Customer Solutions Strategy Lead Jobs

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems. Our customers leverage the Databricks Data Intelligence Platform to power their mission critical Data and AI applications to improve how their organisations leverage data and insights to make better decisions, faster. Customers rely on Databricks for the full range of data workloads, including data engineering, ETL, near real-time streaming, machine learning, SQL analytics, and advanced analytics. The Solutions Architect (EDW Migrations) executes on Databricks’ strategic product lines to develop, establish and drive product adoption and product market fit to grow customer adoption across EMEA. By working with leadership, product and direct account teams, you will jointly engage customers, foster the necessary relationships and position in-depth approaches to migrating their EDW to the Databricks Intelligence Platform. You will develop the appropriate approach, the guardrails, and the steps needed for customers to successfully deliver on their business objectives. The Solutions Architect (EDW Migrations) is paired with Product Specialists for Data and Governance. Together, you will devise and implement a strategy across key accounts, develop presentations, demos and other assets, and with account teams deliver them such that the field and customers make informed decisions on adoption strategy and its implementation. The impact you will have Lead Regional Migration Strategy: Collaborate with EMEA GTM leadership and account teams to design and drive the technical GTM and adoption strategy for large-scale EDW migrations to the Databricks Intelligence Platform Develop Programmatic and Scalable Migration Processes: Architect and continuously refine programmatic assets and detailed technical guides that enable field teams and partners to execute migrations. Build and Integrate Assessment Tooling: Help maintain, enhance, and direct the development of automated assessmen

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems. Our customers leverage the Databricks Data Intelligence Platform to power their mission critical Data and AI applications to improve how their organisations leverage data and insights to make better decisions, faster. Customers rely on Databricks for the full range of data workloads, including data engineering, ETL, near real-time streaming, machine learning, SQL analytics, and advanced analytics. The Solutions Architect (EDW Migrations) executes on Databricks’ strategic product lines to develop, establish and drive product adoption and product market fit to grow customer adoption across EMEA. By working with leadership, product and direct account teams, you will jointly engage customers, foster the necessary relationships and position in-depth approaches to migrating their EDW to the Databricks Intelligence Platform. You will develop the appropriate approach, the guardrails, and the steps needed for customers to successfully deliver on their business objectives. The Solutions Architect (EDW Migrations) is paired with Product Specialists for Data and Governance. Together, you will devise and implement a strategy across key accounts, develop presentations, demos and other assets, and with account teams deliver them such that the field and customers make informed decisions on adoption strategy and its implementation. The impact you will have Lead Regional Migration Strategy: Collaborate with EMEA GTM leadership and account teams to design and drive the technical GTM and adoption strategy for large-scale EDW migrations to the Databricks Intelligence Platform Develop Programmatic and Scalable Migration Processes: Architect and continuously refine programmatic assets and detailed technical guides that enable field teams and partners to execute migrations. Build and Integrate Assessment Tooling: Help maintain, enhance, and direct the development of automated assessmen

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems. Our customers leverage the Databricks Data Intelligence Platform to power their mission critical Data and AI applications to improve how their organisations leverage data and insights to make better decisions, faster. Customers rely on Databricks for the full range of data workloads, including data engineering, ETL, near real-time streaming, machine learning, SQL analytics, and advanced analytics. The Solutions Architect (EDW Migrations) executes on Databricks’ strategic product lines to develop, establish and drive product adoption and product market fit to grow customer adoption across EMEA. By working with leadership, product and direct account teams, you will jointly engage customers, foster the necessary relationships and position in-depth approaches to migrating their EDW to the Databricks Intelligence Platform. You will develop the appropriate approach, the guardrails, and the steps needed for customers to successfully deliver on their business objectives. The Solutions Architect (EDW Migrations) is paired with Product Specialists for Data and Governance. Together, you will devise and implement a strategy across key accounts, develop presentations, demos and other assets, and with account teams deliver them such that the field and customers make informed decisions on adoption strategy and its implementation. The impact you will have Lead Regional Migration Strategy: Collaborate with EMEA GTM leadership and account teams to design and drive the technical GTM and adoption strategy for large-scale EDW migrations to the Databricks Intelligence Platform Develop Programmatic and Scalable Migration Processes: Architect and continuously refine programmatic assets and detailed technical guides that enable field teams and partners to execute migrations. Build and Integrate Assessment Tooling: Help maintain, enhance, and direct the development of automated assessmen

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems. Our customers leverage the Databricks Data Intelligence Platform to power their mission critical Data and AI applications to improve how their organisations leverage data and insights to make better decisions, faster. Customers rely on Databricks for the full range of data workloads, including data engineering, ETL, near real-time streaming, machine learning, SQL analytics, and advanced analytics. The Solutions Architect (EDW Migrations) executes on Databricks’ strategic product lines to develop, establish and drive product adoption and product market fit to grow customer adoption across EMEA. By working with leadership, product and direct account teams, you will jointly engage customers, foster the necessary relationships and position in-depth approaches to migrating their EDW to the Databricks Intelligence Platform. You will develop the appropriate approach, the guardrails, and the steps needed for customers to successfully deliver on their business objectives. The Solutions Architect (EDW Migrations) is paired with Product Specialists for Data and Governance. Together, you will devise and implement a strategy across key accounts, develop presentations, demos and other assets, and with account teams deliver them such that the field and customers make informed decisions on adoption strategy and its implementation. The impact you will have Lead Regional Migration Strategy: Collaborate with EMEA GTM leadership and account teams to design and drive the technical GTM and adoption strategy for large-scale EDW migrations to the Databricks Intelligence Platform Develop Programmatic and Scalable Migration Processes: Architect and continuously refine programmatic assets and detailed technical guides that enable field teams and partners to execute migrations. Build and Integrate Assessment Tooling: Help maintain, enhance, and direct the development of automated assessmen

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems. Our customers leverage the Databricks Data Intelligence Platform to power their mission critical Data and AI applications to improve how their organisations leverage data and insights to make better decisions, faster. Customers rely on Databricks for the full range of data workloads, including data engineering, ETL, near real-time streaming, machine learning, SQL analytics, and advanced analytics. The Solutions Architect (EDW Migrations) executes on Databricks’ strategic product lines to develop, establish and drive product adoption and product market fit to grow customer adoption across EMEA. By working with leadership, product and direct account teams, you will jointly engage customers, foster the necessary relationships and position in-depth approaches to migrating their EDW to the Databricks Intelligence Platform. You will develop the appropriate approach, the guardrails, and the steps needed for customers to successfully deliver on their business objectives. The Solutions Architect (EDW Migrations) is paired with Product Specialists for Data and Governance. Together, you will devise and implement a strategy across key accounts, develop presentations, demos and other assets, and with account teams deliver them such that the field and customers make informed decisions on adoption strategy and its implementation. The impact you will have Lead Regional Migration Strategy: Collaborate with EMEA GTM leadership and account teams to design and drive the technical GTM and adoption strategy for large-scale EDW migrations to the Databricks Intelligence Platform Develop Programmatic and Scalable Migration Processes: Architect and continuously refine programmatic assets and detailed technical guides that enable field teams and partners to execute migrations. Build and Integrate Assessment Tooling: Help maintain, enhance, and direct the development of automated assessmen

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in San Diego or Los Angeles for our hybrid working model. As an ideal candidate, you will have Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosy

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Minneapolis for our hybrid working model. As an ideal candidate, you will have Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resource

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Denver for our hybrid working model. As an ideal candidate, you will have Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to

CSQ427R106 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability for our most complex customers who need guidance to accelerate usage of Databricks workloads they have already selected, helping them maximize the value they get from our platform and their return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with the expectation that you will become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate effectively with an organization at all levels. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritized customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live, and healthy consumption o

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. This role will be based remotely in Sweden. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Marketing Strategy & Planning Manager . About the job We're hiring a Marketing Strategy & Analytics Manager to join our global marketing analytics team, sitting alongside our Media Mix Modeling (MMM) data scientists and our regional analytics business partners (EMEA and APJ). This is a hybrid role: part senior business partner, part data scientist. You'll act as a trusted analytics advisor to marketing leadership — owning end-to-end analyses of funnel performance, campaign effectiveness, and marketing ROI — while also being fluent enough in MMM methodology to apply, extend, and translate our MMM outputs into decisions our regional and global marketing leaders can act on. This role is ideal for someone who has grown from a strong analytics/BI background into applied data science, has direct exposure to MMM (Robyn, Meridian, or similar), and wants a role that blends storytelling and stakeholder influence with

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success. Track and report progress ag

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform with Startup and Emerging Enterprise customers. You will also help ensure customer success by helping our most complex customers maximize the value they get out of our platform and their return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases by leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. It is technical in the sense that you will serve as the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels within an organization. You will report directly to a DSA Manager within the Field Engineering organization. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritized customers Lead the post-technical-win account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader for specific use cases and customers across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, go-live, and healthy consumption of the workloads the customer has chosen to run on Databricks Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for bu

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in New York for our hybrid working model. The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress ag