Escalation Management Manager Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams. What you'll do Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants. Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed Forecast the demand for TAMs and recruit as necessary Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met What we look for At least five years in a

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams. What you'll do Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants. Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed Forecast the demand for TAMs and recruit as necessary Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met What we look for At least five years in a

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role In the Trade Management team, you'll join an international and diverse group of passionate experts. We're transforming the way we approach global logistics – moving from intuition-based decisions to a precision-engineered, data-driven strategy. We're seeking an Expert Trade Analyst: a technical heavyweight who loves to code, model, and moves fast. You'll be a hands-on builder of the analytical backbone behind our trade management decisions – spending the large majority of your time in the code, building complex data models, writing high-performance queries, and designing algorithms. You'll be the bridge between raw data and high-level strategy, directly influencing how we handle Procurement, Pricing, and Forecasting. This role rewards speed and creativity as much as technical depth – you should be comfortable using modern AI tooling to work faster and think through problems from first principles rather than by playbook. Key Responsibilities Advanced Analytics & Modeling Own the data pipelines and models that drive our GP reporting, demand forecasting, and yield management engines. Personally write and optimize complex code (SQL, Python/R) to solve our hardest analytical problems – you are the technical escalation point on trade data. Build robust predictive models to anticipate market demand and capacity constraints, enabling Procurement to buy smarter and Pricing to sell more effectively. Use AI tools (e.g., coding assistants, LLMs) to accelerate development, prototyping, and analysis – we want speed of thinkin

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role In the Trade Management team, you'll join an international and diverse group of passionate experts. We're transforming the way we approach global logistics – moving from intuition-based decisions to a precision-engineered, data-driven strategy. We're seeking an Expert Trade Analyst: a technical heavyweight who loves to code, model, and moves fast. You'll be a hands-on builder of the analytical backbone behind our trade management decisions – spending the large majority of your time in the code, building complex data models, writing high-performance queries, and designing algorithms. You'll be the bridge between raw data and high-level strategy, directly influencing how we handle Procurement, Pricing, and Forecasting. This role rewards speed and creativity as much as technical depth – you should be comfortable using modern AI tooling to work faster and think through problems from first principles rather than by playbook. Key Responsibilities Advanced Analytics & Modeling Own the data pipelines and models that drive our GP reporting, demand forecasting, and yield management engines. Personally write and optimize complex code (SQL, Python/R) to solve our hardest analytical problems – you are the technical escalation point on trade data. Build robust predictive models to anticipate market demand and capacity constraints, enabling Procurement to buy smarter and Pricing to sell more effectively. Use AI tools (e.g., coding assistants, LLMs) to accelerate development, prototyping, and analysis – we want speed of thinkin

About the Role You'll own the technical and operational execution of the trial from kickoff to decision, acting as the connective tissue between Sales, Product, and the customer during the evaluation window. You'll be the single point of accountability for trial execution. Key Responsibilities Trial Execution: Own the technical and operational execution of each enterprise trial from kickoff through the customer's final decision, including environment setup and configuration. Requirements & Scoping: Gather and scope technical and operational requirements directly with the customer's technical and legal ops stakeholders. User Enablement: Design and deliver training so prospect teams can meaningfully evaluate the product, not just log into it. Issue Triage & Escalation: Identify and triage issues that arise during the trial, escalating to Product or Engineering as needed to keep the trial moving. Project Management: Own the trial timeline and success criteria, hold both Eudia and the customer accountable to them, and flag risk to the deal team early. Cross-Functional Connective Tissue: Act as the primary link between Sales, Product, and the customer during the evaluation window, and translate trial outcomes into a clear, evidence-based case for close. What We're Looking For 1-2 years of experience; recent graduates encouraged to apply. Strong organizational skills. Comfortable tracking multiple timelines, tasks, and stakeholders at once. Clear, professional written and verbal communication; comfortable presenting to and training customer teams. Interest in learning technical/product concepts quickly and explaining them to non-technical users. Detail oriented and reliable in following up on open items and closing loops. Comfortable working directly with customers and cross-functional internal teams (Sales, Product). Willingness to travel for customer meetings and onsite trial support as needed. Preferred (Nice to Have) Internship or coursework involving customer

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter Responsible for Third-Party Logistics (3PL) supplier management and the primary, dedicated liaison between Baxter and the 3PL's warehouse operations. This role is positioned directly onsite at a 3PL warehouse. Represent Baxter’s initiatives directly with the 3PL. The Logistics Supervisor optimizes operational workflows, and acts as the immediate point of escalation for issues regarding inventory, orders, and shipping. Identify and implement continuous improvement initiatives that optimize service, maximize profitability, and support business & commercial strategies. What you'll be doing Day to Day operations management onsite including working directly with 3PL management to ensure service levels, process execution, and escalations management Seek to improve all aspects of the supply chain processes, tools and policies. Develops, implements, and executes daily 3PL management processes in support of supply chain fulfillment and business objectives. Maintain str

