Escalation Management Manager Jobs

Role Summary The Managed Services Analyst Calling is part of the Managed Services Customer Experience organization within GHX. This team works on behalf of customers of GHX (hospitals) in enabling seamless purchase order processing. The analyst in this role works within our custom software to process order transactions that require manual assistance for completion. The analyst would: Work within a software queue to identify the next order for processing Call US based healthcare suppliers and obtain key order processing information Correlate order response information based on attributes that are confirmed in the call The analyst would be responsible for escalating the case to the necessary parties in case of an impasse. In all the required cases, the analyst must create case notes and maintain the case information within our software. This position requires excellent English verbal skills, effective time management, a passion for excellent customer service, performance excellence, attention to detail, high level of integrity and work ethic. Required Skills Excellent communication skills with neutral English accent and ability to understand foreign English accents Strong customer support skills Proficiency in Microsoft Office applications and basic knowledge of Excel Navigate and manage multiple tabs at once Strong accountability and integrity due to sensitive nature of information Determined, detail oriented, and proactive individual Ability to execute all the checklist actions in the owned transactions Clear and effective written communication Roles & Responsibilities Attain mastery on all the learning resources shared Triage the case assigned and act adhering to the SOP Initiate phone calls to the supplier to get required details which would aid further processing of the case Work with suppliers on calls to take inputs and resolve the cases Make case notes and escalate if required for next level of associate group Reconcile data and loop the raw informa

Role Overview We are seeking a Senior Producer to drive the delivery of live operations content and coordinate cross-functional publishing efforts for our live-service MMORPG. This is a senior individual contributor role sitting on the publisher side, responsible for owning the publishing delivery schedule, keeping cross-functional teams aligned and on track, and serving as the operational backbone of the live-service content pipeline. You will work closely with NC's development team in Korea, as well as NC America's Marketing and Community teams, to ensure content reaches Western players on time and at the quality bar we've set. This role requires organizational discipline, cross-cultural communication, and live-service instincts to make a complex, multi-stakeholder publishing operation run smoothly. You are a connector, a planner, and an executor who thrives in the structured chaos of a live MMORPG environment. Responsibilities Publishing Delivery Own the NC America publishing delivery schedule for live operations content, ensuring all milestones are clearly defined, tracked, and met across teams. Build and maintain master production timelines that account for content cadence, regional dependencies, and cross-functional review cycles. Identify schedule risks early and drive resolution, escalating blockers, adjusting scope where needed, and keeping stakeholders informed of changes. Establish and refine production processes that scale with the game's live-service cadence, from seasonal events to major content updates. Run production syncs, maintain clear meeting cadences, and ensure action items are tracked and followed through Manage publishing relationships with first-party platform partners including Steam, PlayStation (Sony), and Xbox (Microsoft). Live Operations & Seasonal Content Partner with the Korea dev team to coordinate the delivery of live events, seasonal content, and in-game campaigns to maintain visibility and tracking dependencies across d

Opportunity ThermalWorks is seeking a high-caliber, full-time Technical Documentation Engineer to join our team. In this role, you will bridge first-principles thermodynamic concepts with the practical realities of our hardware to address the escalating cooling demands of modern, mission-critical data center applications. Rather than physical prototype deployment, this position focuses on the documentation lifecycle. Theoretical refrigeration knowledge is strictly essential, as you will be translating complex engineering designs and system behaviors into highly accurate support documents, manuals, and operational sequences for our product lines. Thermal Works values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. Thermal Works solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. Thermal Works is looking for someone t

Serves as a compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Surveillance team responsible for the design, implementation, and oversight for a suite of surveillances designed to detect behaviors that may violate regulatory rules or internal policies and procedures. When potentially anomalous behavior is detected, the team is responsible for escalating the activity and working collaboratively with partners across the first and second lines of defense to determine the appropriate resolution of the matter, which may include employee discipline. . The ICRM Global Surveillance platform encompasses a number of surveillance related portfolios including trade surveillance, e-communications and voice surveillance, employee trading, outside activities surveillance, and information barrier surveillance. Responsibilities: Assisting team members with the reviewing and analyzing of surveillance alerts and/or reports relating to firm, employee and client trading activity. Properly documenting the review and disposition of the exceptions as well as escalating matters appropriately. Gathering and analyzing trade data to assist in the Firm’s response to inquiries received from governmental and exchange regulatory bodies. Supporting the compliance group in evaluating surveillance results for potential problems, communicating surveillance findings to management in a clear and concise manner as well as interacting with legal and other compliance personnel. Responding to inquiries or requests from internal partners (e.g. ICRM Assurance, Internal Audit, and Legal). Assisting with the design and implementation of new surveillances as well as the refinement of existing ones. Other responsibilities include handling telephone hotlines and performing data entry. Additional duties as assigned Appropriately assess risk when business decisions are made, demonstrating particular consid

Client Services Specialist Location: Remote, USA Department: Customer Success About Syllo Syllo is defining the Litigation AI category. We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end. Founded in 2019 by a team of litigators and engineers, Syllo enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale. Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios. Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI. Backed by top-tier VCs, we are at a clear inflection point — the team has doubled in the last six months and growth is accelerating. About the role Be the expert at the intersection of litigation workflow and AI. This role sits on the front line of client delivery, supporting AmLaw 200 firms and Fortune 500 legal teams as they run their most complex cases on Syllo's platform. You will serve as the named CS account owner for an assigned portfolio of clients, managing case delivery end-to-end and working in close partnership with the Sales Account Director as a key member of the account team. We are looking for someone who knows the litigation lifecycle from the inside, owns their work without being told to, and remains composed when timelines compress and priorities shift. Prior experience as a paralegal, attorney, or litigation support professional is required. What you will do Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk. Partner with Sales: Work in close partnership with the Sales Account Director, maintaining a shared view of account status and consistent communication across the account team. Manage case delivery: Own end-to-end project

The IT Business Analyst 2 is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities: Formulate and define systems scope and project objectives through research activities Analyze business client needs and document requirements by utilizing business analysis procedures and concepts Assess applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures or precedents Identify risk and consider business implications of the application of technology to the current business environment Create and prepare reports, metrics and presentations Work as a team to accomplish objectives and define and make recommendations for enhancements Participate in validation and testing activities to identify system problems and perform other duties as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Experience in re-engineering, data analysis and project management support Knowledge of business systems and industry standards Demonstrated data analysis and intermediate/advanced Microsoft O

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: 6-10 years of relevant experience in Apps Development or systems analysis role Extensive exper

The Applications Development Technology Lead Analyst is a senior level position responsible for building robust, high-performance, large-scale applications. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: * Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements * Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards * Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint * Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation * Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals * Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions * Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 5 to 8 years of relevant experience in Apps Development or systems analysis role * Extensive experience system analysis and in programming of software applications * Hands-on experience in

The Applications Development Technology Lead Analyst is a senior level position responsible for building robust, high-performance, large-scale applications. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: * Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements * Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards * Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint * Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation * Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals * Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions * Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 6 to 9 years of relevant experience in Apps Development or systems analysis role * Extensive experience system analysis and in programming of software applications * Hands-on experience in

The Applications Development Technology Lead Analyst is a senior level position responsible for building robust, high-performance, large-scale applications. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: * Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements * Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards * Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint * Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation * Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals * Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions * Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: * 5-8 years of relevant experience in Apps Development or systems analysis role * Extensive experience system analysis and in programming of software applications * Hands-on experience in We

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: 6+ years of relevant experience in Apps Development or systems analysis role Extensive exp

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Reconcile daily settlement bank movements to ensure accuracy and completeness. Design and implement automated systems and processes to enhance Treasury operations. Collaborate closely with product and finance teams to optimize and streamline funding processes. Integrate risk management and control processes into daily responsibilities to monitor and mitigate risks, escalating issues as necessary. Manage regional positions, including daily safeguarding, rebalancing, short-term funding strategies, and foreign exchange execution. Ensure compliance with different safeguarding requirements. Assist in audit and compliance reviews. Requirements Bachelor degree preferably in finance, accounting, business or equivalent 3+ years of Treasury experience within the financial services industry, particularly in regulated environments Experience with Tableau and SQL (or equivalent) Strong Excel skills Good command of English & Chinese Strong analytical and problem solving skills, self-motivated and able to work under pressure Strong work ethic and ability to be productive and successful in a fast-paced environment Exceptional attention to detail with ability to identify issues and propose solutions to complex or non-standard situations #LI-CW1 #LI-Associate #LI-Hybrid Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Gr

About the Role We are seeking a Senior Analyst, Procurement Operations to manage vendor onboarding and improve the systems and workflows that support the purchasing lifecycle. You will guide vendors and internal stakeholders through onboarding requirements, coordinate reviews and approvals, maintain accurate data, and resolve issues that delay requests. You will also help improve Zip and related systems by identifying process gaps, documenting requirements, testing changes, and supporting automation and reporting. This role is ideal for someone with strong operational judgment, a systems mindset, and the ability to manage a high volume of requests in an evolving environment. What You’ll Do Manage vendor onboarding requests from submission through completion. Review submissions for completeness, accuracy, and required documentation. Coordinate reviews, approvals, and follow-ups with Privacy, GRC, IT, Internal Audit, Legal, Finance, and other teams. Help vendors and employees understand requirements, complete outstanding tasks, and resolve system issues. Maintain accurate vendor records, approvals, contracts, documents, and audit trails across Zip and connected systems. Monitor request volumes, aging, and cycle times, prioritizing urgent requests and escalating blockers. Serve as a subject matter expert for Zip and related procurement systems. Translate policies and business needs into clear requirements for workflows, routing, approvals, notifications, reporting, and exceptions. Test system changes, document results, report defects, and support releases through training and communications. Identify opportunities to improve P2P processes through data, AI, and automation. What You’ll Bring 3+ years of experience in procure-to-pay, vendor management, finance, or purchasing operations. Experience managing vendor onboarding or vendor lifecycle processes. Hands-on experience with platforms such as Zip, Coupa, Oracle, NetSuite, DocuSign, Brex, Ramp, or similar tools. Unders

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu