Incident Management Engineer Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is seeking a Senior Security Engineer to design, implement, and operate enterprise Data Loss Prevention and Secure Access Service Edge capabilities. The role will reduce data exfiltration risk, enable secure access to web, SaaS, private applications, and cloud services, and improve security coverage. You will be a senior individual contributor and subject matter expert, within the Enterprise Security team and will closely partner with IT, Network Engineering, Legal, Privacy, Compliance, and application owners. Success requires hands-on engineering, design, operational ownership, and clear risk communication. A day in the life (Responsibilities) Data Loss Prevention Engineering Own the DLP engineering roadmap and control lifecycle, from requirements and architecture through proof of concept, testing, phased deployment, tuning, operations, and continuous improvement. Design and operate controls for sensitive data across managed endpoints, email, web and network channels, SaaS and collaboration applications, cloud environments, and data repositories. Build and maintain data discovery and classification logic using sensitive information types, regular expressions, data matching, document fingerprinting, OCR, and machine learning where appropriate. Translate requirements into precise policies and response actions with documented exceptions. Establish safe policy rollout practices with test cases, pilot groups, change control, user impact analysis, exception review, and measurable acceptance criteria. Triage and investigate DLP alerts and incidents, determine root cause and business context, coordinate containment and remediation, and reduce false positives without weakening protection. Integrate DLP with SASE services, SIEM/SOAR platforms, MDM, ticketing systems, data classif

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Platform Observability & Analytics runs the infrastructure that tells Elastic the truth about its own platform. The observability clusters show Cloud engineers how production is behaving right now, and the analytics pipelines show the business how the platform and the products get used over time. This role sits on the observability side. We run 200+ hosted deployments across every supported cloud region, ingesting logs, metrics and traces for all of Elastic Cloud, plus the SLA and SLO monitoring for ESS and Serverless. When Cloud engineering needs to know what production is doing, they're looking at something we run. What You Will Be Doing Owning end-to-end delivery of moderate-to-high complexity projects on the team’s roadmap , with minimal day-to-day direction. Operating and hardening shared Elastic Cloud infrastructure (ECH, ECE, and ECK) as Infrastructure as Code – writing and reviewing the Terraform, Python, and Go that other engineers depend on. Carrying a 24/7 on-call rotation: responding to incidents, driving them to resolution, and writing clear RCAs/postmortems that lead to lasting fixes rather than repeat pages. Reviewing others’ code and designs, and being a trusted second set of eyes on production changes to critical infrastructure. Mentoring less experienced engineers, and proactively raising risks, ideas

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Security Operations Center Location: Remote Australia Compensation Range: $110,000 to $140,000 AUD base plus bonus and equity What You’ll Do: You’re a hands-on SOC Analyst who thrives on detecting and responding to cybercrime. You’ll triage Active Hands-On Keyboard intrusions, track attackers through networks, and help remove them before they achieve their objectives. You’ll contextualise endpoint telemetry, analyse logs, leverage forensic artifacts, and understand malware to uncover the full scope of an intrusion. You give a $ht about protecting customers and improving how the team operates, taking ownership of investigations and acting on the information available. You bring Warrior Spirit to complex incidents, staying resilient and composed under pressure. You are Outcome-Obsessed, measuring your work by the threats contained, customers

Community Operations Moderator itD is seeking a full-time Community Operations Moderator to maintain a safe, responsive, and well-managed online community through thoughtful moderation, accurate documentation, and timely issue resolution. The ideal candidate will bring strong community moderation experience, fluent English communication skills, and a track record of applying policies consistently within fast-moving, global environments. Location: On-site in Hyderabad, India. This role requires a staggered schedule beginning approximately three to four hours after the core moderation team’s start time. Candidates must be available for assigned holiday coverage in accordance with applicable law and company policy. We provide comprehensive benefits, paid holidays, and more. Candidates must be authorized to work in India, as we are unable to offer immigration sponsorship for this position. Responsibilities • Monitor community conversations and evaluate content for compliance with established guidelines and policies. • Apply sound judgment and contextual understanding when reviewing nuanced or sensitive interactions. • Respond to routine moderation issues and investigate complex cases requiring advanced review. • Escalate high-risk, ambiguous, or policy-sensitive matters through the appropriate channels. • Document moderation decisions, incidents, and escalations accurately and promptly. • Collaborate with distributed team members to maintain consistent coverage, policy application, and service quality. • Support a hybrid moderation model by handling both frontline review and advanced moderation responsibilities as needed. Internal Responsibilities • Attend regular internal practice community meetings. • Collaborate with your itD practice team on industry thought leadership. • Complete client case studies and learning material (blogs, media material). • Build out material to contribute to the Digital Transformation practice. • Attend internal itD networking events

