Manager who can make sound security decisions and turn recurring vendor-security problems into tools and practices that work. You will independently lead vendor-security engagements: understand the business need, investigate the actual data and access, recommend a practical path, and work with the responsible owners until the safeguards are verified. You will also use what you learn to build and improve bounded tools and workflows, with priorities agreed with the Vendor Security lead. This is an individual-contributor role for someone who combines technical judgment with useful delivery. You should be comfortable taking a position, explaining the tradeoff, and changing your mind when the evidence changes. Success means internal teams can use vendors securely, reuse work that still applies, and understand what needs to happen next. In this role, you will: Own vendor security engagements from understanding the business need through scoping, assessment, decision, treatment, and reassessment when material facts change. Make assessment decisions independently and use judgment about when to involve peers, specialists, or leadership. Route formal exceptions and risk acceptance to the appropriate decision owners. Understand vendor use cases, workflows, user journeys, data flows, identities, access, integrations, and supply-chain dependencies. Identify plausible attack paths and their consequences for OpenAI. Assess relevant architectures, configurations, controls, logs, and operationa

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Internal Audit IT Associate Manager, you'll join the Internal Audit team and lead the execution of IT and security audits across Coinbase's global cloud infrastructure, security operations, and crypto-native products. This team delivers independent, third-line assurance over technology, information security, and IT governance, helping Coinbase protect customers and maintain trust at scale. You'll own audits end-to-end, from planning through reporting, mentor junior team members supporting your engagements, and translate complex technical findings into clear, actionable insights for senior leadership. What you'll do: Own end-to-end execution of IT and security audits covering cloud infrastructure (AWS, GCP), application security, identity and access management, vendor/third-party risk, and blockchain-related products including wallets and cold storage. Lead audit planning, fieldwork, and stakeholder management, synthesizing findings into evidence-based reports and presentations for senior leadership and the Audit Committee. Direct and develop junior audit team members supporting your engagements, providing day-to-day guidance, reviewing workpapers, and coaching on technical and professional growth. Drive continuous monitoring and validation of remediated audit findings, tracking management responses and flagging delays or emerging risk themes. Partner with Engin

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide Job Description This role

What you will be doing: As a Service Line Advisor, you will serve as part of the GHX Value Analysis Advisory Services Team, where you will pair your subject-matter expertise with evidence to formulate and deliver actionable recommendations for medical device use in health systems. You will bring, and develop, a comprehensive perspective on cardiovascular, interventional radiology (IR), and general surgery device spend and utilization trends and combine this with GHX Value Analysis's clinical expertise to advise health system leadership and physicians on opportunities to reduce unwarranted variation and unnecessary device costs and improve patient outcomes. The successful candidate will have deep expertise in cardiovascular, interventional radiology, and general surgery device use, strategic sourcing strategy and the US vendor landscape, share a passion for learning and understanding medical device technology, and be excited to use evidence-based solutions to transform healthcare. Additionally, a successful candidate will be a collaborative, energetic problem solver with a successful track record of leading medical device utilization and cost-reduction projects, with a focus on driving both business impact and stakeholder satisfaction. Responsibilities include: Be the go-to expert in health system Cardiovascular, Interventional Radiology, and General Surgery device sourcing strategy (e.g., cardiac rhythm management, coronary/peripheral interventional devices, embolization and vascular access devices, energy/vessel-sealing devices, surgical mesh, etc.); apply medical device industry expertise to proactively build a knowledge base of market trends, best practice product selection and utilization, vendor landscape, and reimbursement Become a trusted advisor Analyze and interpret clinical and financial data to inform value-based device spend decisions Maintain up-to-date knowledge of GHX Value Analysis's research, evidence insights and recommendations, as well as market

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The TikTok Shop UK Health & Compliance Supervisor is responsible for monitoring, resolving, and improving all TikTok Shop operational issues that affect performance, and seller compliance. This role owns operational escalations, TikTok UK violations, SPS risk management, product review moderation, and the communication workflow with Ops, Product, and Ecom. This role ensures that all operational inefficiencies are identified early, resolved quickly, and translated into long term improvements that protect the seller account and elevate the customer experience. Key Responsibilities: Operational Issues Own investigation and resolution of all TikTok Shop UK operational issues Vendor and partner coordination with TikTok, logistics providers, and internal teams to resolve operational issues Monitor violation center alerts, flagged orders, and compliance warnings daily. Identify recurring operational breakdowns and partner with Ops/Product on root cause solutions. Manage all order-related escalations requiring cross-functional involvement. Ensure accurate case routing to prevent seller-fault cancellations. SPS Risk Monitoring & Optimization Monitor SPS components daily: cancellations, disputes, ODR, logistics performance, and violations. Identify negative trends and execute corrective actions with Ops, Product, Ecom and CX. Implement preventative workflows that directly reduce SPS penalties. Report weekly SPS insights to the CX Director of Operations Escalation Ownership Serve as a primary point of operational escalations. Prepare evidence packets for disputes and appeals. Provide final recommendations for high risk or multi layer operational issues. Ensure all escalat

