Front Office Manager Jobs

About the Opportunity This is a core strategy and operations role within VIP business, serving as the strategic operating brain behind our VIP client franchise. You will take an end-to-end business perspective across VIP clients, trading products, market dynamics, and RM operating models. Your responsibility is to identify the most important growth and efficiency opportunities, then design scalable, measurable, and repeatable strategies to address them. Beyond developing recommendations, you will translate strategy into client segmentation, product and benefit propositions, operating journeys, decision frameworks, and actionable RM playbooks. You will also personally lead high-impact initiatives from problem definition through execution and performance evaluation. This is not a traditional campaign operations or front-line execution role. We are looking for someone with strong business judgment and strategic thinking who is equally comfortable going deep into operational details and driving tangible results. 该岗位是 VIP 业务体系中的核心策略与运营角色，承担 VIP 业务“运营策略大脑”的职责。 你需要站在整体业务视角，理解 VIP 客户、交易产品、市场环境与 RM 作业模式，识别影响客户增长和业务效率的关键问题，并设计可规模化、可衡量、可持续迭代的运营策略与机制。 你不仅需要提出策略，更需要将策略转化为客户分层、产品组合、权益机制、运营路径和 RM 作战方案，并亲自推动关键项目落地。最终目标是让前端 RM 拥有更清晰的客户经营方向、更有效的策略工具和更高的业务产出。 这不是传统的一线活动运营岗位，也不是单纯的支持职能。我们希望你既具备较强的业务判断和战略思考能力，也愿意深入业务一线，解决复杂而具体的问题。 What You’ll Be Doing 制定VIP业务运营策略 Define the VIP Business Operations Strategy 基于业务目标、市场环境、客户需求及交易行为，识别VIP业务的核心问题与增长机会，制定阶段性运营策略、业务优先级及落地路径。 Identify critical business challenges and growth opportunities based on business objectives, market conditions, client needs, and trading behavior. Set strategic priorities and develop clear execution roadmaps. 搭建VIP客户经营体系 Build the VIP Client Management Model 围绕客户价值、资产规模、交易行为、产品偏好及生命周期建立客户分层与经营模型，设计产品组合、权益机制、触达策略及客户价值提升方案。 Develop client segmentation and management frameworks based on client value, assets, trading behavior, product preferences, and lifecycle stages. Design differentiated product, benefit, engagement

About the team OpenAI’s Enterprise Go-To-Market organization helps the world’s largest companies adopt and scale our AI platform across their business—from ChatGPT Enterprise to our developer platform and APIs. In Japan, we partner with leading organizations across industries including Financial Services, Manufacturing, Life Sciences, Retail, and Technology to build new AI-powered customer experiences, transform operations, and reimagine how work gets done. As adoption accelerates through pilots, experimentation, and developer-led use cases, the GTM team turns that momentum into durable, enterprise-wide deployments. Sales Development sits at the front of this motion—where technical curiosity becomes executive engagement and OpenAI’s enterprise relationships begin. About the role We are hiring a Sales Development Manager, Japan to lead and develop a team of SDRs supporting our enterprise business in Japan. Reporting into Sales Development leadership, this role will be responsible for coaching and developing a high-performing team focused on generating qualified pipeline and creating strategic opportunities across some of Japan’s largest and most influential organizations. This is a foundational front-line leadership role within OpenAI’s Japan GTM organization. You will help define how we engage prospective customers in the Japanese market, convert product and developer interest into enterprise conversations, and build repeatable outbound and inbound motions that reflect the unique dynamics of enterprise selling in Japan. You will partner closely with Japan Sales leadership, Account Directors, Marketing, Solutions Engineering, Partnerships, and Strategy & Operations, while connecting our Japan go-to-market motion with OpenAI’s broader regional and global strategy. In this role, you will Lead, coach, and develop a team of SDRs supporting Large Enterprise, Strategic Accounts, and key industry verticals across Japan Drive high-quality pipeline generation through outb

