Incident Management Engineer Jobs

Position Overview: As an Associate Service Desk Analyst, you’ll be one of the key people helping our employees get the most out of their technology. You’ll provide friendly, reliable technical support, troubleshoot hardware, software, and network issues, and make sure problems are resolved as smoothly and quickly as possible. You’ll manage incidents from start to finish, keeping users informed along the way and making sure more complex issues are escalated to the right teams when needed. You’ll also have the opportunity to contribute to improving our IT processes, documentation, and knowledge resources, helping us continuously improve the support we provide. We’re looking for someone who enjoys solving problems, helping people, and learning new things. Strong analytical, communication, and customer service skills are important, as well as a proactive attitude and the motivation to grow your career within the organization. You’ll work both independently and as part of a global team, so being comfortable collaborating with people across different locations and teams is key. Key Responsibilities Deliver comprehensive onsite and remote technical support, ensuring rapid resolution of hardware, software, and network issues to maintain optimal business continuity and user productivity. Proactively manage and update service tickets throughout the incident lifecycle, leveraging advanced troubleshooting skills and maintaining clear, professional communication with stakeholders at every stage. Demonstrate in-depth proficiency with Diligent’s core technologies—including Windows, Mac OS, and O365— applying best practices to resolve complex technical challenges and enhance the end-user experience. Serve as a subject matter resource for both hardware and software support, collaborating with crossfunctional teams to drive continuous improvement in IT service delivery. Actively contribute to the development and maintenance of knowledge base resources, synthesizing insights fr

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed—securely. As digital guardians of DoorDash, Deliveroo, and Wolt, we safeguard our systems and the data of our employees, customers, riders, and partners. We defend against emerging cyber threats and embed security into every facet of the business. From building resilient defenses and responding to incidents to empowering teams with security knowledge, we are trusted partners protecting these global brands from the inside out. About the role The Security Operations Centre Specialist offers a unique opportunity to shape our global Security Operations strategy across a global footprint of DoorDash, Deliveroo, and Wolt. This role provides the platform to optimize our technology and AI investments while pioneering new methods to protect our data, people, and partners. As we expand, your specialist capabilities will be essential to our continued success. What you'll be doing Work in a 24/7 Global Security Operations Center, including scheduled night, weekend, and on-call shifts to support high and critical issues. Act as the first line of defense by triaging and investigating real-time alerts involving phishing, malware, network attacks, and privacy incidents within defined SLAs. Serve as the primary point of contact for medium-to-high severity alerts, providing tactical direction and escalating as required. Contribute to security playbooks and assist in developing AI-driven runbooks for automated alert triage. Support wider security incident investigations involving Threat Intelligenc

Location: Doha, Qatar | Practice Area : Technology & Engineering | Type: Permanent The Role Capco is looking for an AI Security Consultant to help our clients identify, assess, and manage security risks associated with AI technologies and AI-enabled solutions. You’ll work across data, security, technology, risk, and business teams to embed appropriate security controls throughout the lifecycle of AI systems. This is an opportunity to work at the intersection of AI, data, and cybersecurity within financial services, helping clients adopt AI securely while protecting sensitive information, strengthening governance, and managing emerging security risks. What You’ll Do Assess security risks associated with AI systems, models, data pipelines, and supporting technology environments. Conduct AI security assessments and secure AI architecture reviews. Define and implement security controls, standards, and guardrails across the AI lifecycle, from design and development through deployment and ongoing operation. Identify and assess AI-specific threats and vulnerabilities, including risks relating to data exposure, model access, prompt manipulation, and misuse. Deliver cybersecurity advisory services supporting enterprise AI adoption. Support clients in securing AI-enabled products, platforms and data ecosystems. Work with data, security, architecture, engineering, risk, and business teams to embed security-by-design into AI solutions and delivery processes. Support AI security governance, risk assessments, control testing, monitoring, incident response, and remediation activities. What We’re Looking For Strong experience in cybersecurity, information security, AI security, data security, or related technology risk disciplines. Practical understanding of AI and machine learning environments and the security risks associated with models, data, applications, and supporting infrastructure. Experience applying security controls, threat modelling, risk assessment, identity and a

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description Job Purpose The Facilities Senior Manager is responsible for continuous, safe, and compliant operation of all fab facilities and critical utilities supporting semiconductor manufacturing in Operation, Maintenance, Engineering and Hook Up. This includes bulk and high-purity gas distribution systems, chemicals, Ultra‑Pure Water (UPW), wastewater treatment, HVAC and cleanroom environmental control, electrical systems, and building infrastructure in a 24×7, This role directly impacts yield, uptime, safety, and customer audit outcomes . Core Responsibilities Fab Facilities & Critical Utilities Operations/Maintenance and Engineering Lead operations of bulk & specialty gas systems, chemical distribution systems, UPW, process cooling water, wastewater treatment, Electrical System, Building Infrastructure HVAC, and cleanroom environmental systems . Ensure continuous availability of all utilities required for Manufacturing with minimal production impact. On Time Hook Up of Production tools Own facility incident response and serve as first responder for site‑wide facilities and hook up events. 2. Cleanroom & Environmental Control Maintain clean room temperature, humidity, pressure, and contamination control within fab‑defined limits. Coordinate filter maintenance, airflow verification, and critical environmental alarms to protect yield‑sensitive operation