About Us OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors. We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Responsibilities & Expectations Client Growth & Optimization Analyze client trading data to identify opportunities for volume growth and cost savings. Create regular reviews showcasing platform value and optimization opportunities. Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform. Team Building & Leadership Build and hire the MENA client success team, sequencing roles against regional growth. Set the operating rhythm: account planning cadence, coverage model, and escalation paths. Coach and develop the team, owning their performance and progression. This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you. Operational Excellence Manage smooth client ramping processes, including technical integration and training. Coordinate with internal teams to resolve any trading or settlement issues promptly. Provide regular reporting on client health metrics and growth opportunities. Collect and organize client feedback for product and service improvement. Trading

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Risk Strategy Execution Analyst is responsible for assisting in the implementation of strategies and treatments in the lending space, using coordination and communication skills to help with the execution of collections initiatives that optimize collections efficiency while keeping within policy and regulation. What you’ll do: Coordinate and facilitate the implementation of new treatments and strategies across lending products Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among our partners; including Risk Infrastructure (R/I) and Engineering & Product Development (EPD) Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD and R/I Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring and reporting on defects Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness Offer creat

About the Team The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers. About the Role This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office. You’re excited about this opportunity because you will… Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests. Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions. Troubleshoot end user technical issues via phone, chat, email, or onsite at local office. Accurately log/document all Service Desk issues and work efforts using our service management solution. Identify and research routine technical problems of varying complexity and follow through to resolution. Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo Following all IT asset and inventory management processes for hardware. Managing relationships with hardware ven

As a Vice President within this global team, you will own key analytical workstreams, drive strategic client-level initiatives, and execute optimization agendas. Your primary responsibilities will include: Client Analytics & Optimization: Develop client-level analytics to identify and pursue opportunities for optimization. Stakeholder Management: Lead the agenda with Client Treasurer and Client Analytics teams regarding allocation methodologies and strategy. Technology Implementation: Manage the end-to-end tech implementation of new analytics, metrics, and reporting tools. Project Management: Oversee the lifecycle of analytical projects, from data acquisition to final delivery and follow-up. Data Acquisition and Analysis: Perform deep data acquisition and analysis to generate actionable insights and support strategic initiatives. Data Quality Management: Lead the escalation and follow-up process for data quality issues to ensure the integrity of underlying data. Metric Development: Design, develop, and implement new metrics to track performance and drive business outcomes. Ad-hoc Pricing: Provide analytical support and ad-hoc pricing for global clients to ensure optimal returns. System Ownership: Act as the module owner of GSIB, and Client Financials modules in our LMS data-mart (Clearview), driving their development and effective use. As an integral part of the broader Pricing and Optimization team, you will also contribute to a range of activities spanning subject matter expertise on client liquidity value, client pricing, client financials, and Services data architecture. Also, some activities related to product development, which include technical coordination, control execution, and performance monitoring, alongside ad-hoc tasks like issue management, UAT testing, and stakeholder coordinat

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and responsibilities Ensure a safety-first culture for all program and project solutions. Support network Track installation to meet TIQ (Tool Installation Qualification) goals. Close collaboration with network Photolithography Track suppliers (TEL, alternate suppliers, etc) and internal stakeholders (HVM fabs, Central Teams, Technology Development teams). Drive network Track defect reduction and Machine Matching Management (MMM) to achieve industry best-in-class performance in Track productivity (Wafers Per Day) and Process matching through best practices establishment, problem solving techniques and analytical up skill. Lead Track Technical Authority (TTA) with Track Subject Matter Experts (SMEs) to govern network Track areas of focus (E.g. Future tool configurations, Hardware, Recipe, Defectivity). Drive and facilitate governance meetings and cross-collaboration projects with internal and external stakeholders to achieve Micron Strategic Initiatives (E.g. Cost, Yield, Quality, Maxout, Environmental Sustainability). Demonstrate strong communication and reporting skills to provide regular Executive updates on project progress, challenges, and escalation for resource support. Demonstrate ownership and accountability in delivering results. Coach network Track leaders and groom future Track generation leadership. Proactively identify bottlenecks, drive improvements, and share best practices across HVM fabs. <b

The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM 10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such a

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Czech Republic for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Italy for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock meetings

Trading Application Support Specialist – Dubai – w/m Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Issue Analysis and Resolution: Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes. Define the severity and area of each issue, ensuring accurate classification and prioritization. Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution. Customer Communication and Support: Serve as the primary point of contact for customers, addressing their requests through resolution or escalation. Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing. Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB). Deployment and Training: Deploy products at customer sites, ensuring seamless integration and functionality. Provide training sessions to clients, i