Customer Success Solutions Engineer Jobs

FEQ427R546 You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio and your team's work directly determine how quickly Data and AI transform how they do business. As a DSA Manager, you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time. The DSAs you lead are senior technical talent, drawn from principal-level solution architecture, top-tier consulting, or senior engineering backgrounds. Hiring, coaching, and growing this team is the heart of the job. The impact you will have: Hire, coach, and develop a high-performing DSA team. Own career growth, calibrated performance management, and individual development plans. Own capacity planning and investment forecasting across the FINS portfolio. Defend investment decisions with data, alongside sales and field leadership. Partner with Sales, Pre-Sales, Professional Services, and Systems Integrator partners to accelerate use case delivery and reduce customer risk. Drive measurable customer outcomes: use-case throughput, time-to-production, consumption growth, and renewal rates. Forecast each across your portfolio. Bring a programmatic approach to running the business. Build the systems, operating cadences, and playbooks that scale the DSA practice. Shape and promote the value proposition of the DSA role with our internal partners and our customers. What we look for: 5+ years of experience managing a customer-facing technic

We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development. Responsibilities Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in. Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized. Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions. Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations. Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster. Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date. Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements. Participate in an on-call rotation—including some holidays or weekends—to guarantee timely global coverage. Requirements Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments. Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. co

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role As a Developer Support Engineer, you will serve as a key technical contact for customers using our Customer Identity SaaS platform. You will be responsible for end-to-end ownership of complex support cases, performing root-cause analysis, and delivering timely solutions to maintain high customer satisfaction. In this mid-level role, you will operate with minimal supervision, driving cross-functional collaboration and contributing actively to our internal technical knowledge base. Key Responsibilities Customer Success & Support: Support and maintain enterprise clients on our Customer Identity SaaS solution, resolving complex technical and non-technical issues with urgency and precision. End-to-End Issue Ownership: Take full ownership of incoming support tickets from intake to resolution—performing initial troubleshooting, identifying root causes, and implementing effective solutions. SLA & Escalation Management: Manage support ticket operational workflows to consistently meet or exceed response quality, time-to-resolution, and customer experience SLAs. Cross-Functional Collaboration: Partner effectively with Engineering, Product, and Customer Success teams to resolve high-priority escalations and improve overall product usability. Business & Technical Analysis: Apply software lifecycle knowledge and analytical techniques to troubleshoot integration issues, identify recurring trends, and champion best practices. Knowledge Sharing &a

FEQ427R476 Location: Remote, Germany At Databricks, we build the platform that makes data and AI usable across an entire organization, not just in a specialist team. Our customers come to us with problems that have no template, and the Solutions Architects are the people who work those problems out with them. As a Lead Solutions Architect, you own our most complex enterprise relationships in the region, technically and commercially, and you act as a recognized voice in the wider data community. You will be measured by the impact you have on those accounts and on the Solutions Architects around you. The impact you will have Lead and manage complex enterprise accounts with custom requirements, from the first technical conversation through to production. Deliver compelling demos and pitches to budget holders and C-level stakeholders. Turn customer conversations into working prototypes fast, using AI-assisted development to build demos in hours rather than weeks. Mentor and develop Solutions Architects and Senior SAs together with Field Engineering leadership. Build Databricks' technical presence in the DACH market through customer-facing collateral, workshops, meetups, and conference talks. Develop and roll out best practices and repeatable processes across the region. Establish close working relationships with internal SMEs, product teams, and leadership. What we look for Fluent German and business-level English. Both are used daily with customers and internally. Substantial experience in technical pre-sales, including complex customer interactions across the full sales lifecycle. Ability to drive technical and business conversations with C-level executives, orchestrate cross-functional teams, and influence outcomes toward long-term customer success. Strong track record in the data landscape, with deep expertise in at least one of data engineering or data science. Hands-on coding ability in Python and SQL. Daily, fluent use of AI tools in your own work. Coding assista

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. You’ll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth. This is a full-time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture. 🦸🏻‍♀️ What you'll do Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagem

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role At WRITER, we're not just building the future of enterprise AI; we're actively orchestrating it. The director, solutions architecture plays a pivotal role in this journey, leading a team of exceptional solutions architects who empower our enterprise customers to unlock the full potential of our cutting-edge generative AI platform. You’ll be at the forefront of driving AI transformation, moving beyond theoretical discussions to hands-on deployment and measurable impact. This is your chance to lead, mentor, and inspire a team dedicated to solving complex business challenges with innovative AI solutions, directly influencing customer success and WRITER's rapid growth. This is a full-time, hybrid role based out of our San Francisco hub. You will report directly to the VP of solutions architecture. 🦸🏻‍♀️ What you'll do Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagem

FEQ425R219 The Sr. Manager, Field Engineering (Specialist) will lead a team of Partner Solution Architects. As you help mature our consulting & SI partner development function, you will provide technical guidance for practices at our consulting partners that span pre-sales teams and their data analytics delivery organizations. Your experience and influence, will help accelerate Customer Success and Databricks DBU consumption through a global partner ecosystem. You will guide and enhance your team's effectiveness; be an expert at communicating complex, outcome-based results that drive consumptions and help our joint customers achieve their desired outcome. The impact you will have: You will grow a team of Partner Solutions Architects for a company in high-growth mode. Crush your OKRs! - by making sure our partners know how to build a comprehensive technical point of view to establish the lakehouse architecture across a wide array of their customers, identify valuable business-impacting offers and guide the adoption of the Databricks platform into partner solutions. This will establish partners as trusted advisors by having strong capability and Databricks practices. Lead a team to make partners grow their practice by driving priorities alongside partner sales and partner alliances along with the other databricks technical functions (Specialist, Professional Services, and Product) Establish relationships across the business to make your partners and our customers successful. Build a collaborative culture within a hyper-growth team to embody and ensure Databricks' company values Drive Customer Success and DBU consumption through consulting partners Display a deep understanding of a consulting services business needs, revenue potential, escalation management and project-portfolio management as it relates to enterprise data transformation initiatives What we look for: Experience hiring and managing field or technical teams from scratch at hyper-growth spe

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with cle

CSQ427R268 You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' largest Financial Services customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio anchor a strategic vertical for Databricks, and your team's work directly determines how quickly Data and AI transforms how they do business. As a DSA Manager you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time. The DSAs you lead are senior technical talent, drawn from principal-level solution architecture, top-tier consulting, or senior engineering backgrounds. Hiring, coaching, and growing this team is the heart of the job. The impact you will have: Hire, coach, and develop a high-performing DSA team. Own career growth, calibrated performance management, and individual development plans. Own capacity planning and investment forecasting across the FINS portfolio. Defend investment decisions with data, alongside sales and field leadership. Partner with Sales, Pre-Sales, Professional Services, and Systems Integrator partners to accelerate use case delivery and reduce customer risk. Drive measurable customer outcomes: use-case throughput, time-to-production, consumption growth, and renewal rates. Forecast each across your portfolio. Bring a programmatic approach to running the business. Build the systems, operating cadences, and playbooks that scale the DSA practice. Shape and promote the value proposition of the DSA role with our internal partners and our customers. Wha

Who We Are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About The Team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. What You’ll Do As a member of the team, you will build trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth. Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments. Work to deeply understand the customer’s business objectives, and then design and apply Stripe solutions to their challenges. Develop and

Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with founders, C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers Product, and Engineering teams to develop and execute on the account strategy for Stripe in market. What you’ll do Your mission is to uncover the deepest levels of customer pain and desired outcomes, going beyond surface-level requirements. By truly understanding their strategic business objectives, you will architect and tailor Stripe's solutions as the definitive answer to their most pressing challenges. You will be instrumental in mapping the customer's transformation journey, crafting future-state roadmaps and solution architectures that inherently factor in complex third-party integrations. Responsibilities Execute meticulous technical discovery, conducting in-depth business analysis and background research on customer operations, industry dynamics, and competitive landscapes to build a foundational understanding that informs every proposed solution. This goes beyond fact-finding; it's about understanding their "why." Lead strategic engagements, guiding APAC and Greater China users thr