Incident Management Engineer Jobs

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role You embed directly with customer teams as the engineer on the ground: own an outcome, ship a production-grade SpaceXAI system that still runs after you leave, and become the critical technical feedback loop from the field back to product engineering. The work is the project. One week you might take a messy business workflow and put a production agent on it: pick the use case, stand up the architecture, wire it into the customer’s auth, data, and tools, then harden it with evals until the team actually uses it. Another week you might live in a customer’s repo and delivery system and ship an agent-powered path for a migration, a PR review loop, or an incident-to-fix flow, behind tests, review, and rollout rather than in a chat sidebar. Either way, you measure what matters, leave the customer able to operate it, and bring the pattern back as another use case for SpaceXAI. This is not a demo role. You own the work end to end, from the first discovery call through launch, iteration, and post-launch support, and you are responsible for systems that work in the real world. What you’ll do Lead discovery with the customer: orient in their codebases and workflows, find the

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale's need to detect and respond to security events across its production and corporate environments is growing as the company scales. We're looking for a Senior Detection and Response Engineer to own detection engineering and to lead incident response when it counts, coordinating the response and driving it to resolution. This is a high-ownership role with real room to shape how detection and response works at Anyscale. You will own the detection pipeline, the response runbooks, and incident response, reporting to the Head of Security and partnering with engineering. This role is based in India. In your first year, success looks like strong detection coverage across our cloud, endpoint, and runtime telemetry, a working correlation and alerting pipeline, and incident response runbooks that have been exercised in practice. What You'll Do Own and build detection coverage across cloud, endpoint, and runtime telemetry. Own a centralized correlation and alerting capability that turns telemetry into actionable detections. Own incident response: runbooks, escalation paths, and coordination during an incident, across corporate and production environments. Drive detection of anomalous activity across the environments

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Community Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster. The team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community. What you’ll do As a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects. You will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward. Responsibilities Manage community interactio

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the first point of contact for our Technical Support team, the Customer Services Specialist will orchestrate the flow of inbound inquiries to ensure our global customers receive immediate, world-class assistance. You will bridge the gap between complex technical issues and rapid resolution by strategically routing requests and managing the lifecycle of support tickets. By collaborating closely with Support Engineers and Managers, you ensure that every Everpure customer feels heard and supported during critical moments. WHAT YOU’LL DO Orchestrate Incident Flow: Direct all incoming support requests across phone, email, and the Everpure portal to the appropriate engineers, ensuring high-priority issues are addressed immediately to minimize customer downtime. Manage Lifecycle Communications: Drive customer satisfaction by providing proactive status updates on open tickets, ensuring transparency and setting clear expectations for resolution timelines. Monitor Service Health: Audit the support queue by severity and priority to ensure no case falls behind, escalating critical or aging issues to Support Leadership to maintain our stringent Service Level Agreements (SLAs). Drive Operational Intelligence: Perform targeted statistical analysis on recurring support trends to help the engineering team identify root causes and improve the long-term stability of the Everpure Platform. WHAT YOU BRING Experience: A

