Customer Experience Agent in Amsterdam

Professional Services Senior Project Manager (German Speaking) Location: The Netherlands (Remote) Department: Professional Services (PS) Language Requirements: German Speaking. About the Job Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realization, and operational efficiency. You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight. About You As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement. 1. Client Delivery Excellence ● Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments. ● Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets. ● Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate. ● Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third- party partners. ● Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives. 2. PMO & Process Opti

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Value Engineering is responsible for our largest Fortune 500 customers and owns their transformation journey by working on the very frontier of what’s possible with data and AI on the Celons Platform. Partnering closely with the Sales team, Value Engineering is responsible for ensuring that the Celonis Platform is deployed to tackle the most strategic business challenges, fits into the right place in our customers’ technology stack and most importantly generates strong ROI through deep and broad deployments. The Role: As a Senior Value Engineer, you will spearhead AI and data-driven business transformation for a select number of Enterprise customers, contributing to your customer’s end-to-end value journey using the Celonis Context Model. Working alongside Lead and Principal VE's, you will combine technical execution with consulting and project management. As an AI-fluent operator, your core mandate is to orchestrate complex roadmaps and execute targeted transformation initiatives that improve how these businesses operate across their core business processes and ecosystems. The work you’ll do: Value Selling & Realization: Uncover the real issues by peeling back layers of organizational complexity. Own the Outcome from

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the Benelux market focusing on our Mid Market customer segment. You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office. What you'll be doing: Own your Book of Business and expand your revenue. Take ownership of your numbers. Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. Strategically understand the customers situat

Req ID: FEQ327R410 The Role As a Solutions Architect in the Benelux Strategic Accounts team, you will play a lead role in driving the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialisation (archetype) and are recognised within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy with customer accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialisation (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (Delivery, Specialist & Partner Solution Architects) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales and/or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve proficiency rapi

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. To support Trustpilot’s rapid expansion, we’re looking for a Student Assistant to join our BENELUX Sales Team in Amsterdam. With us you’ll have the opportunity to try new things and figure out where you want to take your career. We hope we’ve grabbed your attention so far, please keep on reading for more details about the role. What you’ll be doing: In this role you will be supporting the sales team with both low and high tasks such as: Research and identify potential leads Use lead generation tools to gather contact information Qualify leads based on specific criteria Maintain accurate lead records in the CRM system Collaborate with the sales team for correct lead handoff and knowledge sharing Coordinate customer-facing materials, including documents, presentations, design and other sales collateral Support event planning and coordination, including lead management before and after events, and run email cadences and outreach activities on behalf of the sales team We’d like you to be able to work approximately 10-20 hours per week, but we are of course flexible depending on what your study schedule looks like. Who you are: You have a positive, proactive mindset and are eager to learn You’re interested in commercial organizations and how they operate You have a strong motivation

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Value Engineering is responsible for our largest Fortune 500 customers and owns their transformation journey by working on the very frontier of what’s possible with data and AI on the Celonis Platform. Partnering closely with the Sales team, Value Engineering is responsible for ensuring that the Celonis Platform is deployed to tackle the most strategic business challenges, fits into the right place in our customers’ technology stack and most importantly generates strong ROI through deep and broad deployments. The Role: As a Senior Value Engineer, you will spearhead AI and data-driven business transformation within the Public sector in the Netherlands by contributing to your customer’s end-to-end value journey using the Celonis Context Model. Working alongside Lead and Principal VEs, you will combine technical execution with consulting and project management. As an AI-fluent operator, your core mandate is to orchestrate complex roadmaps and execute targeted transformation initiatives that improve how these businesses operate across their Citizen administration and services ecosystems. The work you’ll do: Value Selling & Realization: Uncover the real issues by peeling back layers of organizational complexity. Own the Out

Account Manager, Enterprise Location availability: Amsterdam: Hybrid working 2 days a week in the office About the position We are seeking an Account Manager, Enterprise to bring hyper growth to a selected portfolio of our most important and strategic customer accounts. Key aspects of the role include Achieve annual and quarterly revenue targets Identify up-, cross-sell and expansion opportunities Ensure the delivery of a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc. Provide timely and accurate pipeline forecasts and reporting Organise meetings with right stakeholders to pitch Sales Enablement and the strength of the Showpad platform Help steer the creation of high quality sales collateral which can be included in customer specific ABM Steer and manage a lead generation plan that can be executed and effectively nurtured by your dedicated BDR Develop an account plan and chessboard for each of your key account Work with clients to promote Showpad’s product capabilities throughout their business, utilising joint events, marketing strategies, community calls etc. Negotiate contracts / SLA’s that achieve company objectives Effectively use the resources of the organisation to support the sales process Indirectly lead an account support team of technical and customer success resources to help achieve your objectives Work with internal teams to ensure complete organisational understanding of client needs Support the establishment of strong, lasting client relationships Identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence Key Performance Indicators Revenue forecasted and achieved on a quarterly and annual basis Value and quality of leads and opportunities Client satisfaction – feedback, contract renewal etc. Contribution to overall effectiveness of

