Customer Success Solutions Engineer Jobs

About the Team The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption. Applied AI Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They combine deep technical judgment with strong customer instincts, translating frontier AI capabilities into secure, reliable systems and durable business outcomes. About the Role We are seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting our enterprise customers. You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful implementations across workflows, teams, and business units. This role requires technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and collaborating with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal. You will also help define how we serve enterprise customers at scale by developing effective coverage models, reusable implementation patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product feedback. In This Role, You Will Build, manage, and develop a high-performing team of Applied AI Engineers supporting large and complex enterprise customers. Own the quality and impact of the team’s work across solution design, implementation, production readiness, adop

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Reliability Engineer ll (DBA) to join our team! About the Role We are seeking a Site Reliability Engineer (SRE) with a DBA (Database Administration) focus to help ensure the stability, scalability, and reliability of our production database systems - primarily Vitess (distributed MySQL) and Cassandra - alongside the rest of our services and infrastructure. This role operates within procedures and runbooks established by our senior DBA SREs, and focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort Key Responsibilities Database Administration Operating and maintaining high-availability database systems — primarily Vitess (distributed MySQL) and Cassandra — against established architecture and runbooks. Op

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Support Engineer for Portworx® by Everpure ™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments . You will act as a trusted cloud-native technical advisor throughout the entire lifecycle—from initial proof-of-concept installations to critical production deployments . In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations . WHAT YOU'LL DO Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability . Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime . Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience . Champion Pre-Sales

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. What You'll Do: You will work on our storage platform which supports the B2 Object Storage and Computer Backup products, responsible for reliably storing the customer data. You will develop host-managed SMR support for the storage platform, optimizing for throughput and costs. Responsibilities: Lead technical design discussions and produce clear design documents Drive the implementation on large features Shape coding methodologies and best practices The Right Fit: 10+ years of OOP (Java, Rust, C++, C#, etc) in an enterprise environment, with a heavy focus on backend development Experience building host-managed SMR support for storage systems Experience benchmarking IO performance and resolving bottlenecks Experience building large scale software systems running on thousands of servers Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code) Comfortable with all aspects of the software development lifecycle, including design, implementation, testing, and rollout Exhibits curiosity and seeks to understand before offering solutions Communicates proactively in a remote environment by keeping t

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. About the Role We are seeking a Site Reliability Engineer II (SRE II) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort. Key Responsibilities Service Reliability & Operations Support the availability and durability of critical services across production environments. Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk. Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements. Follow established ITIL/OSS processes (incident, change, problem, and capacity management). Automation & Tooling Develop automation for common operational tasks, reducing manual intervention and toil. Contribute to monitoring,

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking an AI Workflow Engineer ! About the Role: Backblaze is running a company-wide AI transformation program, and this role is where strategy becomes something you can actually use. As AI Workflow Engineer, you will be the hands-on builder inside the AI Program Office - embedded alongside the Director, AI Enablement, and deployed into non-GTM, non-Engineering business teams to prototype, build, and ship AI-powered workflow solutions that make a measurable difference in how work gets done. This is not a research role or a strategy role. You will spend your time building: prompt architectures, automation flows, lightweight agents, API integrations, and demos that help a business team see - concretely - what AI can do for them. You will move across functions, which means you need to understand how businesses actually operate. The ideal background is someone who started in a business-facing role - finance, operations, marketing, customer success, HR - and developed serious hands-on AI and automation skills on top of that foundation. You will work closely with

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

Overview: Qsight is a high-growth division of Guidepoint focused on building data intelligence solutions for the healthcare sector. Qsight leverages proprietary datasets and rigorous analysis of alternative data sources to generate actionable insights for top-tier institutional investors, medical device manufacturers, and pharmaceutical companies. The Qsight team develops market intelligence products designed to be highly relevant, accurate, and scalable – delivering superior insights to a diverse, global client base. We are seeking an experienced, motivated Tehnical Operations Engineer to join our growing team. This is a multiple-hats role focused on SaaS/platform operations and tier-2 support for client-facing systems. You will own the administration and reliability of key tools, troubleshoot and resolve escalations with clear documentation, and build lightweight automation and reporting to reduce manual work as we scale. You will partner closely with Customer Success, Product, and Engineering to proactively monitor, support, and improve critical systems. Through practical, creative problem-solving, you will strengthen reliability, accelerate time to resolution, and increase operational visibility. Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions. This role is a launchpad toward an SRE/Platform Engineering track as you grow into deeper automation, reliability engineering, and systems design work. This is a hybrid position based out of our Toronto office. What You’ll Do: Platform Support Own routine ops and configuration changes for critical SaaS platforms – Including Tableau, Freshdesk, Datadog, and our own client facing and internal portals Configure and maintain Freshdesk portals, routing, SLAs, permissions, integrations, etc. based on business requirements. Automate manual operations with Python, PowerAutomate, and shell scri

The team + the role Pendo's Applied AI team turns AI infrastructure into real business outcomes across Sales, Marketing, and Customer Engineering. AI here isn't a feature we bolt on — it's how we scale GTM capability across the company. We build AI that makes GTM teams measurably faster and more effective, and we measure success by whether those teams are actually using what we ship and getting real value from it. As an Applied AI Engineer, you'll own the full lifecycle of AI-powered solutions — from problem definition and prompt design through to production deployment and ongoing iteration. You'll work directly with GTM stakeholders to identify high-value problems, set realistic expectations about what AI can and can't do, and ship solutions that stick. The best person for this role has a strong engineering instinct, deep curiosity about how businesses operate, and the judgment to know when AI is the right tool — and when it isn't. This role is based in Raleigh, NC and follows Pendo's hybrid model: in-office 3 days per week. What this looks like day-to-day Own AI solutions end-to-end: problem definition, prompt design, production deployment, monitoring, and iteration — you ship, you watch, you improve. Build and manage GTM workflow automations that reduce manual work across Sales, Marketing, and Customer Engineering systems, including Slackbots and other integrations. Partner directly with GTM stakeholders to surface high-value problems, validate solutions, drive adoption, and set honest expectations about AI capabilities and limitations. Develop and maintain prompt management practices that make AI outputs reliable, auditable, and improvable over time — treat prompts as production code, not experiments. Work with the Data Platform and Systems teams to identify foundational tooling gaps and contribute clear, actionable requirements based on what you encounter in production. Share reusable AI workflow patterns and tool findings with the broader team — your impact sh

Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We’re looking for a Senior Software Engineer to join in building the Scheduling product as part of Toast’s Team Management Suite for restaurant employers. You’ll play a key roll* in the design, development, and delivery of scalable software solutions that enable restaurant owners to build an optimal labor plan that balances interests in profitability, employee’s desire for predictability and flexibility, and guest satisfaction. About this roll*: As a Software Engineer on our team, you will: Build, run, and improve core backend systems alongside a collaborative, supportive team. Take end-to-end ownership of systems, contributing to a strong engineering culture focused on quality, reliability, and long-term maintainability Lead work across the full development lifecycle—design, estimation, implementation, testing, debugging, and deployment—while learning and applying best practices for building and operating reliable systems at scale. Ship code that directly impacts Toast’s growth and the day-to-day operations of restaurant teams Partner with product and design to influence what we build and how we build it Contribute to and elevate team standards through thoughtful code reviews and technical discussions Mentor and provide technical guidance to other team members Do you have the right ingredients*? 5+ years of back-end experience with one or more object-oriented programming languages (such as Java, Kotlin, or similar). Experience owning and operating production

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Software Engineer to join our team! What You'll Do: You will work on our storage platform which supports the B2 Object Storage and Computer Backup products, responsible for reliably storing the customer data. You will help improve durability, increase throughput, and drive architectural changes to support the long term requirements of our service. The Right Fit: 7+ years of OOP (Java, Rust, C++, C#, etc) in an enterprise environment (personal project work not included) Experience building large scale software systems running on thousands of servers Comfortable with all aspects of the software development lifecycle, including design, implementation, testing, and rollout Exhibits curiosity and seeks to understand before offering solutions Applies analytical thinking to ambiguous problems Bonus points for: Proficiency in Java or Rust Experience building and interpreting models, dashboards, or reports Familiarity with hard drive performance Understanding of Linux internals and file systems At this point, we hope you're feeling

CSQ427R262 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (Sr. DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a Field Engineering Manager. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the cu

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Senior Solutions Architect at is a critical role that bridges the gap between our product team and client-facing teams. You will partner closely with our Go-to-market teams (Sales, Customer Success, etc.) to shape how customers adopt Harvey across use cases, practice groups, and geographies. This role is accountable for translating complex requirements into secure, scalable architectures that deliver clear business outcomes. You will work directly with technical and non-technical stakeholders—from engineering and IT to legal operations, security, and executive sponsors—to align on the right approach. What You'll Do Lead technical discovery, demos, and deep-dive sessions with prospects, engaging stakeholders across engineering, IT, security, business teams, and exec

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. The Role Everpure Data Intelligence (formerly 1touch.io) enables enterprises to discover, classify, and contextualize data across cloud, on-premises, and edge environments, improving AI accuracy, building trust in AI outcomes, reducing risk, and delivering measurable business impact. The Consulting Systems Engineer on our data management team provides strategic and tactical pre-sales leadership to support the sales organization. This role is responsible for delivering technical expertise throughout the customer journey, including technical discovery, demonstrations, proof-of-concept execution, solution design, partner enablement, and technical validation. The ideal candidate combines deep data management expertise with strong business acumen and executive presence. They are comfortable navigating complex enterprise sales cycles, engaging technical and business stakeholders, and translating customer challenges into innovative solutions. This role partners cross-functionally with Product Management, R&D, Marketing, Customer Success, Leadership, Account Executives, Account Managers, specialists, and channel partners to ensure alignment between market needs, customer outcomes, and product direction. What You'll Be Doing Serve as a technical advisor and trusted partner to enterprise customers, prospects, and channel partners throughout the sales process. Lead technical discovery sessions to understand customer environments,

Company Description: Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. What You'll Do: You will work on our storage platform which supports the B2 Object Storage and Computer Backup products, responsible for reliably storing the customer data. You will help improve durability, increase throughput, and drive architectural changes to support the long term requirements of our service. Responsibilities: Lead technical design discussions and produce clear design documents Drive the implementation on large features Shape coding methodologies and best practices The Right Fit: 7+ years of OOP (Java, Rust, C++, C#, etc) in an enterprise environment, with a heavy focus on backend development Experience building large scale software systems running on thousands of servers Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code) Comfortable with all aspects of the software development lifecycle, including design, implementation, testing, and rollout Exhibits curiosity and seeks to understand before offering solutions Communicates proactively in a remote environment by keeping the team informed, surfacing blockers early, and moving work forward Applies analytic