At Lyft, our purpose is to serve and connect. Lyft’s Infrastructure organization builds the high-scale foundation that every engineer at Lyft relies on to ship safe, performant, and reliable services. As a Senior Software Engineer on the Foundational Infrastructure & Networking team , you will own the core routing, service mesh, and control planes that power hundreds of microservices processing millions of rides daily. This is an IC role with massive engineering leverage: your technical architecture, systems design, and performance optimizations will directly amplify the velocity of every software engineer across Lyft while ensuring platform resiliency at scale. Responsibilities Architect & Scale Core Networking: Design, build, and optimize our service mesh, ingress/egress infrastructure, and edge routing capabilities using Envoy Proxy and custom control planes on AWS. Optimize High-Throughput Control Planes: Enhance load-balancing algorithms, service discovery, and dynamic scaling mechanisms across high-concurrency data and control planes running on Kubernetes. Drive Systems Reliability & Observability: Operationalize deep telemetry, metrics, and distributed tracing across our networking stack to drastically reduce mean-time-to-detect (MTTD) and resolution (MTTR). Hands-on Production Debugging: Lead complex technical investigations into cross-stack incidents spanning kernel parameters, cloud VPC network layers, DNS, and distributed microservice protocols. Technical Leadership & Mentorship: Elevate engineering rigor through RFC reviews, technical vision, incident response post-mortems, and mentoring engineers across the broader Infrastructure org. Experience 6+ Years of Production Systems Experience: Proven track record building and operating massive-scale cloud infrastructure and networking platforms. Expertise in Cloud Networking & Protocols: Deep understanding of Linux networking, TCP/IP, DNS, gRPC, HTTP/2, load balancing, and AWS networking a

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . As the Chief of Staff to the EVP of Global Ad Sales, you will serve as a high-leverage strategic operator, executive proxy, and force multiplier across the Global Sales Organization (GSO). Your key function is to scale executive attention, accelerate decision velocity, and translate GSO’s highest strategic priorities into clear execution and follow-through. The ideal Chief of Staff operates with high EQ to maintain Reddit’s open, collaborative, and accessible culture while ensuring that executive time is prioritized for high-impact drivers. You will partner closely with Sales Strategy & Operations, regional sales leadership, and cross-functional executive teams to orchestrate a seamless operational rhythm and drive global alignment. This role is required to be based in New York or London. Responsibilities: Drive Alignment & Prioritization Filter & Route Inquiries: Establish clear operational paths for routine data requests, incident reporting, and tactical items below the executive level, freeing leadership bandwidth for major revenue initiatives. Executive Proxy & Strategic Alignment: Represent the EVP in key cross-functional leadership forums, planning reviews, and offsites, building bottoms-up consensus and alignment before issues require top-down intervention. Surface Field Signals: Synthesize customer sentiment, competitive dynamics, and field feedback directly from front-line sales teams to keep executive leadership deeply connected to market realities. Pre-Frame Executive Decisions: Ensure materia

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . As the Chief of Staff to the EVP of Global Ad Sales, you will serve as a high-leverage strategic operator, executive proxy, and force multiplier across the Global Sales Organization (GSO). Your key function is to scale executive attention, accelerate decision velocity, and translate GSO’s highest strategic priorities into clear execution and follow-through. The ideal Chief of Staff operates with high EQ to maintain Reddit’s open, collaborative, and accessible culture while ensuring that executive time is prioritized for high-impact drivers. You will partner closely with Sales Strategy & Operations, regional sales leadership, and cross-functional executive teams to orchestrate a seamless operational rhythm and drive global alignment. This role is required to be based in New York or London. Responsibilities: Drive Alignment & Prioritization Filter & Route Inquiries: Establish clear operational paths for routine data requests, incident reporting, and tactical items below the executive level, freeing leadership bandwidth for major revenue initiatives. Executive Proxy & Strategic Alignment: Represent the EVP in key cross-functional leadership forums, planning reviews, and offsites, building bottoms-up consensus and alignment before issues require top-down intervention. Surface Field Signals: Synthesize customer sentiment, competitive dynamics, and field feedback directly from front-line sales teams to keep executive leadership deeply connected to market realities. Pre-Frame Executive Decisions: Ensure materia

