Customer Experience Systems Senior Associate Jobs

Senior Product Designer Team: Product, Research & Design Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The Role At Prolific, our marketplace is rooted in higher learning, and that commitment runs deep. Alongside our work to accelerate the future of AI, we’re continuing to redefine how the world conducts frontier human-centred research in industry and academic contexts. Responsibilities: You will be embedded in a team alongside engineers, product managers, and data scientists as well as very close operational and customer-facing colleagues. You’ll build and advocate for functional, delightful, and disruptive customer journeys that pack a lot of value. You’ll work experimentally and iteratively. You’ll conduct user research independently with the help of our consulting user researchers. You’ll be the person accountable for the product’s customer experience and satisfaction in your domain. Our Culture: Building on our Prolific Principles, we expect colleagues in the Product, Research, and Design Group to demonstrate commercial acumen, reliability, grit, and diplomacy, and to always operate based on trust and empathy – you'll be a champion of these behaviours yourself, and in the culture of your team. Accountability and autonomy are two sides of the same coin, and we expect you to demonstrate both. We care deeply about building an inclusive and diverse team. What you'll be doing Designing meaningful products: Identify and solve a wide range of problems through thoughtful discovery, definition and design. Think strategically: Look beyond the immediate task to connect the dots, shaping the product at a high level, spotting missing pieces across the exp

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We’re looking for a Forward Deployed Engineer (FDE) to work onsite with our customers, serving as the primary technical presence in customer engagements, leading pilots, demos, and supporting customer evaluation and successful adoption. This role blends deep customer engagement with technical execution. What you will do Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers. Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions. Keep customer projects on track through disciplined execution and proactive updates. Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience. Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer. Who you are A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). Confident leading conversations onsite with

Most PMs sit behind a roadmap. You'll be in the room where the AI actually gets deployed, then back at HQ making sure what you learned changes the product. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Forward Deployed Product Manager Enterprise AI deployments don't fail because the technology is wrong. They fail because no one bridges th

Roles & Responsibilities ? Actively participate in Brand development/ Range/Product development through analytics-based insights. ? Work in close coordination with the Planning and Pricing team for optimizing Scale / Inventory / OTB / Capacities etc. ? Management of OIs / POs / Inwards , Cataloguing and driving and improvising the processes. ? Increase sales and profitability of business to drive sustainable growth ? Manage relationships with brand partners and establish Myntra as the preferred destination for customers as well as brand partners. ? Scaling the brands on the platform with continuous work across selection, catalogue, marketing etc. ? Identify white spaces in the portfolio and onboard/develop potential brands to fill the gap ? Manage On App Category visibility planning ? Analyze data and reports from various sources, Responsible for creating and maintaining, consolidating various reports ? Operational excellence - Candidate should have prior experience or enough knowledge to manage day to day operational issues effectively related to cataloging, pricing, merchandising and discount monitoring. ? Stay updated on industry trends and market competitions in Kids wear profile. ? Collaborating with cataloguing team to get products shoot, content creation and right information of the product being shared and improvising on processes to constantly improve customer experience. ? Undertake special projects time to time for overall Category business / experience impact. Qualifications & Experience ? Demonstrated ability to work autonomously in a highly demanding and ambiguous environment. ? Strong attention to detail and exceptional organizational skills. ? Strong analytical and numbers acumen and be comfortable generating and evaluating forecasts, metrics. ? Work closely with various departments within the company to ensure that all consumer touch points and messaging are working and measured harmoniously. ? Sales, fashion or vendor management background.

Work Flexibility: Hybrid Join Stryker and help shape the future of robotic-assisted orthopaedic surgery in Malaysia. In this commercially focused role, you will grow the Mako robotic platform, expand procedural adoption and utilization, and work with surgeons and healthcare leaders to bring innovative technologies to more patients. What you will do Lead the commercial strategy and sales execution for the Mako robotic platform in Malaysia, driving capital placements, installed-base utilization, procedural growth, and sustainable business performance. Deliver annual capital sales and business objectives while managing pricing strategies, business cases, deal negotiations, and overall Mako P&L performance. Develop market expansion strategies that accelerate robotic-assisted surgery adoption across hospitals and joint replacement procedures. Build relationships with surgeons, hospital leadership, procurement teams, payers, and government stakeholders to strengthen customer partnerships and advance market access. Partner with the Joint Replacement sales team to identify account opportunities, increase Mako penetration, and convert eligible procedures to robotic-assisted workflows. Expand the orthopaedic portfolio by driving adoption of conventional Shoulder solutions and preparing customers for future Mako Shoulder applications, software enhancements, new indications, and technology upgrades. Lead customer engagement and education initiatives, including product launches, customer experience programs, digital campaigns, executive engagements, sales training, and procedural adoption programs. Generate market and competitive insights and collaborate with regional and global teams on reimbursement, healthcare economics, commercial models, product developmen