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About Our Team The AI Security team is a newly established organization within Micron's Cyber Defense & Resilience (CDR) group, reporting directly to the Deputy CSO. We provide AI and automation engineering expertise across CDR's security functions, partnering with Security Operations, Governance Risk & Compliance, Third-Party Risk, Security Awareness, and Security Architecture teams to strengthen the security of a global environment supporting 50,000+ employees and 100,000+ devices! Position Overview We are seeking a Principal AI Security Architect to serve as the senior-most technical authority for AI security within Cyber Defense & Resilience! This role will define and drive AI security strategy, be responsible for AI threat modeling and governance, lead AI-related incident response efforts, and act as the primary advisor to executive leadership on the secure use, defense, and response to emerging AI technologies and threats. Responsibilities Develop and own the AI security strategy, threat model, and roadmap for Cyber Defense & Resilience. Establish quarterly priorities for AI security initiatives and provide strategic direction across multiple security functions. Define risk classification criteria and review high-risk AI agent architectures, including systems with customer data access, autonomous decision-making, and external system integrations. Act as the lead coordinator for AI-related cybersecurity incidents, partnering with ent

Zoox is developing state-of-the-art autonomous vehicle software for our purpose-built robotaxi. We believe that developing this end-to-end product will not only help us scale our services but will also result in a superior customer experience. In this role, you will own the continuous integration systems that every software engineer at Zoox depends on. More than a thousand engineers depend on it every day, running thousands of CI builds every weekday against one of the largest monorepos in the industry. Our goal is to run them fast, reliably, and cost-efficiently as both the codebase and the organization grow. You will work cross-functionally with various software teams as a force multiplier, finding where the build is slow or wasteful and fixing it at the platform level. This is a critical role to squash inefficiencies in our development process, improve the development experience for everyone in the software organization, and ultimately help us scale our autonomous vehicle fleet to more riders and more cities. In this role, you will: Own CI performance, cost efficiency, and reliability end-to-end, at thousands of builds a day and growing Rethink CI failure analysis, triage, developer support, and incident response with modern AI tools, shifting first-line work off human on-call Work cross-functionally to find where integration slows down and fix it at the platform level, and enable teams to make their CI efficient and reliable Set the technical bar for how CI is built and operated, and mentor the engineers around you Qualifications 5+ years of software engineering and programming experience, including significant experience in platform, infrastructure, or developer tooling Hands-on experience operating a distributed CI system at scale, Buildkite preferred; Jenkins, GitHub Actions, or similar Working familiarity with a modern build system such as

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role Join WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection systems that identify attacks targeting our AI platform, training data, and model deployments while creating automated response capabilities that scale with our explosive growth. This isn't just traditional security work – you're defending cutting-edge AI/AGI systems against adversaries who are evolving their tactics as fast as AI itself advances. This role combines hands-on security engineering with strategic thinking to stay ahead of novel threats that don't exist in textbooks yet. You'll be the operational arm of our security function, translating threat intelligence into real-time detections, coordinating incident response across multiple teams, and hunting for sophisticated attacks across GPU clusters and distributed training environments. If you're excited by the challen

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role Join WRITER's security team as a staff detection and response engineer and help protect the AI infrastructure that's transforming how the world works. You'll build sophisticated detection systems that identify attacks targeting our AI platform, training data, and model deployments while creating automated response capabilities that scale with our explosive growth. This isn't just traditional security work – you're defending cutting-edge AI/AGI systems against adversaries who are evolving their tactics as fast as AI itself advances. This role combines hands-on security engineering with strategic thinking to stay ahead of novel threats that don't exist in textbooks yet. You'll be the operational arm of our security function, translating threat intelligence into real-time detections, coordinating incident response across multiple teams, and hunting for sophisticated attacks across GPU clusters and distributed training environments. If you're excited by the challen

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . About the Role We are looking for a senior, self-directed SOC Analyst to join our lean global security operations team based in Pune. As the sole security operations resource during non-US business hours, you will own the full spectrum of alert triage, incident investigation, and response for your shift. This role requires someone who can function as both an L2 investigator and an L3 responder depending on the situation, without rel

At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most. Take Ownership As an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline 🌟 Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security. Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions. Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes. Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems. • You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress. • You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach. • You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms. • You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic. • You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response te