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block’s Detection and Response Team (DART) investigates and responds to threats across our products and systems. Within DART, the Computer Security Incident Response Team (CSIRT) leads complex investigations and coordinates the response to security incidents across the company. You’ll establish what happened, determine the scope and impact, guide containment and recovery, and keep responders and stakeholders aligned. You’ll be a trusted resource for your peers, contributing technical judgment and direction to complex investigations and helping the team make sound decisions. You’ll partner closely with engineers, other security teams, Legal, Privacy, and business leaders. Between incidents, you’ll innovate by building the tools, workflows, and procedures that make our response stronger. You Will Command complex, high-impact security incidents from initial assessment through containment, recovery, and closure. Investigate threats across endpoint, identity, cloud, SaaS, network, and application systems and drive containment and remediation with system owners, weighing urgency, evidence preservation, and business impact. Reconstruct timelines, preserve evidence, and determine the scope and impact of incidents. Coordinate containment and remediation with system owners while balancing urgency and business impact. Keep incident priorit

Summary: We are seeking an experienced L2 DevOps Engineer with over 5+ years of experience to design, implement, and manage infrastructure and deployment pipelines across hybrid environments, including on-premises data centers and cloud platforms. This role requires expertise in AWS, Azure, Kubernetes, IaC, CI/CD, and monitoring tools, along with strong troubleshooting and security practices. You will work closely with development, QA, and operations teams to ensure reliable, scalable, and secure delivery of enterprise-grade applications, while also mentoring junior team members and driving automation initiatives. Responsibilities: Manage and support hybrid infrastructure, including physical data centers and AWS/Azure services. Design and implement Infrastructure-as-Code (IaC) using tools such as Terraform, Pulumi, CloudFormation, and Helm; manage GitOps deployments with ArgoCD/Flux. Configure and maintain Kubernetes clusters (EKS), ensuring scalability and high availability. Build, maintain, and optimize CI/CD pipelines with Jenkins, GitLab CI, Bitbucket, and GitHub. Automate deployments, scaling, and monitoring processes. Set up and maintain observability using Grafana, Prometheus, and other monitoring tools. Perform root cause analysis of performance issues and participate in on-call support. Manage SSL/TLS and code signing certificates and implement best practices for infrastructure security. Work with cross-functional teams to improve infrastructure reliability and delivery processes. Maintain clear documentation and contribute to knowledge sharing and incident post-mortems. Required Skills & Experience: 5+ years of experience in DevOps, Site Reliability Engineering, or related roles. Strong hands-on expertise with AWS and Azure cloud services. Solid experience with Infrastructure-as-Code tools and GitOps. Proven experience with Kubernetes/EKS setup and operations. Proficiency in CI/CD pipelines and GitOps practices. Strong knowledge of monitoring an

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s engineering team is growing rapidly, and we are looking for Security Analysts to help us scale. Come be part of a team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Our drivers and passengers entrust Lyft with their personal information and travel details to get where they're going and expect us to keep that data safe. Lyft's security team leads efforts across the company to ensure our systems are secure and worthy of our users' trust. Lyft Security builds systems to protect and defend infrastructure and services from cyber attacks. We consult with teams as they build and launch new products and features, proactively plans for the unexpected, and responds to incidents that occur. Our work has company wide impact and takes place at all levels of the stack, from infrastructure to web application security, as well as mobile apps, IT, bikes, scooters, etc. We believe in scaling security through engineering fundamentals, automation, and tooling. Check out our blog posts at https://eng.lyft.com/tagged/security to learn more about some of the things we’ve built. Our Incident Response team lives at the intersection of speed and precision. We own the full lifecycle of security incidents and stay ahead of the curve with our Threat Hunting program. We are looking for a Security Analyst who is passionate about refining feedback loops and executing proactive security actions. In this fast-paced, ever-evolving landscape, we prioritize knowledge sharing and mentorship. You will collaborate closely with Senior Analysts to sharpen your technical edge, ensuring that as our environment grows, your expertise grows with it. Responsibilities: Incident Response: Respond promptly

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role You will serve as a trusted security partner to Engineering, DevOps, and IT, designing and hardening secure AWS environments, securing our containerized and Linux-based workloads, and protecting our corporate infrastructure and identity/access tooling — while partnering closely with our dedicated SOC team on detection and response. You will act as a key member of the Cloud Security team, owning cloud and corporate infrastructure security architecture, vulnerability remediation, and Splunk administration and data integration, in close partnership with the SOC team, which owns detection content, alerting, playbooks, and incident triage/response. Your Job Will Be (but not limited to) Design, implement, and monitor security controls across our AWS cloud infrastructure, applying platform-native s

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role You will serve as a trusted security partner to Engineering, DevOps, and IT, designing and hardening secure AWS environments, securing our containerized and Linux-based workloads, and protecting our corporate infrastructure and identity/access tooling — while partnering closely with our dedicated SOC team on detection and response. You will act as a key member of the Cloud Security team, owning cloud and corporate infrastructure security architecture, vulnerability remediation, and Splunk administration and data integration, in close partnership with the SOC team, which owns detection content, alerting, playbooks, and incident triage/response. Your Job Will Be (but not limited to) Design, implement, and monitor security controls across our AWS cloud infrastructure, applying platform-native s

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring Mobile Patrol Security Officers to work at a location in the Howell, Michigan area. Responsibilities include: Maintain Visibility: Ensure high visibility by periodically stopping and patrolling different areas of the lot to deter criminal activity. Access Control / Verify Credentials: Ensure that individuals attempting to enter the facility have proper identification and access passes, such as badges, cards, or visitor passes. Surveillance : Continuously monitor CCTV cameras placed around the gate area to identify suspicious activities, unauthorized entry, or any security breaches. Monitor Entry and Exit Points: Ensure that only authorized personnel and vehicles are entering or exiting the lot by checking identification, vehicle registration, or other access control protocols. Log Entries and Exits of Trucks : Keep a detailed log of all trucks entering or leaving the premises, including company name, driver name, truck ID number, cargo type, and delivery or pick-up details. Observe for Security Threats: Watch for suspicious behavior, loitering individuals, or any signs of illegal activities such as theft, vandalism, or drug use. Incident Reporting: Immediately repo

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us to redefine the future of on-demand delivery. To do this, we're building a world-class Finance Engineering (FinEng) organization across all global markets we support at DoorDash, Deliveroo and Wolt. in which each of our product managers plays a critical role in helping to define and execute our vision to move money accurately and at scale across every market we operate in and ensure finance and accounting compliance. As we grow, billions of dollars in money movements flow through our platform every year and our team makes sure every one of them is understood, trusted, and correctly reflected in the financial books. About the Role Product Managers on the Finance Engineering team need a systems-oriented mindset, platform thinking, and strong cross-functional collaboration. In this role, you will define the strategy and vision for systems that track billions of dollars in company-wide money movement, translate transactions into accounting entries, and accelerate the financial close. You will build scalable, audit-ready automation for complex, high-volume financial activity. This is an opportunity to reshape modern accounting by applying AI to reconciliation, investigations, and incident detection and mitigation. Your products will form a critical part of the company’s financial infrastructure and help earn the confidence of leadership, auditors, and regulators. You're excited about this opportunity because you will… Drive the product definition, strategy, and long-term vision for accounting automation. You own the roadmap Build systems that track billion-dollar-level money movements across the entire company and automatically convert them into accurate accounting entrie

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team. What You'll Do ▸ Incident Leadership & Command ▸ • Lead P1/P2 incidents as incident commander, driving structured and timely resolution ▸ • Make real-time decisions during escalations and guide the team clearly ▸ • Ensure strong communication cadence and stakeholder confidence ▸ ✅ Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback ▸ Advanced Troubleshooting & Problem Solving ▸ • Handle highly complex issues across EDI/API/SFTP ecosystems ▸ • Perform deep RCA with clear root cause and preventive actions ▸ • Solve ambiguous problems by connecting patterns across systems ▸ ✅ Measure: repeat issue reduction, RCA quality score, first-time resolution rate ▸ Team Oversight & Delivery Assurance ▸ • Oversee queue health, workload distribution, and SLA adheren