Customer Programs Manager Jobs

We're on a mission to build the best platform in the world to defend the enterprise from code-to-cloud-to-runtime. Used by thousands of companies globally, Datadog security products uniquely leverage Datadog’s unified security and observability platform so Security, DevOps and SRE can collaborate rapidly and seamlessly to deliver better detection, prioritization and remediation. Our product and engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. In this competitive market, the Group Product Manager for Code Security will play a mission-critical role in providing product and strategy leadership to grow Datadog’s market share through differentiation, innovation and compelling customer value. This leader will lead a talented and growing team of product managers and work with world class engineers to build and grow multiple Code Security products that play an essential role for our customers’ code security programs, and growing Datadog into a security industry leader. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Run and grow multiple Code Security products to meet revenue and business targets with the goal of building a multi-hundred million dollar annual business. Lead and own product strategy and roadmap for accountable security products, fully aligned to revenue and business goals and with compelling differentiation and customer value. Ensure predictable roadmap execution across direct and partner teams to achieve product and business outcomes required to meet the revenue and business goals. Analyze and develop pricing and packaging strategies to maximize revenue through attaching deep understanding of market dynamics and other strategic leverage points. Drive GTM strategy with GTM partner teams

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or dev

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or dev

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We're looking for a Principal Program Manager to join the Strategic Program Management team in San Francisco. This is a senior individual contributor role where you shape how Fin’s highest-priority objectives get set up for success and delivered. Reporting to Senior Manager, Strategic Program Management, you'll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You'll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better. What will I be doing? Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives Take a holistic vie

As a Senior Manager, Growth Marketing, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. We are looking to speak to candidates who are based in NYC or Tysons for our hybrid working model. In particular, you will be Partnering closely with the Product teams to create digital experiences for our customers to engage, retain, and grow existing users Defining and executing marketing plans with the rest of the Growth M

We are building a first-of-its-kind ISV partner motion at MongoDB, and this role is a founding part of that effort. As Sr. Partner Manager for ISVs, you will own the identification, development, and scaling of partnerships with independent software vendors across two key categories: industry-specific ISVs building vertical applications in markets like financial services, healthcare, insurance, retail, and manufacturing, and horizontal AI-native ISVs developing platforms and tools that serve builders across industries. This is a greenfield opportunity. You will help shape the program from the ground up, define how MongoDB goes to market with ISV partners, and build a repeatable playbook that scales. You will move from initial outreach and product-market fit validation through to field distribution and co-sell execution with MongoDB's sales organization. This role requires a rare combination of business development instinct, commercial acumen, and the ability to work cross-functionally in a fast-moving environment. We are looking to speak to candidates who are based in London for our hybrid working model. What You'll Do ISV Partnership Development Identify, recruit, and activate high-potential ISV partners across both vertical (industry-specific) and horizontal (AI-native) categories, prioritizing partners with strong product-market fit and distribution potential Source and structure partnership agreements, define joint value propositions, and establish the commercial and technical foundations for long-term partnership success. Validate initial product-market fit with new ISV partners through early integration work, customer proof points, and joint pipeline generation Partner Scaling and Field Distribution Develop and execute partner GTM plans that activate MongoDB's sales field around ISV partner solutions, including co-sell plays, joint account targeting, and field enablement materials Work with ISV partners to drive adoption and distribution of validated integratio

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Staff Program Manager San Diego, CA Come join Sony Interactive Entertainment as a Staff Program Manager leading PlayStation Platform initiatives! This role will be responsible for driving programs from inception through deployment over a worldwide scale to deliver amazing customer benefits. The candidate will partner with a globally distributed cross-functional team (product management, design, research, content, product engineering, business operations, marketing, consumer support, legal, finance) to ensure product and operational readiness for market delivery. How you’ll lead: Lead end-to-end program delivery by driving roadmap development, strategic decision-making, and execution planning for large cross-functional teams across all phases of the program lifecycle, from concept through in-market launch. Collaborate with cross-functional teams and management of multiple worldwide business partners to ensure alignment with objectives, find common ground and promote diverse thinking and viewpoints for program success Effectively and clearly communicate program information to various levels across organizational boundaries, including senior leadership Proactively identify critical issues and dependencies that need action and drive them to closure, while balancing bu

P-1489 Platform & Product Experiences | Shape How Databricks Executes at Scale At Databricks, Staff TPMs don’t just run programs — they define how the company executes at scale. This role sits at the center of our highest-priority platform and product investments, partnering across engineering, product, and go-to-market teams to bring foundational capabilities to market globally. You will lead complex, high-visibility programs where the path isn’t fully defined, align senior stakeholders, and build the operating models that scale execution across the company. The Impact You’ll Make You will own delivery of some of Databricks’ most important initiatives and programs that reach tens of thousands of enterprise customers worldwide. You will influence roadmap decisions, drive execution across organizations, and ensure launches translate into real customer adoption and business impact. Examples of programs you may lead include: Scaling core platform experiences that define how customers interact with Databricks (e.g., workspace, identity, access, and cross-product workflows) Leading cross-functional initiatives that unify product experiences across data, AI, and governance capabilities What You’ll Own End-to-End Program Leadership: Own complex, cross-functional programs from initial scoping through launch and adoption. Define program structure, drive execution, and hold teams accountable to clear outcomes. Cross-Organizational Alignment: Align engineering, product, design, field, legal, and marketing around a shared plan. Manage dependencies, resolve conflicts, and keep execution on track. Product Launch & Enterprise Adoption: Partner with field teams, solutions architects, and customer success to drive successful launches. Build early access programs, capture customer feedback, and translate it into execution priorities. Operational Excellence: Identify where the organization is losing speed, design scalable processes, and drive adoption across teams. Build syste

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools Excellent

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs). This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. The Account Manager will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure continuity of service and client satisfaction. Key Responsibilities: Account Ownership & Growth Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across Salesforce and NetSuite practices, leveraging expertise in areas like Agentforce Sales, Agentforce Service, and Data 360. Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close. Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services. Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with Salesforce teams. Drive upsell and cross-sell opportunities across Plative’s Salesforce (Agentforce Sales, Agentforce Service, Agentforce Marketing, Agentforce Commerce, Agentforce Revenue Management, Agentforce Field Service, Salesforce AI), NetSuite, Data 360, and Salesforce AI capabilities. Client Relationship Management Build and maintain executive-level relationships at key accounts; act as the trusted advisor. Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts. Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly. Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives. Internal Collaboration & Governance Operate in a

Job Details: Job Description: Responsible for managing the relationship between Intel Data Center and AI (DCAI) and Dell ISG with focus on driving sales strategy of existing Xeon and AI product offerings while expanding Intel design portfolio within Dell's future roadmap to ensure the acceleration of Xeon and AI adoption. Through the design-in process, demonstrate the skills to showcase a quantifiable preference to Intel technology and integrate key learnings into Intel and Dell marketing organizations. The role is critical to establish great relationships and trust with key individuals at Dell and Intel business units and help both companies understand each other's challenges, opportunities to work towards a solution(s) that allows both companies to succeed. The candidate will have enough technical depth to understand the Intel product roadmap, the customer roadmap needs and what the competition is offering and intelligently recommend how to sell the Intel value proposition. Key Responsibilities include: Serve as sales and technical lead for multiple Dell PowerEdge and AI server programs based on Intel Xeon processors and AI accelerators, and collaborate with marketing team to drive complete end-to-end execution. Partner closely with Intel and Dell engineering, product, marketing, and program teams worldwide to align on features, schedules, quality, and issue resolution, ensuring successful product execution. Drive strategic design-win engagements for future Intel Xeon and AI accelerator products, influencing both Intel and Dell roadmaps through deep customer insight, competitive analysis, and early requirements gathering. Act as the primary interface between Intel and Dell, rapidly resolving business and technical issues, managing escalations, and ensuring the highest levels of cus

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Technical Project Manager (Product Delivery) Overview – About Product Delivery Product Delivery (PD) is dedicated to enabling and empowering the core of Customer Delivery throughout the Asia Pacific region by providing streamlined knowledge, expertise, materials, training, and education. By leveraging our robust global partnerships and subject-matter expertise, we offer insights, experience, and solutions to foster innovation, ensuring our products and platforms are prepared for large-scale deployment. We excel in addressing uncertainties in delivering pilot projects and executing complex and strategic programs. Our team is inclusive, supportive, and innovative, fostering a problem-solving environment. Our team culture emphasizes accomplishing tasks efficiently while maintaining a positive and enjoyable work atmosphere. Product Delivery Program & Project Management Team The Product Delivery Program & Project Management (PPM) Team in Asia Pacific is a technical project team with strong business acumen. The team oversees, supports, and provides subject-matter expertise for the deployment of Mastercard products, including technical integration of product APIs. • Partner with Product Management, Delivery, Business, and other internal cross-functional teams to align product

Work Flexibility: Hybrid or Onsite As a Sr. Manager, Downstream Marketing, you will develop and direct marketing programs for our Neurosurgical portfolio. You will compile and evaluate research on the market's product requirements and identify enhancements to current features and functionality. Establishes marketing strategies, including product direction, advertising, packaging, pricing, expense budgets, profit plans, and future product development, to manage a product or product category's life cycle. What you will do: • Lead the team responsible for the product or portfolio strategy • Be responsible for the marketing plan: its creation and execution • Challenge the team to employ appropriate segmentation, targeting, and positioning methods • Identify opportunities to modify pricing strategy based on market conditions and product lifecycle • Understand P&L • Develop key relationships with industry/market thought leaders, organizations, and institutions, in collaboration with other marketing leaders • Establish metrics to determine if marketing objectives have been effective in driving customer engagement • Identify and implement breakthrough solutions across cross-functional teams, demonstrating business influence • Lead a team of professionals: develop employees, which includes hiring, communicating company policies, coaching, developing and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures • Responsible and accountable for actions promoting an environment that fosters personal growth and development What you need (Required): • Bachelor’s degree required • 10+ years of work experience required Preferred Qualifications (Strongly desired): • MBA preferred • 7+ years of medical device

Work Flexibility: Hybrid Join Stryker’s Marketing team as a Product Manager - Surgical Technologies , responsible for managing a portfolio of products throughout the product lifecycle and developing marketing strategies that support business objectives. In this role, you will combine product management, market insights, commercialization, customer engagement, and sales enablement to identify opportunities and support portfolio performance. You will partner closely with Sales, upstream marketing, Research & Development (R&D), Medical Education, and other cross-functional teams while engaging customers and key opinion leaders to understand market needs and translate insights into portfolio strategies, product launches, marketing programs, and educational initiatives. travel up to 60% , including travel to customer meetings, conferences, educational programs, and other business activities. Travel is throughout Canada and the US. This is a contract position for a term of 12 to 15 months What You Will Do Manage the product portfolio throughout the product lifecycle, including market assessment, pre-launch planning, commercialization, product launches, lifecycle management, phase-out, and obsolescence. Develop and execute marketing plans and portfolio strategies using customer insights, market research, competitive intelligence, and industry trends to identify opportunities and support portfolio growth. Lead Voice of Customer (VOC) activities and partner with customers, key opinion leaders, upstream marketing, and R&D to identify unmet needs and inform product development and portfolio decisions. Develop product positioning, messaging, marketing materials, and promotional programs that clearly communicate product value and support commercial objectives. Partner with Sales to provide product expertis

JOB DESCRIPTION: MAIN PURPOSE OF ROLE Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands. Gain new business and grow existing business through a omnichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott brand products. Develop and sustain the knowledge, customer engagement skills, and business acumen of medical reps to build a high performing ethical sales team. Develop KOL relationships to promote the Abbott brand and influence the perception of Abbott products as the brand of choice, by HCPs in all specialties and at all levels MAIN RESPONSIBILITIES Enable ethical field force to meet regional and team KPIs Analyze market, category and channel opportunities within territory/area using real-time omnichannel business intelligence to identify opportunities for market share growth at the customer/account level Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the region and create an omnichannel engagement strategy to establish Abbott as the brand of choice throughout the region Develop and support the execution of account plans using an integrated customer omnichannel engagement strategy Deploy marketing programs to target customers and accounts via the Medical Reps, including education, execution, and tracking of program impact/success Observe and provide progressive, real-time coaching and feedback to medical reps on every aspect of the customer engagement process Accelerate the development of digital knowledge and application in medical reps through mentor