Escalations Specialist Jobs

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

At Experient, we provide experience, technology, and transformation support to our clients, creating a dynamic work environment. We value collaboration, prioritize effective communication, and focus on delivering results quickly and practically. Whether you’re looking to deepen your expertise or take on new challenges, we’re here to support your journey every step of the way. We are seeking a Project Management Consultant to join our Transformation team. This role is focused on leading complex, enterprise-scale initiatives with strong governance, financial oversight, and cross-functional coordination. You will drive disciplined execution across business and technology teams while ensuring alignment to established portfolio, funding, and delivery frameworks. This is an ideal role for a consultant who excels at structuring ambiguity, aligning diverse stakeholders, and delivering measurable outcomes in highly matrixed environments without needing to be deeply technical. What You’ll Do Lead end-to-end delivery of complex business and technology initiatives, from project initiation through execution and closeout. Develop and manage integrated project plans, timelines, budgets, and resource forecasts to ensure delivery within scope, schedule, and the approved budget. Establish and maintain governance structures, including risk and issue management, decision logs, dependency tracking, and executive reporting. Partner with business, product, and technology stakeholders to define requirements, align priorities, and coordinate cross-functional workstreams. Manage scope and change control processes, assessing impacts to schedule, cost, and outcomes while preparing materials for governance review and approval. Monitor spend and forecasts while keeping projects aligned to expected results and value. Facilitate steering committees, status meetings, and working sessions to maintain alignment, accountability, and delivery momentum. Proactively identify risks and blockers, escalatin

Role Overview As a Security Risk and Compliance Lead you will play a hands-on role in maturing and operating Asana's compliance and certification programme—with a primary focus on FedRAMP Continuous Monitoring and authorization activities. This role sits at the intersection of traditional GRC work and compliance engineering: you will own our FedRAMP programme day-to-day, while also supporting our broader audit cycles and control frameworks across SOC 2 and ISO 27001. This is an excellent opportunity for someone with early-career GRC experience who has a strong grounding in FedRAMP and is excited to grow their technical skills in a high-growth SaaS environment. You will partner closely with Security Engineering, Legal, Privacy, and R&D to ensure our FedRAMP obligations are met with rigour, our controls are effective, and our certifications are maintained. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What You’ll Achieve FedRAMP Continuous Monitoring Own the monthly FedRAMP ConMon package submission, ensuring it is accurate, complete, and delivered on time every month. Track and drive completion of all timebound FedRAMP requirements by working closely with Engineering, People, and other responsible teams. Maintain a clear calendar of FedRAMP deliverables and proactively flag risks to timelines, escalating where needed to ensure nothing slips. Serve as the internal subject matter expert for FedRAMP, acting as the day-to-day point of contact for FedRAMP-related queries from internal teams and helping them understand their obligations and what good looks like. Proactively engage with a wide range of team

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations. In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members. What you will do Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively. Support renewal conversations and standard contract processes, escalating complex scenarios as needed. Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption. Identify basic expansion or usage opportunities and partne

About the Team OpenAI is building the infrastructure foundation for the next generation of AI. The Data Center Engineering team defines the strategy, reference architectures, technical requirements, and delivery standards for the large-scale data centers that support OpenAI research, products, and infrastructure partners. As a Data Center Infrastructure Engineering Program Manager, you will help turn complex infrastructure strategy into executable programs across electrical, mechanical, controls, network, hardware, construction, commissioning, deployment, and operations workstreams. You will partner with research, hardware engineering, data center engineering, site development, supply chain, security, EHS, finance, legal, operations, and external delivery partners to bring OpenAI's infrastructure vision to life. About the Role We are looking for an Engineering Program Manager (EPM) to lead assigned infrastructure programs focused on production and non-production network integration, controls coordination, and the design and deployment of data hall or whitespace facilities. The EPM will support functional Directly Responsible Individuals (DRIs) across network, controls, structural, electrical, and mechanical disciplines. Key responsibilities include coordinating assigned workstreams and program controls, maintaining risks and interfaces, and supporting readiness within the network and data hall deployment track. The ideal candidate thrives on bringing structure to complex environments characterized by ambiguous technical requirements, large partner ecosystems, tight deadlines, and high operational stakes. This individual must be adept at keeping teams aligned on decisions, risks, dependencies, schedules, and readiness criteria, and escalating gaps or decision points when needed. Candidates should have a proven track record of managing technically challenging engineering programs across major lifecycle phases, including design, validation, procurement, construction, c