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Event Operations Associate is responsible for carrying out front-line event setup, executing logistics for the retail infrastructure at live events, and ensuring operational excellence throughout every stage of the fan experience. This role supports the full lifecycle of event retail — from merchandise setup and stocking to sales transactions and breakdown — while maintaining the highest standards of professionalism and customer service to ensure the Fanatics brand is always positively represented. The Retail Event Operations Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Collaborate with the onsite Retail Event Management Team to ensure all directives are executed efficiently and the retail environment meets Fanatics' standards throughout each event. • Support fellow team members during setup, breakdown, and sales operations, fostering a fun, professional, and high-performing environment for both staff and fans. • Build and maint

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our mission: As a Sales Development Representative (SDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals. Your Sales Manager will act as your dedicated coach, guiding you through the outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing a successful outreach strategy from our comprehensive training program. Shift timings: From 7.30 pm to 4.30 am or similar. You’ll enjoy this role if you are… Courageous, determined, and not afraid to fail Motivated by meeting and exceeding targets and goals Comfortable working remotely in a night shift and a strong believer in individual accountability IIntellectually curious and looking to develop and grow your sa

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. About the Role: In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets. A Day in the Life of a Provider Data Operations Associate: Utilize SQL to extract, manipulate, audit and analyze data Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency. Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach Ensure all data privacy and compliance standards are met Skills & Qualifications: At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above) At least 2 years of work experience Relevant experience in d

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Estamos em busca de um consultor Desenvolvedor(a) Fullstack com foco em Backend Pleno , proativo e com forte foco em desenvolvimento front-end, para apoiar e aprimorar a Experiência Autenticada do cliente. Principais Responsabilidades Experiência e/ou proficiência em diversas das áreas abaixo, com ênfase especial em API Gateway e API Management (Gerenciamento de APIs) . Inglês avançado - (mandatorio), será avaliado em entrevista. Linguagens de Programação: Java, Python ou JavaScript; experiência com sistemas distribuídos, programação orientada a objetos, padrões de projeto (design patterns) e metodologias de design; desenvolvimento de serviços Java utilizando Spring CLI, Maven e arquitetura de microsserviços, além de conhecimentos em multithreading, concorrência e processamento paralelo. Frameworks: React, Spring Boot e Node.js, incluindo experiência com desenvolvimento Full Stack e stacks como MEAN e MERN. Armazenamento de Dados: Estruturas de dados NoSQL ou relacionais; experiência com MongoDB e PostgreSQL; conhecimento de ferramentas de BPM (Business Process Management). Streaming e Mensageria de Dados: Experiência com Amazon SQS e Amazon Kinesis. APIs (Application Programming Interfaces): Experiência no consumo e desenvolvimento de APIs; implementação de padrões de Arquitetura Orientada a Serviços (SOA); conhecimento de tecnologias de serviços web, incluindo APIs, REST, JSON, SOAP, XML, JDBC e MySQL. API Gateway e API Management: Experiência com: Apigee: configuração de proxies, API Products, configuração de Target Servers, Shared Flows, KVMs e configuração de mTLS. Kong API Gateway: configura

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is building a global practice for Managed Service Providers from zero: The program, the proposition, and the wins that prove it out. As Senior Solutions Architect, MSP, you're the technical front line: helping define how Everpure goes to market with MSPs, then taking that straight to the field to win deals. You'll work shoulder-to-shoulder with MSP architects and their end customers, fluent in cost-per-tenant economics one minute and whiteboarding architecture the next. There's no playbook yet; you'll be building it and proving it, deal by deal. WHAT YOU'LL DO Own technical leadership of MSP opportunities end to end: discovery, solution design, sizing, competitive positioning, POCs and technical close. Define the end-to-end service architecture — multi-tenancy, automation, provisioning, operational model and integration into the MSP's existing stack. Model and influence the commercial construct: unit economics, cost per tenant, Evergreen//One and consumption models. Displace competitors in MSP environments and position the full platform — FlashArray, FlashBlade, Portworx and Everpure Data Intelligence. Build technical credibility with MSP architects, practice leads and CTOs, growing a population of partner-side technical champions. Feed real MSP requirements back into the global MSP programme and Product Management, contributing reusable IP — reference architectures, sizing guides, service blueprints — fr

