Director Of Customer Success Jobs

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you wil

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Sr. Security Engineer I is a critical technical role focused on deal acceleration, platform security evangelism, and the development of security features and capabilities that enhance our customer security and governance capabilities. You will support security and compliance during sales motions and bridge communication between complex customer security requirements and technical product engineering. You will work directly with customer security leaders (security engineers through CISOs) to communicate and clarify product security posture and controls results (such as pen test results), and will work with Smartsheet engineering to build security features that meet real-world customer requirements. You will display product understanding through highly customized presentation demonstrations to customers and at conferences and events. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Serve as a trusted advisor to enterprise customers, CISOs, CIOs, and guiding them on Smartsheet security, compliance, and risk management. Evaluate customer infrastructure diagrams and data flows, and how Smartsheet can help with automation without compromising security. Present scanning results (NIST 800-53 gaps, vulnerability scans, DAST/pen test, IaC scans) to customers including walking through remediations. Help customers interpret scan results and develop deviation rationales fo

Germany already works. Now we want you to 10x it. We have around 35,000 active customers in Germany, up almost 50% on last year. We have proven unit economics and healthy payback on the customers we acquire. This isn’t a market waiting for its first signs of traction. It’s a strong business and one of our largest bets. Now we’re looking for the person who can take it somewhere exceptional. As Commercial Director, Germany, you’ll own growth and commercial performance in the market. You’ll decide where the next euro goes, what deserves to scale and what needs to stop. You’ll bring people across the business around the opportunities that matter most and build a clear path to 10x. About Anyfin Anyfin exists to improve people's financial lives. We don't hand out new loans. We fix the shitty ones. Loans are the entry point to a bigger mission: helping people take control of their finances and build a healthier financial life. We're profitable, growing fast, and our ambition is to take over Europe by 2030. Germany, one of Europe's largest consumer credit markets, is our largest bet so far. The role You'll own Germany, end to end. Not just acquisition, but the whole commercial engine: conversion through the funnel, approval rates and pricing with credit, retention, and what each customer is worth over time. You work in CAC, marginal CPA, CLTV and PBT, conversion rate and set the long-term strategy, decide where the next euro goes, and shape the product offering: which products and features to test, how to take them to market, and what not to do. You'll sit in our Growth team in Stockholm, working closely with product, credit, finance and marketing. You'll have direct reports in the market and set the direction for the specialists around you. What it takes You start with the customer. Behind every CAC and CLTV is a person trying to get on top of their finances. You want to understand them: why they took on the debt, what worries them, and what would genuinely make their fina

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an Applied AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In th

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with retail and consumer businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of Retail customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects. Partner with Acco

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with Healthcare & Life Sciences organizations to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of Healthcare & Life Sciences customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as an Enterprise Account Executive. You will have a history of performance in quota attainment and developing customer accounts within the State / Local Government sector. This role will cover Washington (WA), Oregon (OR), Idaho (ID), Montana (MT), Wyoming (WY), North Dakota (ND) and South Dakota (SD) and requires you to be in market. You will report directly to our Regional Director, Enterprise - SLED. You Will: Navigate complex government procurement processes and cycles Understand and respond to Requests for Proposals (RFPs) and Requests for Quotes (RFQs) Develop relationships with key decision-makers in State and Local Government agencies Stay up-to-date on government regulations and compliance requirements related to software procurement Tailor sales presentations and proposals to address the specific needs and challenges of State and Local Government Exceed software and services sales quotas Execute a solution-based sales process encompassing multiple groups within accounts with 2k-10k employees Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and agencies Leverage existing relationships to expand Smartsheet’s footprint into other departments within the agencies and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Build exe

