Customer Excellence Agent Jobs

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is transforming how the world's leading professional services organizations work with AI. Security is fundamental to that mission: our customers include some of the world's largest and most sophisticated enterprises, and they expect Harvey to be a leader not only in AI, but in how AI can be deployed securely. We're looking for an Advisory CISO based in New York City to serve as a senior security leader at the intersection of our customers, go-to-market organization, and engineering teams. Reporting directly to Harvey's CISO, you'll represent Harvey's security strategy with CISOs and other technology leaders across the region. You'll partner closely with Sales and Customer Success on strategic opportunities, helping customers understand how Harvey approaches secu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Software Engineer, New Grad joins Harvey's Engineering team, working alongside experienced engineers to build the AI-powered systems that serve the world's leading law firms and enterprises. The team's mission is to deliver secure, intuitive, and high-performance application-layer experiences that turn frontier AI capabilities into real customer value. This role offers an accelerated path to ownership, contributing production code to features spanning retrieval, document intelligence, and workflow automation from day one. It is an opportunity to develop rapidly at the intersection of AI and professional services, with direct exposure to how engineers shape a category-defining product. We're currently hiring new grads to start in 2027 across multiple teams and roles

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Software Engineer, New Grad joins Harvey's Engineering team, working alongside experienced engineers to build the AI-powered systems that serve the world's leading law firms and enterprises. The team's mission is to deliver secure, intuitive, and high-performance application-layer experiences that turn frontier AI capabilities into real customer value. This role offers an accelerated path to ownership, contributing production code to features spanning retrieval, document intelligence, and workflow automation from day one. It is an opportunity to develop rapidly at the intersection of AI and professional services, with direct exposure to how engineers shape a category-defining product. We're currently hiring new grads to start in 2027 across multiple teams and roles

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Function Overview Harvey's Legal Engineering team is composed of former practicing attorneys who work to bring value to Harvey's prospects and customers. Legal Engineers lead discovery, demos, trainings, and onboarding alongside our AEs and CSMs. They translate real legal work into Harvey solutions, serving as the trust layer across the entire customer lifecycle, from the first pilot to the most complex, custom-built workflow. At Harvey, we segment the Legal Engineering function into three teams: Legal Engineers (Pre-Sales), Legal Engineers, Product Specialists (Post-Sales), and Legal Engineers, Custom Solutions (Pre- and Post-Sales). Legal Engineers across all three subgroups understand how lawyers think and work, and use that expertise to design, build, and refine solutions that h

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Function Overview Harvey's Legal Engineering team is composed of former practicing attorneys who work to bring value to Harvey's prospects and customers. Legal Engineers lead discovery, demos, trainings, and onboarding alongside our AEs and CSMs. They translate real legal work into Harvey solutions, serving as the trust layer across the entire customer lifecycle, from the first pilot to the most complex, custom-built workflow. At Harvey, we segment the Legal Engineering function into three teams: Legal Engineers (Pre-Sales), Legal Engineers, Product Specialists (Post-Sales), and Legal Engineers, Custom Solutions (Pre- and Post-Sales). Legal Engineers across all three subgroups understand how lawyers think and work, and use that expertise to design, build, and refine solutions that h

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers in the APAC region. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences. You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely wit

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the OIN Team The Okta Integration Network (OIN) is the platform that lets Okta customers discover, connect, and manage third-party applications and identity providers — from single sign-on and provisioning to newer, higher-order integration patterns as the ecosystem of connected software (including AI agents) continues to grow. It's core infrastructure: the workflows OIN powers run continuously for a very large share of Okta's customer base. Our team builds and operates all of OIN — from the foundational data model, APIs, and security posture every integration in the network is built on, to the tools partners and customers use to build, test, and ship integrations, to the systems that power what those integrations can actually do once connected. In practice that spans connector metadata and provisioning primitives, partner-facing tooling, and the infrastructure work that keeps a very large, long-lived system fast, secure, and easy to extend as the network grows. We're actively expanding OIN's scope beyond its original SSO-and-provisioning core — including new integration patterns as AI agents and machine-to-machine access become part of the identity landscape, and a lower-friction path for partners to bring new integrations into the network. You'd be joining at a point where the platform's scope is visibly widening, working closely with product, architecture, and design to help figure out what "right" looks like as much as building it. About the Role

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Sales Development Representative at Harvey, you will be at the forefront of driving the growth and adoption of our AI solutions across the legal and professional services markets. You will own early-stage pipeline creation across EMEA by engaging law firms, professional services organizations, and in-house legal teams, understanding their unique challenges, and introducing Harvey’s AI platform. This role combines highly personalized outbound prospecting with thoughtful inbound qualification. Your ability to articulate the value of Harvey's products, paired with curiosity about AI and a rigorous approach to your work, will help us expand our reach and shape the future of knowledge work. What You’ll Do Build revenue pipeline aligned with Harvey’s strategic customer

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Sales Development Representative at Harvey, you will be at the forefront of driving the growth and adoption of our AI solutions across the legal and professional services markets. You will own early-stage pipeline creation across EMEA by engaging law firms, professional services organizations, and in-house legal teams, understanding their unique challenges, and introducing Harvey’s AI platform. This role combines highly personalized outbound prospecting with thoughtful inbound qualification. Your ability to articulate the value of Harvey's products, paired with curiosity about AI and a rigorous approach to your work, will help us expand our reach and shape the future of knowledge work. What You’ll Do Build revenue pipeline aligned with Harvey’s strategic customer

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Sales Development Representative at Harvey, you will be at the forefront of driving the growth and adoption of our AI solutions across the legal and professional services markets. You will own early-stage pipeline creation across EMEA by engaging law firms, professional services organizations, and in-house legal teams, understanding their unique challenges, and introducing Harvey’s AI platform. This role combines highly personalized outbound prospecting with thoughtful inbound qualification. Your ability to articulate the value of Harvey's products, paired with curiosity about AI and a rigorous approach to your work, will help us expand our reach and shape the future of knowledge work. What You’ll Do Build revenue pipeline aligned with Harvey’s strategic customer

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Sales Development Representative at Harvey, you will be at the forefront of driving the growth and adoption of our AI solutions across the legal and professional services markets. You will own early-stage pipeline creation across EMEA by engaging law firms, professional services organizations, and in-house legal teams, understanding their unique challenges, and introducing Harvey’s AI platform. This role combines highly personalized outbound prospecting with thoughtful inbound qualification. Your ability to articulate the value of Harvey's products, paired with curiosity about AI and a rigorous approach to your work, will help us expand our reach and shape the future of knowledge work. What You’ll Do Build revenue pipeline aligned with Harvey’s strategic customer

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey continues to scale its Legal Engineering function, we are hiring Legal Engineering Managers to lead and grow high-performing teams supporting our go-to-market efforts. This role sits at the intersection of legal expertise, customer engagement, and commercial strategy — helping prospective and existing customers understand how Harvey can transform the way legal work gets done. Legal Engineering Managers lead teams of Legal Engineers who partner closely with Account Executives throughout the sales process, bringing legal credibility, product expertise, and consultative support to customer engagements. In addition to managing and developing the team, you will work directly with strategic customers, help shape Harvey’s go-to-market approach, and partner cross-fun

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is bringing its AI platform to the U.S. federal government — defense and civilian agencies whose legal, acquisition, and program teams are asking how to adopt AI responsibly. You will be Harvey's first Solutions Architect dedicated to public sector: the technical lead on federal opportunities, the person who designs how Harvey is deployed securely inside government environments, and the one who writes the playbook the rest of the team will follow. You will sit at the intersection of Harvey's platform, agency stakeholders (legal, IT, security, acquisition, and program offices), and our Security & Trust, Legal Engineering, Product, and Customer Success teams. This is an opportunity to help define how AI is adopted across the federal government and to build a f

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Sales Development Representative at Harvey, you will be at the forefront of driving the growth and adoption of our AI solutions across the legal and professional services markets. You will own early-stage pipeline creation across EMEA by engaging law firms, professional services organizations, and in-house legal teams, understanding their unique challenges, and introducing Harvey’s AI platform. This role combines highly personalized outbound prospecting with thoughtful inbound qualification. Your ability to articulate the value of Harvey's products, paired with curiosity about AI and a rigorous approach to your work, will help us expand our reach and shape the future of knowledge work. What You’ll Do Build revenue pipeline aligned with Harvey’s strategic customer

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Snowflake Postgres team is building a managed Postgres experience inside Snowflake. This role is focused on the control plane, where you have the opportunity to work on both on distributed systems at scale and also to work on research grade optimizations at various layers of the software stack including but not limited to provisioning, managing, securing, and operating Postgres in Snowflake . You will work on core backend systems that sit at the intersection of distributed systems, database infrastructure, security, and operational excellence. In this role, you will: Design and build backend services that power provisioning, lifecycle management, and configuration of Snowflake Postgres instances. Develop features in the access and user model, including authorization, secure administration flows, and customer-facing management capabilities. Improve the reliability, observability, and operability of asynchronous workflows and background systems that keep the service healthy. Partner with product, security, and adjacent engineering teams to deliver simple customer experiences on top of complex infrastructure. Investigate production issues, participate in on-call, and drive fixes that improve resilience and reduce operational burden. Contribute to technical design, code rev