Helpdesk Engineer Jobs

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology. This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position. Please note, flexibility is possible, but this is considered primarily an in-person role, reporting daily to offices located in Playa Vista, California. Responsibilities Provides helpdesk-level coverage and support for internal cl

Overview: We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai. This includes triaging hardware and software issues, network problems and other IT tasks as assigned. What You'll Do: Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment Management of desktop systems, and applications (MS Office / Firefox, etc) Setting up and configuring new desktops and users Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc) Available off hours to monitor and respond to support calls and alerts; Printer management; Audio/Video devices Provide remote support to global users Manage and support mobile devices Inventory management Maintain a knowledge base, documentation and administration procedures Research on new technology Knowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc) Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online What You Have: Bachelor's Degree 3-4 years of experience with IT Support in a corporate office environment Previous internship/volunteering/extracurricular experience OS: Working knowledge of Windows OS. (Mac/Linux a plus) Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory Security: Data & Network security Network/traffic security (file/folder, content filtering, etc) Knowledgeable in Spy/Malware/Virus vulnerabilities Spam filtering; Knowledge of messaging protocols Hardware: Dell Laptops, Printers, Docking Stations, Monitors Applications: Basic Desktop applications, Application deployment and updates as needed Microsoft Suite, including Teams, O365 Office Suite Data recovery tools, Microsoft Office, QuickBooks, etc Telecommu

About the Role & Team This is Amplitude's first People Team hire in India, and we're being deliberate about who we bring in first. People Operations is at an inflection point. A lot of what takes hours today—HR tickets, Workday updates, onboarding tasks—will be handled by AI-assisted workflows in the near future. We're building toward that now, and this role is part of that foundation. You'll join the global People Operations team as a dedicated shared services resource, handling the operational work that keeps our EMEA and AMER specialists focused on higher-complexity, in-market problems—and supporting People Business Partners globally when they need an extra set of hands. In the near term, the work is largely transactional: resolving HR helpdesk tickets, processing Workday data requests, coordinating onboarding logistics. That's not a knock on the role—it's the job, and doing it with speed, accuracy, and care matters enormously. Over time, as we invest in AI tooling and automation, that transactional load will shift. When it does, this role shifts with it: taking on process improvement projects, helping document and refine how the team operates, and growing into a contributor who shapes practices rather than just follows them. We'll support that progression. Because this is a remote role with no local People Ops team around you, we need someone who is genuinely self-directed. You'll be given clear priorities and good systems to work in, but you'll own your own day. If you thrive in structured work but feel motivated by the promise of doing more over time, this is a good fit. As a People Operations Analyst, you will: Own shared services and HR helpdesk Resolve Tier 1–2 employee inquiries through our HR ticketing system (Console AI) on behalf of EMEA and AMER regional teams: policy questions, employment verifications, leave requests, and benefits inquiries Triage issues that need specialist input—Benefits, Payroll, Legal, or regional People Ops—with clear contex

We’re looking for a Junior IT Operations Administrator to provide frontline IT support to Hootsuite owls and solve day-to-day technology problems. This is a hybrid role that supports the service desk, deploying hardware while gaining exposure to identity, endpoint management, and IT automation. The Junior IT Operations Administrator will support Hootsuite’s AI transformation, working to enhance how the organization adopts and operationalizes AI tools. This role is in-person based from either our Vancouver or Toronto Office. WHAT YOU’LL DO: Service Operations Own and resolve tickets in the Helpdesk queue, documenting solutions in the ticketing system, and following up with clients through to full resolution Build, configure, and deploy laptops and peripherals for new and existing users Support hardware procurement, logistics, and asset management Set up, install, modify, configure, and maintain desk hardware in the office Platform & Systems Create and decommission accounts for new hires, contractors, temps, and exiting employees, following the defined procedures in h connected systems Rotate through structured, mentored exposure to core platforms: identity and SSO basics, Jamf endpoint workflows, and asset automation Support Hootsuite’s AI enablement: assist with provisioning and supporting AI tools, and help owls adopt them effectively Assist Infrastructure and Systems teammates on platform projects, building hands-on familiarity with the tools behind frontline support Create tickets and move work through the agile workflow as it completes Ensure team documentation remains current as processes and stakeholder needs change Assist in departmental projects that require Helpdesk support and resources Perform on-call duties as needed based on the global schedule Perform other related duties as assigned WHAT YOU’LL NEED: 1 year of experience troubleshooting basic to advance

