Incident Management Engineer Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting highly available customer-facing systems. Lead incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with engineering teams to improve service availability, scalability, performance, and resilience. Continuously improve observability through metrics, logging, tracing, dashboards, and alerting. Eng

About the Team Our team builds classification and evaluation systems that give post-training and research teams fast, reliable feedback on model behavior. We combine machine learning and production engineering to make these capabilities accurate, efficient, and useful at scale, helping researchers assess changes and improve models and products. We work closely with researchers and data scientists and have broad ownership of the software that makes these capabilities available. Our work spans real-time systems, data engineering, model serving, and tools for experimentation, with careful attention to performance, reliability, and privacy. About the Role We’re looking for a software engineer to build and evolve our classification and evaluation platform. You’ll develop services, online and offline pipelines, and tools that help researchers and data scientists turn an idea into a working measurement and iterate on it quickly. This role combines software and data engineering with hands-on production ownership. You’ll shape the architecture, deliver new capabilities, improve inference efficiency, and keep the system dependable as workloads and requirements evolve. Strong candidates will bring deep software engineering expertise and an interest in building a technical product in close partnership with its users. In this role, you will: Design and build software services and APIs for configuring, running, and managing classifiers and evaluations. Build and operate online and offline classification pipelines that support reliable, efficient execution at scale. Improve model-serving performance, including throughput, latency, concurrency, and compute utilization. Build tools that make experimentation, debugging, and iteration straightforward for researchers and data scientists. Own production reliability, observability, and incident response, and reduce the operational burden of running the platform. Partner with machine learning engineers to bring new classification capabili

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Software Engineer on the CDP Foundations team within the Developer group, you'll build the core platform capabilities that enable businesses to launch and scale crypto products. The CDP Foundations team's three pods, Portal and Platform Services, Custodial Foundations, and Fully Disclosed Onboarding and Eligibility, own the foundational experiences and primitives spanning the developer portal, shared customer services, custodial accounts and taxes, and KYC/KYB onboarding and eligibility APIs. You'll design and ship the backend services and APIs that make it easier for partners and their customers to securely access Coinbase's crypto infrastructure. What you'll do: Build, deploy, and maintain scalable, secure, and high-performing backend services in a microservices and distributed architecture Define internal and customer-facing APIs that serve as the building blocks for CDP, prioritizing clean design and a high-quality developer experience Lead end-to-end delivery of features from implementation through deployment and monitoring Strengthen operational excellence across the team by proactively addressing technical debt and driving improvements in reliability and observability Participate in code reviews and on-call rotation, lead incident response, and foster a team environment that welcomes constructive feedback to maintain high code quality standards Required S

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services. WHAT YOU'LL DO Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production. Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services. Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability. Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs a

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Director, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Engineering in the Cloud Infrastructure & Operations department. In this role, you will lead our SRE teams in driving 99.99%+ availability across a cloud platform processing hundreds of billions of daily transactions. You will own system architecture, automated incident mitigation, and 24/7 operational reliability while scaling top engineering talent and aligning teams across India and global HQ. What you’ll do (Role Expectations) Take end-to-end operational accountability for the availability, latency, and performance of Tier-0 and Tier-1 internally facing platforms and backend infrastructure Enforce multi-nines SLAs, SLOs, and error budgets across services while driving engineering initiatives to measurably reduce MTTD, MTTA, and MTTR Oversee capacity planning, resource forec

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring unarmed Security Officers in the Myrtle Beach, South Carolina area. Responsibilities may include: Perform regular foot and vehicle patrols throughout the property. Provide courteous assistance to guests, offering directions, answering questions, and creating a visible, approachable presence to enhance the overall visitor experience. Respond promptly and professionally to disturbances, emergencies, medical situations, or suspicious activity. Initiate appropriate action and coordinate with local authorities or emergency services as needed. Collaborate with the surveillance team to monitor CCTV systems and report irregular activities or safety concerns. Maintain detailed incident and activity reports, including logs of patrol rounds, observed hazards, and guest interactions. Conduct routine checks of doors, windows, lighting, and fire safety equipment to ensure all facilities are secure and operational. Promote awareness of property rules, safety protocols, and emergency procedures to guests and staff. Utilize communication and conflict resolution skills to peacefully manage difficult situations or disputes between guests, vendors, or staff. Other duties as assigned. Qualif