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: The TikTok Shop UK Health & Compliance Supervisor is responsible for monitoring, resolving, and improving all TikTok Shop operational issues that affect performance, and seller compliance. This role owns operational escalations, TikTok UK violations, SPS risk management, product review moderation, and the communication workflow with Ops, Product, and Ecom. This role ensures that all operational inefficiencies are identified early, resolved quickly, and translated into long term improvements that protect the seller account and elevate the customer experience. Key Responsibilities: Operational Issues Own investigation and resolution of all TikTok Shop UK operational issues Vendor and partner coordination with TikTok, logistics providers, and internal teams to resolve operational issues Monitor violation center alerts, flagged orders, and compliance warnings daily. Identify recurring operational breakdowns and partner with Ops/Product on root cause solutions. Manage all order-related escalations requiring cross-functional involvement. Ensure accurate case routing to prevent seller-fault cancellations. SPS Risk Monitoring & Optimization Monitor SPS components daily: cancellations, disputes, ODR, logistics performance, and violations. Identify negative trends and execute corrective actions with Ops, Product, Ecom and CX. Implement preventative workflows that directly reduce SPS penalties. Report weekly SPS insights to the CX Director of Operations Escalation Ownership Serve as a primary point of operational escalations. Prepare evidence packets for disputes and appeals. Provide final recommendations for high risk or multi layer operational issues. Ensure all escalat

Location: United States – Remote Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a Senior Agentic AI Software Engineer to build the intelligence behind the platform—the autonomous agents, orchestration layers, retrieval pipelines, reasoning workflows, and backend services that transform complex legacy software into actionable engineering knowledge. The Agentic AI platform is designed to help engineers understand, analyze, and modernize one of the most consequential legacy software systems still operating today. Our platform enables engineers to ask questions in plain English and receive explainable, verifiable answers traced directly back to decades of production source code. Rather than replacing engineers, we're building AI that accelerates engineering through transparency, traceability, and intelligent reasoning. We're building an AI-native engineering platform supporting the modernization of mission-critical healthcare systems serving millions of Veterans nationwide. Every response generated by the platform must be explainable, grounded in evidence, and trusted by engineers responsible for maintaining software that millions of people quietly depend on every day. The platform is designed for deployment across federal enterprise environments and is being engineered to align with FedRAMP security controls, Zero Trust principles, and federal compliance requirements. The product has executive sponsorship, committed users, and a customer investing in long-term modernization. Our engineering team is intentionally small. Every engineer has meaningful ownership, significant technical influence, and the opportunity to help define how AI transforms software engineering. We don't simply build AI-powered software—we build software with AI. This is not another chatbot. Using LLMs, autonomous agents, AI-assisted development, parallel workflows, and model-driven engineering is simply how we work. What You’ll Do: Build Intelligent Agentic Systems Design,

About the Role You'll own the technical and operational execution of the trial from kickoff to decision, acting as the connective tissue between Sales, Product, and the customer during the evaluation window. You'll be the single point of accountability for trial execution. Key Responsibilities Trial Execution: Own the technical and operational execution of each enterprise trial from kickoff through the customer's final decision, including environment setup and configuration. Requirements & Scoping: Gather and scope technical and operational requirements directly with the customer's technical and legal ops stakeholders. User Enablement: Design and deliver training so prospect teams can meaningfully evaluate the product, not just log into it. Issue Triage & Escalation: Identify and triage issues that arise during the trial, escalating to Product or Engineering as needed to keep the trial moving. Project Management: Own the trial timeline and success criteria, hold both Eudia and the customer accountable to them, and flag risk to the deal team early. Cross-Functional Connective Tissue: Act as the primary link between Sales, Product, and the customer during the evaluation window, and translate trial outcomes into a clear, evidence-based case for close. What We're Looking For 1-2 years of experience; recent graduates encouraged to apply. Strong organizational skills. Comfortable tracking multiple timelines, tasks, and stakeholders at once. Clear, professional written and verbal communication; comfortable presenting to and training customer teams. Interest in learning technical/product concepts quickly and explaining them to non-technical users. Detail oriented and reliable in following up on open items and closing loops. Comfortable working directly with customers and cross-functional internal teams (Sales, Product). Willingness to travel for customer meetings and onsite trial support as needed. Preferred (Nice to Have) Internship or coursework involving customer