Incident Management Engineer Jobs

About the Role We’re looking for a Senior Web QA Engineer to join our Web QA team and help maintain the quality of the core web experience used by millions of people every day. In this role, you’ll test the web products and work closely with engineers to find, report, and help resolve issues early. You’ll also look at how the web experience fits into the wider Perplexity product ecosystem, making sure key flows work consistently across surfaces. Key Responsibilities Test Perplexity’s web product across browsers, devices, and screen sizes, checking functionality, reliability, and performance throughout the development cycle. Run end-to-end integration testing with other Perplexity products, validating shared flows, accounts, and features. Work directly with engineers to prioritize critical bugs, write clear and actionable bug reports, and help get issues resolved. Create and maintain test documentation, including test cases, checklists, and test plans, keeping them current as the product changes. Analyze high-impact user-reported issues and incidents, then share insights that help improve both the product and our QA process. Fix small, low-risk issues yourself where appropriate, shipping simple fixes to reduce engineering overhead and speed up resolution. Qualifications 5+ years of experience in QA, with strong hands-on experience testing web applications Solid experience with web testing, including cross-browser and responsive testing, debugging with browser DevTools (console, network, performance), and validating functionality across environments and builds Experience with integration and end-to-end testing across multiple connected products or services Strong communication skills, with the ability to work effectively with engineering, product, and other QA teams Proactive use of AI coding tools (e.g. Cursor, Claude Code) to navigate the codebase, debug issues, and ship small fixes independently

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role The Support Engineering team works closely with Engineering, Product, Technical Success, Go-to-Market, and other teams to deliver an exceptional experience for our most strategic customers. We combine deep technical troubleshooting with durable customer context, proactive reliability work, and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical support. We’re looking for experienced, deeply curious technical problem-solvers to serve as trusted support partners for our Premium Support customers. You’ll work directly with customers on novel, ambiguous, and high-impact technical issues, using logs, telemetry, reproduction, and systems-level investigation to isolate causes and drive issues toward resolution. Beyond resolving individual issues, you’ll use your deep understanding of OpenAI’s infrastructure and products, together with each customer’s architecture and operating context, to anticipate risk and make their workloads more resilient over time. You’ll proactively monitor integrations, identify emerging failure patterns and architectural breakpoints, and work with customers and internal teams to address them before they become incidents. Success means that as a customer’s workloads mature and scale, the day-to-day effort required to support t

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Associate, Broker Dealer Operations, you'll join the Coinbase Capital Markets (CCM) team and serve as a subject-matter expert within the operational engine supporting Coinbase's U.S. equities brokerage business. This team keeps customer accounts, trades, cash, positions, transfers, corporate actions, and regulatory reporting accurate, controlled, and scalable. You'll independently manage complex operational workflows, strengthen controls, and partner with Apex and internal teams to turn recurring manual work into reliable processes and tooling. What you'll do: Own recurring broker-dealer operations workflows across one or more areas, including reconciliations, corporate actions, securities transfers, account maintenance, error processing, and regulatory reporting support. Perform daily order, trade, position, balance, and cash reconciliations between Coinbase and Apex records, investigating breaks, documenting root causes, and driving resolution to closure. Manage complex exceptions and time-sensitive incidents by coordinating remediation across Apex, Engineering, Product, Trading, CX, Compliance, Finance, Legal, and Risk, prioritizing by customer, financial, and regulatory impact. Build and maintain audit-ready documentation, including SOPs, runbooks, control checklists, and process maps, translating operational lessons into durable controls. Partner wit

REQUISITOS MANDATÓRIOS •Pacote Microsoft Office; •Conhecimento das normas de sistemas de gestão integrada (Ex.: ISO 45001, ISO 14001, ISO 9001); •Conhecimento funcional SAP ERP ou Sistema Informatizado de Registro de Anomalias; Será necessário ART de cargo e função para esse posto de serviço. EXPERIÊNCIA experiência em atividades similares ao escopo dos serviços. ESCOLARIDADE Grau de Instrução: Pós graduação Formação: Formação em engenharia com Pós-graduação em Engenharia de Segurança do Trabalho, com registro em conselho profissional. ATRIBUIÇÕES Elaborar e/ou atualizar painéis no powerBi que facilitem a gestão sobre os temas de contingência (ex. Acompanhamento do Plano de Manutenção dos Ativos de Contingências, Teste de Performance de Bombas, Cronograma de Simulados, entre outros); Realizar gestão dos treinamentos relacionados a contingência, buscando novas oportunidades e conteúdos a serem compartilhados; Apoiar o planejamento e acompanhar exercícios simulados nas Unidades Operacionais; Propor ações para aprimoramento dos conhecimentos das lideranças no que tange o ICS – Sistema de Comando de Incidente; Acompanhar a implantação das recomendações de contingência oriundas dos estudos de análises de risco de processo e outras inspeções/diagnósticos; Apoiar na elaboração e/ou revisão dos Planos de Resposta a Emergência – PRE das unidades do parque de refino, processamento de gás, DTEN e LCM, bem como os PRE-SOs, Planos Locais e PROs; Assessorar, do ponto de vista da engenharia de segurança, assuntos relacionados à preparação e atendimento a emergências; Apoiar na revisão de procedimentos e padrões relacionados ao tema de gestão de contingência; Realizar apresentações tais como RAC de SMS, Subcomissão, entre outras, sobre o tema de Contingência; Acompanhar a implantação das recomendações de contingência oriundas dos estudos de análises de risco de processo; Auditoria de conformidade de barreiras de proteção identificadas nos estudos de risco de proc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. CLEAR is seeking a Threat Detection Analyst III to join our SOC team to help strengthen our ability to detect, investigate, and respond to evolving security threats. In this role, you’ll lead complex investigations, improve CLEAR’s threat detection and response capabilities, and serve as a trusted security partner while helping develop the analysts and program around you. What you'll do: Lead complex investigations of security events across corporate networks, endpoints, data centers, cloud environments, and other critical systems, driving incidents from initial analysis through escalation and remediation Develop, tune, and optimize threat detection logic across SIEM, EDR, and other security platforms, proactively identifying coverage gaps, reducing false positives, and improving the fidelity of security alerts Partner with Engineering, Infrastructure, and other teams to investigate threats, identify root causes, communicate risk, and drive timely remediation and improvements to CLEAR’s security posture Apply threat intelligence, data, automation, and AI-enabled tools to identify emerging attack patterns, accelerate investigations, improve detection workflows, and strengthen decision-making while applying sound security judgment Serve as a subject matter expert and escalation point for other analysts, mentoring junior team members, sharing knowledge, and helping establish scalable processes, playbooks, and standards for threat detection and analysis Continuously evaluate CLEAR’s detection coverage against the evolving threat land

Job Requisition ID # 26WD95847 Position Overview Autodesk is seeking a motivated, experienced, and skilled engineer to join our Connected Delivery platform team. This platform is responsible for enabling the discovery, download, and install of all the Autodesk products, services, and third-part apps. You'll be responsible for building a full-stack application that is resilient, scalable, and highly available. As an ideal candidate, you’ll have led teams developing modern web experiences with cloud services in a fast-paced, agile environment. Responsibilities Lead, design, and develop high-quality, secure, performant applications Provide project and team leadership to break down, estimate, and organize work Participate in agile ceremonies of the scrum team Work closely with the product manager and team to understand and elaborate on the requirements Provide guidance to own team and others on software development best practices Work with the team to troubleshoot code-level problems quickly and efficiently Identify risk and propose mitigation strategies associated with the design Participate in code reviews to ensure new code conforms to the highest standards Interact with internal and external customers to identify and resolve product defects Mentor and develop junior developers Respond on a rotation basis to escalated incidents after hours or on weekends to ensure 24/7 availability of our platform Minimum Qualification BS in computer scie

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a talented Game Security Analyst who possesses a passion for player security. As a Game Security Analyst you will be a frontline defender committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, exploits, and account compromise. In this dynamic role you'll work closely with other engineering and product teams to detect, analyze, and mitigate threats to the player experience and stay ahead of evolving attack vectors. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of Dundee, Scotland. WHAT WE DO The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Analyze and respond to threats including cheats, exploits, account takeovers, and intellectual property (IP) abuse. Fine-tune and support anti-cheat measures and in-game abuse prevention systems. Perform security assessments of game features and enforcement policies. Investigate security incidents, analyze telemetry, and recommend mitigations related to cheating and fraud. Collaborate with cross-functional teams to improve security controls and detection. Monitor cheat trends, automate detection and enforcement workflows, and enhance account security posture. REQUIREMENTS 3+ years professi

About the team The Applied AI Engineering team helps enterprises put Codex to work on their most important engineering workflows. We work alongside customer engineers to turn frontier AI capabilities into systems that improve how software is built, shipped, secured, and operated. Our work spans unfamiliar codebases, legacy systems, data pipelines, infrastructure, and enterprise integrations. We discover where AI can make a meaningful difference, build and prove solutions, and turn what we learn into reusable architectures, tools, and feedback that help shape Codex. About the Role We’re looking for an engineer who enjoys understanding complex systems, building alongside customers, and solving problems where the path forward isn’t obvious. You’ll work directly with technical leaders and engineers to identify valuable opportunities and take them from discovery through implementation and evaluation. You might build a Codex-assisted release review workflow, modernize a legacy data pipeline, accelerate a dependency migration, or connect an agent to the systems and context it needs to investigate production incidents. You’ll combine hands-on software engineering, architecture, and technical leadership to make Codex part of how customers get important work done. Success means delivering the agreed solution, demonstrating measurable improvement, and helping the customer sustain and expand its use. Working with our product, engineering, research, and account teams, you’ll turn deployment experience into evidence that informs improvements to Codex. The position is based in Sydney, Australia , with three office days each week. Relocation assistance is available to new employees. In this role, you will: Lead customer engineering engagements from workflow discovery and architecture through implementation, evaluation, and handoff, with clear customer owners, delivery milestones, and measurable success criteria. Assess customer repositories, data systems, infrastructure, security c

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Description Responsibilities and Tasks Ensure the safe and proper operation of facilities equipment and systems. Monitor facilities equipment and systems through FMCS or equivalent control systems. Respond promptly to out-of-specification or abnormal condition affecting production or the site in general. Bring up out-of-specification or abnormal conditions to relevant parties in a timely manner. Restore facilities services quickly to minimize interruptions to production or the site. Response to facilities service requests. Support and implement operating procedures and risk assessments for all facilities systems and related work activities. Coordinate maintenance or installation activities for operating facilities system and equipment on site. Accurately pass down information to the next shift. Complete shift routines and activities. Assist in drafting SOPs, Checklists, and daily plant reports. Follow up on incidents or service interruptions. Coordinate and collaborate with internal and external parties for facilities operation-related activities. Prioritize and organize work during the shift. Serve

As a Senior Sales Engineer on Datadog's AI Accounts team, you'll serve as the technical lead for a small portfolio of the world's leading AI labs — accounts that today represent a meaningful share of Datadog's revenue and are growing faster than any cohort in our business. You'll own the technical relationship end to end, work shoulder-to-shoulder with customer engineering teams in production, and help define how Datadog shows up for a cohort whose buying behavior looks nothing like traditional enterprise. This team was piloted earlier this year and is now being formalized. You'll be joining early enough to shape the playbook rather than inherit one. What You'll Do Own the technical relationship across a small portfolio of AI labs, go deep on how each customer trains, serves, and scales their models (and/or the downstream products and platforms), and become the person their engineers call first Partner with your AE to drive expansion inside accounts that grow unpredictably and fast: identify new workloads and teams as they spin up, and get in front of them before a need becomes a ticket Lead discovery inside flat, engineering-led organizations where influence sits with individual contributors rather than titles, and where there are no formal scoping calls to rely on Run full-scale POVs in production rather than controlled pilots: instrument real workloads at real scale, prove value against the customer's own success criteria, and work through the operational realities of doing that safely Act as an extension of the customer’s engineering/observability team rather than an external operator - this requires judgment about which standard gates serve the customer and which to break Work Slack-native and asynchronously as the default, with the responsiveness and proactive posture these accounts expect: flag new features, bugs, and incidents before they ask Bring product and engineering in early and often, and close the loop fast — leadership needs near-real-time signal fr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a strong Senior Software Engineer in Test (SET) to build scalable test automation, developer productivity tools, and test infrastructure. The role is UI automation heavy , with strong focus on Playwright/Cypress, TypeScript/JavaScript , API and performance testing, CI/CD, and AI-assisted engineering. Key Responsibilities Design and maintain scalable UI automation frameworks using Playwright and/or Cypress with TypeScript/JavaScript . Build comprehensive UI, API, integration, and end-to-end automation for enterprise-scale applications. Develop API automation using REST Assured and REST APIs. Design and execute performance/load testing using JMeter and analyse performance bottlenecks. Build and integrate automated tests into CircleCI, Jenkins, or GitHub Actions pipelines. Develop reusable testing libraries, utilities, and developer productivity tools . Leverage GitHub Copilot, Claude Code, and other GenAI tools to accelerate automation development, debugging, test generation, refactoring, and improve test coverage. Identify, troubleshoot, and eliminate flaky tests , automation failures, and test infrastructure issues. Work with DevOps/SRE on Docker, Kubernetes, cloud environments, and test orchestration . Participate in on-call rotation and provide support for critical automation and production incidents . Perform RCA for production and automation issues and drive preventive actions. Collaborate closely with developers, architects, product

