Documentation Tools Manager Jobs

Job Title Technical Consultant - Patient Monitoring (Field: Northern IL/WI) Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations. Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction. <

About the Team At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Governance Risk & Compliance, Policy and Engineering. We support a global and diverse user base across OpenAI’s suite of product offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence. About the Role We are seeking an independent, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global regulatory and compliance operations from San Francisco. This role focuses on complex regulatory operations, including work under the EU Digital Services Act (DSA) and EU AI Act, as well as regulatory inquiries and complaints across the Americas, and Asia-Pacific. You’ll manage sensitive cases independently, exercise sound judgment on escalations, and work closely with Legal Counsel, Governance, Risk and Compliance (GRC), and other cross-functional partners. You’ll also bring a working understanding of privacy and intellectual property matters so you can recognize and escalate related issues when needed. Beyond frontline casework, you’ll help shape the documentation, workflows, tooling, and automation that support safe, scalable and regulatory and legal compliance operations. This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model. Please note: This role may involve exposure to sensitive or concerning content, including

A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‑the‑sun operational coverage. Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization. Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure. Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline. What’s REQUIRED Bachelor’s degree in computer science or related discipline,

JOB TITLE HR Analyst A CAREER WITH POINT72’S HR TEAM The mission of Point72’s HR team is to be trusted strategic partners to the business, delivering data-driven people insights and operational excellence that enable informed decision-making and sustained performance. We leverage analytics, technology, and rigorous execution to support leaders and employees across the firm, while fostering a distinctive, inclusive culture grounded in collaboration, innovation, and integrity. Through thoughtful use of data and insight, we help attract, develop, and retain exceptional talent at scale. WHAT YOU’LL DO • Act as the primary HR operations contact, responding to employee questions on HR policies, benefits, and standard procedures. • Manage the full employee lifecycle, including onboarding, internal moves, role changes, leaves of absence, and offboarding. • Prepare, process, and maintain employee contracts, amendments, and HR documentation in coordination with HRBPs, Legal, Payroll, and vendors. • Maintain accurate employee and benefits data across HR systems, ensuring consistency between HRIS, Payroll, and benefits providers. • Perform regular data checks, reconciliations, and audits to ensure accuracy, compliance, and data integrity. • Partner with global HR Business Partners to support day to day HR execution, allowing them to focus on strategic initiatives. • Produce recurring and ad hoc HR reports such as headcount, attrition, hiring, mobility, and workforce demographics. • Maintain and improve standardized HR dashboards, trackers, and reporting tools for HR leadership and stakeholders while ensuring data integrity. • Support internal and external audits, regulatory reporting, and workforce data requests. • Identify trends, gaps, and inefficiencies in HR data and processes, and contribute to continuous improvement, standardization, and automation initiatives. WHAT’S REQUIRED • Relevant experience in an HR Analyst or HR operations role • Experience working with HRIS plat

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation. This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment. You Will: Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment. Communicate clearly, empathetically, and professionally. Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems. Identify issues outside the tier’s scope and escalate with clear context and documentation. Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience. Stay current on relevant process and product updates through the provided resources. Ideally You'd Have: Prior experience in high-volume customer support, platform support, or similar. Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision. Strong written and verbal English communication skills, with the ability to communicate clearly and professionally. Familiarity with customer service SaaS tools, Slack, and Google Workspace. Working Model & Tools: This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs. Company

Opportunity Overview: We are seeking a Sr Business Intelligence Engineer to join our Intelligence team. In this role, you will drive the development and optimization of our analytical infrastructure, enabling efficient, scalable, and consistent reporting and analytics across the organization. You will play a critical role in shaping the foundation of our BI ecosystem—working at the intersection of engineering, data modeling, and stakeholder enablement. This is an ideal opportunity for an experienced BI engineer who can execute cross-functional projects, design performant data models, and contribute to the execution of a unified data strategy across platforms. You will also provide guidance and mentorship to junior team members and contribute to the evolution of Cohere’s modern data stack and governance practices. What you’ll do: Lead the execution and refinement of our business intelligence and analytics architecture, ensuring consistency, performance, and scalability across dashboards and self-service tools. Design and implement robust semantic and dimensional data models supporting operational, clinical, and strategic analytics use cases. Collaborate closely with data platform, analytics, and product teams to define shared data definitions, build source-of-truth datasets, and align transformations with stakeholder needs. Improve data pipeline efficiency and maintainability by establishing and enforcing best practices in dbt modeling, testing, and documentation. Support release management, quality testing, version control, and promotion of analytics assets across environments. Enable data providers and analysts to deliver high-impact dashboards and KPI frameworks using Tableau, with an emphasis on performance, usability, and governance. Serve as the primary Tableau Cloud SME for the organization, including user management, security, performance tuning, and environment configuration. Lead integration of Tableau dashboards into front-end web applications using the Ta

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success. Datadog's Service Management suite — spanning App Builder, Incident Management, Event Management, Workflow Automation, and On-Call — helps enterprises detect, triage, and resolve operational issues faster while automating the manual toil around incident response. As a Product Solutions Architect, you will partner closely with Datadog customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Serve as the in-house subject matter expert for Datadog's Service Management products — App Builder, Incident Management, Event Management, Workflow Automation, and On-Call Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community

The Team + The Role Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger. This role is based in our Raleigh office. What this looks like day-to-day Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved. Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently. Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act. Knowledge at scale: You create and maintain intern

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a highly motivated Commission Analyst to take a role in driving our sales commission plans, calculations, and audit accuracy. Reporting to the Commissions Operations Manager, this role will be working cross-functionally with the Sales Org, Sales Ops, Financial Planning & Analysis, Accounting, Payroll, Legal, and HR teams. This role will be responsible for bonus calculations, commission inquiries, reporting, and analysis. What you’ll be doing Prepare system uploads, calculate, and reconcile the commissions payout in accordance with Okta’s monthly/quarterly cadence Assist in onboarding new hires, promotions, and terminations in Xactly Create, distribute and track completeness of sales compensation plans sign-off from sales personnel to ensure compliance with company policies Act as Point of Contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams and maintain regular customer service via ServiceNow tickets Effective communicator who can take complex logic and scenarios and describe them simply and clearly to various internal parties Develop, maintain, and update tool necessary to sales commissions reporting Create and maintain documentation to effectively manage all sales commission processes Provide cross-functional support regarding commissions related inquiries and requests Maintain, document, and adhere to internal controls to ensure Sox and policy compliance Ad H

ABOUT THE ROLE The Reliability Engineer will be working with the Peloton Hardware Design and Operations teams to lead our new product qualification testing and on-going reliability testing in a fast-growing global fitness business. You will lead Projects, troubleshoot, innovate, and make decisions to help Peloton ensure quality and safety as we continue to innovate our product offerings. You are an individual who is independent, highly motivated, super organized, hyper-flexible and enjoys working in a collaborative team environment to improve product quality. YOUR DAILY IMPACT AT PELOTON Build and maintain test plans for new product development and sustaining engineering activities, including sample size estimation and reliability goal Perform product validation and verification with off-the-shelf testing equipment as well as custom built machinery. Lead the execution to keep the schedule on track Manage ODM/OEM partners’ lab and third party lab to complete test task with their own test resource Lead test development projects.Design, build, and automate custom test rigs/fixtures to interact with various pieces of exercise equipment Deliver Validation status and results regularly to facilitate tracking the progress with cross functional team Summarize Validation result with field failure rate estimation to help crossfunctional team understand the margin impact Correspond with NY and Seattle based team with test reports and status updates, which will require morning/evening calls Provide technical support to technicians for various testing activities Actively perform preliminary root cause/failure analysis to collaborate with & drive cross functional team to resolution Utilize statistical tools to compile the result into impact to real world application Work multi-functionally with other departments and prioritize work queues through scoping the request and capturing business impact Standardize test documentation, including fixtures, test procedures, schematics an

Job Title Healthcare Technical Consultant - Field Based in Springfield, Missouri Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control

Job Title Healthcare Technical Consultant - Field Based in St. Louis, Missouri Job Description Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes. Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control p

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Senior Systems Engineer Opportunity As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere. What You’ll Be Doing Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools. AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows. Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support. Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs. Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications. Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance. Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problem

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen