Incident Manager Jobs

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Security Platform builds and operates the technology at the intersection of security, privacy, software engineering, and data engineering. As a Senior Engineering Manager, Security Platform, you will guide a diverse group of software engineers to build critical tools and automation solutions used across Twitch. You will report to the Director of Security, Identity, and Privacy Platforms. You will manage engineers responsible for operating our security data platform handling billions of weekly events, a multi-petabyte data lake, and numerous analysis tools that provide critical data across the organization to support important security programs. You will also lead engineers responsible for writing software to accomplish security at scale through automation, libraries, and services. With this team, you will lead the full software development lifecycle from product discovery, roadmap prioritization, and execution. Programs you support will include Fraud, Service-to-Service Auth, Detection and Incident Response, Vulnerability Management, Engineering Intelligence, and Privacy. You are experienced in software and data engineering, you bring awareness of the industry's cutting edge, and you're passionate about security. If this sounds accurate, come join us! You can work from San Francisc

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Security Platform builds and operates the technology at the intersection of security, privacy, software engineering, and data engineering. As a Senior Engineering Manager, Security Platform, you will guide a diverse group of software engineers to build critical tools and automation solutions used across Twitch. You will report to the Director of Security, Identity, and Privacy Platforms. You will manage engineers responsible for operating our security data platform handling billions of weekly events, a multi-petabyte data lake, and numerous analysis tools that provide critical data across the organization to support important security programs. You will also lead engineers responsible for writing software to accomplish security at scale through automation, libraries, and services. With this team, you will lead the full software development lifecycle from product discovery, roadmap prioritization, and execution. Programs you support will include Fraud, Service-to-Service Auth, Detection and Incident Response, Vulnerability Management, Engineering Intelligence, and Privacy. You are experienced in software and data engineering, you bring awareness of the industry's cutting edge, and you're passionate about security. If this sounds accurate, come join us! You can work from San Francisc

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management - Singapore Overview The Manager, Technical Account Management is responsible for managing the technology and operational relationship with Mastercard customers across an assigned market or portfolio. The role serves as the primary point of contact for technical, system, and operational matters, ensuring customer needs are understood, prioritized, and addressed through effective coordination across internal and external stakeholders. The role requires a strong understanding of customer implementation plans, operational environments, technical requirements, and key pain points. The successful candidate will act as a bridge between customers, market teams, regional teams, product teams, and operations teams to support implementation, incident management, release readiness, performance optimization, and adoption of Mastercard products and solutions. The Manager, Technical Account Management contributes to the achievement of business and customer goals by managing projects and processes within the Technology Account Management function, resolving issues with appropriate escalation, supporting continuous improvement, and helping customers operate effectively and efficiently within Mastercard’s ecosystem. The Role • Manage the day-to-day technology and operational r

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description Job Purpose The Facilities Senior Manager is responsible for continuous, safe, and compliant operation of all fab facilities and critical utilities supporting semiconductor manufacturing in Operation, Maintenance, Engineering and Hook Up. This includes bulk and high-purity gas distribution systems, chemicals, Ultra‑Pure Water (UPW), wastewater treatment, HVAC and cleanroom environmental control, electrical systems, and building infrastructure in a 24×7, This role directly impacts yield, uptime, safety, and customer audit outcomes . Core Responsibilities Fab Facilities & Critical Utilities Operations/Maintenance and Engineering Lead operations of bulk & specialty gas systems, chemical distribution systems, UPW, process cooling water, wastewater treatment, Electrical System, Building Infrastructure HVAC, and cleanroom environmental systems . Ensure continuous availability of all utilities required for Manufacturing with minimal production impact. On Time Hook Up of Production tools Own facility incident response and serve as first responder for site‑wide facilities and hook up events. 2. Cleanroom & Environmental Control Maintain clean room temperature, humidity, pressure, and contamination control within fab‑defined limits. Coordinate filter maintenance, airflow verification, and critical environmental alarms to protect yield‑sensitive operation

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a Security Incident Response Engineer to join our SIRT. Reporting to the SIRT Manager, you'll be at the heart of our mission to find, handle, and learn from security incidents across our global platform. We're looking for engineers who thrive coordinating response to emerging issues in information security who are ready to level up our defense. If you're passionate about protecting the Twitch community and solving complex security puzzles, we want to hear from you! You can work from San Francisco, CA; Irvine, CA; or Seattle, WA. You Will: Participate in an on-call rotation that includes your peers on the Security Incident Response Team Qualify reports or alerts of activity as security incidents using clear guidelines that establish what a security incident is Evaluate the potential and realized impact of security incidents to Twitch Analyze threat actor tactics, techniques, and procedures Participate or create information sharing groups; communicate securely and responsibly Write and follow clear procedures so that our work can be accountable, repeated, measured, and improved Communicate with peers and leadership about timeline of a security related event with what potential and realized impact, how we discovered it, and how we're handling it Coordinate security inci