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as an Enterprise Account Executive. You will have a history of performance in quota attainment and developing customer accounts within the State / Local Government sector. This role will cover Washington (WA), Oregon (OR), Idaho (ID), Montana (MT), Wyoming (WY), North Dakota (ND) and South Dakota (SD) and requires you to be in market. You will report directly to our Regional Director, Enterprise - SLED. You Will: Navigate complex government procurement processes and cycles Understand and respond to Requests for Proposals (RFPs) and Requests for Quotes (RFQs) Develop relationships with key decision-makers in State and Local Government agencies Stay up-to-date on government regulations and compliance requirements related to software procurement Tailor sales presentations and proposals to address the specific needs and challenges of State and Local Government Exceed software and services sales quotas Execute a solution-based sales process encompassing multiple groups within accounts with 2k-10k employees Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and agencies Leverage existing relationships to expand Smartsheet’s footprint into other departments within the agencies and drive revenue or growth during renewals Articulate and demonstrate Smartsheet's unique organizational solutions and functional value Build exe

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Senior Compensation & Benefits Partner to make Qonto's compensation decisions fair, competitive, and built to scale. You'll be the trusted voice on sensitive comp calls and the architect of the frameworks that support Qonto's long-term growth, working closely with Jean-Raphaël Demol, Comp & Ben Director, your future manager. ➡️ What you'll do Advise on high-stakes comp calls: Partner with Talent Acquisition, People Partners and managers on benchmarks and guidance for hiring offers, promotions, retention cases and off-cycle reviews. Turn data into decisions: Combine market data, internal equity and business context into clear, defensible recommendations. Own the cycles that matter: Run salary review cycles, policy updates and compliance monitoring

Perplexity is AI for people who expect more. More accuracy. More agency. More signal, less noise. Our answer engine handles hundreds of millions of queries every month for people whose questions spark change and whose decisions bend the world toward progress. Our legal team works side by side with product and business teams. We help the company move quickly, make sound risk decisions, and build legal requirements into products and operations from the start. About the Opportunity We are looking for a practical, versatile attorney to join our Product, Privacy and Regulatory Legal team. You will have a clear center of gravity in consumer protection and a flexible mandate across product counseling, privacy, regulatory matters, marketing, subscriptions, and international expansion. This is not a narrow subject matter role. You might advise on a new consumer product flow one day, assess an advertising or subscription practice the next, and help respond to a regulator or customer escalation after that. You will work directly with Product, Engineering, Growth, Marketing, Support, Security, GRC, Policy, and Communications. The right person can identify the legal issue quickly, learn the product deeply, and give the business a practical path forward. You will own matters independently and help turn recurring questions into clear guidance and durable systems. This role Reports to the Senior Director, Product, Privacy and Regulatory Legal. What You Will Do Serve as a primary legal partner for consumer products and features from early design through launch and post-launch review Advise on consumer protection issues, including unfair and deceptive practices, disclosures, pricing, subscriptions, renewals, refunds, promotions, advertising claims, dark patterns, and customer support practices Review marketing, growth, and advertising initiatives, including adtech and martech integrations, audience practices, email and messaging campaigns, and product claims Counsel product and engin

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Serve

We are seeking a seasoned Revenue Accounting Manager to be a key contributor on the Global Controllership team. This role reports to Director, Corporate Accounting, and will be responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Revenue Accounting Manager plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong project management skills and thrives in a fast-paced, high-growth environment. This role is open to candidates in Canada, in provinces where we can hire legally. WHAT YOU’LL DO: Own the monthly revenue close process, including preparation and review of journal entries for subscription, usage-based, and professional services revenue under ASC 606 Perform and review SSP (standalone selling price) analysis; oversee the SSP framework and allocation methodology for multi-element arrangements Review and interpret non-standard customer contracts; work with Legal and Contract Operations to assess revenue impact and document technical accounting memos Partner with Billing and Order-to-Cash teams to ensure system data integrity in Salesforce, Nue, Zuora, and NetSuite Ensure accuracy of revenue and expense recognition on contracts with partners. Support external audit procedures; serve as primary contact for revenue-related PBC requests and auditor inquiries Drive continuous improvement in revenue accounting processes, controls, and system automation Support the preparation of revenue-related disclosures in financial statements Develop and update the company's Revenue Recognition Policy in response to new deal structures or business model changes Manage intercompany revenue sharing and bundled sa

