Incident Management Engineer Jobs

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters. Why us? Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. Join us if you like $1.3 Trillion market opportunity MIT alumni founders Female-led startup $130M total funding Strong leadership team with experience from many successful startups around the world Insurify is hiring an IT Security Engineer to help design and enforce security controls to protect systems, data, and infrastructure while ensuring alignment with regulatory and industry standards. This role will be working cross-functionally across the org on long-term projects as Insurify continues to scale. This is a hybrid position that requires candidates to be able to come into our Cambridge, MA office . How you will make an impact Configure, troubleshoot, and maintain security infrastructure software and hardware, including SIEM, DLP, anti-malware, and intrusion resp

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Staff CDN Engineer is a highly experienced, hands-on technical leader responsible for enterprise content delivery, edge computing, web performance, DNS, traffic management, and application security solutions. This role defines architecture and engineering standards, builds reusable automation and self-service capabilities, and partners across application, infrastructure, cloud, network, and security teams. The engineer also provides operational ownership by participating in on-call support, leading response to critical production incidents, supporting business-critical releases, and driving root-cause remediation and long-term service improvements. Through direct engineering contribution, technical influence, and mentorship, this role advances platform reliability, performance, security, scalability, and operational readiness. Roles and Responsibilities / Job Duties Define and evolve enterprise CDN and edge-delivery architectures, engineering standards, and reusable design patterns; build APIs, Infrastructure as Code modules, GitOps workflows, CI/CD pipelines, and self-service capabilities that standardize onboarding, deployment, configuration, validation, governance, and lifecycle management while reducing operational risk and recurring manual effort. Serve as the enterprise subject matter expert for CDN(Akamai), edge delivery,

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Security Engineer – Akamai & Edge Security Services designs, implements, administers, and optimizes security controls that protect enterprise web applications, APIs, and internet-facing services. This role provides senior technical expertise in Web Application Firewall (WAF), bot protection, DDoS mitigation, API security, DNS security, certificate management, and related edge security technologies. The position partners with application, cloud, infrastructure, network, and security teams to strengthen the enterprise digital perimeter, respond to security threats, troubleshoot complex issues, and continuously improve security controls and operational processes. The role participates in a rotating on-call schedule, approximately one week every six weeks, with occasional after-hours support for critical incidents and emergency changes. Key Responsibilities: Security Engineering & Administration Administer and optimize Akamai security tec

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation. A day in the life (Responsibilities) Design, build and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms Write automated tests and participate in code reviews to maintain code quality and system reliability Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements) Bachelor's degree in Computer Science or a related field, or equivalent practical experience 5+ years delivering production backend s

We are looking for a Senior Network Engineer to take ownership of key areas of MongoDB's global network infrastructure. You'll design, deploy, and troubleshoot network and VPN solutions, including Palo Alto Prisma Access at global scale, partner with InfoSec to harden network security, and mentor engineers across the team. This role combines deep hands-on networking expertise with the judgment to prioritize and communicate risk and strategy to stakeholders. What You’ll Do Own the design, deployment, and operation of MongoDB's global network infrastructure Cisco Meraki, including routers, switches, firewalls,access points and IOT sensors Lead the rollout and ongoing management of Palo Alto Prisma Access as MongoDB's SASE , in partnership with InfoSec Administer and evolve MongoDB's network authentication stack, including RADIUS implementations (EAP-TLS, PAP, RadSec and Mac Authentication), ensuring secure and reliable network access Partner with InfoSec to implement and continuously improve network security controls, including VLAN configuration, firewall rules, DNS, DHCP, and IDS/IPS solutions Design and deploy network infrastructure for new and existing global office sites, partnering with Real Estate, workplace, AV, and Physical Security teams Serve as a senior technical escalation point (L3) for complex network issues across the organization Build automation to reduce manual network operations work and improve reliability and observability Act as a technical advisor for MongoDB's relationships with ISPs, hardware, low voltage cabling and other network vendors Mentor engineers across the team and contribute to a culture of technical excellence and self-service Responsibilities Ensure MongoDB's global network infrastructure and VPN remain fault tolerant, reliable, secure, and scalable as the company grows Reduce risk and technical debt across network, security and remote access solutions Communicate network strategy, risk, and incidents clearly to technical and non

