Incident Management Engineer Jobs

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Responsibilities and Tasks • Ensure the safe and proper operation of facilities equipment and systems. • Monitor facilities equipment and systems through FMCS or equivalent control systems. • Respond promptly to out-of-specification or abnormal condition affecting production or the site in general. • Bring up out-of-specification or abnormal conditions to relevant parties in a timely manner. • Restore facilities services quickly to minimize interruptions to production or the site. • Response to facilities service requests. • Support and implement operating procedures and risk assessments for all facilities systems and related work activities. • Coordinate maintenance or installation activities for operating facilities system and equipment on site. • Accurately pass down information to the next shift. • Complete shift routines and activities. • Assist in drafting SOPs, Checklists, and daily plant reports. • Follow up on incidents or service interruptions. • Coordinate and collaborate with internal and external parties for facilities operation-related activities. • Prioritize and organize work during the shift. • Serve as a member of the ERT (Emergency Response Team). • Co-chair Facilitie

Company Name: tastytrade Role: Senior Site Reliability Engineer - Linux Systems & Application Observability Location: Chicago, IL (Hybrid, 3 days/week in office) Role Summary Come join tastytrade, part of IG Group, as we build the reliability practice behind the brokerage platform that active options, futures, and equities traders rely on every market day. As our first Senior Site Reliability Engineer, you'll harden the systems behind order execution and market data delivery — designing for fault tolerance, closing gaps in our telemetry, and making sure our HashiCorp Nomad-based service fabric scales cleanly as trading volume grows. You'll work embedded alongside our infrastructure and application engineering teams, contributing directly to our Ruby, Java, and Elixir services. This is a rare opportunity to shape a practice and a culture from day one, on a platform where every order, quote, and position has to be right, because real client capital is on the line. What You'll Do (Job Responsibilities) • Build self-healing, fault-tolerant infrastructure and internal tooling that automates repetitive operational work and reduces toil for Platform and Application teams. • Run gap analysis across our observability stack to find blind spots in telemetry, logging, and alerting coverage, then close them so failures surface before customers feel them. • Own scalability work across our HashiCorp Nomad service fabric: capacity planning, load testing, and identifying architectural bottlenecks before they become incidents. • Extend our observability stack (Prometheus, Honeycomb, OpenTelemetry) with the instrumentation needed to actually see the failure modes above. • Set SLOs and error budgets with multi-window burn-rate alerting for critical brokerage flows, once the fault-tolerance and telemetry foundation is in place. • Mentor engineers across teams to build a culture of site reliability champions so the practice outlives any one person. Who You Are (Skills Needed) • Hands

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role The Customer Engineer sits inside our Customer Experience (CX) team and is a customer-facing engineer who resolves the platform customer bugs that need an actual code change and builds important customer-facing features. Our CX model pairs two roles — Customer Outcomes (relationship and account ownership) and Customer Engineer (code and incidents) — both powered by Computer, our AI engine that handles L1–L4 diagnosis instantly, 24/7. You are not a back-room ticket-closer. You are the subject-matter expert for a specific product area, lead the technical response when things break, and ship real fixes and features. Every fix you ship feeds back into Computer, so the next identical issue resolves automatically. Responsibilities Product-area specialist Own deep expertise in one area of the product (e.g. integrations, workflows, search/AI, platform). Be the go-to escalation point for issues in that area, across accounts. Keep Computer's knowledge sharp for your area — feed in fixes, edge cases, and known issues. Spot recurring problems and drive them to a permanent fix or product change, partnering with the core Engineering team that owns the area. Translate customer technical needs into clear product feedback fo

Coordination Systems provides foundational distributed systems building blocks for internal Datadog platforms. Our services cover sharding, consensus, resource protection, configuration distribution, and much more. We are looking for a manager to lead the Coordination Systems - Storage team. This team provides essential configuration storage and distribution systems that are depended upon by almost every service and pod at Datadog. We power critical runtime configuration (e.g. feature flags), complex control planes (e.g. dynamic sharding configuration), and much more. Storage is one of four subteams within Coordination Systems. If successful, the candidate will have opportunities to lead other growing and impactful areas such as Resource Protection. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: (Describe role responsibilities here/max 6 bullets) Lead a core team of 5 engineers (distributed, with majority in NYC) Lead ceremonies, prioritize and delegate project Stay hands-on with the code, e.g. isolated features, small remediations, investigation follow ups Stay actively involved in operations, incidents, root cause analysis, etc. Constantly promote a culture of operational excellence, organizing gamedays, conducting operational reviews, staying proactive with reliability Who You Are: (Describe role qualifications here/max 6 bullets) Strong distributed systems skills, able to understand and account for a variety of failure modes, well-versed in end-to-end o11y, validation testing, simulation setup, etc. Worked on platform teams before, providing critical infrastructure to internal stakeholders Experienced in handling significant incidents, both as a responder and follow-up ow

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 200 cities across EMEA, servicing over 10M registered users. Our journey within Israel started in the fall of 2018. Since then, we’ve launched in 26 cities and the country has become one of our fastest-growing ‘Woltwide’. Due to our increased growth, we're now looking for a Trust and safety Associate to join our Operations Team in Tel Aviv. We are seeking a highly skilled and experienced Representative to join our team. In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process. You’ll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helpin

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. About the team Torizon Cloud is a platform that delivers over-the-air software updates to embedded Linux devices in the field. Our users are companies running fleets of industrial and robotics hardware. They use our platform to publish updates on physical machines they can't easily reach so reliability is a key selling point of our product. The team is small, distributed, and motivated! You'd be joining a group of engineers who own the platform end to end - the backend services and the infrastructure they run on. We have big aspirations as a team and our product is scaling! What you'll do Own and care for the Kubernetes deployments of our Torizon OTA services. We have various services (mostly scala services), Kafka/Red-Panda messaging system. Manage infrastructure as code with Terraform/OpenTofu. Build and maintain CI/CD pipelines, container builds, automated testing, and promotion across staging and production environments. Push our devops practice forward: declarative, reviewed, reproducible environments, and fewer things that depend on someone remembering a manual step. Improve observability and how we handle incidents: metrics, logs, alerting, and the follow-through after something breaks. Help us expand and evolve our testing frameworks and pipelines. Work with fellow team-mates to evolve deployability, database migrations, safe rollouts, and outage investigations. What we're looking for Advanced English communication skills, written and spoken Available to work Hybrid from Toradex Office in Campinas/SP. Kubernetes in production. Not just fam

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV. Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees. Support employee onboarding and offboarding , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal. Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications. Maintain IT hardware and asset inventory , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date. Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation. Provide basic network and office IT support , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required. Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base art

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. All security disciplines work under the umbrella of the combined PSI (Platform, Security & Infrastructure) team: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. Corporate Security owns the estate everyone at Flexport actually touches — the laptops, the identity provider, the SaaS sprawl, the browser. Get it right and nobody notices. Get it wrong and it's the fastest way into everything else we're trying to protect. This is a security engineering role, not an IT support role. You'll spend your time writing code and shipping automation, not administering a helpdesk queue or babysitting a ticket tray. What you'll do Identity & access Advance our identity posture: SSO coverage, phishing-resistant MFA rollout, SCIM lifecycle automation, and least-privilege access across the SaaS and cloud estate. Build the detections and guardrails that catch account takeover, MFA fatigue attacks, and session token theft before they turn into incidents. Endpoint & device lifecycle Write and ship device policy as code — configuration profiles, remediation scripts, and enforcement rules across macOS and Windows — with