NVIDIA’s DGX Cloud organization is seeking a Senior Data Engineer to become part of its data team! We develop the reliable data foundation that supports fleet health, capacity, utilization, cost, reliability, and operational decision-making throughout DGX Cloud. Our platform supports engineering, operations, finance, and product teams managing and expanding large GPU fleets across cloud service providers and NVIDIA Cloud Partners. We are looking for a practical engineer and technical lead to take charge of a key part of the Navigator data platform. We develop the systems that transform distributed infrastructure telemetry and operational data into dependable, managed data products that support fleet health, capacity, utilization, cost, and operational decisions. We are seeking a hands-on, platform-minded engineer to build and evolve the systems that turn distributed infrastructure telemetry and operational data into reliable, governed data products. You will work across ingestion, transformation, data quality, platform architecture, security, observability, and self-service consumption to help make Navigator and the DGXC data platform a dependable source of truth. We do expect strong engineering fundamentals, experience operating production systems, and the ability to learn new platforms and domains quickly. What you'll be doing: Own systems end to end. For example, work from ambiguous customer and operational needs through architecture, implementation, deployment, observability, incident response, and ongoing support. Construct data pipelines and products. Such as designing and maintain batch and streaming ingestion, transformation, reconciliation, and serving paths for fleet, capacity, utilization, cost, scheduling, and operational telemetry. Build shared libraries, workflow and DAG or equivalent experience abstractions to evolve the data platform. Develop deployment tooling, data

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, Site Reliability Engineering (SRE) is fundamental to delivering the reliable, secure, and scalable technology experiences that support millions of patients, customers, pharmacists, and healthcare professionals every day. Our SRE organization drives operational excellence across critical healthcare and retail platforms through innovation, automation, observability, and engineering best practices. The Executive Director, Site Reliability Engineering serves as the strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem. This executive will define and execute a comprehensive reliability strategy, oversee large global engineering teams, and establish a long-term vision for observability, automation, and operational excellence across thousands of store locations. Working closely with senior business and technology leaders, the Executive Director will champion modern SRE practices, accelerate incident response capabilities, and deliver real-time operational visibility that enables proactive issue prevention and exceptional customer and patient experiences. Key Responsibilities Strategic Leadership & Vision Define and lead the enterprise-wide Site Reliability Engineering strategy supporting CVS Health's retail and pharmacy operations. Align reliability and operational

NVIDIA is transforming how the world uses AI, cloud, and accelerated computing, and trust is at the center of that mission. Our Attestation and Trust Services team builds the secure cloud services that show customers their NVIDIA platforms are healthy, resilient, and ready for their most important workloads. In this role, you help design and run services that sit at the intersection of hardware, security, and large-scale distributed systems. We partner closely with security, silicon, platform, and cloud teams to bring new ideas into reliable production services that people rely on every day. We care about building systems that last, supporting each other, and creating space for learning and experimentation. If you enjoy solving complex problems, keeping services running smoothly, and collaborating with teammates from many disciplines, we would love to talk with you! What you’ll be doing: Your main focus will be on building and managing our core attestation cloud services. Day-to-day responsibilities include crafting APIs and integrations, boosting reliability, and working alongside NVIDIA teams to convert hardware trust mechanisms and standards into production-ready solutions. You will contribute significantly to shaping how customers verify that NVIDIA platforms are secure and prepared for their workloads. Crafting and evolving attestation cloud services, APIs, and SDK/CLI integration points that confirm the integrity of NVIDIA platforms across data center, AI, networking, and partner environments. Improving reliability and operational maturity through SLOs/SLIs, alerting, runbooks, incident response, and safe rollout practices. Crafting resilient service behavior that handles dependency failures, caching challenges, regional issues, customer-side resilience needs, and graceful degradation. Architecting trust-material distribution for certificate status, re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s database team develops the next-generation, multi-tenant database platform that elastically scales and underpins every online data workload at Roblox. As a senior engineer on the database team, you will shape the architecture, build and launch critical database capabilities that keep our services fast, reliable and efficient at global scale. You will report to the Technical Director for Storage. You will: Design and implement new engine features —indexing, storage formats, WAL and replication protocols, sharding, and query-planner enhancements—that push latency, throughput, and availability boundaries. Evolve the control plane to deliver elastic scaling, autonomous healing, and zero-downtime schema or tenant moves across global regions. Profile and optimize critical code paths using kernel-level tracing and advanced performance tooling; drive systematic tail-latency reductions. Establish engineering best practices by leading design reviews, performance benchmarks, failure drills, and post-incident retrospectives. Automate everything : develop frameworks for testing, CI/CD, rollout safety, observability, and autoscaling so that the platform operates hands-off at sc

Security Operations Specialist A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU’LL DO Lead investigations into sophisticated cyber threats and shape defensive actions that protect the critical technology environment at the firm Serve as incident commander for high or critical incidents by coordinating response actions, driving timely decisions, and keeping stakeholders aligned Analyze and correlate security telemetry, log data, and threat intelligence to identify malicious activity and determine organizational impact Develop threat intelligence reports that explain findings, mitigations, confidence levels, and implications for security operations Create dashboards and visualizations that help security teams detect patterns, prioritize risks, and improve response decisions Hunt for advanced adversary activity by applying analytics, network diagrams, and system knowledge to identify hidden threats Partner with development teams to define requirements and enhancements for security capabilities, analytics, and operationa