Escalations Specialist Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

As a Partner Manager in the A4A program , you will strategically execute Automattic ’s growth strategy by developing and nurturing meaningful relationships with a portfolio of digital agencies in the Automattic partner ecosystem. A person in this role will partner with key stakeholders within digital agencies and internal business units at Automattic. These relationships will support lead generation and drive joint revenue goals between Automattic and digital agencies. You’ll also play a key role in enabling the agencies in their book with value-driven initiatives, including joint go-to-market strategy creation, training and events, and co-branding & selling to ensure that all of their agencies and their respective clients are getting the most out of Automattic’s product suite and hitting their success metrics. Responsibilities: Drive sales of Automattic products through partner channels with Digital Agencies, identifying new opportunities for revenue generation. Identify, source, and develop growth strategies to increase agency partners’ book of business. Monitor and report on sales performance and adjust strategies as needed. Take ownership of all aspects surrounding agency account management. This includes cultivating relationships, implementing go-to-market (GTM) strategies, escalating technical emergencies, and conducting business reviews. Monitor the health of the agency's clients’ sites using Automattic products, and manage retention risks. Identify, recruit, and onboard partners who align with the A4A program growth strategy, and who will benefit from a close relationship with our product suite and team. Build multiple champions within each digital agency, and understand their business strategy, organizational structure, and go-to-market focus. Become the agency’s trusted advisor. Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions. Collaborate on marketing a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As Employment Counsel on the Employment Legal team, you'll provide day-to-day employment law counseling and compliance support across Coinbase's global workforce of approximately 5,000 employees in 20+ countries. This team owns all aspects of global employment legal, from people relations counseling and employment agreements to HR compliance, employment litigation, and the emerging intersection of AI and employment law. You'll independently manage a counseling portfolio covering performance management, disciplinary matters, and exits while supporting employment agreements, HR compliance, and AI tool deployment compliance for the People team. What you'll do: Own a people relations counseling portfolio, providing first-line legal support on performance management, disciplinary processes, accommodations, policy questions, and exits across the full company. Advise on international employment matters across our 20+ country footprint, partnering with outside local counsel and HR on cross-border questions, country expansions, and EMEA and APAC employee issues. Support employment agreement workflows, including offer letter review, standard separation agreements, transfer letters, and relocation agreements, working from established templates and escalating complex matters. Drive tactical compliance support for the People team's deployment of AI tools in recruiting and HR, rev

Become a part of our caring community The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Inbound Contacts Representative serves as a primary point of contact for customers, providing support through phone, digital, and written channels. This role handles a variety of customer inquiries, resolves issues, and delivers accurate information while ensuring a positive customer experience. The position performs moderately complex customer service, administrative, and operational support activities, manages semi-routine assignments with minimal guidance, and exercises sound judgment to support quality service and customer satisfaction. As an Inbound Contacts Representative, you will: Respond to customer inquiries by phone, digital, or written channels, including benefits questions, issue resolution, and member education. Accurately document customer interactions, requests, concerns, and resolutions in applicable systems. Research and resolve customer issues, escalating complex or unresolved matters as appropriate. Apply established policies, procedures, and resources to deliver accurate and timely support. Use critical thinking and sound judgment to address customer needs and recommend solutions. Manage workload effectively, prioritize tasks, and meet quality and service expectations. Work independently within established guidelines while supporting customer satisfaction and business objectives. Use your skills to make an impact Required Qualifications 3

The Sec & Derivatives Sr Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions. Responsibilities: Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards Process various hedge fund tasks, including calculating net asset value, reconciling cash and holdings, and pricing securities Offer advanced solutions for assigned securities processing areas Provide guidance and assistance to junior staff Oversee the set-up of new hedge funds, while representing a securities processing team, and acting as the analytical and procedural expert Serve as analytical or procedural expert for securities processing deliverables/initiatives Prepare expense budgets, analyze expense calculations, and prepare unaudited financial statements Ascertain fund value and allocate values to each investor Assist with the development of new techniques and streamlining hedge fund/securities processing activities Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications : 5-8 years of relevant experience Consistently demonstrates clear and concise written and verbal commun

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Assist in basic account opening for existing customer Provide service delivery to internal/external customers to resolve account service issues Execute financial transactions in accordance with bank policies and procedures Refer opportunities to segment partners where appropriate Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Previous Retail Banking or similar experience required Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the ty

Become a part of our caring community The Provider Contracting Professional supports the West Region in the negotiation, analysis, and maintenance of physician and other provider agreements for an organization delivering healthcare to the senior population. You will assist with contract management activities, provides analytical support, and ensure accurate documentation within established processes and guidelines. You will report to a Director, Provider Contracting. Job Responsibilities: Support the contracting team in drafting, reviewing, and processing provider contracts and amendments Collaborate with market engagement, leadership, and legal teams to facilitate contract execution and resolve basic contract term revisions Assist in communicating contract terms, payment structures, and reimbursement rates to IPA and ACO provider groups under the guidance of senior staff Conduct initial financial analyses of contracts and terms; prepare summaries for senior review Maintain contract files and documentation within the organization's tracking system, ensuring accuracy and compliance Assist in identifying and reaching out to potential providers for network development based on current needs and network composition Prepare reports and updates for contracting initiatives as requested Manage assigned priorities and deadlines, escalating complex issues to senior team members Use your skills to make an impact Required Qualifications 2+ years' experience in provider contracting, network management, or a related healthcare field Knowledge of managed care or value-based contracting Understand contract terms and basic financial impact Preferred Qualifications Experience supporting ACO or IPA provider

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. Responsibilities: Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions Understand and comply with Citibank policies, standards and procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:</u

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. This role supports a high-visibility manufacturing expansion in Boise, where Micron is investing approximately $15 billion to establish leading-edge DRAM manufacturing capabilities. The team plays a critical role in driving operational excellence, process stability, yield improvement, and manufacturing output while supporting Micron's long-term global growth strategy in semiconductor manufacturing. The ID1 High Volume Manufacturing Shift Process Engineer is responsible for optimizing semiconductor manufacturing processes, improving product quality, increasing equipment and process efficiency, and supporting area throughput goals. This position partners closely with equipment engineers, shift operations teams, process owners, and cross-functional stakeholders to rapidly resolve issues, implement continuous improvement initiatives, and ensure manufacturing objectives are achieved safely and effectively. Responsibilities Monitor and optimize manufacturing processes to improve yield, quality, throughput, and overall equipment effectiveness while supporting area KPIs and wafer output goals. Analyze process performance using SPC, FDC, DOE, and other engineering methodologies to identify trends, resolve excursions, and drive systematic problem solving. Lead issue resolution activities by identifying, escalating, and addressing process, tool, defect, yield, and output-related concerns in a timely manner. Develop, update, and main