Customer Experience Systems Senior Associate Jobs

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts We have a diverse team with a variety of skill sets, many have: A technical background (education or professional experience with computer science, economics, statistics, engineering) A proven track record in B2B client-facing roles and expanding client relationships Prior experience owning the technical implementation of solutions to the government Must haves: An active TS/SCI clearance (Full Scope Polygraph is a nice to have) 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions A track record of structured, analytics-driven problem solving Excellent verbal and written communicat

Who We Are Artefact is a leading global consulting company dedicated to accelerating the adoption of data and AI to positively impact people and organizations. We specialize in data transformation and data marketing to drive tangible business results across the entire enterprise value chain. Artefact offers the most comprehensive set of data-driven solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we offer an end-to-end approach and solutions: data strategy, data quality and governance, data platforms, AI Factory, data-driven customer experience and marketing ROI. Our 2000+ employees operate in 27 countries (Europe, Asia, Americas, Middle East, Africa) and we partner with 1000 clients, including some of the world's top 300 brands such as Samsung, L'Oréal and Sanofi. What You Will Be Doing: As a Data Scientist , you will lead and conduct ambitious projects aimed at transforming clients through data. Your day-to-day responsibilities will include: Leading Transformational Projects: Spearheading ambitious projects that utilize data to transform our clients’ operations and strategies. Developing Data Science Solutions: Creating innovative data science products and solutions for both clients and our internal data science team. Building Client Relationships: Collaborating closely with your Consulting counterpart to understand client needs and strengthen relationships. Upskilling the Team: Contributing to the development of our data science team by sharing knowledge, mentoring junior Data Scientists, and promoting our work within other data departments. Ensuring Quality Deliverables: Caring for team morale and ensuring that all missions are delivered to a high standard, providing feedback and support to less experienced team members. Optimising Code: Writing highly optimized code to advance Artefact’s internal toolbox and knowledge base. What You Will Lea

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. What you'll do You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about d

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed) We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior experience at an API technology company and / or manag

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a member of our team, you will be responsible for guiding multiple implementations from start to finish and delivering an exceptional customer experience. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and guide the project planning and delivery for multiple implementation engagements Manage timelines, deliverables, and overall project health to minimize risk and ensure successful completion of engagements Partner with Implementation Services’ leadership to uplevel the team’s project management approach, documentation, and process Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience Who You Are: 7+ years Technical Project or Program Management experience including planning, scheduling, and reporting 5+ years of Customer facing experience in a services or success role Strong presentation skills and the ability to communicate effectively to business and technical audiences Experience with DevOps services and technologies Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs. Able to travel via auto, train or air up to 30% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Be

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebratea a variety of perspectives and experiences. We are not looking for someone who checks every single box—we’re looking for lifelong learners and people who can make us better with their unique experiences. We are seeking an independent Staff Software Engineer who effectively balances technical excellence with a disciplined approach to the software development lifecycle. What you'll be doing Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities. Architect and develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions. Build robust backend services and integrations to support customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features. Lead the design and delivery of complex customer experience initiatives from technical discovery through production deployment, ensuring scalability, reliability, and maintainability. Develop and refine prompt e

P-1024 We’re looking for a Business Development Representative to represent Databricks to prospective customers. This role is perfect for a sales professional early on in their career, looking to help scale out a game-changing enterprise software company and develop their sales career. Reporting to the Sales Development Manager, you will be part of a dynamic team of like-minded individuals and have the opportunity to really make a difference in a budding regional team. The impact you will have: Partner with the wider sales team to develop territory strategy, build pipeline, and drive adoption Helping to Identify potential Databricks use cases to help grow consumption within customer/prospect accounts Self-starter, eager to learn and develop on solution selling, Big Data & AI Problem solver, strong communicator, and ability to learn technical sales Be customer-centric. Provide a great customer experience for Databricks’ prospective customers Maintain active inbound and outbound communications with prospects using creative follow-up, including personalized email, cold calling, and social selling What we look for: Bachelor's Degree Required 2+ years of sales or business development experience Ability to understand technical concepts and a genuine enthusiasm for technology Determination and courage to succeed and lean in to build the next best enterprise software company Consistent, measurable over-achievement in past experiences Curiosity and hunger to learn and stay up-to-date about the big data/AI industry Desire to build a career in technology sales A high degree of ownership and grit Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not li

P-1526 We are building a pipeline of exceptional Business Development talent for anticipated future hiring across our AMER organization. While this posting may not correspond to an immediate open vacancy, we expect continued growth in this area and welcome applications from candidates interested in future opportunities with our team. Qualified applicants will be considered as positions become available. The impact you will have: Partner with the wider sales team to develop territory strategy, build pipeline, and drive adoption Helping to Identify potential Databricks use cases to help grow consumption within customer/prospect accounts Self-starter, eager to learn and develop on solution selling, Big Data & AI Problem solver, strong communicator, and ability to learn technical sales Be customer-centric. Provide a great customer experience for Databricks’ prospective customers Maintain active inbound and outbound communications with prospects using creative follow-up, including personalized email, cold calling, and social selling What we look for: Bachelor's Degree required 2+ years of sales or business development experience Ability to understand technical concepts and a genuine enthusiasm for technology Determination and courage to succeed and lean in to build the next best enterprise software company Consistent, measurable over-achievement in past experiences Curiosity and hunger to learn and stay up-to-date about the big data/AI industry Desire to build a career in technology sales A high degree of ownership and grit Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant ce

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We’re hiring a Support Specialist in our Support Team to assist with experimental products within DoorDash Labs. In this role, you’ll work within our Support Operations to assist with the various tasks relative to handling incoming support calls and cases and making any relevant outbound calls for autonomous deliveries. This role will be responsible for supporting our customers from all days 6AM-3AMPST. You’re excited about this opportunity because you will… Help support projects primarily focused on enhancing the Customer, Dasher, and Merchant experience. Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen. Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience. Work cross-functionally with the S&O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides. Enjoy participating in testing new processes and programs to help increase customer retention. Be empowered to make decisions using the training and provided workflows, resolve problems, help make new processes durable, and escalate edge cases to leadership. Enjoy problem-solving, are incredibly resourceful, and are able to see around corners to help us learn and make informed decisions on business changes. We’re excited about you because… Approach your work enthusiastically with a customer-centric mindset and have a passion for resolving issues. You're self-motivated and have a bias for action. Strong and clear written and verbal communication. You have experience with de-escalating customers and turning detractors into lifelong promoters of

The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built f

Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals. Assist in clientele generation through customer engagement. Contribute to an in-store experience for customers that both surprises and delights them. Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships. Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability. Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS. Understand the need for consistent inventory accuracy and controls in store. Contribute to Loss Prevention in all areas of the business. Uphold time and attendance policy. Ensure the selling floor reflects the brand and concept standards at all times. Share your deep knowledge about our product with genuine enthusiasm. Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better. Help ensure that the store environment is inspiring and our product is easily accessible. Understand the core values and culture of Reformation and reflect these in all efforts. Maintain and uphold a professional, healthy, and productive work environment. What you’ll bring: Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced se

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role Retail Loan Officers (RLOs) are key drivers of SoFi Lending Corp.’s mortgage sales organization. RLOs are responsible for delivering an exceptional, end-to-end customer experience by guiding members through the mortgage origination process and providing a modern, transparent alternative to the traditional mortgage experience. What you’ll do: Evaluate initial loan applications and supporting documentation to assess creditworthiness and repayment ability Perform preliminary analysis of applicants’ credit, income, and assets, communicating initial eligibility and next steps clearly to the customer Communicate key origination timelines, product options, pricing, and underwriting requirements throughout the loan lifecycle Proactively engage with applicants through outbound communication to obtain required documentation and ensure timely progression from application to funding Clearly communicate loan status updates, conditions, approvals, and/or declinations to ensure customers are informed at every stage Coordinate with realtors, builders, mobile notaries, and other third-party partners to support a smooth transaction Manage the loan process to ensure timely and accurate delivery of disclosures, re-disclosures due to changed circumstances, and closing documentation Continuously enhance sales eff

Senior Project Manager Location: South Francisco Bay Area, CA Are you ready to lead complex, high-impact projects and shape the future of construction? At Dome Construction, we’re looking for a Senior Project Manager who thrives on challenge, innovation, and collaboration. This is your opportunity to manage projects up to $60 million , mentor top talent, and deliver exceptional results for our clients. What You’ll Do Drive large-scale projects from preconstruction to closeout , ensuring safety, profitability, and excellence. Lead and inspire high-performing teams, fostering growth and collaboration. Build strong client relationships and deliver an unmatched customer experience. Champion Lean Construction principles and cutting-edge planning methodologies. Manage budgets, schedules, and risks with precision and confidence. What We’re Looking For Education: Bachelor’s in Construction Management, Engineering, Architecture, or related field (Master’s preferred). Experience: 7–10 years leading complex projects, managing teams, and delivering results. Certifications: OSHA 30 (preferred) Skills: Expertise in scheduling tools (MS Project, Primavera P6), construction software (Procore, Bluebeam), and financial management. Why Join Us? Work on landmark projects that make a difference. Be part of a culture that values safety, integrity, and innovation . Enjoy opportunities for career growth and leadership development . Competitive compensation and comprehensive benefits. What’s In It For You Impact: Lead projects that shape skylines and communities. Growth: Access to leadership development programs and mentorship opportunities. Innovation: Work with cutting-edge tools and methodologies in a collaborative environment. Culture: Join a team that values integrity, safety, and excellence and celebrates success together. Rewards: Competitive salary, comprehensive benefits, and performance-based incentives. Ready to take the next step? Apply now and help us build the fu

1KOMMA5° We are looking for you to join our tech team in Berlin, Munich, or Hamburg. 1KOMMA5° is creating Germany's largest one-stop-shop for the sale, installation, and servicing of solar panels, heat pumps, electricity solutions, and charging infrastructure. And the best part? They are all interconnected! Become a part of our mission and learn more about our Product & Tech team! Deine Position You will own the development and scaling of our next-generation service offerings — transforming one-time energy installations into long-term customer relationships and sustainable revenue streams. You’ll design service products that connect hardware, software, and energy solutions into a seamless customer experience, driving profitability and retention across our global markets. This role sits at the intersection of Product, Operations, and Commercial , with the mission to build scalable, profitable, and innovative services that extend the lifetime value of every customer in our ecosystem. Your Responsibilities: Define Product Vision and Strategy: Shape the roadmap for our global service and recurring-revenue portfolio , including warranty, maintenance, monitoring, and digital service products. Align business models with customer value and operational efficiency. Drive Product Lifecycle: Lead the end-to-end product process — from market research and concept validation to rollout, optimization, and scaling across regions. Enable Recurring Revenue Models: Develop offerings and pricing structures that create sustainable, predictable revenue. Ensure operational executability, profitability, and a strong customer experience. Cross-functional Collaboration: Work closely with Engineering, Market Operations, and Commercial teams to translate insights and operational feedback into scalable product solutions. Customer and Market Focus: Leverage customer feedback, competitive analysis, and market trends to continuously refine and expand our service offerings. Operational Excellence: D