Customer Excellence Agent Jobs

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We're looking for an experienced, hands-on Field Marketing Manager to own and execute our field marketing strategy. This role blends best-in-class tactical execution with strategic planning and operational rigour. You'll lead the planning and delivery of first-party and third-party events, regional activations, and integrated campaigns designed to drive pipeline, lead generation, and revenue impact across Australia and the wider Asia-Pacific region. You'll own the regional event strategy end to end, from flagship industry conferences and executive roundtables to targeted client dinners, ensuring every touchpoint reinforces Harvey's position in the legal AI market. Working closely with sales leadership, Customer Success, and cross-functional partners across APAC, you'll

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey ships fast, and our customers tell us constantly what's working and what isn't — through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment fo

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey ships fast, and our customers tell us constantly what's working and what isn't — through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment fo

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You will report to our Manager of Order Operations based in Costa Rica. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will Support sales teams throughout the complete cycle, utilizing data audits to ensure 100% compliance with Smartsheet’s policy and customer needs. Master CRM/CPQ Infrastructure: Work within Salesforce.com & CPQ to assist sales, while identifying and reporting on system bottlenecks or data integrity issues. Operational Excellence & Metrics: Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics. Analyze Complex Deal Structures: Customize order forms and provide guidance on complex deals, using analytical reasoning to balance commercial flexibility with financial risk. Cross-Functional Collaboration: Partner with Finance, Legal, and Professional Services to resolve transaction hurdles, acting as the primary point of contact for deal-related data reconciliation. Continuous Process Optimization: Proactively identify trends in the Quote-to-Cash (QTC) cycle; design and implement process improvements to accelerate revenue recognition and sales efficiency. Navigate Change & Scaling: Adapt quickly to evolving business rules and organizational shifts, assisting in the documentation and training of new operational workflows. Team up with other Order Operations team members to address requests. Perform other duties as assigned You Have 2+ years of experience in Order Management, Sales Ops, or Deal Desk,

About the Role As a Software Engineer at K Health, you are the champion of technical excellence for a high-stakes portfolio of clinical AI and a suite of products that serve the patients and the physicians. We don't just build apps; we build, and operate modern, AI-powered, 24/7 virtual clinics for the nation’s largest health systems. In this role, your mission is to help build a product ecosystem where reliability, privacy, and performance are non-negotiable. You will develop reusable components and resilient architectures that exude trust, ensuring that every patient interaction is seamless and every clinical data point is secure. You will be a "multiplier," creating the foundational frameworks that allow us to deploy 5-star experiences across a portfolio of partners without sacrificing the quality our users depend on. This role requires onsite presence in our New York City office 4 days a week and does not provide immigration support. What you will do Full-Stack: Support the end-to-end lifecycle of products and features, from multi-platform clients, to the Kotlin/JVM-based backend services that power them. Quality as a Feature: Enforce standards for high-stakes engineering—ensuring that performance, accessibility, and data privacy are baked into every feature Platform Innovation: Proactively modernize our systems to leverage agentic AI tools that improve developer productivity and team efficiency. Technical Stewardship: Act as a stabilizing force in complex technical situations, bringing clarity to ambiguous requirements and making informed decisions that mitigate risk. Mentor & Multiply: Level up the engineering organization by fostering an ownership mindset and modeling how to move fast while maintaining clinical-grade quality. What we are looking for Established Expertise: 3-5+ years of professional software engineering experience, with a deep focus on building robust, customer-facing products from front-to-back. Full Stack Fluency: Strong profession

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Reporting to the VP, Legal Engineering & Regulatory Investigations, you will lead Harvey's Legal Engineering In-House focused teams Legal Engineering in the Americas. You will directly manage Legal Engineering Managers and oversee the teams focused on supporting Harvey's pre-sales in-house customer engagements. This is a second-line leadership role focused on organizational leadership, operational excellence, and cross-functional execution. Success in this role requires exceptional people leadership, strong business judgment, and the ability to build systems and processes that enable teams to operate effectively at scale. You will partner closely with leaders across Product, Engineering, Sales, Customer Success, and Operations to deliver exceptional outcomes for cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Reporting to the VP, Legal Engineering & Regulatory Investigations, you will lead Harvey's Legal Engineering In-House focused teams Legal Engineering in the Americas. You will directly manage Legal Engineering Managers and oversee the teams focused on supporting Harvey's pre-sales in-house customer engagements. This is a second-line leadership role focused on organizational leadership, operational excellence, and cross-functional execution. Success in this role requires exceptional people leadership, strong business judgment, and the ability to build systems and processes that enable teams to operate effectively at scale. You will partner closely with leaders across Product, Engineering, Sales, Customer Success, and Operations to deliver exceptional outcomes for cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Reporting to the VP, Legal Engineering & Regulatory Investigations, you will lead Harvey's Legal Engineering In-House focused teams Legal Engineering in the Americas. You will directly manage Legal Engineering Managers and oversee the teams focused on supporting Harvey's pre-sales in-house customer engagements. This is a second-line leadership role focused on organizational leadership, operational excellence, and cross-functional execution. Success in this role requires exceptional people leadership, strong business judgment, and the ability to build systems and processes that enable teams to operate effectively at scale. You will partner closely with leaders across Product, Engineering, Sales, Customer Success, and Operations to deliver exceptional outcomes for cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Reporting to the VP, Legal Engineering & Regulatory Investigations, you will lead Harvey's Legal Engineering In-House focused teams Legal Engineering in the Americas. You will directly manage Legal Engineering Managers and oversee the teams focused on supporting Harvey's pre-sales in-house customer engagements. This is a second-line leadership role focused on organizational leadership, operational excellence, and cross-functional execution. Success in this role requires exceptional people leadership, strong business judgment, and the ability to build systems and processes that enable teams to operate effectively at scale. You will partner closely with leaders across Product, Engineering, Sales, Customer Success, and Operations to deliver exceptional outcomes for cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Content Marketing Manager will develop content that advances Harvey's brand and business goals across editorial, campaigns, and social. This person will turn company priorities, customer insights, and market opportunities into high-quality content, then work across teams to distribute it effectively and measure its impact. This is a role for a strong writer and editor who is equally comfortable shaping strategy and producing the work itself, and who can translate complex legal, technical, and product ideas into clear, compelling stories. What You'll Do Contribute to Harvey's editorial strategy and help execute the content roadmap set by the Head of Content and Social Strategy. Write and edit content across formats, including website articles, guides, reports, thoug

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As the founding APAC SMB Sales Manager at Harvey, you will shape the future of our Small and Medium-sized Business (SMB) go-to-market strategy. You’ll build, coach and develop a high-performing team of Account Executives while also rolling up your sleeves to engage directly with clients. Beyond hitting ambitious sales targets, you’ll establish the cultural and operational foundations of our SMB sales team: building playbooks, creating scalable best practices, and setting expectations that drive both accountability and collaboration. In this role, you’ll build feedback loops with Product, Marketing, and Customer Success that inform product development, pipeline generation, and the SMB customer lifecycle. Success will mean using data to forecast accurately, improve team

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are hiring a Partner Manager to help operationalize and scale Harvey’s legal partnerships. This role will own the day-to-day management and execution of legal partnerships, ensuring each one translates into a clear, repeatable go-to-market motion. You will work closely with Harvey’s legal partners and internal teams across Sales, Enablement, and Customer Success to develop joint GTM plans, enable partner teams, coordinate customer opportunities, establish governance and operating cadences, and track performance against shared goals. The ideal candidate is a strong, detail-oriented operator who can bring structure to complex partnerships, drive cross-functional execution, and ensure partners are engaged and delivering measurable commercial value. They are equally com

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are hiring a Partner Manager to help operationalize and scale Harvey’s legal partnerships. This role will own the day-to-day management and execution of legal partnerships, ensuring each one translates into a clear, repeatable go-to-market motion. You will work closely with Harvey’s legal partners and internal teams across Sales, Enablement, and Customer Success to develop joint GTM plans, enable partner teams, coordinate customer opportunities, establish governance and operating cadences, and track performance against shared goals. The ideal candidate is a strong, detail-oriented operator who can bring structure to complex partnerships, drive cross-functional execution, and ensure partners are engaged and delivering measurable commercial value. They are equally com

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Software Engineer on the Security Engineering team at Harvey, you'll build and operate foundational security services for both our customer-facing product and the internal systems our workforce depends on: encryption and key management, public key infrastructure (PKI), secrets management, and shared controls for identity, secure software delivery, and agent execution. You'll turn security needs into production systems and own the reliability and security of what you build, working closely with engineers and partner teams along the way. Attackers increasingly operate at agent speed, so we’re building defenses that can keep pace. Security at Harvey is an engineering discipline, not a gatekeeper function. We build platforms and libraries that make it hard for enginee

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Location: Bellevue, WA Engineering Manager, Cost Intelligence We are looking for an experienced Engineering Manager to lead the Cost Intelligence engineering team. In this role, you will own the technical vision and execution for the features and systems that help Snowflake customers understand, monitor, and optimize their Snowflake consumption and spend. You will lead a talented team of engineers building the data products, APIs, and platform services that power cost visibility, usage analytics, budgeting, and cost optimization insights across Snowflake's platform. You'll work closely with Product Management, Design, Data Science, and cross-functional engineering teams to ship world-class cost intelligence capabilities to Snowflake's customer base. As manager for the Cost Intelligence team, you will: Lead and grow our talented team of software engineers, fostering a culture of technical excellence, ownership, and continuous learning. Drive the roadmap for Cost Intelligence features — including cost allocation, resource budgeting, anomaly detection, and optimization recommendations — in partnership with product management. Set technical strategy for backend systems, data pipelines, and APIs that surface cost and usage insights to customers at massive scale. Own delivery end