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Design and develop complex, scalable, and high-performance features and systems within your team, ensuring clean, efficient, and maintainable code. Collaborate closely with product managers, architects, and fellow engineers to help shape technical approaches and project plans for your team’s roadmap. Provide technical input and recommendations to ensure solutions align with business objectives, compliance standards, and long-term maintainability, escalating cross-team architectural questions to staff/principal engineers as needed. Diagnose and resolve complex production issues within your team’s systems, driving root cause analysis and fixes, and escalating the most critical, cross-system issues appropriately. Mentor engineers through code review, pairing, and day-to-day guidance, helping raise the quality bar within the team. Review team members’ code with a focus on improving design and implementation quality. Your Opportunity: Develop and maintain key components and features, integrating new functionality and helping maintain the reliability and scalability of core infrastructure.

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Key Responsibilities Lead end-to-end project management for (Client) and other Tier-1 OEM customers, from project initiation through FATP ramp-up and mass production. Act as the primary customer interface, managing project timelines, deliverables, and communication to ensure alignment with client expectations. Collaborate with cross-functional teams (engineering, operations, supply chain, quality, procurement, and finance) to drive successful program execution. Manage project schedules, risks, and resource allocation to ensure on-time delivery and cost targets are met. Support contract negotiations and business terms with (Client) customers, ensuring alignment with company goals and profitability. Provide technical and business support during customer meetings, audits, and on-site visits. Drive NPI (New Product Introduction) readiness, FATP line setup, and factory ramp-up by coordinating between client teams and internal operations. Monitor material readiness, demand planning, and capacity to support business continuity and minimize production risks. Conduct regular project reviews with internal stakeholders and clients, escalating risks and driving corrective actions. Support business development initiatives by analyzing (Client)/OEM roadmaps, identifying growth opportunities, and contributing to proposals and pricing strategies. Benchmark industry practices and client requirements to optimize cost structure, quality, and efficiency across FATP programs. Build and maintain strong client relationships, serving as the liaison to ensure clear communication between client, internal teams, and contract manufacturers. Qualifications Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field. 2+ years of exper

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumer Growth Experience Engineering (CGX) builds the platforms and end-to-end experiences that power Affirm’s consumer growth across push, email, app, and web. We own the core engagement surfaces and systems that help customers discover value, onboard seamlessly, and take confident next steps by using personalization, segmentation, and experimentation to deliver the right experience at the right moment. Our work sits at the intersection of product, analytics, design, platform, and growth. We focus on building scalable, reliable tooling and consumer experiences that enable rapid go-to-market, improve conversion and activation, and grow long-term customer value. If you’re excited about shaping high-impact consumer journeys, solving ambiguous growth problems, and turning strategy into measurable outcomes at scale, CGX is the team for you. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support peers and stakeholders in the product development lifecycle by collaborating with product management, design, and analytics, participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology, or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” and on-call efforts. You will foster a culture of quality and ownership by setting or improving code review and design standards for your team, and advocating for them beyond

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumer Growth Experience Engineering (CGX) builds the platforms and end-to-end experiences that power Affirm’s consumer growth across push, email, app, and web. We own the core engagement surfaces and systems that help customers discover value, onboard seamlessly, and take confident next steps by using personalization, segmentation, and experimentation to deliver the right experience at the right moment. Our work sits at the intersection of product, analytics, design, platform, and growth. We focus on building scalable, reliable tooling and consumer experiences that enable rapid go-to-market, improve conversion and activation, and grow long-term customer value. If you’re excited about shaping high-impact consumer journeys, solving ambiguous growth problems, and turning strategy into measurable outcomes at scale, CGX is the team for you. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support peers and stakeholders in the product development lifecycle by collaborating with product management, design, and analytics, participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology, or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” and on-call efforts. You will foster a culture of quality and ownership by setting or improving code review and design standards for your team, and advocating for them beyond

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities: Serve as the primary point of contact for clients post go-live support, managing inbound support requests and ensuring timely, high-quality resolutions Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level — not just the surface Partner with clients to understand their regulatory environment, core system configurations, and operational workflows in order to recommend solutions that truly fit their needs Maintain accurate records of all client interactions, escalating issues to engineering or product teams as needed Identify patterns in support requests and proactively surface product feedback and client insights to internal teams Leverage AI tools to streamline and optimize day-to-day responsibilities Contribute to the development of help articles, training materials, and client-facing documentation Need-to-Haves: Experience working at a bank or credit union — you know what a core system is, you understand regulatory requirements, and you can speak your clients' language A natural curiosity to dig past the surface-level problem and uncover what clients actually need Strong written and verbal communication skills with a client-first mindset Ability to manage multiple open issues simultaneously without dropping the ball Comfort working in a fast-paced, early-stage startup environment where the playbook is sti

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance. Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws). Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security-sensitive contractual discussions, escalating risks and tradeoffs appropriately. Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness. Translate regulatory and privacy expectations into scalable, region-aware technical controls across model governance, agent security and safety

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities: Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting Oversee customer account management, including formal communications of product updates and roadmaps Travel to client sites for project kickoffs, training sessions, and other key project activities Leverage AI tools to streamline and optimize day-to-day responsibilities Analyze customer data to ideate and recommend new features and enhancements Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed Identify and develop new business opportunities with existing clients Need-to-Haves: Strong understanding of SaaS business models and large-scale software implementation projects Experience working at a financial institution or fintech company Excellent communication and negotiation skills Technical understanding of fintech products Experience working with agile engineering and design teams Nice-to-Haves: Customer-facing experience at an early-stage company Previous experience in a product or customer-facing role at a fintech or FinServ company Experience with data analysis tools such as SQL Familiarity with project management tools, customer success software and CRM systems A collaborative, entrepreneurial spirit And finally, a brief overvi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Partner Merchant Interfaces - Integration team within Decisions Foundations is growing and we are looking for a Software Engineer II with a track record of leading projects and initiatives on the Partner Merchant Interfaces Team. You will be part of a fast paced team which is responsible for the APIs that Partners and Merchants use to integrate with Affirm, and also power some of our top partners like Amazon and Stripe. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For · You have a total of 1.5+ years of experience as a software engineer. · You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. · You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. · You have experience designing, developing and launching APIs at scale using languages like Python or Kotlin. · You have mastered taking a simple problem or business scenario into a solution

【About Appier】 Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier 's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. 【About the role】 We are seeking for an intern for AIXPERT product team in Taiwan. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals. 【Responsibilities】 Cultivate strong relationships with clients. Identify key account growth opportunities with key stakeholders. Strategize and plan digital marketing campaigns to meet clients goals. Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting. Assist clients to expand their usage and adoption of enterprise solution. Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable. Perform service delivery and first line technical support for the product implementation. Discussing the product definition, implementation, operation and clarifying issues with the customer. Assist in renewing client contract and cultivate upsell opportunities. Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed. Fully understand client requests, documenting and engaging appropriate resources. 【About you】 Have related experience or knowledge in digital marketing. Experience on operating Google Ads, Facebook, Apple Search Ads. Performance marketing or App optimization experience is a plus. Good at problem solving and cross-functional collaboration. Logically thinking and possess good time management abilities. Requires

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Manager of Compliance Testing and Assurance on the Compliance Testing and Assurance team, you'll help build and run the independent oversight program that tests whether Coinbase's compliance controls are designed and operating effectively across US and international entities. This team plans and executes testing and monitoring activities enterprise-wide, partnering with Compliance, Legal, Risk, Internal Audit, and business functions to strengthen Coinbase's compliance framework. You'll own the execution of risk-based testing cycles, deliver clear reporting to senior leadership, and drive continuous improvement of CTA methodologies and governance. What you’ll do: Own the end-to-end execution of assigned CTA activities, from planning and fieldwork through reporting and issue remediation, escalating findings as needed. Build and enhance enterprise-wide CTA program methodologies, governance documents, and testing frameworks in partnership with the Head of CTA. Drive the development of the risk-based annual CTA plan in collaboration with Compliance staff across International, Institutional, Product, Tools, and AML/CFT teams. Deliver periodic reporting on CTA plan progress, testing results, root cause analyses, and remediation status to senior compliance leadership. Lead issue tracking and remediation validation, ensuring issue owners implement corrective action