Req: CSQ327R249 Location: Tokyo, Japan At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect, you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate the adoption, growth, and strategic impact of Databricks with our most complex customers. You will serve as a senior technical advisor, helping customers design, implement, scale, and optimize complex data and AI solutions across business units, geographies, and product areas. This is a highly technical and strategic customer-facing role. You will define technical execution strategies for high-value accounts, drive architectural alignment across complex use cases, and orchestrate Databricks, customer, and partner teams to deliver measurable outcomes. You will build trusted relationships with senior technical and executive stakeholders while contributing expertise, frameworks, and best practices that scale beyond individual customer engagements. The Impact You Will Have Define technical execution strategy across high-value, complex customer accounts spanning multiple use cases, business units, geographies, or product areas Serve as a senior technical advisor to customer architects, technical leaders, and Director/VP-level stakeholders Design and influence secure, governed, scalable architectures while balancing performance, cost, reliability, and long-term platform strategy Orchestrate Databricks, customer, and implementation partner teams to align technical execution and accelerate strategic outcomes Anticipate platform maturity and scaling needs and establish technical standards for security, governance, developer experience, and operational excellence Drive adoption, consumption, and measurable business outcomes through technical strategy and execution Lead complex technical escalations spanning multiple systems, teams, or workloads Bui

About the Team U.S. businesses spend over $100 billion annually on food for employees and customers. DoorDash for Business is a standalone vertical within DoorDash, focused on building meal procurement solutions for companies. DoorDash for Business uses DoorDash's global marketplace, selection, and infrastructure, to offer a compelling enterprise offering to employers at Fortune 1000 companies. As the Manager, Enterprise Sales, you will lead a team of Enterprise Account Executives who are responsible for acquiring new Enterprise customers in the US. You will partner with marketing, finance, legal, sales operations, and product to build your strategy. About the Role You will be responsible for managing a team of ~8 Enterprise Account Executives and help them build pipeline and drive net new customer acquisition strategies across the US. Additionally, you will be a key driver for one of DoorDash’s growth verticals and have the ability to grow your team and career. As such, you’ll be in a high impact role where you’ll work extensively with cross-functional teams to execute on growth and operational initiatives. Working alongside large to mid-size brands, you’ll have the opportunity to shape the future of DoorDash’s Enterprise business. You will report to the Director, Pre-Sales, DoorDash for Business to work on a strategy and hit revenue targets. We are looking for a sales professional who can coach and develop talent, hire and help to win business. You have experience with SaaS platform products, leadership, sales, forecasting and building prospecting strategies. You’re excited about this opportunity because you will… Lead: Lead a team of Enterprise Account Executives that attract new Enterprise customers, while taking a people first approach to attract outstanding talent and support the personal development of members in your organization. Build: You'll have your fingerprints all over DoorDash's next big business. You'll use your curiosity and other skill

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales professional to join our team as an Enterprise Account Executive. You will have a history of performance in quota attainment and developing customer accounts within the Higher Education sector. This role will cover Virginia, Maryland and Washington D.C. and requires you to be in market. You will report directly to our Regional Director, Enterprise - SLED. You will leverage your expertise in enterprise software sales and deep understanding of the higher education landscape to build strong relationships with key decision-makers, including CIOs, CTOs, provosts, and other senior administrators. This role requires a strategic approach to sales, a consultative selling style, and the ability to navigate complex procurement processes. You Will: Navigate complex Higher Education and School District procurement processes and cycles Identify and engage key stakeholders at colleges and universities, including executive leadership, IT, academic, and administrative teams Expectations for customer travel will be based on opportunities with a key customer, preferred at least 1x per quarter Understand and respond to Requests for Proposals (RFPs) and Requests for Quotes (RFQs) Build and maintain strong relationships with CIOs, IT Directors, Procurement Officers, and other key stakeholders Apply industry knowledge and research Travel onsite to key customers for executive presentations, user group presentations, and industry specific events Tailor sales pr