Escalation Management Manager Jobs

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter Responsible for Third-Party Logistics (3PL) supplier management and the primary, dedicated liaison between Baxter and the 3PL's warehouse operations. This role is positioned directly onsite at a 3PL warehouse. Represent Baxter’s initiatives directly with the 3PL. The Logistics Supervisor optimizes operational workflows, and acts as the immediate point of escalation for issues regarding inventory, orders, and shipping. Identify and implement continuous improvement initiatives that optimize service, maximize profitability, and support business & commercial strategies. What you'll be doing Day to Day operations management onsite including working directly with 3PL management to ensure service levels, process execution, and escalations management Seek to improve all aspects of the supply chain processes, tools and policies. Develops, implements, and executes daily 3PL management processes in support of supply chain fulfillment and business objectives. Maintain str

Healthcare is complex. We’re here to change that. RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone. Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other. AT A GLANCE We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio. This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We're looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health. This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation. Where You'll Be Preferred locations: Florida, North Carolina, & Georgia What You’ll Do Client Management Leadership Act as the client's internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders Provide strategic consultative guidance o

Hello potential future Oatly employee. It’s us, the original oatmilk company that started in Sweden back 25 or so years ago and has since expanded to the U.S. where we’ve continued growing at a rate such that we need more brilliant minds to come work with us to keep the momentum going and the oatmilk flowing. Sustainability, health, and transparency are the core values that guide everything we do. Basically, we exist to help people live a healthier life without recklessly taxing the planet’s resources in the process, and to change the food system for the better. We drive that change through the power of oats and through a significant reduction in cow’s milk consumption. If any of this resonates with you, then maybe you’d like to work for Oatly, too. Now onto the formal stuff. We are looking for a Senior Q&RA Project Lead, Market & Innovation to join our team. This role will be responsible for leading strategic and operational quality and regulatory activities across innovation and product development, ensuring scalable, compliant, and efficient product launches. This is a hybrid role, working on-site in our Philadelphia location (3 days) and remote (2 days). Due to business needs, the qualified candidate will reside in the Philadelphia metro area. Here are the things we want to hire you to do: Act as the Q&RA lead and subject matter expert within global innovation and product development projects from concept through launch Lead product and process risk assessments, define quality and food safety criteria, and ensure stage-gate deliverables are met Coordinate cross-functional Q&RA work streams across SQA, Regulatory Affairs, and Compliance teams Drive implementation and continuous improvement of Q&RA frameworks, processes, and PD (product development) flows Ensure end-to-end compliance across food safety, quality, and regulatory requirements for all new products and changes Oversee validation strategies and challenge launch readiness decisions Act as escalation poin

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Czech Republic for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Italy for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock meetings

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp's Financial Crime Compliance (FCC) team is looking for a senior investigator ready to shift from running cases to scaling the systems that run cases. You've built real depth in TM Alerts, AML Investigations, Complex Fraud, and EDD Reviews; you know what a good escalation looks like, where analysts get stuck, and where automation actually holds up in production versus just looks good in a demo. In this role, you'll spend most of your time partnering with Engineering and the Head of FCC Tooling to turn that judgment into scaled AI systems: testing model outputs, labeling and calibrating results, and making sure every automated decision point is well-documented and properly governed. You'll stay close enough to FCC's day-to-day workflows and will partake in some of them, but this is fundamentally a builder role. What You'll Do Partner directly with Engineering and the Head of FCC Tooling on automation experimentation and AI initiatives across TM, sanctions, complex fraud, and EDD, moving prototypes from one-off calibration exercises

Technology Delivery Lead: Cyber Security Location: London (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent Lead the delivery of security initiatives that safeguard the future of digital finance. The Role As a Security Delivery Lead at Capco, you’ll lead the end-to-end delivery of complex cyber security initiatives for some of the world’s leading financial and energy institutions. Working closely with security architects, engineers, technology teams and client stakeholders, you’ll turn security priorities into structured delivery plans, coordinate multidisciplinary workstreams, and ensure projects are delivered to agreed scope, timelines and outcomes. You’ll provide clear governance across risks, dependencies, resources and decisions while helping teams embed security-by-design across cloud, on-premise and hybrid environments. You’ll also champion practical, responsible use of approved AI tools, automation and AI-enabled workflows where they can improve delivery speed, quality and insight, while maintaining appropriate human judgement, review and security guardrails. What You’ll Do Lead security projects from initiation through delivery, defining scope, plans, milestones, dependencies and delivery outcomes, using approved AI-enabled tools and automation where appropriate to improve planning, insight and delivery efficiency Coordinate security, engineering, architecture, technology and client workstreams to maintain momentum, resolve delivery blockers and oversee initiatives across areas including IAM, cloud security, endpoint protection, SIEM, application security, vulnerability management and Zero Trust Own project governance, including RAID management, status reporting, decision tracking, change control and escalation, maintaining appropriate human review, audit trails and escalation pathways when AI-enabled workflows are used Manage project resources, budgets and delivery forecasts, ensuring work remains aligned to agreed priorities, commit

About Us OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors. We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Responsibilities & Expectations Client Growth & Optimization Analyze client trading data to identify opportunities for volume growth and cost savings. Create regular reviews showcasing platform value and optimization opportunities. Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform. Team Building & Leadership Build and hire the MENA client success team, sequencing roles against regional growth. Set the operating rhythm: account planning cadence, coverage model, and escalation paths. Coach and develop the team, owning their performance and progression. This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you. Operational Excellence Manage smooth client ramping processes, including technical integration and training. Coordinate with internal teams to resolve any trading or settlement issues promptly. Provide regular reporting on client health metrics and growth opportunities. Collect and organize client feedback for product and service improvement. Trading

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Risk Strategy Execution Analyst is responsible for assisting in the implementation of strategies and treatments in the lending space, using coordination and communication skills to help with the execution of collections initiatives that optimize collections efficiency while keeping within policy and regulation. What you’ll do: Coordinate and facilitate the implementation of new treatments and strategies across lending products Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among our partners; including Risk Infrastructure (R/I) and Engineering & Product Development (EPD) Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD and R/I Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring and reporting on defects Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness Offer creat

About the Team The IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their careers. About the Role This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office. You’re excited about this opportunity because you will… Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests. Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions. Troubleshoot end user technical issues via phone, chat, email, or onsite at local office. Accurately log/document all Service Desk issues and work efforts using our service management solution. Identify and research routine technical problems of varying complexity and follow through to resolution. Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo Following all IT asset and inventory management processes for hardware. Managing relationships with hardware ven

As a Vice President within this global team, you will own key analytical workstreams, drive strategic client-level initiatives, and execute optimization agendas. Your primary responsibilities will include: Client Analytics & Optimization: Develop client-level analytics to identify and pursue opportunities for optimization. Stakeholder Management: Lead the agenda with Client Treasurer and Client Analytics teams regarding allocation methodologies and strategy. Technology Implementation: Manage the end-to-end tech implementation of new analytics, metrics, and reporting tools. Project Management: Oversee the lifecycle of analytical projects, from data acquisition to final delivery and follow-up. Data Acquisition and Analysis: Perform deep data acquisition and analysis to generate actionable insights and support strategic initiatives. Data Quality Management: Lead the escalation and follow-up process for data quality issues to ensure the integrity of underlying data. Metric Development: Design, develop, and implement new metrics to track performance and drive business outcomes. Ad-hoc Pricing: Provide analytical support and ad-hoc pricing for global clients to ensure optimal returns. System Ownership: Act as the module owner of GSIB, and Client Financials modules in our LMS data-mart (Clearview), driving their development and effective use. As an integral part of the broader Pricing and Optimization team, you will also contribute to a range of activities spanning subject matter expertise on client liquidity value, client pricing, client financials, and Services data architecture. Also, some activities related to product development, which include technical coordination, control execution, and performance monitoring, alongside ad-hoc tasks like issue management, UAT testing, and stakeholder coordinat

About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next? This is a hybrid role . At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline. ABOUT THE ROLE: We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas. As a Senior IT Support Engineer, you will go beyond standard day-to-day user support. While ensuring both local and global employees across all offices receive prompt, high-touch assistance for hardware and software issues, you will primarily drive advanced L2/L3 technical escalation

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As Qualia embarks on its next phase of growth, we are seeking a Technical Support Engineer for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, logs, or code, and can walk customers through complex issues and provide them with a clear path to resolution. You are driven by providing successful outcomes for our customers, and do not give up easily. The Technical Support Engineer independently owns technical cases from first response through resolution and performs installations, upgrades, and migrations of the Resware platform and associated services. The Engineer will build a deep understanding of the product and its customer environments, make sound judgment calls on priority and escalation, and serve as a trusted technical point of contact for customers and internal teams alike. This function is proactive in nature and is designed to deliver a higher level of partnership with the customer. RESPONSIBILITIES Own technical support cases end to end, from triage through resolution, including those for key accounts, and prioritize a mixed queue of standard and urgent work independently Diagnose Resware application, service, and integration failures from error codes, application and event logs: background task failures, PGP and SFTP transfer e

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role You will play a critical role in scaling our revenue by managing complex deals and developing standardized processes that balance speed with control. You'll work at the intersection of finance, sales, legal, and compliance teams to ensure our products reach customers to support Anthropic's rapid growth. Day-to-day, you'll quarterback complex deals through CPQ, contract management, and internal approvals. Over time, you'll also identify and drive improvements to the systems and workflows you operate in — embedding approved deal structures into Salesforce, improving CPQ configurations, and helping build the operational infrastructure that lets a lean team support enterprise deal volume at scale. Key responsibilities Quarterback deals through internal processes — CPQ quote-building, approval routing, contract execution — ensuring accurate, timely completion Own Anthropic’s deal-making execution processes, ensuring that all commercial workflows can seamlessly navigate internal processes Build AI-native tooling with internal teams to meaningfully scale our commercial processes Optimize operational workflows that reduce friction in the sales cycle and accelerate time-to-close Act as the bridge between Sales and supporting teams, maintaining contract and compliance management systems and ensuring agreement terms align with company standards Maintain visibility on high-priority deals, providing appropriate escalation paths when commercial terms require executive input Collaborate with Legal teams to validate that agreements reflect the correct commercial intent and approvals Track and analyze deal patterns to identify bottlenec

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and responsibilities Ensure a safety-first culture for all program and project solutions. Support network Track installation to meet TIQ (Tool Installation Qualification) goals. Close collaboration with network Photolithography Track suppliers (TEL, alternate suppliers, etc) and internal stakeholders (HVM fabs, Central Teams, Technology Development teams). Drive network Track defect reduction and Machine Matching Management (MMM) to achieve industry best-in-class performance in Track productivity (Wafers Per Day) and Process matching through best practices establishment, problem solving techniques and analytical up skill. Lead Track Technical Authority (TTA) with Track Subject Matter Experts (SMEs) to govern network Track areas of focus (E.g. Future tool configurations, Hardware, Recipe, Defectivity). Drive and facilitate governance meetings and cross-collaboration projects with internal and external stakeholders to achieve Micron Strategic Initiatives (E.g. Cost, Yield, Quality, Maxout, Environmental Sustainability). Demonstrate strong communication and reporting skills to provide regular Executive updates on project progress, challenges, and escalation for resource support. Demonstrate ownership and accountability in delivering results. Coach network Track leaders and groom future Track generation leadership. Proactively identify bottlenecks, drive improvements, and share best practices across HVM fabs. <b