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Senior Security Operations Analyst III to join our SOC team to help strengthen our ability to detect, investigate, and respond to evolving security threats. In this role, you’ll lead complex investigations, improve CLEAR’s threat detection and response capabilities, and serve as a trusted security partner while helping develop the analysts and program around you. What you'll do: Lead complex investigations of security events across corporate networks, endpoints, data centers, cloud environments, and other critical systems, driving incidents from initial analysis through escalation and remediation Develop, tune, and optimize threat detection logic across SIEM, EDR, and other security platforms, proactively identifying coverage gaps, reducing false positives, and improving the fidelity of security alerts Partner with Engineering, Infrastructure, and other teams to investigate threats, identify root causes, communicate risk, and drive timely remediation and improvements to CLEAR’s security posture Apply threat intelligence, data, automation, and AI-enabled tools to identify emerging attack patterns, accelerate investigations, improve detection workflows, and strengthen decision-making while applying sound security judgment Serve as a subject matter expert and escalation point for other analysts, mentoring junior team members, sharing knowledge, and helping establish scalable processes, playbooks, and standards for threat detection and analysis Continuously evaluate CLEAR’s detection coverage against the evolving t

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Develop, document and maintain the architecture for digital signing and certificate authority services. Ensure the architecture aligns with industry best practices and regulatory requirements. Collaborate with external suppliers, IT and security teams to integrate digital signing and certificate authority services into the broader security infrastructure. Design, implement, and innovate processes for digital signing and certificate issuance, renewal, and revocation. Develop and maintain documentation for all processes and procedures. Monitor and audit processes to ensure compliance with internal policies and external regulations. Establish and carry out governance policies for digital signing and certificate authority services. Conduct regular reviews and audits to ensure compliance with governance policies. Provide training and support to internal teams on governance policies and procedures. Ensure the security of digital signing and certificate authority services through regular assessments and updates. Stay up-to-date with the latest security threats and trends, and implement appropriate countermeasures. Ensure compliance with relevant regulations and standards, such as FIPS, SPDM, PKCS, Quantum Compute and CNSA. Respond to security incidents related to digital signing and certificate authority services. Conduct root cause analysis and implement corrective actions to prevent future incidents. Collaborate with other security teams to manage and mitigate security incidents. Employer will accept a Master's degree in Computer Science, Cyber Sec

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P . Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX, and other top-tier investors. Role Overview We're hiring a quantitative trader/developer for Capital Markets which covers trading, hedging, and market-making strategies across our stablecoin and FX business. You'll have the opportunity to work directly with the trading desk on strategies with real, immediate P&L impact, with daily 1:1 mentorship from the experienced traders and engineers leading Capital Markets. You're evaluated on the strategies you ship and the P&L they generate. You own a thread from idea to live trading, and the person you're building it with is a trader. We're specifically looking for someone with a trading background: a prop trading firm, a crypto market maker, or a trading platform where you've both written the code and owned the trading decision it produced. Key Responsibilities: Trading strategy development. Develop, maintain, and improve trading and hedging strategies across our stablecoin and FX business, from idea to live execution, with full ownership of the outcome. Production trading systems and live operations. Own the reliability, observability, and operational performance of our live trading environment. Monitor systems in real time, act as primary responder to production issues, and work with the desk to investigate, mitigate, and resolve incidents affecting trading, risk, or system stability. Production tooling and operational safety. Build and improve internal tools, dashboards, alerts, and automation that

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Senior Finance Systems & Data Engineer , you'll join the Controlling & Transformation team based in Copenhagen , working to turn messy finance data into infrastructure the whole company can trust. To be upfront: the pipes are still being built. You won't inherit a polished warehouse — you'll be the person who helps shape what it will look like. This is a role for someone who wants ownership of a foundation, not a seat next to one. What will you do? Own the design of Lunar's financial data architecture, the flows from our core banking platforms through the ledger and data warehouse into Business Central, and set the direction for how it evolves Lead the automation of the month-end close, replacing manual steps cycle by cycle until it's fast, reliable and boring, starting with the reconciliations between source systems and the general ledger Get hands on when data issues appear. You'll query the data yourself, reconcile it, find the root cause and drive it to resolution rather than passing it on Be the system owner for Business Central and other relevant finance systems, covering configuration, access, releases and incidents, and hold tech and external vendors to designs that work for finance from the start Act as the bridge between finance, product and tech: set the standard for data quality across finance source systems, translate finance's needs into requirements the data squads can build against, and rethink core processes with AI What are we loo

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We’re looking for smart and driven DevOps Engineers to help scale our platform. You have experience with AWS infrastructure and beyond and have seen a couple (or more) different ways to do it. You are fully bought into IaC (Infrastructure as Code), have used one of the popular tools (Terraform, CloudFormation, etc), and are excited to help us evolve our infrastructure automation. You have a product mindset and have a history of working with application developers, Quality Engineers, and Security & Compliance teams to understand their needs, prioritize them, and deliver DevOps solutions that address those. You use AI coding tools daily, and like everything else you ship, you trust the output only as far as you've verified it. You are also data driven and use metrics to drive your decisions. You are capable of juggling many tasks involving future projects, support requests, and SRE duties — including being a primary responder to production incidents, since compliance limits production access on many systems to DevOps. Our team is growing but we’re not a big company. We work collaboratively, move fast (we deploy to production many times a day), and we value technical quality. If you are excited about the challenge of building a platform that powers an incredible product while working alongside a great engineering team, we’d love to hear from you! the job what you will do Be an active member of the DevOps team Work with a product mindset where the rest o

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Application Gateway team to build the networking infrastructure that makes this possible. You Will: Design, build, and operate Roblox's Envoy-based application gateway fleet — the front door for billions of daily requests — owning L7 routing, authentication, rate limiting, and traffic policy end to end. Own the reliability and scale characteristics of the gateway: capacity and headroom modeling, failure isolation and blast-radius reduction, progressive delivery of config and code changes, and measurable reduction in edge-caused incidents

About the role As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment. Responsibilities Triage and respond to inbound support tickets across self-serve and enterprise customers using a support/CRM platform; identify patterns in ticket clusters (e.g., a wave of the same error code), surface them to engineering with context and affected case lists, and follow through to resolution. Draft clear, accurate status updates and maintenance notifications for customers during planned maintenance windows or incidents; communicate expected impact without exposing internal platform details. Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction. Answer customer questions about the platform's API, model/fine-tuning workflows, model availability, and deployment/endpoint configuration; reproduce reported errors to confirm expected vs. broken behavior and provide actionable next steps. Provision and configure SSO connections for enterprise customers (Google Workspace, Okta, Azure AD, etc.); guide customers through IdP-side setup steps; diagnose login failures by cross-referencing the platform's identity provider configuration against the customer's; escalate confirmed platform-side gaps. Triage customer billing questions using bill

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. This requires a unique blend of deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating their operational goals into powerful technical solutions. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. During critical incidents, you will de

Location Details: Phoenix, Arizona At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is an in-office position and you’ll be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join our team The Data Center Critical Environments team keeps the electrical backbone of GoDaddy's production data centers running safely, reliably, and in compliance. As the Critical Facilities Engineer - Electrical, you'll serve as the subject matter expert for UPS systems, generators, switchgear, and power distribution across the Phoenix site. You'll own safety and compliance programs, maintenance planning, contractor oversight, and operational documentation, while mentoring teammates and partnering with vendors, project teams, and local authorities. What you'll get to do… Operate and maintain critical power infrastructure. Monitor, inspect, and troubleshoot the site's critical electrical systems serving server rooms, MDFs, IDFs, and other mission-critical spaces. Apply expert-level knowledge of commercial power distribution, equipment drawings, and one-line diagrams. Respond to incidents and share the 24x7 on-call rotation. Lead fault discovery, root cause analysis, and recovery planning during planned and unplanned events. Support off-hours maintenance, deployments, and coverage. Run projects and manage vendors. Drive projects from concept through commissioning and turnover, including infrastructure upgrades, capacity expansions, and tenant improvements. Oversee vendor mai