Implementation And Transformation Director Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You’ll own a portfolio of implementations end to end: working directly with customers to understand their support workflows, configuring and testing their agents, driving the project plan, and getting them live quickly and successfully. You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this role, you will Lead AI agent builds from zero to one, driving execution, adoption, and business o

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Manager, People Technology and Services San Mateo, CA Role Overview Sony Interactive Entertainment LLC seeks a Sr. Manager, People Technology and Services in San Mateo, CA to partner closely with customers to drive and prioritize the HCM, Compensation, Time and Absence, Security and Integrations technology roadmap and identify level of effort and proactively engage resources required for each project. Requirements Master’s degree in Information Systems, Computer Science or related field or equivalent and five (5) years of experience in HR Technology architecting scalable HR technology solutions across global organizations; leading cross-functional technical teams and defining and executing multi-year HR technology roadmaps aligned to business strategy; partnering with senior HR and business stakeholders to translate program requirements into Workday solutions; overseeing full lifecycle system implementations, including discovery, requirements, design, UAT, change management, and deployment; managing complex Workday enhancement portfolios, prioritization frameworks, and Agile delivery methodologies; establishing KPIs, measure adoption, drive continuous improvement, and ensure operational excellence; conducting retrospectives, portfolio reviews, and long-

FEQ327R208 While candidates in the listed location(s) in Colorado, are encouraged for this role, candidates in other locations will be considered. At Databricks, our customers challenge us with solving some of the world's toughest data problems. Our customers rely on our Solutions Architect team to understand the technologies that power our platform, the broader cloud and technology ecosystems, and how they can all be brought together to solve these problems. Solutions Architects at Databricks lead the adoption of the Databricks Unified Analytics Platform. As a member of our team, you will sharpen your skills on open-source projects such as Apache Spark™, MLflow, and Delta Lake to advocate the Lakehouse paradigm on public cloud providers. You will gain expertise in cloud platforms, data engineering, data analytics, data science, and machine learning. In this customer-facing role, you will identify use cases for Databricks, develop architectures and solutions using our platform, and guide customers through implementations to deliver strategic business value. You will partner with the sales team to build relationships with our customers and establish yourself as a trusted advisor. Databricks' culture thrives on collaboration and teamwork, and you will contribute your knowledge to our teams by participating in our subject matter expert groups. In this role, you will report to the Solutions Architect Leader supporting the specific business segment. If you are a technologist interested in Data and AI, and enjoy prototyping solutions for customers, this role is for you. The impact you will have: Provide technical leadership for customers to evaluate and adopt Data and AI solutions from Databricks Consult on big data architecture, implement proof of concepts for strategic customer projects, data science and machine learning projects, and validate integrations with cloud services and other 3rd party applications Build and present reference architectures, technical guides, a

FEQ327R208 While candidates in the listed location(s) in Colorado, are encouraged for this role, candidates in other locations will be considered. At Databricks, our customers challenge us with solving some of the world's toughest data problems. Our customers rely on our Solutions Architect team to understand the technologies that power our platform, the broader cloud and technology ecosystems, and how they can all be brought together to solve these problems. Solutions Architects at Databricks lead the adoption of the Databricks Unified Analytics Platform. As a member of our team, you will sharpen your skills on open-source projects such as Apache Spark™, MLflow, and Delta Lake to advocate the Lakehouse paradigm on public cloud providers. You will gain expertise in cloud platforms, data engineering, data analytics, data science, and machine learning. In this customer-facing role, you will identify use cases for Databricks, develop architectures and solutions using our platform, and guide customers through implementations to deliver strategic business value. You will partner with the sales team to build relationships with our customers and establish yourself as a trusted advisor. Databricks' culture thrives on collaboration and teamwork, and you will contribute your knowledge to our teams by participating in our subject matter expert groups. In this role, you will report to the Solutions Architect Leader supporting the specific business segment. If you are a technologist interested in Data and AI, and enjoy prototyping solutions for customers, this role is for you. The impact you will have: Provide technical leadership for customers to evaluate and adopt Data and AI solutions from Databricks Consult on big data architecture, implement proof of concepts for strategic customer projects, data science and machine learning projects, and validate integrations with cloud services and other 3rd party applications Build and present reference architectures, technical guides, a

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem. What you’ll do: Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization How you’ll measure success: Performance against renewals, contract expansion, and revenue growth across healthcare partners Product adoption, utilization, and successful rollout of new healthcare use cases Partner satisfaction, retention, and executive-level engagement Operational excellence across implementations, including on-time delivery and scalability What you're great at: 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare Proven track record of building and leading high-performin

ABOUT THE ROLE: You will play an important role in Accela’s continued growth and success by ensuring the successful, on-time delivery of large and complex Professional Services implementations. As an integral member of a cross-functional team, you will identify key priorities, develop clear execution plans, and partner across the organization to deliver successful outcomes. You will leverage established processes, tools, and templates to manage projects effectively while remaining adaptable to evolving customer needs and business priorities. At the heart of this role is a strong focus on customer value—balancing the needs of our customers and Accela while helping customers maximize the business value they receive from our solutions. At Accela, we believe meaningful work and a positive employee experience go hand in hand. We value collaboration, connection, and a healthy work-life balance. If you are motivated by helping governments better serve their communities through more efficient, open, and innovative technology, we’d love to hear from you. SPECIFIC RESPONSIBILITIES: As the owner of the cross-functional Professional Services delivery process you will make significant impacts on the customer and Accela's business in these key areas: Project Management: Manage engagements start-to-finish by applying standard and accepted project management principles; lead project planning and budgeting; mobilize and direct the work streams of cross-functional project teams; champion the Statement of Work; convert scope change into a change order rather than letting the team absorb it silently. Project Health: Drive on-time and on-budget completion of projects; track project progress and variability; maintain a RAID log - risks, assumptions, issues and dependencies - as the working record; work collaboratively with customer and internal teams to identify risks; develop and execute appropriate risk mitigation strategies within a defined escalation path; implement appropriate track

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are seeking a Product Delivery Specialist to join Lithic’s team in our NYC office. In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks. This position offers a unique vantage point across our business from product and engineering to compliance and operations allowing you to tackle meaningful challenges while making a tangible impact. In this role, you will coordinate a wide range of activities from implementing customer requirements and configuring the software to conducting technical setup and integration support with the ultimate goal of getting the customer’s solution live as quickly as possible, driving fast Time to Revenue (TTR) and provide great customer experience. You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously. You will launch new

Req: FEQ427R110 Location: Tokyo, Japan Marketing teams are stuck between fragmented customer data and martech stacks that copy that data into proprietary silos while customers expect real-time, personalized experiences. Customer Lake, the agentic Customer Data Platform (CDP) built natively into Databricks, changes that equation. It unifies first- and third-party data into governed Customer 360 profiles, resolves identities, and uses agents to build audiences, recommend next-best actions, and activate campaigns across channels, all without copying data out of the Lakehouse or adding vendor lock-in. The Solutions Architect (Customer Lake) team is part of a dedicated, global go-to-market organization focused on driving adoption and revenue growth for Customer Lake, Databricks’ agentic Customer Data Platform (CDP) built natively into the Data Intelligence Platform. The Customer Lake SA will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake in depth, and deliver presentations, demos, and POCs that drive informed adoption decisions. They will understand the guardrails and the steps needed to successfully land and expand Customer Lake as clients deliver on their customer engagement and growth objectives. The impact you will have Provide technical leadership to guide strategic customers to successful implementations on customer data and marketing projects, ranging from architectural design to data engineering to identity resolution, audience activation, and agent deployment Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory, driving Customer Lake adoption from initial Customer 360 build-out through full CDP augmentation or replacement. As a trusted advisor, serve as an expert Solutions Architect building technical credibility with CMOs, heads of marketing technology (MarTech), data engineering leaders,

FEQ327R42 Marketing teams are stuck between fragmented customer data and martech stacks that copy that data into proprietary silos while customers expect real-time, personalized experiences. Customer Lake , the agentic Customer Data Platform (CDP) built natively into Databricks, changes that equation. It unifies first- and third-party data into governed Customer 360 profiles, resolves identities, and uses agents to build audiences, recommend next-best actions, and activate campaigns across channels, all without copying data out of the Lakehouse or adding vendor lock-in. The Solutions Architect (Customer Lake) team is part of a dedicated, global go-to-market organization focused on driving adoption and revenue growth for Customer Lake, Databricks’ agentic Customer Data Platform (CDP) built natively into the Data Intelligence Platform. The Customer Lake SA will engage clients across business units and verticals, build relationships with marketing and data stakeholders, position Customer Lake in depth, and deliver presentations, demos, and POCs that drive informed adoption decisions. They will understand the guardrails and the steps needed to successfully land and expand Customer Lake as clients deliver on their customer engagement and growth objectives. The impact you will have Provide technical leadership to guide strategic customers to successful implementations on customer data and marketing projects, ranging from architectural design to data engineering to identity resolution, audience activation, and agent deployment Collaborate with GTM leadership and account teams to design and execute high-impact engagement strategies across your territory, driving Customer Lake adoption from initial Customer 360 build-out through full CDP augmentation or replacement. As a trusted advisor, serve as an expert Solutions Architect building technical credibility with CMOs, heads of marketing technology (MarTech), data engineering leaders, and marketing and analytics teams t

Opportunity Overview: Lead analytics and clinical configuration strategy for our auto-decisioning platform, driving end-to-end solutions from data gathering through scaled deployment. Partner cross-functionally to translate business needs into analytical frameworks, independently recommending actions that shape product and business outcomes. Own auto-decisioning strategy for new client implementations with minimal oversight, while ensuring explainable, governance-aligned analytics practices. Build and mentor a high-performing team, embedding best practices for scalable, reusable analytics solutions. Ideal for a strategic thinker who thrives at the intersection of hands-on execution and team leadership in a fast-paced, data-driven environment. What you’ll do: Provide thought leadership & strategic thinking to translate business problems into analytical and clinical configuration frameworks,and independently recommend actions and provide business insights Collaborate with cross-functional partners to understand their business needs, formulate and complete end-to-end analytic solutions that includes data gathering, analysis, ongoing scaled deliverables, and presentations Establish and maintain effective performance tracking; identify product and program improvement opportunities, form hypotheses, propose, design and implement tests to drive enhancement and optimization Foster a collaborative and innovative culture, set clear goals, mentor staff. Establish best practices and coach team members to develop and execute complex analytics initiatives with scalability and reusability in minds Develop, implement, and monitor day-to-day operations of analytics and clinical configuration team Execute analytics initiatives that directly impact our auto decisioning roadmap and business outcomes while working as part of a cross-functional team. Partner with Data Governance to ensure tractable and explainable analytics and responsible data Research, design, execute and optimize

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our FDE team and work directly with some of the world's largest organizations to turn their most ambitious ideas into production applications on Replit. As a Forward Deployed Engineer, you'll partner closely with customers to understand their technical and business needs, architect solutions, and build the integrations and applications required to deploy Replit successfully within complex enterprise environments. This is a deeply technical and hands-on role. You won’t just advise customers on what to build—you’ll build alongside them. You’ll take applications from initial idea and prototype through deployment and production, navigate complex enterprise environments, and solve the technical challenges that emerge when AI-powered software development meets real-world infrastructure, data, security, and organizational constraints. You will: Build with Customers: Embed with strategic enterprise customers to design and build high-impact applications and AI-powered workflows on Replit, taking projects from initial concept through production deployment. Architect Enterprise Solutions: Design secure, scalable architectures that connect Replit with customers’ existing systems, data, APIs, identity providers, and infrastructure. Integrate with the customer's stack: SSO, data warehouses, internal APIs, and SaaS systems. Own Technical Deployments: Serve as the technical owner for complex enterprise implementations, identifying blockers, debugging issues, and driving projects through to successful production adoption. Bridge Customers and Product: Develop a deep understanding of how enterprises use Replit and translate field insights, technical constraints, and recurring customer needs into actionable feedback

About the opportunity As our new Treasury Trader you will autonomously drive core treasury operations, liquidity and cash management, and investments (with a primary focus on public sector financing). Operating with high autonomy, you will manage the short term Treasury book, central bank operations, assess bank’s liquidity position and monitor key KPIs. Acting as a crucial bridge across Group Risk, Accounting, and Regulatory Reporting, you will also as 1 LoD maintain audit readiness to ensure complete operational stability. You will also enjoy our hybrid work model - flexibility of working both from home, and from our office in Barcelona. In this role, you will: Trade Execution & Portfolio Management: Evaluate potential investment opportunities, then price (Bloomberg experience required), execute, and log transactions across Front Office tools, focusing primarily on public sector financing and short maturities. Proactively manage money market products and the short-term book, including Repo and Reverse Repo portfolios. Liquidity & Reserve Management: Oversee key liquidity functions, including Bundesbank cash pooling, Eurosystem minimum reserve requirements, overnight deposits, credit lines, and short-term portfolio hedging. Payment Systems & Central Bank Operations: Serve as the primary deputy for key payment and settlement infrastructure (Target, ESMIG, MACCS) and oversee central bank account management. Audit, Compliance & Governance: Support internal and external audits, enforce compliance with key banking regulations, and drive First Line of Defense (1LoD) risk management. Product & Tech Initiatives: Lead New Product Process (NPP) implementations, vendor onboarding, core banking system enhancements, and automated reporting solutions using SQL. What you need to be successful: Experience: Strong background in bank treasury operations, liquidity management, and money markets, with a preference for hands-on Repo/Reverse Repo a

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Partnership Manager Hybrid SMB, you’ll drive growth and impact by managing a defined territory, building lasting customer relationships, and delivering innovative solutions to K-12 clients. In this role you will: Cultivate new and long-term customer relationships, identifying key contacts and conducting impactful meetings. Expand existing programs and add new implementations through strategic cross-selling of Edmentum’s full portfolio. Navigate complex sales cycles and influence high-level decision makers to close deals. Prepare and deliver compelling sales presentations tailored to customer needs. Develop and execute a strategic territory plan to achieve ambitious objectives. Stay informed on funding options and market trends to maximize opportunities. Maintain accurate sales activity and forecasts in CRM systems. Ensure compliance with company policies and contribute to a culture of excellence. Who You Are You have a bachelor’s degree or equivalent experience in K-12 education. You bring at least two years of sales experience, including presentations and outreach. You are skilled in using CRM systems and managing client relationships. You possess strong communication, presentation, and time management skills. You are adept at articulating technical concepts and translating customer needs into solutions. You have a solid understanding of education and software markets. You excel at planning, organization, and multitasking. You are willing to travel

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Partnership Manager Hybrid SMB, you’ll drive growth and impact by managing a defined territory, building lasting customer relationships, and delivering innovative solutions to K-12 clients. In this role you will: Cultivate new and long-term customer relationships, identifying key contacts and conducting impactful meetings. Expand existing programs and add new implementations through strategic cross-selling of Edmentum’s full portfolio. Navigate complex sales cycles and influence high-level decision makers to close deals. Prepare and deliver compelling sales presentations tailored to customer needs. Develop and execute a strategic territory plan to achieve ambitious objectives. Stay informed on funding options and market trends to maximize opportunities. Maintain accurate sales activity and forecasts in CRM systems. Ensure compliance with company policies and contribute to a culture of excellence. Who You Are You have a bachelor’s degree or equivalent experience in K-12 education. You bring at least two years of sales experience, including presentations and outreach. You are skilled in using CRM systems and managing client relationships. You possess strong communication, presentation, and time management skills. You are adept at articulating technical concepts and translating customer needs into solutions. You have a solid understanding of education and software markets. You excel at planning, organization, and multitasking. You are willing to travel

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Built on the latest technology, Ripple Treasury helps organizations move toward strategic treasury by giving them total visibility into their cash, liquidity, payments and financial risk management. At Ripple Treasury, we believe data-driven decisions are the heartbeat of a successful enterprise. As a Senior Professional Services Consultant based in São Paulo, you'll be our senior advisor to clients across Brazil and Latin America. You'll lead our most complex implementations from start to finish: multi-entity, multi-currency and multi-bank. You'll be the person clients and colleagues turn to for answers. Your