Job Title: Co-Op, IT Operations - Summer 2026 Location : Vancouver, BC (on-site) Term : 4 months Start Date: September 14th, 2026 Openings : 1 Overview : We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems. Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects. This position is based in Vancouver, Canada. WHAT YOU’LL DO: Support the build and deployment of laptops for new users as well as end users as needed Support closing of our Macbook leases by configuring, wiping, recording laptop data as required Set up, install, modify, configure, maintain desk hardware in the office Receive offboarded hardware and update workflows as well as management system based on that Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues Set up, install, and troubleshoot Google Meet Hardware in the office Assist with setting up loaner laptops to AV gear for interviews or smaller company events Keep team documentation updated as processes and stakeholder need change Assist in departmental projects that require IT time and resources Creating tickets and moving tasks through agile workflow as work is completed WHAT YOU’LL NEED: Experience troubleshooting basic to advanced Mac problems Experience troubleshooting Windows OS problems and working knowledge of Dell laptops Experience working with meeting room hardware, AV gear to support meetings Experience working in agile environment a bonus Proven ability to translate technical issues into understandable language for end-

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: The candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT. Responsibilities: Knowledge of MS Office/Advanced MS Excel Good communications skills Email etiquettes Internal team coordination and data management Desired Candidate : Should be very prompt over email/calls A candidate with good communication skills is preferred Basic Excel knowledge is preferred. Verbal and written communication in English Duration: Should be available for 6 months of Internship Education: Must be pursuing Graduation or Post Graduation Why join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

We are seeking a highly skilled Staff IT Product Manager for Internal AI to drive the strategy, delivery, and adoption of AI-powered solutions across our enterprise IT landscape. This role will be pivotal in shaping how AI transforms our internal operations, from service delivery and knowledge management to automation and decision support. The ideal candidate has a proven track record of managing enterprise-scale AI/ML products, collaborating across IT and business functions, and delivering measurable impact. We are looking to speak to candidates who are based in San Francisco, CA or Palo Alto, CA for our hybrid working model. Key Responsibilities AI Product Strategy & Roadmap Define and execute the internal AI product strategy aligned with enterprise IT and business goals Own multiple product lines in the internal AI product space Prioritize high-value use cases across IT functions (helpdesk, infrastructure, security, applications, enterprise data) Balance quick wins (AI copilots) with longer-term bold initiatives (AI-driven automation and decision-making) Experience in implementing AI solutions for enterprises our size and scale. This should include enabling agentic platforms for organizations and bringing to the table the best practices, pitfalls and learnings from such experiences Product Management Execution Embrace the product mindset and own the lifecycle of AI products—from ideation, critical user journey definition, requirements gathering, vendor evaluation, prototyping, and implementation to scaling in production Define and manage product backlogs, roadmaps, and success metrics Drive adoption and ensure AI solutions are delivering measurable outcomes (efficiency, cost savings, user experience) Stakeholder Engagement Partner with IT leaders (Applications, Infrastructure, Security, Service Desk) to identify pain points and AI opportunities Collaborate with business stakeholders to ensure alignment and secure sponsorship for AI initiatives Communica

Your Challenge As a Project Manager, you manage supply chain planning projects of varying sizes, priorities, and objectives. Your success is based on your ability to manage all aspects of the project from solution analysis to go-live and handover to the helpdesk. You are responsible for: Planning and managing project teams’ activities, scope, timeline, budget, and resources during the entire project life cycle. Managing customer expectations. Ensuring the team remains focused on the results in terms of quality, costs, and customer satisfaction. Working closely with solution architects, site managers, consultants, and customers. Reporting on project progress and status to all stakeholders. Applying agile project management procedures and contributing to the continuous development and improvement of our project management methodology and tools. Supporting the personal development of consultants by guiding, coordinating, and coaching them. About you Essential talents and qualifications: 5+ years of solid experience in project management, preferably in the domain of supply chain planning (software), complemented with a university degree. Experience in a multinational organization or a consulting company. A real affinity with IT software and tools. Excellent organizational skills, always keeping the global overview. Strong analytical and problem-solving abilities complemented by a customer-focused mindset. Solid coaching and leadership skills, which allows you to inspire and drive performance in a diverse team and working environment. A team-playing attitude. Effective communication skills in both English and German. The flexibility to travel. Bonus points if you have: Experience with agile implementation methodology. Soft skills · Communication · Global collaboration · Coaching & leadership ·

Job description • You will perform the day-to-day data centre/computer operations (such as running the batch programs, printing of reports, systems and data backup, tapes/cartridges preparation and storage, etc). • You will be required to pro-actively monitor the data centre systems' uptime and performance (such as Server, Midrange and/or Mainframe systems, Networking equipment, Telecommunication connections, Email and Security Systems, Data Centre environment, etc) to prevent any down time or low performance. • You will diagnose and log down hardware problems into incident ticketing system, coordinate the problem resolution with the respective vendor or second level support personnel. • You will liaise with the vendors and other technical teams on any data centre related maintenance and installation activities. • You will also assist to provide helpdesk and basic IT troubleshooting support. • You will also assist in other IT related projects implementations. Job Requirements: • "A" Level Holders, ITE Graduates, Diploma and Degree Holders are welcome to apply. Those with at least 2 years of working experience will be considered for senior roles. • Experience in operating Windows Server, UNIX and/or AS/400 systems. • Good in work prioritization and able to maintain the service levels. • A detailed and systematic person, following the data centre operating procedures. • Willing to perform 12-hour Shift Work.

Auditing of Expense Reports Auditing of expense reports in Concur/Oversight/Appzen. Check for any policy non-compliance and highlight the same to employee. Processing of employee reimbursements as per the scheduled time. Corporate Card Administration Issuance of Corporate Credit cards basis approval. Processing increases in card limits after seeking necessary approvals. Closing of cards due to termination or non-compliance. Reporting & Helpdesk Preparation of monthly reporting for management review. Preparation of reports for internal stakeholders like spend reports. Managing the travel tool pertaining to travel booking. Providing helpdesk support to both external and internal clients. Supporting audit as per requirement. Should have worked in P2P process handling various activities like accurate invoice processing vendor payments query resolution month end accounting entries. Strong knowledge of accounting principles and practices. Should have experience of working in SAP Concur. Strong communication and interpersonal skills for effective collaboration with stakeholders. Should have ability to prioritize work and take quality decisions. Should be proficient in Microsoft Excel and other related applications. Address: IT4 Building, NESCO Center, 5th Floor, South Wing, Goregaon, Mumbai, Maharashtra 400063 Facility: SBS P2P Noram Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP570902

Receiving invoices and Checking accuracy of invoices Scanning the Invoices and saving them on shared drive Keep a track of the scan copies of vendor invoices (batches) If vendor invoices are received with incomplete details / has queries / issues then communicate to sites/regions Processing PO and Non PO accurately and timely Matching Invoices with Purchase Order (if applicable) Processing Non PO invoices against the correct GL and CC Uploading Invoice csv into AX GRNI (Goods Received Not Invoiced) analysis involves accounting for goods or services that have been received by a company but for which the corresponding supplier invoice has not yet been processed or received. Filing the physical invoices and labelling them for easy tracking Proving the requested invoice details to auditors including searching and pulling the physical invoices from the files Invoice processing for APAC sending daily reports to onshore Investigating price quantity variance due to 3 way matching Reverting to Helpdesk Query Supporting Audit team as per requirement Address: Sodexo India on Sites Solutions Pvt Ltd, 5th Floor 509, Topiwala Centre, Off S V Road, Near BMC Market, Goregaon (West), Mumbai - Facility: SBS P2P Australia Qualification: Graduate Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP565609

Responsible for completeness of supplier reconciliations Ensuring timely resolution of supplier queries / issues Review Supplier account reconciliations on a periodic basis Identify & implement AP improvements. Ensure key performance indicators are achieved or exceeded Liaising with multiple stakeholders and ensuring the timely closure of queries and issues Review and validation of reports required by management Respond to urgent/ escalated issues. Conduct regular team meetings to review performance discuss common issues and share updates. Train and guide helpdesk staff with policies process updates and system usage. Address: Sodexo, 1st Floor, Gemstar Commercial Complex, Ramchandra Lane Extension,Kanchpada,Malad (West), Mumbai Facility: SBS P2P 5th Flr Domain Qualification: Graduate Experience: 9 - 10 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP544682

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. TITLE AFM – Soft Services BUSINESS UNIT Integrated Facilities Management LOCATION Deloitte Towers REPORTING TO Facility Manager POSITION GOALS · To provide administrative support to the Facilities Management team at Deloitte, Hyderabad. · To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad. DUTIES & RESPONSIBILITIES · Be accessible for escalation of all FM related issues: Oversee the Helpdesk work process · Provide management advice to Helpdesk operators for escalated issues · Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.