Escalation Management Manager Jobs

About the Team OpenAI’s Procurement team makes working with the world easy, fast, and safe. We connect supplier readiness, purchasing, invoicing, and payment so teams can move with confidence as OpenAI scales. Accounts Payable and Supplier Master Data Operations provide the trusted data, dependable execution, and financial discipline behind that experience. About the Role OpenAI’s compute infrastructure depends on controlled execution of significant supplier spend. As Senior Manager, Accounts Payable — Compute, you will own payment readiness and material exceptions across large-value, business-critical obligations. Complex agreements evolve through amendments to pricing, capacity, service credits, billing mechanics, legal entities, and payment schedules. You will translate approved obligations into accurate, timely payments while navigating supplier disputes, late approvals, close deadlines, and cross-system dependencies. We’re looking for a hands-on technical and operational leader who can interpret complex payment terms, reconcile financial data, diagnose system failures, and build scalable workflows. Coordinating across multiple Compute Finance and Accounting teams is a core responsibility: you will establish decision owners, align deadlines, and move interdependent work forward in parallel. You will set the compute AP operating plan and lead delivery with Procurement, Treasury, Tax, Finance Systems, and existing processing teams, with measurable improvements in controls, service, and capacity. Location: This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the compute invoice-to-payment operating plan, prioritize material exceptions, and lead supplier escalations across complex, high-value obligations and tight payment deadlines. Interpret executed contracts and approved amendments affecting pricing, capacity, credits, billing mechanics, e

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll lead complex technical problems and high-stakes customer situations from investigation through resolution and prevention. You’ll combine technical depth with the judgment and communication needed to guide customers when the answer is not yet clear. CXE works from one shared queue. You’ll take the lead on problems that require deeper investigation, solution design, or cross-team coordination, while helping the team respond to customer needs across the queue. You’ll also turn what you learn into solutions, tools, and AI-enabled workflows that reduce repeat problems. What you’ll do Own complex, ambiguous, enterprise, and escalated customer problems through investigation, resolution, communication, and closure. Come prepared to lead technical customer calls and escalations. Understand the account and issue history, ask precise questions, explain what is known and unknown, and give customers a clear plan and next update. Investigate unfamiliar issues across web applications, APIs, integrations, authentication, data, and code paths. Use logs, audit trails, session data, and monitoring tools to reconstruct what h

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: We're looking for a Community Manager Intern to help manage, engage, and moderate the Community and Social Media channels of our games. This is a hands-on role, under the guidance of our Social Media and Community Manager. From day one, you'll be taking ownership of real tasks, running Discord operations, keeping the social calendar on track, and keeping a close ear to what players are saying across all our channels. The ideal candidate loves games and is a heavy Discord and social media user: creative, plugged in, and ready to get things done. 💪 What You'll do: On Discord Be the main point of contact with Discord moderators across servers. Take ownership of day-to-day operations: publishing content, monitoring activity, handling escalations, keeping things running smoothly, and r

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is seeking a Hardware Engineering Manager to lead a team developing and supporting high-performance storage systems. This role oversees the full hardware lifecycle, from design through production and customer support. The ideal candidate is a strong technical and people leader who can set direction, deliver results, and collaborate across the organization. WHAT YOU'LL DO Lead, mentor, and develop a team of hardware engineers. Set technical direction and execution plans for complex compute, storage, networking, and I/O systems. Own team delivery across architecture, schematic capture, PCB layout, eDVT, qualification, failure analysis, and production release. Harden and evolve hardware validation and qualification strategies, including automated testing, system stress testing, and coverage reviews. Drive root-cause and failure-analysis efforts for internal issues and customer escalations, ensuring corrective actions improve product robustness. Partner with Manufacturing, Operations, Test, Quality, and JDM/OEM partners to transition new hardware subsystems into production. Build scalable engineering processes, automation, documentation standards, and “Quality by Design” practices. Hire and retain top hardware engineering talent while creating a culture of accountability, collaboration, technical excellence, and continuous improvement. Communicate program status, ris

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing The Customer Service Manager, Repairs and Returns leads a high-performing team responsible for repairs, warranties, returns, and West Coast Returned Goods operations. In this role, you will provide leadership, coaching, and development while ensuring every customer and account interaction reflects the quality and service standards of the Titleist brand. You will oversee repair and return processes, authorize domestic and international golf club credit returns, and resolve complex warranty and customer escalations. As a key partner across the business, you will collaborate with Production, Quality Assurance, Engineering, Sales, Marketing, and Customer Service teams to identify product trends, improve operational performance, and enhance the customer experience. You will also leverage SAP, Cognos, and other business tools to monitor performance, support reporting and forecasting efforts, and drive continuous improvement across service, efficiency, and customer satisfaction. What You Bring High school diploma or equivalent required; bachelor's degree preferred. 5&#43; years of customer service experience, preferably supporting warranty, repair, returns, or service operations. 2&#43; years of experience managing a customer service team of 8&#43; employees. Hands-on SAP experience required. Proven success coaching, developing, and leading high-performing customer service teams. <l

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 1. Advanced Package/Product Integration Drive package product integration for next-generation advanced packaging technologies. Identify integration risks and implement corrective actions during development. Support design rule development and package architecture optimization. Hiring Need: Current workload exceeds available engineering bandwidth, increasing program delay and technical risk exposure. 2. Cross-Functional Technical Leadership Act as primary interface among product engineering, process engineering, manufacturing, suppliers, and customers. Drive alignment on technical decisions and risk mitigation plans. Lead failure analysis and corrective action activities. Hiring Need: Growing project complexity requires additional senior technical leadership to avoid bottlenecks and improve execution efficiency. 3. Customer Support and Technical Engagement Support customer technical reviews and package feasibility assessments. Provide technical recommendations for package implementation and risk reduction. Address customer escalations related to package performance and reliability. Hiring Need: Increased customer interaction volume requires dedicated engineering support to maintain responsiveness and customer satisfaction. 4. Reliability Improvement Drive root-cause investigations for package failures. Improve package yield, reliability, and manufacturing robustness. Develop long-term corrective and preventive actions. Hiring Nee

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Network Support Engineer The SIE Developer Technology Group brings together specialists across a range of technology and platform-specific areas, including Graphics, Systems, Submission, and Network technologies. We support game developers and publishers by resolving technical challenges, improving development processes, and providing solutions that help partners successfully develop and release content on PlayStation platforms. The Network team works closely with first- and third-party developers and publishers, providing technical guidance on PlayStation network services, APIs, tools, and related technologies. Job Description As a member of the Network team, you will: Provide technical support and guidance to developers and publishers across all PlayStation platforms through our support portal, online channels, on-site visits, training sessions, and industry events. Develop and maintain a strong understanding of PlayStation network services, APIs, tools, and technologies, helping partners interpret documentation and implement solutions correctly. Investigate technical issues, identify appropriate solutions, and coordinate escalations with relevant internal teams where required. Collaborate with teams across SIE regions to resolve partner issues and develop solut

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Senior Security Engineer – Enterprise Security shares ownership of the day-to-day operation of the Samsara security environment. You will keep our network access, device trust, and visibility systems running, tuned, and resilient at enterprise scale in partnership with a global team. Utilizing modern principles, you’ll maintain and evolve a modern zero trust program, spend time both on policy design and real-time triage for escalations. You take security seriously and believe the best solutions are low-friction and built in partnership with others. You are comfortable owning and maintaining production systems for long term success - troubleshooting systemic issues, tuning policies based on real incidents, and continuously improving what is already built. You bring an automation mindset to repetitive work, whether using Python, SOAR platforms, or AI-assisted tools. You enjoy supporting teammates and helping other engineers build

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end. Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️ Take Ownership As our Fraud Expert for Partner Reports, you'll own the end-to-end handling of every fraud case that reaches bunq through an external partner, from the individual report to the systemic fix to AI-led transformation. Own every fraud report escalated by our partners yourself: banks, payment schemes, card networks, and other external parties flag suspicious or fraudulent activity tied to bunq accounts, and you make sure each one is investigated, resolved, and closed out with our partner, with no case falling through the cracks. Identify the failure patterns behind recurring or high-risk partner reports, own the structural fixes, and drive AI-led automation that lets partner-report handling scale through intelligence rather than headcount. Hold full KPI accountability for speed, accuracy, and partner and user satisfaction: you distinguish structural design flaws from noise, and you don't stop until the fix is permanent. You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory and partner obligations that govern cross-institutional fraud reporting (card schemes, correspondent banks, cross-border requirements). You have hands-on experience handling complex fraud cases and escalations, including those raised by external partners. You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds. You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end. You're an excellent communi

We are seeking an experienced compliance professional to join us as Deputy MLRO , supporting the MLRO in maintaining a strong AML/CFT framework and ensuring continuous regulatory coverage. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are looking for an experienced AML and compliance professional to serve as Deputy MLRO . The role will support the MLRO in the day-to-day operation of the AML/CFT programme and act in the MLRO’s capacity during periods of absence. The successful candidate must have strong knowledge of local AML/CFT requirements. Key Responsibilities Deputy MLRO & AML/CFT Duties Act as Deputy MLRO and provide full MLRO coverage during the MLRO’s absence. Support the MLRO in maintaining the Company's AML/CFT framework and ensuring compliance with regulatory requirements. Review internal suspicious activity escalations and support decisions on regulatory disclosures and STR filings. Support preparation and submission of regulatory reports, as required. Oversee and support transaction monitoring, sanctions screening, customer risk assessments, EDD and PEP reviews. Assist with investigations involving higher-risk customers, tr