Job Title E-commerce & D2C Manager Job Description About Us Philips Personalhealth consumer products including: electric toothbrushes, electric water flossers, electric shavers, hair dryers, beauty devices, etc. About this role Lead responsible for development / implementation of the eCommerce sales strategy for Philips, development and optimization of sales via digital channels. Job Responsibility - Establish clear short- and long-term e-commerce strategy and management of the Philips Shop, together with external and internal stakeholders Optimize the daily sales (DTC) and realize the budgets, planning and targets - Responsible for achieving budgeted sales volumes, prices and profit margin and accountable for managing the sales orders. - Drive selling-out, ensure profitability and growth of the e-commerce channel by continuously optimizing the e-fundamentals, including e-Distribution, e-Shelving, e-Merchandizing and e-Pricing. - Systematically analyzing and reporting of sales results, expectations, market, competition and trends to make proposals for improvement. Monitor the customer experience and purchase path to improve purchases rate and provide data expertise to deploy & adapt the strategy. - Oversees the proper procedures for handling and sale of ecommerce merchandise. Audit online sales channels to ensure policies, procedures and standards are met. Inspects product to ensure the quality is line with pricing practice. - Responsible for inventory control and loss prevention management. Ensure that all loss prevention matters are reported, investigated and corrected in a timely manner when related to ecommerce. Required Qualifications - Education: Bachelor's Degree - Work Experience: At least 10 years' experience with E-tailer, DTC a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Regulatory Reporting team is part of Compliance and helps Robinhood meet its obligations under Firm policy, SEC rules, and FINRA regulations. We review customer complaints from many channels, decide which ones require regulatory filings, and report on what we find. We work closely with the Customer Experience team to spot complaints early and strengthen our written supervisory and standard operating procedures. We also support partners in technology, audit, fraud, and training with ad hoc requests. Joining us means getting a front-row view of how a fast-growing brokerage manages regulatory risk! As a Compliance Associate, you'll review complaints in depth to decide whether a filing is required under FINRA Rules 4530, 4513, and 2360(b)(17). You'll coordinate how complaints are collected, ingested, and reviewed, run quality assurance checks, and escalate high-risk cases. You'll also prepare complaint reports for regulators and senior leadership. Your analysis will show where complaint trends are coming from and help the team improve its processes before issues grow. You'll turn what you learn into clear metrics and recommendations that leaders can act on! This role is base

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a senior product engineer who enjoys solving hard problems where software, APIs, and real developer workflows meet. You can take a partner's desired customer experience, understand both sides of an integration, and deliver a practical, supportable solution with the capabilities that are available today. You bring strong API and web-platform fundamentals, communicate comfortably with external technical audiences, and care as much about the developer's path to success as the code itself. You are not satisfied with repeatedly solving the same problem by hand: you turn what you learn from partner work into better SDKs, documentation, tooling, and integration patterns. What You Will Work On Independently lead technical discovery and solutioning for priority partner integrations, including partner API research, data mapping, authentication and authorization flows, architecture choices, implementation support, and launch readiness. Build and maintain high-quality developer ecosystem capabilities: portal experiences, documentation tooling, SDKs, sample apps, quickstarts, integration templates, and developer-support automat

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Regional Director - Public Sector, UK/I As a Regional Director, UK/I Public Sector in GitLab's EMEA Sales team, you'll lead a regional Public Sector sales organization focused on driving growth across the UK and Ireland. You'll be responsible for building and executing the regional sales strategy, growing existing customer relationships, expanding the client base, and helping your team deliver against revenue goals. You'll work closely with cross-functional partners across Marketing, Customer Success, Ecosystems, and Sales to create a strong customer experience and bring GitLab's value to strategic accounts across the region. Som

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Management (aka Grower AE) team at Stripe Crypto focuses on the growth, retention, and expansion of key customers across Bridge, Stripe, and Privy. Our Scaled Account Management team drives measurable expansion across a broad portfolio of mid-market and high-growth customers through data-driven strategies, efficient processes, and close cross-functional collaboration. What you’ll do As the Sales Manager for Stripe Crypto’s existing business, you’ll lead a team of Account Executives focused on growing our relationships with scaled and mid-market customers. You’ll coach the team on understanding customers’ needs, expanding product adoption, and building lasting partnerships. You’ll own the team’s growth and retention performance and partner with Stripe Crypto leadership to shape our long-term existing business sales strategy. You’ll also work directly with strategic, high-growth accounts and bring customer feedback into decisions about our products and customer experience. Responsibilities Lead, coach, and grow a team of Account Executives focused on driving revenue growth from Stripe Crypto’s existing customers in the scaled and mid-market segment Own performance against growth and retention targets, including payment volume expansion, cross-selling, product adoption, and renewals Partner with Stripe Crypto leadership to build and refine the long-term strategy for our existing business sales approach Support Account Executives in

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase manages millions of Postgres instances and is growing. We have strong teams across observability, release engineering, and incident management — and we're concentrating our reliability efforts into a dedicated SRE practice that ties the discipline together across the platform. You'll be embedded within Service Operations, and your primary job is to make every engineering team more reliable — not by owning their infrastructure, but by establishing the practices, frameworks, and feedback loops that let them own reliability themselves. You'll work across the org: sometimes setting the standard, sometimes pair-programming a fix, sometimes helping a team define their error budget, sometimes telling them it's exhausted. This role is ideal for someone who has a strong vision for how SRE should work and thrives in async, fast-paced environments where influence matters more than authority. What You'll Own Partner with service teams to define meaningful SLIs and SLOs grounded in customer experience, and build the error budget policies that turn them into engineering decisions Own and evolve the Operational Readiness Review (ORR) process — conducting reviews for new services and major changes across observability, alerting, runbooks, capacity, and graceful degradation Strengthen the incident-to-improvement pipeline: connecting postmortem findings to operational readiness gaps, identifying repeat failure patterns, and driving systemic fixes Act as the reliability expert teams pull in for architecture reviews, failure mode analysis, dependency mapping, and resilience design Identify and quantify operational toil across the org, and build or advocate for automation that eliminates it

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager Network Partnerships The Manager – Network Commercialization will be responsible for driving the growth, optimization, and commercialization of the receiving network across the GCC countries. The role will focus on expanding payout capabilities, strengthening relationships with Receiving Service Providers (RSPs), banks, and payment partners, and ensuring the network delivers best-in-class coverage, pricing, speed, and customer experience. The successful candidate will play a critical role in expanding cross-border remittance capabilities across account deposit, wallet payouts, and push-to-card solutions while identifying opportunities to improve network performance, increase transaction volumes, and enhance partner economics. Key Responsibilities Network Growth & Commercialization Develop and execute regional network commercialization strategies to drive growth across key remittance corridors. Identify, evaluate, negotiate, and onboard new Receiving Service Providers (RSPs), banks, fintechs, wallet providers, and payment institutions. Expand payout coverage across bank account deposit, mobile wallet, and push-to-card capabilities. Build and manage a robust pipeline of network expansion opportunities within assigned markets. Drive activation and utilization of new network capabi

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Network Partnerships, Transfer Solutions Overview The Manager – Network Commercialization will be responsible for driving the growth, optimization, and commercialization of the receiving network across the Levant countries. The role will focus on expanding payout capabilities, strengthening relationships with Receiving Service Providers (RSPs), banks, and payment partners, and ensuring the network delivers best-in-class coverage, pricing, speed, and customer experience. The successful candidate will play a critical role in expanding cross-border remittance capabilities across account deposit, wallet payouts, and push-to-card solutions while identifying opportunities to improve network performance, increase transaction volumes, and enhance partner economics. Key Responsibilities Network Growth & Commercialization Develop and execute regional network commercialization strategies to drive growth across key remittance corridors. Identify, evaluate, negotiate, and onboard new Receiving Service Providers (RSPs), banks, fintechs, wallet providers, and payment institutions. Expand payout coverage across bank account deposit, mobile wallet, and push-to-card capabilities. Build and manage a robust pipeline of network expansion opportunities within assigned markets. Drive activati

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand. **We are only accepting candidates with verified LinkedIn profiles** We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. What You'll Own: Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon Understand the technical nuances of Levanta's technology and guide customers through their challenges Escalate product bugs to the engineering team with clear context Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers Identify repeat issues and propose solutions to improve the product Build out internal tools to solve common issues Utilize and implement AI workflows that will make our support process more efficient What We're Looking For: 2+ years of prior expe

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. We’re approaching ‘Legal Risk’ in Financial Services in a new way. We are ready to serve everyone, if we wanted to - we ensure Legal Risk does not constrain the business but empowers it to achieve its goals; We create the best possible customer experience - we want our customers (both internal and external) to look forward to going through our processes; and We aim to automate everything we do - we don’t like inefficiencies nor do we believe that real risk mitigation is achieved by throwing people at the problem. The Legal Team is at the forefront of GoCardless’ expansion. We must ensure that GoCardless adopts, implements and maintains forward-thinking and appropriate processes and controls, often coming across new challenges or issues that require innovative solutions. The role You will be an integral part of a collaborative and rapidly growing legal team at a fast-paced fintech scale-up. As a member of a busy legal team you will also contribute to team-wide initiatives and work with people from across our geos and get to learn a lot of new skills along the way. Being the first p