Customer Solutions Strategy Lead Jobs

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in San Fransisco for our hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime va

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking an experienced NAND Storage Architect, Strategist, and Product Manager to drive, define and implement next-generation NAND technologies and methods for managing stored data in client SSDs. We bring together technical expertise, market insight, and cross-functional partnership to develop products that advance how the world uses information. Join us and influence the future of NAND storage! In this role, you will connect NAND architecture with business priorities, customer requirements, and market opportunities. You will work across Product Management, System Architecture, Engineering, Marketing, Operations, OEMs, and industry partners to develop differentiated storage solutions. Key Responsibilities Define NAND architecture, technology-node, and storage-solution strategies aligned with Micron’s business goals. Develop NAND storage requirements, including performance, reliability, power, packaging, cost, and system-level capabilities. Lead NAND roadmap planning from concept through product lifecycle achievements, using market trends, customer insights, and AI-workload requirements to guide decisions. Own NAND Storage Marketing Requirements Documents and support Technical Requirements Document development. Translate OEM, ecosystem, and business needs into clear product requirements and actionable technology plans. Evaluate NAND industry trends, competitor roadmaps, architectures, and emerging technologies to see opportunities for differentiation. En

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for bu

MongoDB and Customer Success Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocac

About the Role We are a small, fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to build the product, operating systems, and capabilities that will power OpenAI’s B2B marketplace. You will define the marketplace product strategy and translate it into a clear roadmap, scalable tooling, and an operating model through which customers can discover, evaluate, purchase, deploy, and manage trusted third-party solutions built on and with OpenAI’s models. You are a senior marketplace builder with strong product judgment, operational rigor, and a track record of developing B2B platforms at scale. You are comfortable moving between product strategy, marketplace operations, commercial models, data, and systems design. You can turn ambiguous customer and partner needs into clear priorities and build the infrastructure required to support a trusted, high-quality marketplace. Key Responsibilities: Define the vision, strategy, roadmap, and success metrics for OpenAI’s B2B marketplace. Translate customer, partner, and business needs into clear product requirements and priorities in close partnership with product and engineering. Design the end-to-end marketplace experience and operating architecture, including partner onboarding, catalog management, discovery, evaluation, procurement, private offers, billing, deployment, identity, governance, and lifecycle management. Build the internal and external tools required to operate the marketplace efficiently, including workflows for solution intake, review, approval, publishing, monitoring, reporting, and issue resolution. Establish the data foundation and measurement systems needed to understand marketplace adoption, conversion, solution quality, customer trust, and overall marketplace health. Design scalable commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations. Establish standards and operating processes for solu

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in São Paulo for our hybrid working model. As an ideal candidate, you will have Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources

At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate adoption and growth of the Databricks platform within Digital Native customers. You will serve as a trusted technical advisor, helping customers design, implement, scale, and optimize data and AI solutions that deliver measurable business value. This is a technical and customer-facing role focused on architecture, technical strategy, and customer outcomes. You will influence technical execution across complex use cases, guide architectural decisions, and align Databricks, customer, and partner teams from technical win through production and adoption. The Impact You Will Have Define and influence technical execution strategies across complex use cases and multiple workstreams within strategic accounts Serve as a trusted technical advisor to customer technical leads and architects, leading architecture discussions and guiding technical decisions Design secure, governed, and scalable Databricks architectures while balancing performance, cost, reliability, and long-term needs Build and demonstrate working solutions, prototypes, and reusable technical assets that accelerate customer outcomes Anticipate platform maturity and scaling needs and establish best practices for security, governance, and operational excellence Drive adoption and consumption by influencing architecture, unblocking delivery, and connecting technical execution to business outcomes Partner across Databricks, customer, and implementation teams to align resources, manage risks, and accelerate delivery Mentor peers and contribute reusable technical guidance, frameworks, and enablement across the organization What We Look For 5+ years in solutions architecture, solutions engineering, technical consulting, profess

