Incident Management Engineer Jobs

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. T extNow is looking for a new SecOps team member to secure, monitor , and enable automated response within our infrastructure. What You’ll Do Ensure Secure & Reliable Systems: Design, implement, and maintain security-focused infrastructure to protect TextNow’s services while ensuring reliability and scalability. Security Automation & Infrastructure as Code: Develop and enforce best practices using Terraform, Ansible, Crowdstrike , and AWS security tools , ensuring secure configurations, automated compliance checks, and infrastructure as code. Threat Detection & Incident Response: Participate in an on-call rotation to respond to security incidents, investigate vulnerabilities, and implement proactive measures to prevent future threats. Work closely with engineering teams to remediate security risks. Monitoring & Logging for Security: Improve observability by implementing security monitoring solutions, logging best practices, and alerting mechanisms to detect anomalies and suspicious activity. Access Control & Identity Management: Manage IAM roles, permissions, and policies to ensure least privilege access and enforce security controls across cloud and internal systems. Collaboration & Security Advocacy: Wo

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. T extNow is looking for a new SecOps team member to secure, monitor , and enable automated response within our infrastructure. What You’ll Do Ensure Secure & Reliable Systems: Design, implement, and maintain security-focused infrastructure to protect TextNow’s services while ensuring reliability and scalability. Security Automation & Infrastructure as Code: Develop and enforce best practices using Terraform, Ansible, Crowdstrike , and AWS security tools , ensuring secure configurations, automated compliance checks, and infrastructure as code. Threat Detection & Incident Response: Participate in an on-call rotation to respond to security incidents, investigate vulnerabilities, and implement proactive measures to prevent future threats. Work closely with engineering teams to remediate security risks. Monitoring & Logging for Security: Improve observability by implementing security monitoring solutions, logging best practices, and alerting mechanisms to detect anomalies and suspicious activity. Access Control & Identity Management: Manage IAM roles, permissions, and policies to ensure least privilege access and enforce security controls across cloud and internal systems. Collaboration & Securi

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Data Center Operations (DCO) team ensures compute fleet availability through hardware and IT operations. At our partner-operated sites, this role manages the interface between Anthropic and the strategic site operations partner performing day-to-day data hall work. As the site lead, you own site outcomes for your assigned sites including: deployment velocity, availability, and incident response. Rather than managing operations staff directly, you provide tactical direction, set priorities, and define the standards for the vendor's on-site teams, paired with performance oversight and ongoing operational assessment to ensure all operational commitments are met. You will define the operational processes, quality gates, and governance rhythms for partner-operated sites. Expect to build the playbook as much as you run it, not just at a site level, but defining and developing program improvements fleet-wide. What you’ll own Operational outcomes. Own site availability, deployment milestones, and repair turnaround, verified with independent data rather than vendor self-reporting. Vendor direction. Set daily and weekly priorities and lead the operating cadence, including standups and business reviews. Process definition. Author and improve procedures for deployment, break-fix, change management, security, and EHS compliance. Analyze operational trends and standardize lessons across the program. Performance management. Track vendor performance against SLAs and staffing commitments, driving corrective actions when necessary. Incident response and on-call. Participate in the incident escalation on-call rotation.

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Manager On Duty within Everpure’s Global Technical Support organization, you will serve as the critical mission commander orchestrating real-time resolution for enterprise-level operational incidents. Acting as the ultimate bridge between global customers, account management teams, and internal engineering resources, your goal is to safeguard business continuity and de-escalate high-priority customer emergencies. You will drive operational stability across shift handoffs, direct cross-functional resource allocation during active incidents, and champion systemic improvements across the customer experience landscape. WHAT YOU'LL DO Lead Live Crisis & Incident Escalations: Direct real-time triage, cross-functional resource allocation, and technical alignment between engineering, customer support, and sales leadership during critical incident escalations to accelerate resolution times for high-value accounts. Bridge Global Shift Hand-offs: Coordinate continuous 24/7 engagement models across international time zones with fellow Managers On Duty, ensuring seamless tracking, transfer, and execution of commitments for critical customer accounts. Drive Root Cause & Accountability Commitments: Oversee post-escalation deliverables—including technical root cause analyses (RCA) and executive follow-up meetings—to restore operational confidence and reinforce long-term partner trust. Transform Trend Insights into Op

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We are seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting our people, facilities, and operations. You will write the GSOC plan and policy: the functions, the severity matrix, the communication templates, and the service levels. You will build global incident-specific response protocols, covering incidents that arise across different regions and countries, and turn each one into two playbooks, one that is built on actionability for the operator on the floor and one for the business facing for the partner receiving the call. You will design a simple, scalable on-call rotation and call tree so Incident Commander coverage never depends on any one person. You will take this body of work through Legal, HR, and Communications, secure signoff from senior leadership, and then train and roll it out. You will assist in responding to incidents. This role will also coordinate the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management. Your job is to turn all of this into a written, approved, and actionable standard that the GSOC and the business both run on, and to keep it current as the program matures. This is a builder's role in a program that is scaling globally. The scope covers incidents on site, off site, and during travel, including natural disasters, across every region Anthropic operates in. Important Note: In this position, you may be exposed to graphic and explicit content, including material of a violent or psycho

About DoorDash Labs DoorDash Labs is an independent robotics and automation team within DoorDash, focused on transforming last-mile logistics at scale. Our work reaches millions of people — and we're building the operational foundation to make that possible safely. The Role As the Head of Safety, Robot Operations , you will lead the safety vision for one of the world's most advanced autonomous delivery operations . You will continue to build on world-class safety culture across our fleet, depots, field operations—ensuring that safety is embedded into each process robot deployment, service management, under the roof and out on road operations. This is a strategic leadership role responsible for operating mechanisms, governance, audits, standards, and continuous improvement systems that enable safe, scalable, and compliant autonomous robot operations. You will partner closely with Operations, Engineering, Product, Hardware, Reliability, and Legal to proactively identify risks, prevent incidents, and continuously raise the safety bar as we scale. What You'll Do Culture: Safety is the foundational pillar of our operations. You will continue to sharpen the strong safety-first culture where every operator is empowered and accountable for safe operations. Strategic Roadmap: Define and execute the long-term safety strategy for Dot Operations. Develop safety management systems, policies, standards, SOPs, and governance mechanisms. Partner with Engineering and Product teams to identify operational safety risks and influence safer robot, hardware, and software designs. Engage with regulators, represent DoorDash externally. Day to Day Execution: Lead incident investigations, root cause analyses, corrective actions, and lessons-learned programs to eliminate repeat events. Develop leading safety metrics, dashboards, KPIs, and own executive reporting mechanisms. Lead emergency response, crisis management, and business continuity preparedness. Compliance: Strength

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The Cybersecurity specialist sales team partners with Account Directors, Technical Success, Marketing, and Partnerships to drive cybersecurity adoption that help bring AI to as many users as possible. About the role Our Sales team has a unique mission to help cybersecurity customers understand the deep impact that highly capable AI models can bring to their businesses, operations, employees, and customers. This role is a mixture of technical understanding, industry expertise, vision, partnership, and value-driven strategy. As an Account Director focused on Cybersecurity, you will own executive-level relationships with leading cybersecurity firms and help them safely and effectively deploy OpenAI’s technology across their organizations. You’ll work with customers to identify and scale high-impact use cases across areas such as security operations, threat intelligence, risk management, incident response, vulnerability management, workforce enablement, customer support, and enterprise knowledge management. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure and successful deployment. You’ll work with researchers, engineers, and solution strategists to help customers transform their operations and evolve the cybersecurity industry with AI. This role is based in San Francisco, Seattle or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. We are open to US-based remote candidates. In this role, you’ll: Support Accou

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Manager, Product Research Location: Remote, US Compensation Range: $200,000 to $230,000 base plus bonus and equity What You’ll Do: The Huntress Product Research team has the unique honor of waking up every morning knowing we’re going to make hackers regret targeting our partners and customers. As a Principal Product Researcher, we’re looking for someone who wants to pour all of their creativity into building and implementing simple solutions that are disproportionately effective at countering these constantly evolving threats. Competitive candidates have experience managing, deploying, and securing SMB environments utilizing a wide variety of security software, best practices, and automation tools. Familiarity with product management, incident response, social engineering, psychology, education, and managed service provider tools is an additional way to d

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Lead the design and operation of a single, auditable security automation pipeline where security controls are authored, reviewed, validated, and deployed Build drift reconciliation and validation engines that detect and remediate divergence across endpoint, identity, cloud, and vulnerability management domains Replace manual console operations with version-controlled, auditable automation built on infrastructure-as-code and configuration management platforms Implement and scale infrastructure-as-code deployment patterns and reusable automation components that accelerate delivery of security controls across teams Build and maintain continuous integration and continuous deployment pipelines with automated linting, policy-as-code checks, pre-deployment validation gates, and promotion workflows Design observability and monitoring pipelines that surface drift, control failures, and deployment health across environments and enable rapid incident detection

Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations. This role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment. The ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business. Key Responsibilities Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments. Lead a team of network engineers, providing coaching, prioritization, and technical guidance. Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements. Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration. Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed. Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices. Support network capacity

A Career with Point72's Trading Research Team WHAT YOU'LL DO Build and scale the research-to-trading platform that enables to support the design, testing, and deployment of quantitative strategies from prototype to production Design and implement high-performance analytics and pricing libraries in C++ and Python to support back testing, simulation, and real-time decision making Partner with investment professionals across the global business to translate ideas into robust, production-grade code and reproducible experiments Develop and maintain data pipelines and storage solutions that ingest, validate, and serve large historical and real-time market datasets Deploy, monitor, and operate production services, including automated testing, release processes, and incident response Drive performance and latency optimizations across code paths and infrastructure using profiling and benchmarking techniques Create tooling for experiment management, post-trade analysis, and model validation to measure strategy behavior and market impact Lead and contribute to the technical roadmap, increasing automation, resilience, and scalability of the research infrastructure Mentor junior developers, share best practices for software engineering, and promote a culture of continuous improvement and technical excellence WHAT'S REQUIRED Bachelor’s degree or higher in computer science, engineering, mathematics, physics, or a related quantitative discipline 3+ years of professional software engineering experience building production systems in a collaborative environment Strong proficiency in Python for data analysis and tooling and fluency in modern C++ for performance-sensitive components Practical experience building and querying relational databases or columnar data stores using SQL and hands-on experience with Linux development Proven experience designing and operating production services, including testing, deployment, and monitoring practices Demonstrated ability to profile, debug, and

