Customer Solution Center Rep 4 Jobs

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a HIG PSE IE Senior Technician , you will support HBM IQP Reliability, Device Reliability, Package Reliability, Wafer Reliability, and product debug activities . The role includes reliability testing, failure analysis, laboratory operations, inventory and logistics management, audits, safety compliance, and continuous improvement initiatives. You will leverage Artificial Intelligence (AI) and AI-assisted tools to improve IQP reliability run rate management, enhance debug capabilities, support wafer-level reliability testing, and drive automation and digital transformation within the lab environment. Key Responsibilities Support Device Reliability, Package Reliability, and Wafer Reliability execution. Monitor and manage IQP reliability run rates, sample flow, and hardware readiness. Perform first-pass failure analysis and product debugging using probe stations and other debug tools. Utilize AI-assisted tools to improve debugging efficiency, root cause investigation, and operational planning. Support automation projects, data analysis, dashboard reporting, and process improvements. Manage procurement, inventory, logistics, and laboratory readiness activities. Support audits, document contr

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The PDE Process Integration (PI) Engineer is responsible for driving process integration excellence for High Bandwidth (HBM) products during New Product Introduction (NPI) . This role ensures robust process readiness, yield ramp, and cross‑module integration across Post Wafer Finishing PWF, assembly, and test , enabling successful execution of HBM technology roadmaps. The PI Engineer works cross‑functionally with Fab, Assembly, Test, Yield, Quality, and central engineering teams to identify risks early, resolve complex integration issues, and deliver NPI milestones on time. Job Responsibilities Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work. NPI Execution & Support Execute assigned HBM NPI PI tasks following defined procedures and phase‑gate requirements Support NPI builds through lot tracking, data collection, and

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Metro Real-time Defect Analysis (RDA) Process & Equipment Engineer, you will be responsible for developing, deploying, and sustaining RDA capabilities that enable robust process control and equipment performance across advanced packaging and New Product Introduction (NPI) manufacturing environments. You will focus on integrating process knowledge, equipment behavior, and automation intelligence to improve tool stability, detect early signals of risk, and accelerate learning during NPI, pilot, and ramp phases. This role serves as a critical link between Process Engineering, Equipment Engineering, NPI teams, and RDA, ensuring monitoring strategies are technically sound, actionable, and scalable to high-volume manufacturing (HVM). You will work closely with Site and Global RDA, Process, Equipment, Automation, and IT teams to drive continuous improvement in equipment capability, process robustness, and manufacturing readiness. Job Responsibilities: Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. Contributes to a culture of

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. We are building a global Process Safety function that directly supports the next generation of memory technology. Our team partners across development, manufacturing, and EHS to ensure complex processes scale safely and consistently. If you’re energized by solving high-impact challenges and shaping global safety programs, you’ll find meaningful work here. In this role, you will help drive the Risk-Based Process Safety (RBPS) framework for High Bandwidth Memory (HBM) technologies. You’ll work across global teams to identify and handle safety challenges associated with processes in fast-paced development and manufacturing environments. Your expertise will influence how new technologies are safely developed, transferred, and scaled worldwide. Responsibilities: Lead Risk-Based Process Safety(RBPS) governance and drive consistency across sites supporting HBM processes Partner with engineering and manufacturing teams to identify, assess, and mitigate process safety risks tied to new materials and complex processes Support Management of Change (MOC), ensuring timely risk assessments and closure of actions for tool, chemistry, and process changes Facilitate hazard analyses, audits, investigations, and share findings to improve system-wide perfo

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Location 1 North Coast Drive, Singapore Department F10 Process and Equipment Engineering, Chemical Vapour Deposition Module Project Title Big Data Analysis of Wafer Bevel Wafer Intelligent Scanner Metrics for Defect Reduction Project Description The Wafer Intelligent Scanner collects inspection data from the edge, or bevel, of wafers during semiconductor manufacturing. This internship project uses data analytics to study Wafer Intelligent Scanner metrics, identify patterns linked to defects, and determine early warning indicators that may help prevent future yield issues. The goal is to transform large volumes of inspection data into actionable insights that enable engineers to detect potential issues earlier and reduce wafer defects. The intern will gain practical exposure to semiconductor process and equipment engineering, defect analysis, machine learning, and AI-Enabled manufacturing analytics. Objective of the Project Identify Wafer Intelligent Scanner metrics associated with wafer defects and yield loss. Develop a data-driven methodology for detecting abnormal wafer bevel behaviour. Evaluate statistical, machine learning, and Artificial Intelligence t