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring unarmed Flex Security Officers in the Myrtle Beach, South Carolina area. Responsibilities may include: Perform regular foot and vehicle patrols throughout the property. Provide courteous assistance to guests, offering directions, answering questions, and creating a visible, approachable presence to enhance the overall visitor experience. Respond promptly and professionally to disturbances, emergencies, medical situations, or suspicious activity. Initiate appropriate action and coordinate with local authorities or emergency services as needed. Collaborate with the surveillance team to monitor CCTV systems and report irregular activities or safety concerns. Maintain detailed incident and activity reports, including logs of patrol rounds, observed hazards, and guest interactions. Conduct routine checks of doors, windows, lighting, and fire safety equipment to ensure all facilities are secure and operational. Promote awareness of property rules, safety protocols, and emergency procedures to guests and staff. Utilize communication and conflict resolution skills to peacefully manage difficult situations or disputes between guests, vendors, or staff. Other duties as assigned. Q

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Staff Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week. What you'll do: Serve as a technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure Partner closely across many different types of engineers to raise the bar for operational excellence and incident re

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role Forward Deployed Engineers embed directly with customer engineering teams to ship production-grade Cursor workflows that measurably improve how they build software. You’ll figure out what’s actually slowing a team down, design a practical solution, and own it end-to-end, from first discovery call through launch, iteration, and post-production support. This is not a demo role. You are responsible for systems that work in the real world. This role will be based in all 3 cities: Bengaluru, New Delhi and Mumbai. What you’ll do Lead discovery with customer engineers to identify the real bottleneck and define clear success metrics Design and build Cursor-powered workflows (e.g., large-scale refactors, migrations, PR review loops, incident → fix pipelines, spec → implementation systems) Ship a fast first version in days, then harden it into something reliable over weeks with proper rollout plans, monitoring, and iteration based on real usage Own production quality: tracing, evals, metrics, debugging model behavior, latency/cost tradeoffs, and failure modes Work directly with Staff+/Platform/Eng leaders — going deep in code while also communicating clearly about tradeoffs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit enables people to build software with AI. The infrastructure underneath that experience must make it straightforward to launch services, isolate workloads, and run reliable systems at scale. We're hiring a hands-on Engineering Manager to lead Cloud Infrastructure: the shared infrastructure as code (IaC), networking, storage, compute, and service mesh platforms that Replit's product and platform teams depend on. You'll lead and grow an existing engineering team building and operating these foundations, including Kubernetes, shared edge networking, service mesh and workload identity. This is a platform-building role with production accountability. You should be comfortable going deep on a design or incident while developing a team that does not depend on you for every decision. What You'll Do Own the cloud-platform roadmap. Lead the team's IaC, networking, storage, compute, and service mesh platforms. Translate product, platform, reliability, and security needs into sequenced outcomes, balancing foundational investment, lifecycle work, and delivery commitments against the team's capacity. Make infrastructure repeatable and self-service. Build maintained IaC interfaces for services, cells, connectivity, identities, and shared resources. Enable internal customer teams to provision infrastructure without bespoke coordination or dependence on individual experts. Operate what the team builds. Own platform availability, upgrades, isolation, recovery, and incident remediation. Maintain clear SLOs, sustainable on-call coverage, and primary and backup owners for critical systems. Stay technically engaged. Review designs and production changes, debug difficult failure modes, and use AI coding tools—including

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Building and operating critical, large-scale systems that manage massive volumes of financial information, to fulfill business goals for Stripe and its partners; Navigate a complex fintech environment with numerous compliance regulations, translating internal and external business needs into robust software requirements and scalable distributed systems; Lead cross- functional alignment and provide technical direction for multi-team projects; Build large-scale (petabyte-size) financial data platforms, solutions, and pipelines using Big Data technologies and distributed systems; Debugging production issues across the stack, analyzing complex datasets and designing large-scale data pipelines using modern Big Data technologies to ensure reliable, high-performance solutions; Executing projects related to insights into Stripe’s financial performance across multiple Stripe products; Work on systems critical to Stripe's future financial operations, with impact over billions of dollars of payment volume; Deeply understand the design and architecture of modern payments and financial technology across countries; and Leverage experience with monitoring, incident handling, debugging in production environments to ensure data pipeline health and SLOs, while reducing operational toil via automation. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Computer Science, Information Systems

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer to join the Wallets, Liquidity & Bridging team within the Platform organization. This team builds and operates the wallet systems, liquidity orchestration, and bridging infrastructure that power how Coinbase moves crypto assets across 55+ blockchain protocols for millions of users. You'll design and build the distributed backend systems that construct, sign, broadcast, and reconcile on-chain transactions, helping drive the next generation of wallet infrastructure with a focus on reliability, correctness, and multi-chain scalability. What you'll do: Own the design and delivery of backend services (Go) that power wallet operations, liquidity movements, and cross-chain bridging across custodial and non-custodial flows. Build and improve the distributed systems that manage transaction lifecycle, signing, broadcasting, and on-chain reconciliation across multiple blockchain protocols including Ethereum, Bitcoin, and Solana. Drive reliability and observability improvements for wallet services, contributing to incident response, post-mortems, and systemic fixes that strengthen Tier-0 system availability. Partner with Trading, Custody, Staking, and cross-platform teams to integrate wallet services with downstream products, defining clear contracts and resolving cross-team dependencies. Execute service decomposition and architecture

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a Lifecycle Lead to build the company-wide owned-channel capability that helps teams reach businesses with relevant, timely, and trustworthy experiences. This senior, hands-on leader will set the small and medium business lifecycle strategy, partner with Engineering to build the orchestration and deployment platform, and establish the operating model that allows teams across the company to launch and improve evergreen programs safely at scale. You will sit at the intersection of platform, product, and campaign strategy. You will partner with Engineering, Product, Data Science, and Analytics on the underlying systems, and with Product Marketing Managers and other client teams to design journeys that help new, active, and returning businesses reach value and build durable habits. This role is based in San Francisco, Seattle, or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner with B2B product to set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement. Partner with Engineering, Product, Data Science, and Analytics to shape the tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, quality assurance, and observability. Define scalable deployment workflows—including self-service and centrally supported paths, intake, templates, approvals, governance, service levels, and incident

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As a Senior Platform Engineer at HP IQ, you will help build and evolve the infrastructure, tooling, and shared platform capabilities that enable our engineering teams to develop and operate reliable, secure, and scalable services across cloud and edge environments . You will work closely with application, services, AI/ML, and security teams to improve developer velocity, production readiness, reliability, and operational efficiency across a heterogeneous infrastructure footprint. What You Might Do Design, build, and maintain shared infrastructure and platform capabilities across cloud and edge environments. Build automation and self-service tooling that improves engineering velocity and operational consistency. Develop and maintain Infrastructure-as-Code, deployment workflows, and environment provisioning. Partner with engineering teams on production readiness, including reliability, security, observability, scalability, and recovery. Improve monitoring, alerting, incident response, and operational tooling across distributed environments. Automate repetitive operational t

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. The Role You'll build the detections and automation that protect our cloud, SaaS applications, and user workstations. You'll be the team's Datadog expert, owning how security telemetry gets into Datadog Cloud SIEM, how it's filtered, and the detections that run on it. You'll also automate the repetitive work around alerts and support triage and investigations. As we bring automation and AI into security operations, you'll help build and ship the new capabilities. What You'll Own Detection engineering: write, tune, and retire Cloud SIEM detections, and map coverage to MITRE ATT&CK to close gaps. Logging pipeline: onboard sources and build Datadog log pipelines that parse, normalize, and enrich security telemetry. Detection-as-code: manage detections in version control with testing and peer review. Automation: build workflows for alert enrichment, triage, containment, and notification. AI in the SOC: build AI-assisted triage and alert summarization, with a human in the loop. Measurement: track coverage, false-positive rate, and automation rate to decide what to fix next. Filtering and cost: manage indexes, exclusion filters, and retention tiers to cut noise and cost without losing coverage. Security operations: support triage, investigations, and incident response, including on-call. What You Bring 3+ years in secur