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Remote US The Director, Information Technology & Security will serve as a key member of the Bank's Management Team, serving as the Chief Information Security Officer, and will be responsible for establishing and leading the Bank's information security and cybersecurity programs. As the Bank prepares to launch as a de novo Industrial Loan Company (ILC), this leader will design and implement an enterprise-wide security framework that meets FDIC and state regulatory expectations, supports the Bank's risk appetite, and protects customer and institutional data. This is a blended leadership role requiring both high-level strategic influence and deep technical execution. You will lead the development of information security governance, technical controls, and oversight of infrastructure and engineering, ensuring a strong and scalable security posture from inception. This leader must be a practitioner at heart—willing to "roll up their sleeves" to lead the technical build phase, collaborate closely with engineering on architecture, and ensure security is integrated into every aspect of the Bank's systems and operations. What You’ll Do Oversee infrastructure design and IT Engineering Information Security Program Development Design, implement, and maintain a comprehensive Information Security Program consistent with FDIC guidance (e.g., FIL-66-2019, FIL-13-2021) and the Interagency Guidelines Establishing Information Security Standards. Develop and oversee policies, standards, and procedures governing cybersecurity, data protection, and incident response. Ensure alignment with the Bank’s overall risk management and governance frameworks. Provide regular reporting to executive management and the Board on the Bank’s security posture, emerging risks, and mitigation efforts. Lead the technical

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the day-to-day management and control of all plant, mechanical and electrical systems and co-ordinate the remedial action in the event of critical incidents. To provide supervision and direction to multi skilled Engineering Operations and teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the client’s facilities strictly adhere to client and JLL’s policies and procedures. Reports to the DC Site Lead. Major Responsibilities Ensure site operations, including incident escalation in accordance with approved Client/JLL procedures Supervise planned and reactive activities utilizing the CMMS platform To check on site repair and maintenance carried out by subcontractors to ensure work completion Ensure the implementation of safe systems on site activities Montor and operate data centre infrastructure systems, including HVSB, transformer, LVSB, Generators, Fuel System, UPS system, Busway, Power Distributions Units, ATS, HVAC, C

We are seeking an experienced IT/Lab Manager to lead the planning, deployment, and operations of our physical lab environment and IT systems. This role will focus on building and maintaining scalable, reliable, and secure environments to support engineering teams involved in research, quality assurance, validation, and related activities. It will also support internal collaborators. You will have an outstanding opportunity to drive innovation in a multidimensional, technology-focused company that is crafting the future of data-center and lab technologies. If you bring perfection and creative thinking while solving issues as they arise, and enjoy working with distributed teams – your place is with us! What You’ll Be Doing: Own day-to-day operations, planning, and roadmap for the engineering lab and IT infrastructure (servers, storage, networking, and related services). Lead and mentor an IT/Lab team, driving guidelines, standards, and a culture of ownership, partnership, and continuous improvement. Collaborate closely with R&D, QE, Verification, and other engineering teams to design, provision, and maintain environments that meet their performance, reliability, and security needs. Lead all aspects of running data center and lab operations, including rack layout, cabling, power and cooling, hardware lifecycle, and resource availability. Lead procurement and vendor management for hardware, software, and services, including evaluation, negotiation, and ongoing relationship management. Implement and maintain automation for system provisioning, configuration, and operations using tools such as shell/Perl/Ansible. Design and maintain monitoring, logging, and alerting for servers, network, and storage systems to ensure high availability and rapid incident response. Investigate and resolve sophisticated infrastructure issues across OS, networking, storage, virtualization, and appli

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role Okta is seeking a Senior Provisioning Analyst to drive end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning. In this high-impact individual contributor role, you will champion operational integrity across multi-org customer environments, resolve critical provisioning bottlenecks, lead comprehensive reconciliation reporting, partner cross-functionally across global teams, and mentor team members to establish world-class operational excellence. Position Overview & Impact As a Senior Contributor within our Provisioning team, you will operate with high autonomy and serve as a Tier 2 Subject Matter Expert. You will take ownership of Tier 1 and Tier 2 incident resolutions, technical escalations, and multi-tenant systems management across a global scope. In this role, you will collaborate daily on strategic and operational initiatives alongside Support, Sales Engineering, Customer Success (CSM), Renewals, and Product Engineering. Your work will directly align with organizational Vision, Methods, and Targets (VMTs) to drive customer retention and enterprise scalability. Key Responsibilities Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant o