Incident Management Engineer Jobs

Information Systems Security Officer - Journeyman Location: Customer Site – Columbia, MD (CANX1) Job Type: Full Time Clearance Required: Active TS/SCI with CI Polygraph About SIXGEN SIXGEN delivers agile, mission-ready cybersecurity solutions that empower government and critical infrastructure organizations to stay ahead of advanced cyber threats. We combine innovation, deep expertise, and cutting-edge capabilities to uncover vulnerabilities, protect vital systems, and ensure operational superiority in an ever-evolving digital landscape. Position Overview SIXGEN is seeking an Information Systems Security Officer (ISSO) - Journeyman to support the USCYBERCOM J6 C4 & Cyber Directorate. The selected candidate will help implement and maintain enterprise cybersecurity programs, ensure compliance with DoD security requirements, and protect critical information systems through effective risk management and security engineering practices. Responsibilities Plan, implement, upgrade, and monitor security measures to protect computer networks and information systems. Ensure appropriate security controls are implemented to safeguard digital assets and critical infrastructure. Respond to cybersecurity incidents, security breaches, and malware events. Apply cybersecurity policies, principles, and best practices across IT and cybersecurity services. Develop and design security solutions that maintain the confidentiality, integrity, and availability of enterprise information. Identify, plan, and document improvements to existing security controls. Develop recommendations and courses of action (COAs) to address complex cybersecurity challenges. Interpret cybersecurity requirements and assist with cybersecurity and IT budget planning. Plan and coordinate the installation of new or modified security hardware, operating systems, and software. Support Cybersecurity Vulnerability Management by assessing, tracking, and implementing required system and network remediation efforts. Guide

A Career with Cubist Cubist Systematic Strategies, an affiliate of Point72, deploys systematic, computer-driven trading strategies across multiple liquid asset classes, including equities, futures, and foreign exchange. The core of our effort is rigorous research into a wide range of market anomalies, fueled by our unparalleled access to a wide range of publicly available data sources. What You’ll Do We are passionate about data. We collaborate to build elegant, effective, scalable, and highly reliable solutions to empower predictive modeling in finance. You will join a team that plays a vital role in ensuring the smooth day-to-day implementation of a large research infrastructure and the timely delivery of comprehensive and error-free data to Cubist’s portfolio managers across the globe. Specifically, you will: Serve as a frontline owner for thousands of mission-critical data ETL pipelines that power trading and investment decision-making, ensuring reliability, accuracy, and timeliness. Actively manage and resolve data incidents in a fast-paced trading environment, partnering closely with portfolio managers, data scientists, and external data vendors. Design and build tooling, automation, and robust documentation to improve operational efficiency, scalability, and data quality across the platform. Play a hands-on role in daily data operations, including data validation, remediation, and enrichment, with opportunities to continuously improve and modernize workflows through engineering best practices. What’s Required Bachelor’s degree with a focus in computer science or a related field. Strong proficiency in SQL Server and Python programming, with experience in AWS and both Windows and Linux environments; familiarity with Databricks is a plus. Exceptional attention to detail with a strong appreciation for well-defined processes and systems. 3+ years of experience in a client-facing support or operations role. Excellent organizational, communication, and interpersonal

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for experienced software engineers from a variety of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Senior Software Engineer on the Marketplace team, you will lead work streams to improve business operations in Lyft’s Marketplace. You'll design AI driven data analytics platforms, data pipelines and metric governance systems that our business leaders use on a daily basis to make key strategic decisions. You will partner with business leaders and data scientists across our organizations to enable running the business more efficiently. Responsibilities: Help define the roadmap and architecture based on technology and business needs Drive AI innovation for business analytics and operations Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: 5+ years of software engineering industry experience with a high level programming language (bonus points for experience with Python or Go) AI Experience in Agen

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Manager in Engineering Acceleration , you will define the vision and strategy for how software engineers work at Roblox. Your mission is to ensure that Roblox engineers spend more time building the metaverse and less time managing infrastructure complexity in your areas of responsibility. The Engineering Acceleration portfolio includes Source Control, Testing, Secure Software Supply Chain Management, Continuous Deployment, and Observability among many others. In this role, you will primarily own the developer experience for Continuous Deployment, Testing , and Observability , while remaining adaptable as organizational priorities evolve. AI has been transforming how we approach these systems. We’re already leveraging AI to test our software and to identify and diagnose production incidents. The successful candidate here will bring deep expertise not only in the software development lifecycle, but crucially also on the rapidly evolving landscape of AI tooling. This is a rare opportunity for an infrastructure product leader to drive meaningful impact at scale across a very large engineering organization. You Will: Define and drive the long-term visi

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an MSSQL Database Engineer (DBA you will plan, coordinate and administer database functions, documentation, upgrades, lifecycle, long-range requirements, operational guidelines and data protection. In this role, you will regularly work with Micron’s Business Units to ensure solutions meet or exceed business requirements. You will keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. You will maintain operational excellence in multiple world-class Data Center environments, both on prem and cloud, with published standards and compliances. Responsibilities: Provision MSSQL instances, both in clustered and non-clustered configurations with replication, Azure & AWS database support. Ensure performance, security, and availability of databases / Handle common database administration and maintenance such as upgrade, backup, recovery, migration, etc. Monitor overall health of databases and provide timely resolution and root cause analysis for incidents to prevent issues. Profile server resource usage, capacity management, optimization and enhanced structure Collaborate with other infrastructure team members and user customers / Collaborate with multi-functional application teams to design efficient and scalable database structure throughout development, testing and deployment to production. Investigate and fix database-related issues,

MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. We are looking for a talented Senior Software Engineer to join our team as we execute on a multi-year roadmap and prepare to launch and rapidly scale services that handle petabytes of data. Come do some of the most interesting work of your career as we Think Big and Go Far for our customers! This role can be based out of our New York City office (hybrid working model) or remotely in the North America region. What you’ll do Design, build, and operate control plane services powering an elastic and multi-tenant storage layer for thousands of database instances. Solve problems around maintaining high availability and performance during load spikes, hardware failures, cloud provider outages, and other disruptions. Contribute to a culture of operational excellence through dashboards, playbooks, and on-call improvements. Lead complex technical projects from planning through successful deployment with clear stakeholder updates. Partner closely with peers across database, cloud, and infrastructure engineering teams as well as project management to investigate incidents and develop long-term roadmaps. Mentor junior engineers and foster a collaborative team environment. We’re looking for someone with 5+ years of professional software development experience building, deploying, and operating multi-tenant cloud services with a focus on operational excellence. Experience with large backend/compiled codebases, such as Rust or C/C++. Experience with containerization and orchestration platforms (e.g. Kubernetes). Experience with observability tooling (e.g. time series metrics, dashboards). Experience with distributed systems

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer. About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure. Responsibilities Build, operate and support the global Twilio IT network infrastructure. Keep track of network assets, including network hardware and software. Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team. Work closely with stakeholder teams to determine c

About the Team The Safety Systems team is dedicated to ensuring the safety, robustness, and reliability of AI models and their deployment in the real world. Learn more about OpenAI’s approach to safety. Building on the many years of our practical alignment work and applied safety efforts, Safety Systems addresses emerging safety issues and develops new fundamental solutions to enable the safe deployment of our most advanced models and future AGI, to make AI that is beneficial and trustworthy. About the Role At OpenAI, we're dedicated to advancing artificial intelligence, and we know that creating a secure and reliable platform is vital to our mission. That's why we're seeking a software engineer to help us build out our trust and safety capabilities. In this role, you'll work with our entire engineering team to design and implement systems that detect and prevent abuse, promote user safety, and reduce risk across our platform. You'll be at the forefront of our efforts to ensure that the immense potential of AI is harnessed in a responsible and sustainable manner. Your Responsibilities: Architect, build, and maintain anti-abuse and content moderation infrastructure designed to protect us and end users from unwanted behavior. Work closely with our other engineers and researchers to utilize both industry standard and novel AI techniques to measure, monitor and improve AI models’ alignment to human values. . Diagnose and remediate active incidents on the platform and build new tooling and infrastructure that address the root causes of system failure. You might thrive in this role if: You have built and run production services in a high growth, rapidly scaling environment. You can debug live issues and restore systems quickly. You have worked on content safety, fraud, or abuse, or are motivated and excited to work on present-day (“now-term”) AI safety. You have experience with Python or with modern languages such as C++, Rust, or Go, and are able to quickly ramp up on Py

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office, you'll help build and operate the foundational infrastructure that powers PagerDuty's real-time digital operations platform. Our systems support millions of events and alerts daily, enabling customers to detect, respond to, and resolve incidents quickly and reliably. You'll work at the intersection of platform evolution and operational excellence, building and evolving foundational network, compute, and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability, scalability, and security of the services our customers rely on to keep their businesses running as PagerDuty continues to grow across products, regions, and customer use cases. Key Responsibilities ● Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems. ● Contribute to the reliability and scalability of PagerDuty's core platform by hardening existing systems and supporting the rollout of new infrastructure

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. As a Site Reliability Engineer II on the Core Infrastructure team in our Atlanta office, you'll help build and operate the foundational infrastructure that powers PagerDuty's real-time digital operations platform. Our systems support millions of events and alerts daily, enabling customers to detect, respond to, and resolve incidents quickly and reliably. You'll work at the intersection of platform evolution and operational excellence, building and evolving foundational network, compute, and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability, scalability, and security of the services our customers rely on to keep their businesses running as PagerDuty continues to grow across products, regions, and customer use cases. Key Responsibilities ● Support and improve foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress/traffic management systems. ● Contribute to the reliability and scalability of PagerDuty's core platform by hardening existing systems and supporting the rollout of new infrastructur

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering (CSE) China Foundations team works together with our US partners to co-own the Community Support foundations systems, collectively empowering every step of the customer support journey. We're building the next-generation case management platform that gives a 360-degree view of every customer interaction, helping ambassadors resolve guest and host issues faster. At the same time, we're developing the centralized supervisor portal alongside agent quality systems that turn performance insights into actionable coaching signals. Our routing platform connects Airbnb customers to the right ambassador, through the right channel, at the right time. The team also provides AI-powered solutions to support TechOps around system inconsistencies and incidents to ensure high availability and reliability of critical CS flows. The Difference You Will Make: We are seeking an experienced Engineering Manager to lead the China Routing and Data Service team. In this role, you will: Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding. Lead, mentor, and grow a high-performing engineering team in a fast-paced environment. Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving. Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions. Set clear priorities and strategic direction in collaboration with cross functional partners.. Improve team processes to strengthen coll

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Superpowers that will help you succeed in this role: - Bachelor's degree in engineering with stream Electronics & Telecommunications. Focus: Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal). Key Responsibilities:- *Assist in gathering basic business requirements for Telco services. *Support documentation of functional specifications and user stories. *Learn and contribute to the product life cycle of assigned services. *Monitor the performance and health of live Telco services. *Assist in the initial investigation of operational issues and incidents. *Support creation and maintenance of operational documentation. *Learn and utilize service monitoring tools and platforms. *Participate in testing o

ABOUT THE TEAM The Systems Engineering team in Rubrik's Developer Platform organization owns the reliability of Rubrik Cloud Data Management (CDM) and RSC-P products. Our customers trust Rubrik to recover their data on the worst day of their year. We make sure the software holds up under that pressure, at scale, over months of continuous operation, and in the face of failure. We build the infrastructure and pipelines that let product teams validate stress, scale, longevity and resilience, and we own the call on whether a release is reliable enough to ship. We work with component teams, product management and release managers to build reliability early, rather than inspect for it at the end. What we own Release reliability certification. We own the reliability decision behind every CDM and RSC-P release, based on evidence from the platforms and pipelines we build. Stress, scale and chaos platforms. We build the infrastructure and pipelines for these validations, and give product teams self-service tools so they can validate their own work without waiting on us. Extreme-scale simulation. We build simulators that reproduce very large customer environments cost-efficiently. Long-running, customer-like environments. We operate and evolve clusters that run for months and mirror real customer deployments, so we find longevity problems before customers do. AI-driven triage and reliability. We build triage agents that investigate bugs, incidents and alerts, and we apply AI across our own workflows to speed up detection, diagnosis and certification. WHAT YOU'LL DO As Senior Manager of Systems Engineering, you will own how Rubrik proves its products are reliable before customers depend on them. Own release reliability. Be accountable for the reliability call behind every CDM release, and make ship-or-hold decisions with release managers and component leaders. Drive the qualification roadmap. Set one roadmap for release workflows and fast build qualification, improving both qua

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel

The IT Systems Engineering team builds the systems and processes that keep Asana running: endpoint management, identity, and the enterprise applications every Asana employee uses every day. As Manager of IT Applications and Client Platform Engineering, you’ll lead four engineers: two on client platform, two on applications. You report directly to the Head of IT Systems Engineering. This is a player/coach role: you set direction, run planning, and step in on escalations and architecture decisions while your engineers own most of the day-to-day. Your primary depth is in endpoint engineering; you have enough SaaS administration background to lead the apps side without micromanaging it. We’re looking for someone who knows endpoint work deeply and is ready to grow as a manager. Your title history matters less than technical foundation and how you work with people. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and develop your team. Manage and mentor four engineers (two on CPE, two on Apps). Set priorities, clear blockers, and help each person grow. Own the client platform program. Set strategy and lead execution for Asana’s endpoint fleet: macOS, Windows, and mobile. This means MDM infrastructure, zero-touch deployment, software catalog, and OS lifecycle. We’re primarily an Apple shop with a growing Windows footprint. Strengthen endpoint security. Work with the Corporate Security team to harden our endpoint posture, respond to incidents, and build initiatives that connect security priorities and endpoints. Oversee the applications engineering function. Your Apps engineers manage the