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Overseer team within FinHub in the Platform group, you'll build and scale the real-time integrity layer that enforces financial correctness across every Coinbase fund flow. Overseer makes the rules that must always hold between systems explicit, detects violations in seconds rather than quarterly reconciliations, and works with every team at Coinbase that moves money. You'll own workstreams end-to-end, from designing correctness models with partner teams to operating detection systems in production, contributing directly to the platform that keeps billions of transactions accurate and trustworthy. What You'll Do: Build and scale real-time invariant enforcement systems across Coinbase's fund flows, contributing to the core detection engine, invariant framework, and onboarding tooling that partner teams rely on Own workstreams end-to-end, from designing correctness models with partner teams through production operation, ensuring new fund flows are covered by Overseer's integrity guarantees Develop AI-powered guardrails including predictive consistency models that flag deviations at initiation and proactive invariant discovery that surfaces coverage gaps before incidents occur Partner with teams across FinHub, Payments, and Trading to design and implement correctness contracts for new and existing fund flows, translating financial ru

About the Role: As a Senior Data Engineer at Tubi, you'll be instrumental in developing and maintaining robust data processing pipelines that underpin our reporting, analytics, and performance insights. You'll operate as an embedded data engineer within a specific data product vertical, shaping the culture, best practices, and overall approach to data engineering within the team. Our diverse product verticals, such as Viewer Growth, Ad Product Sales, and Marketing Analytics, are all highly data-driven. In this role, you will also be responsible for supporting Tubi’s Growth vertical with the creation and curation of CRM and Growth related pipelines, datasets, and scripting in the Databricks environment and leveraging the Braze CRM platform. Additionally tasks related to general pipeline creation, SQL optimization, data-related automation,, and contributing to the strategic direction of data engineering for the Growth organization. Each product team presents unique big data challenges, requiring you to be adaptable, curious, and possess a strong foundation in big data and engineering principles. Your responsibilities will span from constructing efficient pipelines and facilitating data access for data scientists and analysts, to building specialized data products that empower non-engineering teams with deeper insights into their datasets. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Be the primary owner of the data needs of a specific product vertical. That means everything from raw-data ingestion to end-user analysis. Build intuitive, easy-to-use, and high quality datasets using Spark and DBT Track down data quality issues when they arise, and then set appropriate data quality monitors and alerts to help prevent future incidents Participate in the occasional on-call rotation (12-hr day time shifts, ~1-2/month) Understand your product vertical's datase

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Senior Security Engineer – Enterprise Security shares ownership of the day-to-day operation of the Samsara security environment. You will keep our network access, device trust, and visibility systems running, tuned, and resilient at enterprise scale in partnership with a global team. Utilizing modern principles, you’ll maintain and evolve a modern zero trust program, spend time both on policy design and real-time triage for escalations. You take security seriously and believe the best solutions are low-friction and built in partnership with others. You are comfortable owning and maintaining production systems for long term success - troubleshooting systemic issues, tuning policies based on real incidents, and continuously improving what is already built. You bring an automation mindset to repetitive work, whether using Python, SOAR platforms, or AI-assisted tools. You enjoy supporting teammates and helping other engineers build

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you! You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, with occasional opportunities to support AI-related initiatives alongside our product and engineering teams. What you'll be doing: First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs Track issue progress and provide regular updates to clients until incidents are resolved Interface with Development, QA, and Consulting Services as needed to resolve customer issues Occasionally support AI-related tasks or initiatives as they arise within the support workflow (limited scope) Be part of weekend rotation for 24/7 customer emergencies About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of th