Job Requisition ID # 26WD101226 Position Overview As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Enterprise Customer Sales business. You are embedded with senior Enterprise Sales and CS leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Enterprise team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries, and you are the direct interface back into Autodesk's Revenue Operations team and other supporting organizations. This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field. When this role is working well, Enterprise leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive. What Success Looks Like Sales leadership makes operational decisions faster, with fewer escalations to the central Revenue Operations team and supporting organizations. Operational gaps are identified and resolved before they affect field execution The central Revenue Operations organization and critical stakeholders recei

About the Role We are looking for a Salesforce Administrator to help manage, support, and grow our Salesforce platform. You will work closely with our Salesforce Team and partner with Sales, Marketing, Customer Success, and Operations teams to help translate business needs into scalable CRM solutions. This is a hands-on role supporting overall platform administration and team enablement. Key Responsibilities Manage all aspects of the Salesforce platform including user setup, profiles, roles, permissions, and security settings. Design, build, and maintain custom objects, fields, flows, validation rules, page layouts, and approval processes. Support requirements gathering sessions with business stakeholders, partnering with senior team members to translate needs into scalable solutions. Develop and maintain reports, dashboards, and analytics to support data-driven decision-making across the organization. Manage data quality initiatives including deduplication, data imports/exports, and integrity audits. Evaluate, implement, configure, and manage AppExchange solutions and third-party integrations. Partner with developers and architects on complex customizations and integrations beyond declarative capabilities. Provide training, documentation, and ongoing support to end users and administrators. Stay current on Salesforce releases and proactively identify opportunities to leverage new features. Support production issues during business hours; participate in a rotational on-call schedule alongside senior team members for after-hours escalations. Be willing to work in office 4 days a week. Perform other duties as assigned. Qualifications 3&#43; years of hands-on Salesforce administration experience. Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or addit

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Investigator in Coinbase’s Financial Intelligence Unit within Compliance (2LoD), you’ll help drive Coinbase’s financial crime investigations capability across multiple jurisdictions. This team leads complex reactive and proactive investigations, develops intelligence on emerging typologies and risk patterns, and translates investigative insights into high-quality SAR/STR decisions, escalations and programme improvements. You’ll work on high-impact matters across Coinbase’s global platform, partnering closely with MLROs, local compliance teams, operations teams and cross functional stakeholders to protect Coinbase and its customers from financial crime. What you’ll do: Own end-to-end investigations into complex AML/CFT matters, from alert review or referral, through case development, disposition and SAR/STR submission to relevant FIUs. Conduct delegated MLRO reviews of Suspicious Transaction Reports and Suspicious Activity Reports prior to filing, ensuring accuracy, quality and regulatory defensibility. Lead proactive investigations, using transaction data, on-chain activity, trading behaviour and cross functional intelligence and OSINT to identify emerging typologies, threat patterns and high-risk activity. Develop actionable intelligence from casework and analytics to inform escalations, regulatory reporting, control enhancements and im

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Professional Services team works with our most strategic users. You will work on the highest visibility projects to provide technical expertise to our customers to help accelerate their knowledge, solution design and integrations with Stripe. This role is responsible for leading strategic conversations and developing plans that will transform the payments and financial infrastructure for leading enterprises. What you’ll do Responsibilities Plan and execute integration engineering end-to-end, from high-level architecture down to code implementation. This includes conducting discovery sessions with users to understand their goals, parsing out specific use cases, and guiding users to implement high complexity integrations. Think on your feet and communicate technical concepts, explaining how Stripe works from both a product feature and API architecture perspective. Manage user expectations on timelines and product changes. Be the primary, ongoing technical point of contact for our largest users' and partners' technical teams. You will be responsible for resolving user integration issues and owning escalations for operational issues and priority requests. Collaborate with Sales, Solution Architecture and Implementation teams to drive client engagement, customer wins, and revenue on behalf of the Professional Services team Collaborate closely with Product and Engineering to proactively identify potential enhancements and new fe

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager 1. Overview This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray. 2. Role • Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations. • Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning. • Conduct demos and office hours to guide users through Jira workflows and integrations. • Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha • Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements. • Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards. • Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation. • Maintain Confluence pages for s