Customer Excellence Agent Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Solution Sales Engineer (Strategic Accounts) Secure Every Identity, from Human to AI Agent About the Role At Okta, we believe that identity is the foundation of security and digital transformation. As a Senior Solutions Engineer, you will be the trusted technical advisor to our largest, most complex enterprise customers and a critical driver of our sales organization. We are looking for a highly strategic Pre-Sales professional whose consultative expertise, emotional intelligence, and enterprise sales acumen are their defining strengths. While technical agility is required, your primary focus will be owning the technical sales cycle by anchoring technical features to positive business outcomes. You will partner closely with Enterprise Account Executives to uncover top-of-mind business challenges—specifically around mitigating risk, reducing costs, and driving operational efficiency. By establishing value-based conversations, you will prove how Okta’s independent, neutral, and end-to-end identity platform can transform their architecture and secure the "Tech Win" on large-scale deals. What You'll Be Doing Master the Discovery Process: Leverage exceptional active listening to dig deep into customer pain points. You will uncover the 'why' behind the initiative, focusing on how Okta's vast pre-built integrations and scalable architecture can solve their most complex, diverse environmental challenges. Navigate Complex Organizations: Translate

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey's Legal Engineer - Product Specialist joins the LEPS team to serve as the face of Harvey in Korea, building trust with partners, counsel, and legal teams at one of Harvey's key global accounts and across the Korean legal market. This role sits within Harvey's post-sales organization and partners closely with Customer Success Managers and Account Executives to drive adoption, deepen utilization, and support long-term expansion and renewal. The Legal Product Specialist draws on Korean legal training and practice experience to develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel—advising them on how Harvey's AI solutions can enhance legal effectiveness and efficiency. They translate legal practice needs into

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking to hire a Deal Operations Analyst to support Harvey AI’s growing global sales organization. This role sits at the center of quote-to-cash execution, partnering closely with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed. This is a hands-on operational role for someone who enjoys being close to the deal flow, solving process issues in real time, and helping scale systems and workflows as the business grows. What You'll Do Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene Manage and triage a Deal Oper

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is trusted by the leading law firms and in-house teams to help them harness AI. Our Legal Innovation Partners provide strategic counsel to law firm and legal department leaders as they define and execute AI transformation within their organizations. They serve as a bridge between Harvey and the legal innovation community, representing Harvey and bringing the community’s needs and perspectives into Harvey’s strategy and product development. What You’ll Do Advise customers on AI transformation. You’ll draw on your experience driving change in legal organizations to help customers design and execute their AI strategies. You’ll tailor this advice to each customer’s priorities and identify practical next steps. Help customers evaluate the value of AI initiatives, def

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Business Recruiter, GTM partners with Harvey's go-to-market leadership to attract and close top talent across Sales, Customer Success, Partnerships, and Revenue Operations. Sitting within the Talent organization under the North America Business Recruiting team, this role owns full-cycle recruiting for some of Harvey's highest-volume and most strategically critical functions. The Senior Business Recruiter drives hiring velocity and pipeline quality while operating as a trusted advisor to hiring managers navigating rapid growth across multiple geographies. They partner cross-functionally with Recruiting Operations, People Business Partners, and Sales leadership to ensure process rigor without sacrificing speed or candidate experience. This is an opportunity to shape

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Software Engineer Opportunity The team that built Jeeva AI is building Digital Workers, a new suite of autonomous agents for identity operations and security inside Okta. The team works directly with Todd McKinnon, Okta's co-founder and CEO, with the opportunity to bring this product to Okta's 20,000+ customers. You will help shape the product with the ownership and pace of a startup and the resources of a public company. You will build the harnesses and evaluations that make these workers reliable. They investigate risk, use tools, wait for approvals and complete tasks across enterprise systems. Bring depth in agent execution or model quality and help turn it into working software customers can trust. About You Production builder: You have shipped AI software and know what changes when real users depend on it. Careful evaluator: You investigate failures and use evidence to judge quality. Strong owner: You follow an improvement through code, evaluation, release and customer use. What you will be doing Build the agent harness for planning, tool use, memory, context compaction, interruption and recovery during long-running work. Integrate OpenAI and Anthropic model APIs. Select models using measured quality, latency and cost, with clear failure handling. Evaluate existing harnesses and build only the missing pieces. Keep the harness connected to AWS workflow execution and approval state. Keep authorization and sensitive writes behind application po

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Staff Software Engineer Opportunity The team that built Jeeva AI is building Digital Workers, a new suite of autonomous agents for identity operations and security inside Okta. The team works directly with Todd McKinnon, Okta's co-founder and CEO, with the opportunity to bring this product to Okta's 20,000+ customers. You will help shape the product with the ownership and pace of a startup and the resources of a public company. You will build the harnesses and evaluations that make these workers reliable. They investigate risk, use tools, wait for approvals and complete tasks across enterprise systems. Bring depth in agent execution or model quality and help turn it into working software customers can trust. About You Production builder : You have shipped AI software and know what changes when real users depend on it. Careful evaluator : You investigate failures and use evidence to judge quality. Strong owner: You follow an improvement through code, evaluation, release and customer use. What you will be doing Build the agent harness for planning, tool use, memory, context compaction, interruption and recovery during long-running work. Integrate OpenAI and Anthropic model APIs. Select models using measured quality, latency and cost, with clear failure handling. Evaluate existing harnesses and build only the missing pieces. Keep the harness connected to AWS workflow execution and approval state. Keep authorization and sensitive writes behind application p

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Principal Software Engineer Opportunity The team that built Jeeva AI is building Digital Workers, a new suite of autonomous agents for identity operations and security inside Okta. The team works directly with Todd McKinnon, Okta's co-founder and CEO, with the opportunity to bring this product to Okta's 20,000+ customers. You will help shape the product with the ownership and pace of a startup and the resources of a public company. You will build the harnesses and evaluations that make these workers reliable. They investigate risk, use tools, wait for approvals and complete tasks across enterprise systems. Bring depth in agent execution or model quality and help turn it into working software customers can trust. About You Production builder : You have shipped AI software and know what changes when real users depend on it. Careful evaluator : You investigate failures and use evidence to judge quality. Strong owner: You follow an improvement through code, evaluation, release and customer use. What you will be doing Build the agent harness for planning, tool use, memory, context compaction, interruption and recovery during long-running work. Integrate OpenAI and Anthropic model APIs. Select models using measured quality, latency and cost, with clear failure handling. Evaluate existing harnesses and build only the missing pieces. Keep the harness connected to AWS workflow execution and approval state. Keep authorization and sensitive writes behind applicati

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are seeking a Senior Director of Product Design with a deep passion for crafting exceptional user experiences to shape our Enterprise Core organization. Toast builds restaurant and hospitality technology for operators who run at scale: multi-unit restaurant brands, hotel groups, stadiums, and arenas. The Enterprise segment sits at the center of Toast’s growth strategy, and in this role, you will play a pivotal role in leading design, strategy, and vision across this critical portfolio. Your work will span across foundational point-of-sale (POS) systems, deeply integrated platform ecosystems, and pioneering 0-1 AI and agentic experiences. You will collaborate closely with cross-functional teams to deliver highly configurable, performant, and accessible solutions that abstract away enterprise complexity into elegant, intuitive workflows. The ideal candidate knows how to balance high craft with technical constraints, is a passionate advocate for customer-centered design in high-volume operational environments, and is a skilled mentor who fosters a culture of creativity and experimentation. You'll work in lockstep with product management, engineering, and data analytics to define overall organization strategy and inspire the design team. About this roll* (responsibilities): Strategic Leadership: Develop and drive the overall product design vision for the growth organization, aligning it with business goals and user needs. Team Development: Build, mentor, and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact. Design Excellence: Coach team members to continually improve their craft and deliver an exceptional experience. Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product ex

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are seeking a Senior Director of Product Design with a deep passion for crafting exceptional user experiences to shape our Enterprise Core organization. Toast builds restaurant and hospitality technology for operators who run at scale: multi-unit restaurant brands, hotel groups, stadiums, and arenas. The Enterprise segment sits at the center of Toast’s growth strategy, and in this role, you will play a pivotal role in leading design, strategy, and vision across this critical portfolio. Your work will span across foundational point-of-sale (POS) systems, deeply integrated platform ecosystems, and pioneering 0-1 AI and agentic experiences. You will collaborate closely with cross-functional teams to deliver highly configurable, performant, and accessible solutions that abstract away enterprise complexity into elegant, intuitive workflows. The ideal candidate knows how to balance high craft with technical constraints, is a passionate advocate for customer-centered design in high-volume operational environments, and is a skilled mentor who fosters a culture of creativity and experimentation. You'll work in lockstep with product management, engineering, and data analytics to define overall organization strategy and inspire the design team. About this roll* (responsibilities): Strategic Leadership: Develop and drive the overall product design vision for the growth organization, aligning it with business goals and user needs. Team Development: Build, mentor, and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact. Design Excellence: Coach team members to continually improve their craft and deliver an exceptional experience. Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product ex

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for a Technical Program Manager to lead Harvey's highest-priority company programs across the organization and technology stack. You will partner with engineering, product, and business leaders to turn ambiguous problems into clear plans and drive execution from scoping through launch and measurable impact. Your portfolio will evolve with company priorities, spanning areas such as AI infrastructure, developer productivity, and customer-facing products. You will go deep technically, align teams on tradeoffs and dependencies, and bring the right people together to deliver outcomes that no single team can achieve alone. What You'll Do Own end-to-end execution of critical company programs, working with engineering, product, and business leaders to define out

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a best-in-class go-to-market engine, and we're looking for a Lead System Administrator, CX is a senior individual contributor responsible for administering, operating, and continuously improving Harvey's Zendesk platform and the broader Customer Experience systems stack, including Planhat, Sierra, and new platforms as they are adopted, across the full customer journey from pilot through renewal. Zendesk is the primary system of ownership; the stack around it is growing, and this role grows with it. This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability so Zendesk and its integrations evolve alongside the business while maintaining strong governance, documentation, and stability. Y

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey scales its post-sales function across EMEA, we are hiring a Legal Engineer Manager - Product Specialist to lead and grow the Product Specialist team in Munich. This role was created to provide senior leadership and strategic direction to a team of Product Specialists who support existing customers in maximising their use of the Harvey platform. Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows - driving adoption, increasing utilisation, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers to drive all facets of the post-sal

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey's Custom Solutions team builds tailored AI tools for leading strategic customers. The team scopes, designs and implements custom agents, playbooks and prompts to address high-priority use cases. Each solution is built around a customer's specific needs and stored in its Harvey instance for scalable access across the organization. Team members have opportunities to travel onsite and build relationships with senior stakeholders to support the rollout of these tools. They also partner with Harvey's Go-to-Market and Product teams to advance the platform by gathering feedback, surfacing opportunities and piloting features. What You'll Do Establish a clear understanding of Harvey's platform and the process for building solutions (you're not expected to be a platform e

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Enterprise Account Executive joins Harvey's Sales team to drive commercial growth across Australia and New Zealand, with a primary focus on owning and expanding a portfolio of Enterprise law firm accounts. This role sits within a high-performing regional sales organisation whose mission is to establish Harvey as the essential AI platform for legal professionals across ANZ. The person in this seat will own the full sales cycle; from prospecting through commercial negotiation, onboarding, and expansion, shaping how leading law firms adopt and scale AI-powered solutions. They will partner closely with cross-functional teams including product, legal engineering, solutions architecture, and customer success to deliver tailored outcomes for sophisticated legal buyers. It