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Provide white-glove technology support and advice to our Executive Management team Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy Advise on current technology and corporate policies with practical recommendations Manage expectations clearly and professionally during incidents and service requests Coordinate with local, off-site, and global technology service providers to maintain excellent service standards Develop written project plans for new technology initiatives Provide rotational 24/7 on-call support and travel domestically and internationally as needed WHAT'S REQUIRED Minimum of four years of experience in a client service, desktop support, or technical support role Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline Previous experience supporting investment professionals in the financial industry

Company: tastytrade Role: Senior Linux Infrastructure Engineer Location: Chicago, IL — Hybrid About the Role We are looking for a senior Linux engineer who is equal parts operator and builder. You will own the systems layer of our production environment — from the metal to the configuration management code. This is a hands-on role: you will jump into incidents, tackle challenging engineering problems, design systems that scale, and evaluate new software and architectures. This is not a role where the abstractions hide the machine. You are expected to be curious about what is underneath and to be the person other engineers come to when a system is behaving in a way nobody can explain. What You'll Do Own Linux performance. Diagnose and tune systems under real production load: CPU scheduling and NUMA placement, memory and page cache behavior, disk and filesystem I/O, and network stack tuning. Lead troubleshooting on hard problems. Work incidents methodically — form a hypothesis, find the cheapest test that falsifies it, and narrow the search rather than changing five things at once. Write postmortems, organize follow-up tasks, and future-proof the environment so the same issue does not recur. Write and maintain configuration management code. Build infrastructure declaratively with Salt, Ansible, Chef, or Puppet, treating that code with the same standards as application code: reviewed, tested, and version-controlled. Run containerized workloads. Build, deploy, and operate services on Kubernetes or Nomad, including scheduling behavior, resource limits, health checking, and the failure modes that only appear under contention. Automate in Bash and Python. Replace manual runbooks with tooling and streamline repeatable work. Operate core network services. Troubleshoot TCP/IP with confidence and bring solid networking fundamentals. Manage DNS and DHCP as production ser

About BlueConic: We are building products with AI at the core, and we build our products using AI. Agents and skills write a share of our code, run parts of our SDLC, and operate alongside our engineers every day. We need a Staff Security Engineer who can secure that reality, not the SDLC of five years ago. In conjunction with the CISO you represent security across the product development lifecycle, lead threat modeling and vulnerability management, and drive secure coding practices in an environment where code review means reviewing agent output as often as human output. You will use AI agents and skills as core tools of your own job: building automation, running threat models, triaging vulnerabilities, and scaling your impact across teams. Lead Security Engineer What you'll do Drive adoption of secure coding practices, including practices specific to AI-generated and AI-assisted code. Conduct security assessments, threat modeling, and risk analysis so threats are understood, documented, and mitigated. Automate security processes wherever it creates leverage, using scripts, AI agents, and AI skills as your default tools. Identify emerging classes of vulnerabilities and build solutions before they become incidents. Build and maintain security tooling, automation, and monitoring capabilities, including custom agents and skills for security workflows Threat model agentic systems: prompt injection, tool misuse, unauthorized agent privilege escalation, and data exfiltration through agent actions. Define guardrails and human-in-the-loop checkpoints for agent-driven changes to code and infrastructure. Set and enforce review standards for code produced by AI coding agents, including required checks before agent-authored changes reach production. Break large, cross-team security projects into individual tasks. Manage scope across teams and drive projects to closure. Monitor, investigate, and respond to security incidents, coordinating remediation across teams. S

MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission critical workloads across cloud, hybrid, and on-premises environments. From MongoDB Atlas, our AI ready developer data platform, to our industry leading server technology and enterprise software offerings, MongoDB provides a flexible and unified software stack that helps customers build faster, scale with confidence, and support a wide range of modern application needs. MongoDB’s standing in the market reflects that momentum: the company continues to be recognized as a leader in cloud database management while also serving organizations that require the performance, flexibility, and control of self-managed deployments. For candidates, that means the opportunity to join a company with strong market relevance, a builder-first culture, and a clear strategic focus on shaping the future of modern, intelligent applications wherever they run. We’re looking to speak to candidates based in Palo Alto, California for our hybrid working model. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. These are just a few of the things you can expect to do as a Technical Services Engineer: Become well-versed in core aspects of MongoDB Gain deeper expertise in specialized areas of the product Combine technical

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. What Makes This Role Compelling You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. Your judgment prevents incidents.

