Customer Success Operations Specialist in Munich

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems. Responsibilities: Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success Support customers building with both the Claude API and Claude for Work Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives Guide tech

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly accomplished Enterprise Account Executive to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees) while also acquiring new customer logos. This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. You will have a history of exceeding quota attainment and winning new customer accounts. This is a highly impactful role for a motivated and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. You will work on a hybrid basis from Munich, Germany and will be reporting to the Regional Director, DACH Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Qualify inbound leads and run new bu

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume, and selling alongside partners is working. What matters next is delivery: whether the partner completes the work, whether the customer's Claude usage grows and holds, and whether the outcome is good enough that the customer asks for that partner again. The Partner Success Lead owns that outcome. You will hold a book of in-flight customer engagements across a set of managed partners in EMEA. From the day our Partner Delivery program matches a customer engagement to a partner in your book, you own it to a completed outcome: the work finishes on scope, the customer's Claude usage grows, and a stalled engagement gets diagnosed and unblocked before the customer disengages. You wake up every day on one question: what is each partner in my book doing, and is the work getting done. Key responsibilities Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend. Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list. Unblocking. Partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution. Own delivery quality and consumption across your book. Track engagements completed on time, time from match

JOIN OUR TEAM As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich . WHAT YOU'LL DO Manage and respond thoughtfully to customer product reviews via our product review tool Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable Collaborate closely with Product and Quality teams to translate customer insights into concrete improvement initiatives Frame feedback into actionable insights explaining why it matters, what should change, and how success is measured Monitor key VOC metrics and share actionable feedback summaries with cross-functional stakeholders YOU COME WITH First working experience in customer experience, VOC, data/product analysis, or customer support Strong analytical skills with an ability to draw clear conclusions from reviews, customer care tickets, and sales data Customer-first mindset with high empathy, curiosity, and strong written communication skills Solution-oriented approach focused on understanding root causes and measuring the impact of changes Confident communication and stakeholder collaboration skills across cross-functional teams Fluency in English; kn

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in Munich. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or com

About the Team The Applied AI Engineering team is responsible for helping customers turn frontier AI capabilities into real products, workflows, and business impact. We act as trusted technical partners across solution design, architecture, implementation, evaluation, and adoption, working alongside customers to build and scale effective AI applications with OpenAI’s technologies. The Codex Applied AI Engineering team focuses on helping organizations transform how software is built with AI. We partner directly with engineering teams and technical leaders to integrate Codex into their software development lifecycle — from identifying high-impact use cases and designing AI-enabled workflows to implementation, evaluation, and scaled adoption. Our work helps ensure AI-powered software development is effective, reliable, secure, and deeply integrated into how engineering organizations operate. About the Role We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex) , leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights. Success in this role will be measured by meaningful and sustained Codex adoption, successful customer outcomes, and the creation of repeat

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0-500 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory. You will work on a hybrid basis from Munich, Germany and will be reporting to a Regional Director, DACH Sales. You Will: Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business. Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework. Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0-500 employees). Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency. Develop and maintain strong relationships with local channel partners to identify and pursue new oppo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Enterprise Account Manager As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Mana

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Account Executive, you’ll help us grow with some of the largest manufacturers in Southern Germany. You’ll own a focused portfolio of enterprise accounts across Bavaria and Baden-Württemberg, a mix of established Everpure customers and new logos, and lead the full sales cycle from first conversation to close. Manufacturers are investing in smart factories, AI, connecting factory systems with IT, supply chain resilience and protection against ransomware. You’ll get to know those challenges inside each customer’s business and show how Everpure’s data platform helps solve them. You’ll work closely with partners and internal teams, build early success by growing existing customers, then expand into whitespace. WHAT YOU’LL DO Own a focused portfolio of enterprise manufacturing accounts and run each one like a business, with clear multi-year account plans. Grow existing Everpure customers by uncovering new projects, teams and use cases, and win new logos in whitespace accounts. Lead the full sales cycle and direct pursuit teams of sales engineers, partner managers and specialists. Build trusted relationships up to the C-suite, framing conversations around business outcomes, ROI and risk rather than products. Become an expert in manufacturing: learn how your customers make money, what their leadership worries about, and speak their language. Work with channel partners and system integrators to widen your reach

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Account Executive, you’ll help us grow with some of the largest manufacturers in Southern Germany. You’ll own a focused portfolio of enterprise accounts across Bavaria and Baden-Württemberg, a mix of established Everpure customers and new logos, and lead the full sales cycle from first conversation to close. Manufacturers are investing in smart factories, AI, connecting factory systems with IT, supply chain resilience and protection against ransomware. You’ll get to know those challenges inside each customer’s business and show how Everpure’s data platform helps solve them. You’ll work closely with partners and internal teams, build early success by growing existing customers, then expand into whitespace. WHAT YOU’LL DO Own a focused portfolio of enterprise manufacturing accounts and run each one like a business, with clear multi-year account plans. Grow existing Everpure customers by uncovering new projects, teams and use cases, and win new logos in whitespace accounts. Lead the full sales cycle and direct pursuit teams of sales engineers, partner managers and specialists. Build trusted relationships up to the C-suite, framing conversations around business outcomes, ROI and risk rather than products. Become an expert in manufacturing: learn how your customers make money, what their leadership worries about, and speak their language. Work with channel partners and system integrators to widen your reach

JOIN OUR TEAM As a Customer Care Back Office Advisor , you are part of the team that supports the everyday customer experience at Westwing. You will work behind the scenes to support customer inquiries, resolve issues, and make sure every customer receives efficient, helpful, and solution-oriented support throughout their journey. Your day-to-day work covers a wide range of customer care topics across the different markets in which Westwing operates, from product and payment-related questions to delivery topics, returns, and collections. You will work closely with our Front Office team and external partners to coordinate solutions, ensure customer concerns are addressed effectively, and help deliver the best possible outcome in a timely manner. Bringing reliability, empathy and a strong solution-oriented mindset to every interaction, you will play a key role in strengthening customer loyalty and reflecting our brand values at every customer touchpoint. This position is unlimited and based in Munich. WHAT YOU'LL DO Support the management and resolution of customer issues by coordinating with external partners, including suppliers, carriers, and warehouses Assist the Front Office team with customer claims and escalations, ensuring timely and effective resolutions Monitor and document issues and process gaps throughout the customer journey, from purchase to delivery Collaborate closely with Logistics Operations, Finance, Quality, Supply Chain, and other internal stakeholders to resolve cases and improve processes Identify recurring customer needs and contribute to continuous service and process improvements Ensure a high standard of quality, accuracy, and professionalism across all customer-related communications and case management activities YOU COME WITH Experience in Customer Service, Customer Support, or a similar customer-facing role Strong organisational skills with the ability to prioritise effectively in a fast-paced environment Ability to collaborate confiden

JOIN OUR TEAM As a Customer Care Front Office Specialist , you are part of the team that creates the everyday customer experience at Westwing. You will support our customers throughout their journey, resolving issues and ensuring every interaction feels personal, helpful, and effortless. Your day-to-day work covers the full range of customer care, from product and order enquiries to delivery topics, returns, and complex escalations. Working closely with internal teams, you will deliver premium service with empathy and reliability to elevate the brand experience for design lovers. This position is permanent and based in Munich . WHAT YOU'LL DO Deliver exceptional, daily customer support across all touchpoints of the customer journey Resolve customer enquiries regarding orders, products, deliveries, returns, and complaints efficiently Provide personalised, high-touch support for high-value customers to foster brand loyalty Take ownership of complex cases and escalations to ensure swift and satisfactory resolutions Collaborate closely with logistics, operations, and internal stakeholders to solve operational issues Identify recurring customer pain points and leverage AI and automation tools to optimise support workflows and service quality YOU COME WITH Practical experience in customer care, customer service, hospitality, or a similar customer-facing role Strong customer-centricity, genuine empathy, and a high-performance mindset Passion for or strong interest in the interior, furniture, and e-commerce industry Solution-oriented, hands-on approach with the ability to navigate fast-paced environments reliably Openness to working with modern customer service software, AI tools, and automated workflows Confident and professional communication skills in English and German, even in challenging situations WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. The Architecture team at Tenstorrent is designing the central compute chiplet that powers our next generation automotive SoC. This role is about turning real world automotive and safety requirements into architecture that performs, scales, and ships fast and reliably. If you think silicon design should start with clarity and end with confidence, this is where your experience makes the biggest impact. This role is remote, based in Munich, Germany. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Approach design with a systems mindset, always thinking in trade offs, not just specs and block diagrams. Bring deep knowledge of SoC architecture, from interconnects and I/O to memory and CPUs. Confident working within performance, power, and reliability constraints. Familiar with, or eager to dive into, functional safety, ISO 26262, and automotive grade design challenges. What We Need Someone to architect and specify one or more chiplets in the robotics and automotive family. 5+ years of experience translating high level requirements into detailed architectural direction. Ability to identify impactful features that boost PPA, safety, and reliab

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. Tenstorrent is seeking a high impact Emulation Engineer to help bring our SiP based AI or ML engines to life through scalable, high performance emulation platforms. This role is ideal for someone who thrives on technical ownership, solves system level problems, and wants to influence silicon debug, DV, and performance from the ground up. You will build the infrastructure that allows our chiplet based systems to be explored, tested, and validated across hardware, software, and architectural layers. This role is remote, based in Munich, Germany. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Bring 10+ years of SoC or ASIC experience, including a deep understanding of logic design, verification, and emulation platforms. Fluent in Verilog or SystemVerilog, C or C++, and SystemC, with hands-on experience using commercial emulators such as ZeBu, Palladium, or Veloce. Confident in architecting DV and emulation environments, from transactors to monitors to debug hooks, and automate everything you can. Collaborative and self driven, with a passion for mentoring junior engineers and working cross functionally with architecture, software, and DV teams.

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. As part of Tenstorrent’s Automotive Robotics team, you will help design and deliver the core hardware modules inside our next generation chiplet based SoCs for automotive products. You will be the bridge between silicon design, DFT, OSAT partners, and customers to ensure our multi die SiP platforms meet aggressive performance, quality, and safety targets. This role is remote, based in Munich, Germany. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are Experienced with industry standard ATPG and DFx insertion CAD tools. Fluent in RTL coding for DFx logic including lock-up latches, clock gates, and scan anchors. Able to translate system and safety requirements into concrete constraints on package architecture, DFT insertion, and support test engineering with planning, patterns, and debug. Comfortable working in a cross functional role that extends beyond DFT, including low power designs with multiple clock domains. Knowledge of fault models including Stuck-at, Transition, Gate-Exhaustive, Path Delay, IDDQ, and Cell Aware. Exposure to post-silicon testing and tester pattern debug are major assets. Experience with Fault Campaigns a plus. What