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Social Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on public social platforms.You'll help stand up the function from scratch and operate it day-to-day. You'll actively monitor brand and product conversations, triage emerging issues, and own social escalations end-to-end. During live escalations, you'll build real-time social reports that turn data into actionable recommendations to resolve issues quickly and reduce reputational risk. The ideal candidate pairs deep fluency in the social analytics landscape with calm judgment under pressure, sharp written communication, and a bias toward action. Key responsibilities Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage social escalations Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria Own social escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Build social reports in real-time, using the data to drive actionable recommendations that quickly and effectively resolve live incidents and reduce reputational risk Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than

About the Team The Storage organization builds and operates the online stateful systems and abstractions that DoorDash Engineering depends on: reliable, efficient, secure, and easy to use. Within Storage, the Distributed Caching team owns every caching offering at DoorDash end to end, including ElastiCache (Redis/Valkey), Boulder (our KVRocks-based key-value store for high-QPS feature serving), Entity Cache (read Bill Shen’s engineering blog post, “ High-Performance Proxy Cache for DoorDash Services ”), and the Distributed Lock Service, plus the smart clients (asgard-redis, valkey-go) that sit in front of them. These systems back critical product surfaces across DoorDash, Wolt, and Deliveroo: the team runs roughly 400 ElastiCache clusters serving hundreds of millions of GET requests per second in aggregate, and Boulder, our offline-to-online feature store, serves billions of feature lookups per second at peak. About the Role The team owns provisioning of clusters and the smart clients that sit in front of them, baking in sensible defaults so that other engineering teams get a turnkey caching solution instead of having to run their own. You'll help drive Boulder's evolution to scale further, improve cost efficiency, enhance performance, and support real-time updates; re-platform the Distributed Lock Service onto a strongly consistent backend; and build the self-serve tooling and recommendation engine that let customers describe a workload (QPS, TTL, payload size, latency profile) and get the right backend without talking to a human. You'll go deep on cache invalidation, replication, sharding, compaction, and failover, while shipping the guardrails, automation, and observability that keep this scale operable by a small team. You must be located in San Francisco, Seattle, or the New York Metro Area for this hybrid position. You will report to the Engineering Manager on the Distributed Caching team within the Storage organization. You’re excited about this opportunity b

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Deal Operations Team is the central engine driving commercial contracts to closure by providing the global field organization with business process insight, policy guardrails, and tactical deal execution. We sit within the GTM Strategy & Operations organization, acting as a critical front-line partner to support Okta’s revenue goals, marketplace expansions, and future-state AI workflows. Position Description As part of the Deal Operations team, you will serve as a vital component of our global operational engine, focusing primarily on enabling customers to transact efficiently through our established buying programs. Your core responsibility is to drive transaction velocity and backend data compliance by generating accurate quotes, resolving system friction points, and processing standard approvals. This role is built for a highly disciplined operational professional who thrives in a fast-paced environment and maintains an exceptional eye for detail. Key Responsibilities 1. Core Operations (Run the Business Engine) Execute high-precision quote generation, data validation, and order form configuration within Salesforce CPQ to keep the transaction engine moving. Streamline day-to-day data and process workflows to ensure customers can seamlessly purchase through established Okta buying programs. Identify and document manual friction points in daily processing to support continuous operational improvement. 2. Strategic Targets (Buying Pr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team Okta’s Deal Operations Team is the central engine driving commercial contracts to closure by providing the global field organization with business process insight, policy guardrails, and tactical deal execution. We sit within the GTM Strategy & Operations organization, acting as a critical front-line partner to support Okta’s revenue goals, marketplace expansions, and future-state AI workflows. Position Description As part of the Sustainability and Responsible Technology team, you will act as the foundational support layer for Sustainability & Responsible Technology customer and investor requests within the Deal Operations team. In today’s B2B landscape, Sustainability is no longer just a compliance checklist—it is a critical commercial gatekeeper and sales enabler. You will focus on generating accurate, audit-ready answers, stakeholder management with subject-matter experts (SMEs), and navigating various data sources to ensure Okta remains a highly compliant and competitive partner. This role is best suited for an individual who has previous experience in Sustainability & Responsible Technology, sales operations, strategic response software with RFPIO, or customer support roles. The ideal candidate is familiar with Salesforce CPQ and/or subscription management tools, understands the growing impact of global Sustainability regulations (such as the CSRD and supply chain transparency requirements), and is interested in working withi