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. All security disciplines work under the umbrella of the combined PSI (Platform, Security & Infrastructure) team: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. Corporate Security owns the estate everyone at Flexport actually touches — the laptops, the identity provider, the SaaS sprawl, the browser. Get it right and nobody notices. Get it wrong and it's the fastest way into everything else we're trying to protect. This is a security engineering role, not an IT support role. You'll spend your time writing code and shipping automation, not administering a helpdesk queue or babysitting a ticket tray. What you'll do Identity & access Advance our identity posture: SSO coverage, phishing-resistant MFA rollout, SCIM lifecycle automation, and least-privilege access across the SaaS and cloud estate. Build the detections and guardrails that catch account takeover, MFA fatigue attacks, and session token theft before they turn into incidents. Endpoint & device lifecycle Write and ship device policy as code — configuration profiles, remediation scripts, and enforcement rules across macOS and Windows — with

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: The Data Analytics and Transformation team encompasses the Data Engineering, Semantics, Data Science, Strategic Intelligence and Business Transformation functions. The team provides analytic support and a strategic perspective to the different business functions within Celonis to enable them to make evidence-based decisions. We deliver actionable insights by collecting, organizing and interpreting data about user journeys, product telemetry, incidents, infrastructure utilization, sales motions, and everything else happening in Celonis. We transform data into analytic assets by conducting exploratory analysis, identifying outliers, validating hypotheses, building statistical models, quantifying risk; communicating findings through well crafted stories and critical recommendations. The Role: As a Staff Data Engineer in the Data Analytics and Transformation team, you will play a key role in defining and building the analytic infrastructure that will enable strategic and tactical decision making in a hyper growth environment. As one of the most senior technical experts on the team, you will provide technical leadership to design, build and maintain a data ecosystem for analytic needs. You will spearhed the implementation of th

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft’s Bikes & Scooters team is developing the future of micro-mobility and we are looking for a solid, experienced Software Engineer to join our Stations Software Platform team to work on helping us transition our customers to our latest generation platform and to make the platform evolve in a solution that can be brought to multiple different markets and business models. Technical interviews and interactions with the other offices in the company will be in English; however, the working environment in Montreal is bilingual. Responsibilities: Help define the roadmap and architecture based on technology and business needs Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: BSc/MSc in Computer Engineering, Computer Science, related field or relevant work experience 5+ years of software engineering industry experience Experience with object-oriented programming Experience in distributed systems Experience with Java and/or Python, familiarity with Scala is a plus Experience working with databases, relational or NoSQL Experience writing clear, scalable and clear design documentation Experience designing, building and improving a set of team owned components Must have a track record of professional excellence Benefits: Extend

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Trust & Safety function at Lyft is dedicated to keeping every Lyft ride safe for both riders and drivers. We build and maintain the tools, features, and systems that deter bad actors, protect vulnerable populations, and reinforce trust across the platform. As an Backend Engineer working on Trust & Safety, you'll work at the intersection of product, design, engineering, and policy to ship high-impact safety features to millions of users. Responsibilities: Help define the roadmap and architecture based on technology and business needs Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Lead projects of multiple people from idea to positive execution Write clear, scalable and clear design documentation Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge Proactively participate in resolving ongoing incidents Share your knowledge through tech talks, mentorship, and evangelizing appropriate tech and engineering best practices Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience 5+ years of software engineering industry experience Extensive experience in object oriented programming, ideally in GoLang or Python Experience in backend software development of large-scale distributed systems and concurrency Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.) Strong oral and written communication skills, and ability to collaborate with and influence cross-functional partners Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows. You’ll learn to trace issues to root cause, communicate clearly with customers and internal teams, and build the judgment to own increasingly complex work independently. This is not a traditional support role built around scripts and handoffs. You’ll work in one shared CXE queue, use AI as part of your everyday engineering toolkit, and contribute to the knowledge, automation, and product improvements that prevent repeat problems. CXE 1 is designed as a transition into CXE 2 as your depth, independence, and customer readiness become consistently visible. What you will do Own standard and moderately complex customer issues from first investigation through resolution and closure. Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns. Communicate clearly and empathetically across tickets, calls, incidents, and internal channels; ask precise questions, set expectations, and close every loop. Work with