About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for people who can use strategy to identify areas of opportunity, and collaborate to help carry projects from conception through execution. About the Role We are looking for someone who will help guide our strategy in Ads & Promos. You will be the strategic advisor to important partners across DoorDash to ensure we are making the most efficient investment and capital allocation decisions while improving the experience for all of our advertisers and marketplace participants. You will lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies. You’re excited about this opportunity because you will… Own the full P&L, with a deep understanding of the key drivers to strategically balance profitability and the customer experience Tackle complex operational challenges by partnering closely with cross-functional teams across Finance (Accounting, Analytics) and beyond (Operations, Sales, Product, Marketing, Legal) to drive data-informed decisions and high-impact investments Lead weekly financial reporting and forecasting, as well as quarterly planning, acting as the go-to expert on business performance Identify and evaluate key risks and opportunities, build business cases and investment proposals, and ensure effective execution of strategic initiatives We’re excited about you because… 12+ years of experience in Strategic Finance, Corporate Finance, Investment Banking, or Consulting, ideally within high-growth tech or large, established companies A proven ability to influence stakeholders and drive strong decision-making in a fast-paced, cross-functional environment Deep experience owning bu

FEQ128R40 At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate adoption and growth of the Databricks platform. You will serve as a trusted technical advisor, helping customers design, implement, scale, and optimize data and AI solutions that deliver measurable business value. This is a technical and customer-facing role focused on architecture, technical strategy, and customer outcomes. You will influence technical execution across complex use cases, guide architectural decisions, and align Databricks, customer, and partner teams from technical win through production and adoption. The Impact You Will Have Define and influence technical execution strategies across complex use cases and multiple workstreams within strategic accounts Serve as a trusted technical advisor to customer technical leads and architects, leading architecture discussions and guiding technical decisions Design secure, governed, and scalable Databricks architectures while balancing performance, cost, reliability, and long-term needs Build and demonstrate working solutions, prototypes, and reusable technical assets that accelerate customer outcomes Anticipate platform maturity and scaling needs and establish best practices for security, governance, and operational excellence Drive adoption and consumption by influencing architecture, unblocking delivery, and connecting technical execution to business outcomes Partner across Databricks, customer, and implementation teams to align resources, manage risks, and accelerate delivery Mentor peers and contribute reusable technical guidance, frameworks, and enablement across the organization What We Look For 5+ years in solutions architecture, solutions engineering, technical consulting, professional services, data e

CSQ427R310 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the wo

Position Overview Solution Engineers (SEs) at SingleStore are solving some of the most cutting-edge technical challenges in today’s data-driven world. When customers evaluate SingleStore, SEs are their trusted technical experts who evaluate, identify, and demonstrate how SingleStore can solve their mission-critical business needs. As key contributors to our sales organization, Solution Engineers add tremendous value to the customer journey and directly impact company growth and revenue. In this role, you will be responsible for identifying the technical requirements necessary to deliver business value for our Fortune 1,000 customers. Working in partnership with Enterprise Account Executives, you will help to acquire new customers and expand existing accounts. You will do this by leveraging your technical skill set and business acumen to understand complex solutions and create high-quality demos that resonate with our customers. Role and Responsibilities Partner with Prospects and Customers to understand their industries and strategies, and educate them on SingleStores strategy, technologies and vision. Partner with Account Executives to close new business (logos) and expand existing accounts Partner with internal teams (Product, Engineering, Support, Marketing etc.) to share feedback on customer needs and requests Design, develop, and deploy Proofs of Concept (POCs) with prospective customers Drive the technical evaluation stage of the sales cycle, acting as the technical lead/subject matter expert (query tuning, load testing, etc.) Work to develop Channels and Partners for co-selling in the region. Required Skills and Experience Fluency in English and regional languages Experience with Gen AI, ML and Advanced Analytics Experience successfully selling enterprise database technologies, distributed systems, and similar products Deep understanding of distributed databa

CSQ427R324 PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximize the value they get from our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritized customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multi

CSQ427R323 PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximize the value they get from our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritized customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multi

CSQ427R318 PLEASE NOTE : Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information. At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximize the value they get from our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritized customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multi