ABOUT THE PROJECT MANAGER ROLE: WIN is looking for proactive and execution-focused Project Managers who can drive projects end-to-end, remove blockers quickly, manage timelines efficiently, and ensure strong collaboration across teams. We are looking for someone who can lead from the front, a structured thinker who understands technology well enough to hold teams accountable, provide meaningful feedback, and ensure smooth execution without unnecessary process overhead. KEY RESPONSIBILITIES: Organize and manage end-to-end execution of multiple SaaS-based projects and priorities with strong ownership. Define project scope, timelines, deliverables, dependencies, and responsibilities across teams. Collaborate closely with product, engineering, design, QA, and business teams to ensure smooth execution. Define and manage project roadmaps in coordination with stakeholders and development teams. Drive day-to-day project execution and ensure timely delivery across all phases. Identify blockers, risks, and operational gaps proactively and ensure timely resolution. Maintain and manage release sheets, sprint trackers, project documentation, and status reports. Communicate project progress, timelines, dependencies, and risks clearly to stakeholders and leadership. Facilitate effective collaboration and alignment between cross-functional teams. Lead project planning meetings, sprint reviews, stand-ups, and delivery discussions. Ensure accountability across teams through regular follow-ups and structured execution processes. Review workflows, suggest process improvements, and implement best practices in project planning and execution. Take a hands-on approach when required by diving deep into solutions. Ensure teams follow quality standards, security practices, and scalable execution methodologies. Balance execution speed with quality and operational efficiency. REQUIRED QUALIFICATIONS: 5+ years of experience in

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, and running them to resolution alongside cross-functional partners. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action. Responsibilities: Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team Own executive escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams You may be a good fit if you have: 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role—ideally at a consumer or developer platform. Direct, hands-on experience running incidents or escalations: you'

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you hold the line on quality even when it is busy? Can you lead a kitchen team through a high-volume service and still have the team better when the shift ends than when it started? We are looking for a Culinary Manager who leads from the front. Someone who understands food cost and portion control, coaches their team through the work, and takes genuine ownership of the kitchen's performance. Consistency is not lucky . It is what happens when a leader pays attention. If you run a tight, proud kitchen, this is where those matter . THE ROLE The Culinary Manager supports the Executive Culinary Manager in leading all kitchen operations, ensuring best-in-class culinary experiences for every gu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do In this role, you will play a critical part in safeguarding our financial ecosystem by investigating high-risk accounts, identifying complex fraud patterns, performing post-incident analyses, and driving cross-functional improvements to scale fraud detection. Building on these core operational duties, you will leverage your fraud, abuse, or product trust experience to improve incident response capabilities across Stripe by managing the entire fraud and abuse incident response process, developing response plans, leading workstreams, and serving as incident commander to ensure timely resolution. Furthermore, you will conduct gamedays to pressure-test response processes, drive proactive improvements, and help automate response workflows using agentic approaches ensuring we neutralize threats with speed