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As Product Development Engineering Key Equipment Group (PDE KEG) engineer, you will be primarily responsible for identifying, selecting, and evaluating new equipment (highly automated and computerized) / new technology to support current and future requirement for advantage packaging technology. You will also be responsible for installation and qualification of new equipment platform and handover to production group (Equipment Maturity Index, EMI). In addition, tasks include maintaining a matrix of key equipment platform capability and constraints (Tool of Records, TOR) on current and new equipment platforms, collaborating with production groups on upgrades of existing production equipment through continuous improvement projects Job Responsibilities: Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work." Support the evaluation and qualification of new equipment plaforms Define, development and establish new equipment design/ capability requirements aligned to Process a

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the member of HIG HBM Package Product Engineering, you will be part of a high-performing team to driving Package and HBM Product engineering activities within the HBM Systems and Product Engineering Team. You will be part of a Global team of professional Product Engineers leading a portfolio of Best-In-Class Next Generation HBM Product focused on the critical KPI’s Quality, Cost, Cycle Time and Scale. You will collaborate across functions within and outside of HBM to meet both strategic and tactical objectives while continually maximizing the effectiveness of the HIG HBM PE organization. Key Responsibilities ASM Yield and DPM Improvement: Accountable for improving assembly related coverage within the manufacturing flows to improve the Time 0 and Field DPM and reduce/prevent inline fallout within the assembly process. HBM Cube Yield Improvement: Improving HBM Cube yield through test optimizati

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Process Control System (PCS) Engineer you will be primarily responsible for starting up, developing and optimizing processes to improve product quality and reliability, working on process yield improvement, cost reduction, productivity improvement and risk management as well as resolving manufacturing line problems. You will also be required to identify, diagnose and resolve assembly process related problems by applying failure analysis, Failure Mode and Effects Analysis (FMEA), 8D or Statistical Process Control (SPC)/Fault Detection & Classification (FDC) methodology. Additional responsibilities include coordinating and carrying out process, equipment and material evaluation/optimization to implement changes at process step, leading and participating in yield improvement and cost reduction activities, handling new process baseline qualifications and managing, auditing and liaising with material suppliers to achieve quality, cost and risk management objectives. Job Responsibilities: Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. C

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Key Responsibilities Quality Operations Execution Lead and perform quality inspections in accordance with established procedures, sampling plans, control plans, and quality specifications. Ensure inspection activities are accomplished accurately, consistently, and within required turnaround times. Support disposition and containment activities for non-conforming materials, products, and quality excursions. Monitor daily inspection performance, quality benchmarks, and operational priorities to ensure business continuity and ongoing operational efficiency. Technical Leadership & Problem Solving Act as the primary technical resource for inspectors and operators on shift. Troubleshoot quality, process, and operational issues and raise them when required. Drive root cause analysis, corrective actions, and preventive actions for recurring issues. Support engineering evaluations, NPI activities, qualification runs, and special inspection requests. Team Leadership & Coordination Coordinate daily labor deployment, workload balancing, and shift priorities. Provide m

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The PFA & EFA Technician will provide comprehensive Electrical Failure Analysis (EFA) and Physical Failure Analysis (PFA) support for products across NPI, qualifications and high-volume manufacturing (HVM). A key part of this role is the disposition of maverick material triggered by the Statistical Bin Limit (SBL) system—using data-driven evaluation, structured troubleshooting, and effective collaboration with cross-functional partners. You will collaborate closely with key stakeholders to identify failure signatures, determine root cause and failure mechanisms, recommend lot disposition, and partake on continuous improvement to reduce and improve SBL fail rates. This position requires keen technical curiosity, disciplined execution, clear communication, and strict adherence to lab safety and quality systems in a fast-paced production environment. Key Responsibilities 1) Maverick Lot Disposition via SBL System & Deviation Management Extract, interpret, and analyze test data to support SBL-triggered investigations. Execute and follow up on FA actions (EFA and/or PFA) to determine disposition paths. Recommend and communicate lot dispositions clearly and timely to stakeholders for quality

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Responsibilities: Coordinate deviation evaluations with the deviations owners Facilitate root cause analysis and systematic troubleshooting efforts Drive accountability of actions and follow-up Validate root causes are supported by data Maintain documentation for excursions Help to resolve roadblocks and provide guidance for deviation questions Identify deviation detection deficiency and drive for early detection Manage global and internal lessons learned systems Improve cross-area event response methods and procedures Communicate and translate corporate Quality goals Publish excursion performance to management Facilitate excursion review meetings Develop and Enhance Quality knowledge through Workshops and Tutorial Promote Quality Culture through Quality Campaign, quizzes, competitions and engagement program Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. Contributes to a cult

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Micron NAND Technology Integration (NTI) Singapore is seeking a Yield Enhancement Physical Failure Analysis Technician to be responsible for providing physical failure analysis for next-generation Micron products. In this meaningful role identification and communication of failure mechanism and assisting with the root cause analysis for yield issues. You will need to be knowledgeable and have hands on experience with physical analysis tools such as but not limit to acid hood operation, polish wheel, delayer techniques with wet/dry etch, SEM, dual beam FIB, and STEM lamella creation. You will also help support the transfer of physical failure analysis processes into production. Qualifications: Self-motivated and enthusiastic to find creative solutions to the challenges<

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the member of HIG HBM Package Product Engineering, you will be part of a high-performing team to driving Package and HBM Product engineering activities within the HBM Systems and Product Engineering Team. You will be part of a Global team of professional Product Engineers leading a portfolio of Best-In-Class Next Generation HBM Product focused on the critical KPI’s Quality, Cost, Cycle Time and Scale. You will collaborate across functions within and outside of HBM to meet both strategic and tactical objectives while continually maximizing the effectiveness of the HIG HBM PE organization. Key Responsibilities ASM Yield and DPM Improvement: Accountable for improving assembly related coverage within the manufacturing flows to improve the Time 0 and Field DPM and reduce/prevent inline fallout within the assembly process. HBM Cube Yield Improvement: Improving HBM Cube yield through test optimization

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Description Micron's Singapore Back End Manufacturing is looking for a high energy and ambitious individual to join us as a Test Equipment Engineer in MSB Test Engineering department. You will be responsible in supporting the overall Test Operations including, but not limited to, develop frameworks monitoring and improvement initiatives on Engineering performance to plan, develop valuable engineering solutions, driving continuous improvement projects in tester utilization and support new tester setup and qualification. In addition, you will leverage data analytics, automation and AI-enabled tools to improve engineering efficiency, equipment reliability and decision making. You also need to coach and train other TMs to improve engineering capability and personal/professional development. Responsibilities and Tasks Equipment Availability and Overall Equipment Efficiency (OEE) Improvement • Proactively improve test equipment availability using equipment FMEA, Potential Problem Analysis, design improvement or other Continuous Improvement projects. • Stra

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role We're seeking a Software Engineer to join our First-Party Hardware team. In this role, you will design, build, integrate, and validate the software used to manufacture, qualify, and deliver our hardware from the factory. You will work across the stack to create the infrastructure that runs internally and externally to coordinate all aspects of the production process. You will create the critical tools and procedures to execute, capture, process, and present the data resulting from the end to end assembly and validation of our hardware across multiple vendors and sites. This role is hands-on and high-ownership. You will work closely across teams both internal and external to define the standards that will be used across our products to ensure the velocity and quality of our 1P hardware. You will own the implementation, deployment, and output of these systems as well their continued maintenance and SLAs. Location: San Francisco, CA (Hybrid: 3 days/week onsite). Relocation assistance available. In this role, you will: Design, develop, and maintain the software infrastructure for manufacturing process execution and data export. Own integration across internal customers and vendor systems and processes. Build and maintain the CI, release, and delivery pipeline of tooling to external partners. Build and maintain internal systems to ingest, process, deliver, and visualize critical data for internal teams and systems. Build system health monitoring, telemetry, remote d