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a Security Incident Response Engineer to join our SIRT. Reporting to the SIRT Manager, you'll be at the heart of our mission to find, handle, and learn from security incidents across our global platform. We're looking for engineers who thrive coordinating response to emerging issues in information security who are ready to level up our defense. If you're passionate about protecting the Twitch community and solving complex security puzzles, we want to hear from you! You can work from San Francisco, CA; Irvine, CA; or Seattle, WA. You Will: Participate in an on-call rotation that includes your peers on the Security Incident Response Team Qualify reports or alerts of activity as security incidents using clear guidelines that establish what a security incident is Evaluate the potential and realized impact of security incidents to Twitch Analyze threat actor tactics, techniques, and procedures Participate or create information sharing groups; communicate securely and responsibly Write and follow clear procedures so that our work can be accountable, repeated, measured, and improved Communicate with peers and leadership about timeline of a security related event with what potential and realized impact, how we discovered it, and how we're handling it Coordinate security inci

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a Security Incident Response Engineer to join our SIRT. Reporting to the SIRT Manager, you'll be at the heart of our mission to find, handle, and learn from security incidents across our global platform. We're looking for engineers who thrive coordinating response to emerging issues in information security who are ready to level up our defense. If you're passionate about protecting the Twitch community and solving complex security puzzles, we want to hear from you! You can work from San Francisco, CA; Irvine, CA; or Seattle, WA. You Will: Participate in an on-call rotation that includes your peers on the Security Incident Response Team Qualify reports or alerts of activity as security incidents using clear guidelines that establish what a security incident is Evaluate the potential and realized impact of security incidents to Twitch Analyze threat actor tactics, techniques, and procedures Participate or create information sharing groups; communicate securely and responsibly Write and follow clear procedures so that our work can be accountable, repeated, measured, and improved Communicate with peers and leadership about timeline of a security related event with what potential and realized impact, how we discovered it, and how we're handling it Coordinate security inci

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a hands-on senior leader for our India SecOps team, you will shape and safeguard Everpure’s security posture at the intersection of detection engineering, threat hunting, attack surface management, and incident response. Positioned as a strategic cornerstone in Bangalore, you will empower an elite engineering team, optimize critical SecOps pipelines, and partner cross-functionally across global engineering and infrastructure groups. By driving execution excellence and high team morale, you ensure our enterprise platform and global telemetry remain resilient against evolving threats. WHAT YOU'LL DO Scale & Lead SecOps Operations: Architect, mentor, and grow the India SecOps team to foster an environment of high morale, technical excellence, and rapid execution across detection engineering and incident response. Proactively Manage & Remediate Attack Surface: Own end-to-end Attack Surface Management (ASM) across cloud environments, SaaS applications, endpoints, and secrets management to measurably minimize enterprise exposure and mitigate risk. Optimize Telemetry & Incident Response: Mature SIEM and SOAR automation pipelines to drastically reduce mean time to detect, contain, and respond (MTTD/MTTC/MTTR) while continuously elevating alert fidelity and signal confidence. Drive Cross-Functional Alignment & RCA Postmortems: Lead continuous validation through purple-teaming and incident postmortems alo

About the Team The Applied organization brings OpenAI’s most advanced technology to the world through products like ChatGPT and the APIs that power a growing ecosystem of developer and enterprise applications. Data Engineering builds and operates the trustworthy, secure, and reliable data systems that power decisions across OpenAI. About the Role We’re looking for a Data Engineering Manager to lead the Growth & Revenue data engineering team. This leader will own the data strategy and execution for the data subject areas spanning growth accounting across all product surfaces, product partnerships, checkout, billing, payments, revenue, and monetization, helping OpenAI understand how people adopt, engage with, and pay for our products. You will partner closely with several Data Science, Business, and Engineering partners to connect product behavior to trustworthy subscriber, payment, and revenue measurement. In this role, you will: Build, manage, and grow a high-performing, inclusive team across the Growth & Revenue data subject areas. Define the data strategy for all the data subject areas you own. Deliver durable, well-modeled data products that connect product behavior, subscription state, checkout events, payment outcomes, and revenue. Establish trusted metric definitions and data quality standards so product, growth, finance, and executive leaders can make fast, consistent decisions. Partner with Data Science and Product teams to support experimentation, causal measurement, funnel analysis, and scalable self-serve analytics. Partner with Finance and Financial Engineering to ensure analytical revenue views reconcile to financial truth and production billing systems. Raise operational excellence for critical pipelines, including reliability, observability, privacy, governance, and incident response. Set a clear roadmap, make principled tradeoffs, and communicate progress and risk across technical and business stakeholders. You might thrive in this role if yo

About the Team OpenAI’s Legal team helps advance our mission by tackling novel legal issues in AI. Our team brings together professionals across technology, privacy, intellectual property, corporate, employment, tax, regulatory, and litigation. Our regulatory compliance work turns legal requirements into practical programs that support responsible AI development and deployment. About the Role As a Legal Program Manager focused on regulatory compliance, you will build and manage cross-functional programs that translate counsel’s guidance into practical, sustainable operations. Your initial focus may include content moderation and/or frontier AI governance, with the mix shaped by team priorities and your strengths. You will partner with internal and external counsel, other legal program managers, and technical and business teams to coordinate implementation, evidence collection, reporting, and ongoing compliance. You’ll build repeatable systems that scale across regulations, products, and jurisdictions, helping teams navigate emerging requirements with clarity and sound judgment. This full-time role is based in San Francisco, CA, or New York, NY. In this role, you will: Lead regulatory compliance programs end to end: define scope, owners, milestones, dependencies, risks, and escalation paths, and drive execution with counsel and cross-functional partners. Translate counsel’s regulatory guidance into repeatable workflows, controls, and documentation. Depending on your portfolio, this may include content moderation disclosures, transparency reporting, reporting and appeals workflows, or frontier AI model launch readiness, evaluation and risk-management evidence, and incident reporting. Build strong partnerships across Product, Engineering, User Operations, Governance, Risk and Compliance (GRC), Global Affairs, Communications, and Go-to-Market to align program priorities and deliverables. Support regulatory inquiries, audits and investigations with counsel, organizing ev

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic manages one of the largest and fastest-growing infrastructure fleets in the industry — spanning multiple accelerator families, CPU families, and clouds. The Capacity Engineering team is responsible for making sure all of our infrastructure resources are accounted for, well-utilized, and efficiently allocated. We own the data, tooling, and operational systems that let Anthropic plan, measure, and maximize utilization across first-party and third-party compute — one of the company's largest areas of spend. As the Senior Engineering Manager for Capacity Engineering, you will lead the team that builds and operates these production systems. You'll set technical direction, grow and develop a team of senior and staff-level engineers, and be accountable for the reliability and correctness of surfaces that leadership, research engineering, inference, infrastructure, and finance all depend on. This is a hands-on leadership role and will be onsite 5 days a week: we expect you to stay close enough to the systems to review designs, make sound architectural calls, and step into an incident when the team needs you — while spending most of your time on people, priorities, and cross-organizational alignment. The team's work spans three overlapping areas, and you'll be responsible for balancing investment across them as business priorities shift: Data platform — Pipelines that ingest occupancy and utilization telemetry from Kubernetes clusters, normalize billing and usage across cloud providers, and serve the BigQuery tables the rest of the org queries against. Consumers range from research engineers to finance to leadership, s

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Lead a team of network engineers who design, build, and operate resilient infrastructure that supports critical investment, trading, and business applications Shape the network engineering roadmap by translating business priorities into scalable architecture, modernization plans, and measurable delivery outcomes Design secure, high-performance network solutions across office, data center, and cloud-based environments, with a focus on availability and latency Drive automation, observability, and infrastructure as code practices that improve reliability, accelerate delivery, and reduce operational risk Partner with Technology, Security, and business teams to deliver networking capabilities for new applications, locations, and strategic initiatives Oversee incident response, root cause analysis, and problem management to restore service quickly and prevent recurring issues Guide change management for business-critical upgrades, migrations, and maintena

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Social Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface on public social platforms.You'll help stand up the function from scratch and operate it day-to-day. You'll actively monitor brand and product conversations, triage emerging issues, and own social escalations end-to-end. During live escalations, you'll build real-time social reports that turn data into actionable recommendations to resolve issues quickly and reduce reputational risk. The ideal candidate pairs deep fluency in the social analytics landscape with calm judgment under pressure, sharp written communication, and a bias toward action. Key responsibilities Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage social escalations Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria Own social escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Build social reports in real-time, using the data to drive actionable recommendations that quickly and effectively resolve live incidents and reduce reputational risk Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, and running them to resolution alongside cross-functional partners. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action. Responsibilities: Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team Own executive escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams You may be a good fit if you have: 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role—ideally at a consumer or developer platform. Direct, hands-on experience running incidents or escalations: you'

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Database Platform Manager Company: THG Ingenuity Location: Manchester (Head Office) Reports to: Director of Data Role Overview We are looking for a strong technical leader to run our database platform. Our estate runs on Google Cloud Platform following a recent migration to self-managed services, and there is a real opportunity here to shape the next phase. How we consolidate and modernise the estate, where managed and cloud-native services earn their place, which new technologies are worth adopting, and how the platform scales with the business are all live questions. You will lead the thinking on them and work with stakeholders across the business to agree and deliver the roadmap. You will lead our DBA team, who own every database across the group regardless of the application running on it and who run the platform as a 24/7 service. You will work hand in hand with our Data Reliability Engineering team, whose Principal Engineer is your peer and whose focus is automation, fleet reliability and SLOs. This role is weighted toward hands-on technical depth. You should be as credible in a design review or an incident bridge as you are in a planning session with senior stakeholders. Key Responsibilities Technical direction The technical roadmap for the estate. We want someone genuinely interested in emerging database technologies who evaluates them on merit and can articulate the pros and c