A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‑the‑sun operational coverage. Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization. Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure. Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline. What’s REQUIRED Bachelor’s degree in computer science or related discipline,

JOB TITLE IT Operations Engineer, EQUITY TRADING technology A Career with point72’s technology TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Provide operational and technical support for the firm’s trading platforms to ensure optimal performance Coordinate and execute software upgrades and releases across trading platforms Manage all production and UAT trading platforms Support trading systems during incidents, including both remediating the issue and ensuring ongoing communication with end-users and stakeholders Liaise with brokers, service providers, and other internal technology groups and stakeholders Design and implement tools and reports to enhance department efficiency Assist platform users during onboarding processes What’s REQUIRED 7+ years of application support experience within the financial services industry Experience working with Linux and other languages Ability to work effectively within a global team, adapting to varying time zones and flexible shift schedules Strong understanding of order management workflows Commitment to the highest ethical standards About point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and co

About the Role Together AI is building the AI Acceleration Cloud, an end-to-end platform for the full generative AI lifecycle, combining the fastest LLM inference engine with state-of-the-art AI cloud infrastructure. As a Senior Backend Engineer, you will play a key role in building the next generation AI cloud platform – a highly available, global, blazing-fast cloud infrastructure that virtualizes cutting-edge ML hardware (GB200s/GB300s, BlueField DPUs) and enables state-of-the-art ML practitioners with self-serve AI cloud services, such as on-demand + managed Kubernetes and Slurm clusters. This platform serves both our internal StaaS products (inference, fine-tuning) and our external cloud customers, spanning dozens of data centers across the world. Some of what you’ll work on: Work on a distributed GPU scheduling system for the on-demand clusters product, Instant Clusters. Build out a global management plane for managing our data center compute, networking, and storage. Design and build new customer-facing cloud platform services, delivering killer enterprise AI cloud features. Responsibilities Identify, design, and develop foundational backend services that power Together’s cloud platform Analyze and improve the robustness and scalability of existing distributed systems, APIs, databases, and infrastructure Partner with product teams to understand functional requirements and deliver solutions that meet business needs Write clear, well-tested, and maintainable software and IaC for both new and existing systems Conduct design and code reviews, create developer documentation, and develop testing strategies for robustness and fault tolerance Participate in an on-call rotation to address critical incidents when necessary Requirements 5+ years of demonstrated experience in building large scale, fault tolerant, distributed systems and API microservices Experience designing, analyzing and improving efficiency, scalability, and stability of various system resources Excel

Job ID: 111265 At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Responsibilities: Maintain and document current and new system requirements. Perform Server Administration tasks, including user and group administration, research event logs to continually improve service for end users. Work with product, engineering, and operational business stakeholders to understand and prioritize business system’s needs. Monitor infrastructure and platform performance. Create architectural designs that enhance resilience and promote business continuity. Manage the deployment of new software, version upgrades, patch releases and major incidents. Manage development, test, release, and production environments in Cloud. Identify actionable, value-added optimization and efficiency opportunities, and contribute to the continuous improvement of applications and processes. Manage stakeholder requirements and develop detailed implementation plans. Employ agile methodology in the development of software, systems interfaces, and application configurations. Experience: Education and Experience: Master's degree or foreign equivalent in Computer Science, Engineering, or related field. 2 years of experience in job offered, software development, or related occupation. Skills: Experience with IT systems and Business Systems Oracle Fusion cloud. Experience with Oracle Cloud ERP and Boundary apps. Experience with SQL, PL/SQL, BI, OTBI, and BICC reports. Experience with Oracle finance and Source Code Management (SCM). Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid tim

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work, creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers. Our team builds Groove, a platform that helps thousands of employees plan, coordinate, and deliver work across Spotify. From initiative tracking to dependency management and collaborative planning, Groove helps teams stay aligned and execute with confidence. We're a small, cross-functional engineering team focused on building thoughtful tools that reduce friction and help people do their best work. We move quickly, learn from user feedback, and continuously improve the experiences we build. What You'll Do: Build and evolve Groove, a fullstack platform that supports planning, collaboration, and execution across Spotify. Design and deliver features including initiative tracking, planning workflows, and dependency management. Work across the stack using React, TypeScript, Java, GraphQL, PostgreSQL, and Google Kubernetes Engine (GKE) to build end-to-end solutions. Partner closely with product managers and designers to understand user needs and create intuitive, effective experiences. Ensure reliability through testing, monitoring, and continuous improvement in production. Participate in an on-call rotation and help respond to production incidents when needed. Improve the