REQ ID: FEQ227R147 Location: Netherlands (Remote/Hybrid) - will require travel across Europe Recruiter: Dina Hussain About the Role We are looking for a Lead Solution Architect focused on Generative AI to support our EMEA Emerging Digital Natives and Startups business unit — one of the fastest-moving, most technically ambitious patches in EMEA. Our customers are digital-native and cloud-native companies who build on the frontier: they adopt GenAI early, scale fast, and expect their technical partners to be as sharp as their own engineers. You will be the go-to expert our Account Teams and customers turn to when a GenAI or LLM use case needs to move from an ambitious idea to a production-grade reality across our high-growth accounts. This is a highly technical, customer-facing individual contributor role for someone who lives at the frontier of applied GenAI. You will shape architectures, prove out the hard problems, challenge and influence customer roadmaps, and raise the GenAI capability of the entire EMEA Emerging DNB field organisation. What You'll Do Serve as the deep technical authority on Generative AI, LLMs, and applied machine learning for the EMEA Emerging DNB business unit, supporting the most strategic and complex customer engagements across our digital-native and born-in-the-cloud accounts. Partner with our EMEA Emerging DNB Solutions Architects, Solutions Engineers, and Account teams to scope, design, and de-risk GenAI use cases — from retrieval-augmented generation and agentic systems to fine-tuning and evaluation. Build hands-on proofs of concept and reference implementations that operationalise large-scale LLM and deep learning workloads on Databricks (Mosaic AI, MLflow, Model Serving, Vector Search, Unity Catalog governance), tuned to the fast iteration cycles Emerging DNB customers expect. Lead fine-tuning and model-customisation engagements on open LLMs (e.g., Llama-family models), including judge-based and label-efficient evaluation approaches fo

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Implementation team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, wiring Altana into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. You Will Design and deploy agentic AI systems Design, build, and deploy agentic AI workflows — multi-step agents, tool and function calling, and automations — that power the customer's business processes and act on real customer data Ground agents in customer context: connect them to the right data sources, APIs, and systems of record, and define the tools, permissions, and guardrails they operate within Write and refine the prompts, system instructions, and evaluation criteria that make an agent reliable enough to trust in production Build the orchestration and human-in-the-loop checkpoints that keep agentic workflows safe, auditable, and correctable in a customer's environment Monitor, evaluate, and iterate on deployed processes — tracking accuracy, cost, and latency, and tuning them as the customer's data and needs evolve Own technology implementation and delivery Lead customer implementations end to end: scoping, configuration, integration, validation, go-live, and handoff to steady-state support Configure and deploy Altana's platform capabilities against real customer data and real customer

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The AI Deployment team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, deploying agentic AI into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. This role leads that team. You Will Lead and grow a team of AI Deployment Engineers Hire, coach, and grow a team of AI Deployment Engineers — set expectations, give direct feedback, and develop careers Own team capacity and staffing across a portfolio of customer implementations, matching engineers to accounts by skill, delivery risk, and development goals Establish the team’s operating rhythm — planning, reviews, and retrospectives that keep multiple implementations on track at once Build a culture of ownership, technical rigor, and adoption-focused delivery, where “done” means the customer is using it in their process, without us in the room Create the conditions for the team to move fast safely: shared playbooks, reusable tooling, and clear standards for deploying agentic systems in production Own the mission across your portfolio Own delivery outcomes across every account your team touches: agentic AI in production, adoption, and changing decisions on the customer's side Set and defend the roadmap across implementations — sequencing by customer value and delivery risk, and making explicit cal

(FEQ128R2) The Role As a Specialist Solutions Architect (SSA) – Data Engineering, you are a hands-on technical authority who guides strategic customers in designing, building, and optimizing production-grade data workloads on the Databricks Data Intelligence Platform. Partnering closely with Account Teams and Solution Architects, you translate complex big data challenges into high-performance, scalable architectures using Apache Spark™ and modern streaming frameworks. In this role, you will drive successful implementations, align technical roadmaps to accelerate platform adoption, and establish deep domain specialization; whether in real-time streaming, performance optimization, or operational data layers, while expanding your impact across Field Engineering. The impact you will have: Drive Technical Wins & Scope: Lead end-to-end technical design, proof of concepts (PoCs), and workload sizing for strategic customer engagements, acting as a trusted advisor to front-line technical stakeholders to secure technical wins. Architect Production Data Systems: Design, build, and optimize scalable, high-performance batch and streaming pipelines, operational data layers (Lakebase), and end-to-end performance load testing on Databricks. Deploy Interactive Data Applications: Build and operationalize custom user-facing data applications using Databricks Apps, transforming data pipelines and AI models into interactive tools. AI-Native Engineering: Leverage AI coding assistants, LLMs, and agentic workflows (e.g., Genie Code, Cursor) as a force multiplier to rapidly prototype, debug, and deliver architectural assets with full ownership of outputs. Enablement & Domain Leadership: Mentor peers, contribute reusable architecture assets, and deliver technical workshops and community presentations to scale expertise across accounts and field teams. What we look for: Deep Data Engineering Expertise: 5+ years in data or software engineering with hands-on proficiency in distrib

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets. We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support. Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid. Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build. We’re looking for a Enterprise Account Executive who knows how to turn complex opportunities into meaningful revenue and wants to play a key role in Breeze’s next stage of growth. This is an opportunity to help build out our EU Sales team. This is an individual contributor role responsible for a quota. You’ll own the sales cycle from first conversation through close, building relationships with high-value prospects, breaking into strategic accounts, and helping companies rethink how they move money. This is a role with real ownership and plenty of room to make your mark. You’ll have the autonomy to build your pipeline, shape your approach, and work closely with Product and Marketing to influence how we go to market. We’re looking for someone with sharp commercial instincts who can build trust quickly, navigate complex deals, and create a compelling reason for customers to choose Breeze. If you’re a builder and a closer who loves opening doors, winning meaningful business, and helping scale an ambitious fintech, we’d love to meet you. This role will be hybrid in our Amster

(FEQ427R544) Role Summary As a Field Engineering Manager, you will lead a high-performing team of technical pre-sales Solutions Architects (SAs) dedicated to enterprise Named Accounts across the Benelux region. You will operate at the intersection of deep technology and business strategy, driving platform adoption and enterprise AI initiatives. As a technically credible coach and AI builder , you will spend meaningful time in the field (~30-40%) partnering with customer executives and internal Sales counterparts. You will lead by example to instil an AI-Builder Mindset across your team, establish rigorous operational inspection cadences, coach SAs through complex architecture designs without taking the pen, and decisively build an elite pre-sales organisation. The Impact You Will Have Build & Scale Elite Teams: Hire, mentor, and retain exceptional Solutions Engineers/Architects in the Benelux region, establishing high standards for technical excellence, inclusive leadership, and decisive performance management. Drive AI Adoption & Capabilities: Lead by example as an AI practitioner, embedding AI tools into team workflows and driving scalable capability across the organisation. Act as a Customer Advisor: Build trusted relationships with C-level and senior technical executives across customer accounts. Translate complex platform capabilities into measurable business ROI (e.g., predictive maintenance, yield optimisation, supply chain resilience). Drive Operational Execution: Co-own regional consumption and growth targets with Sales partners. Maintain rigorous inspection cadences across pipeline health, technical validation, and account strategy. Technically Coach the Field: Serve as an architectural sounding board for your team. Diagnose platform designs, spot failure modes in distributed systems or AI infrastructure, and coach SAs to refine architectures independently. Expand Benelux Presence: Serve as a key regional leader helping build Databricks' brand and

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets. We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support. Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid. Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build. We’re looking for a Sales Director who knows how to turn complex opportunities into meaningful revenue and wants to play a key role in Breeze’s next stage of growth. This is an opportunity to help build out our EU Sales team. This is an individual contributor role responsible for a quota. You’ll own the sales cycle from first conversation through close, building relationships with high-value prospects, breaking into strategic accounts, and helping companies rethink how they move money. This is a role with real ownership and plenty of room to make your mark. You’ll have the autonomy to build your pipeline, shape your approach, and work closely with Product and Marketing to influence how we go to market. We’re looking for someone with sharp commercial instincts who can build trust quickly, navigate complex deals, and create a compelling reason for customers to choose Breeze. If you’re a builder and a closer who loves opening doors, winning meaningful business, and helping scale an ambitious fintech, we’d love to meet you. This role will be hybrid in our Amsterdam office onc

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team Celonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers. The Role As a Senior/ Lead AI Deployment Engineer, you are the backbone of Celonis delivery. You lead the hands-on implementation of Celonis solutions for enterprise customers, combining platform expertise with AI-augmented workflows to deliver high-quality outcomes, fast. You use Celonis’s AI deployment tools as