Incident Manager Jobs

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Customer Experience Engineering Team builds the internal and external technologies that scale Snowflake’s global support and sales organizations. We empower our technical experts by providing the advanced tools they need to resolve complex issues and drive customer success. Our team specializes in software engineering, data-driven decisions, ML, and LLM-based solutions . We build production-grade systems to automate manual processes and augment the capabilities of our technical staff. Our current focus includes: LLMs : Developing and deploying LLM and agent-based architectures for streamlining troubleshooting Scalable Evaluations : Implementing large-scale evaluations to ensure the quality and reliability of our internal and external tools Process Automation : Designing intelligent workflows that eliminate bottlenecks and allow our experts to focus on the most technical aspects of the Snowflake platform Incident discovery: using embeddings, LLMs, clustering, and agents to detect potential widespread issues more quickly Now, the team is growing, and we are looking for a Software Engineer to join us. In this role, you will work closely with the state of the art LLM models, fine-tune them, develop agents, apply various clusterings, summarizations, embeddings, and so on. Ev

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Security Specialist Solutions Architect, you will bring deep expertise in SIEM solutions, security technologies, and consultative selling to support customers in securing their data and infrastructure. You will leverage your knowledge of vendor ecosystems, security architectures, and operational processes to help customers solve complex challenges, enhance incident response, and build modern, scalable security solutions. What You Will Be Doing Architect next-generation security solutions: Design and implement cutting-edge solutions utilizing Elastic's latest advancements in AI, to help improve incident response Harness the power of the Elastic Security Solution to enable organizations to achieve their use case requirements and improve overall operational efficiency Deliver compelling proof-of-value (POV) projects: Showcase the value of Elastic Security’s detection, AI, and Incident Response capabilities, demonstrating the potential to improve the analyst experience and shorten the time it takes for an analyst to make an informed decision. Be a thought leader and evangelize our vision: Share your expertise through presentations, blog posts, and other channels, positioning Elastic as the leader in SIEM and Analytics Foster collaboration and knowledge sharing: Cultivate a collaborative environment within the Solutions Architect

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. About the Role As a Site Reliability Engineer at Ema, you will own the stability, availability, and operational health of our agentic AI platform across customer environments. You'll work closely with Engineering and DevOps to provision infrastructure, drive deployment excellence, and keep production running at the quality bar our enterprise customers expect — 99.9%+ uptime, proactive incident response, and continuous improvement. What You'll Do Infrastructure & Deployment Design and provision cloud infrastructure (GCP, Azure, AWS) tailored to customer environments, with security, scalability, and compliance built in Execute on-call SaaS deployments with minimal downtime; automate and optimize deployment workflows end-to-end Production Stability & Observability Monitor logs, alerts, and metrics to maintain SLA commitments and catch issues before they escalate Diagnose and resolve production incidents with speed and rigor; drive root cause analysis and permanent fixes Collaborate with DevOps to enhance monitoring dashboards and alerting frameworks; deliver clear system health reporting to internal and customer stakeholders Documentation & Knowle

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our New York, New York office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do: Serve as a senior tech

About the Role The Backend Platform team is the backbone of Perplexity’s product reliability, scalability, and performance, enabling every product and AI team to build with confidence. This high‑impact group builds and maintains critical infrastructure, including backend systems for authentication, authorization, real-time data flows, service orchestration, and sandboxing, to ensure fast, reliable, and secure user experiences. By setting rigorous standards for code quality, uptime and performance, the Platform team ensures everyone at Perplexity can innovate at speed on top of a robust, well-architected foundation. Key Responsibilities Lead the design and implementation of our sandboxing platform to safely execute untrusted and user‑generated code while meeting strict performance and reliability requirements. Define and extend our RBAC and authorization primitives, ensuring they scale with new product capabilities and enterprise controls. Own key backend services involved in authentication and encryption flows (including BYOK‑related pieces), partnering with Security and Infra on defense‑in‑depth. Set the technical bar for backend platform design and operations, driving best practices in reliability, observability, and incident response for always‑on systems. Partner with product and AI teams to define clear platform interfaces, SLAs, and integration patterns so new features can reliably build on shared backend capabilities. Provide technical leadership across the backend platform area, mentoring other engineers and making long‑term architectural decisions that keep the foundation simple, secure, and evolvable. Qualifications Experience designing and building backend systems that run in production (typically 4+ years for mid-level, more for senior and staff). Strong system design skills, with a track record of creating efficient, reliable, and scalable architectures. Hands-on experience with modern infrastructure (for example AWS, Kubernetes, and related cloud techn

JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Provide technical support for software applications and investigate, diagnose, and resolve application issues • Automate start-of-day and end-of-day checks for key applications. • Log and track incidents across applications in the production environment. • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts. • Create tactical support tools and scripts to improve the incident investigation process and enable • transparency into potential business impacts. • Prioritize and categorize incidents based on severity and impact. • Collaborate with the development team to improve applications based on user feedback. • Create and maintain documentation for responding to common errors and application incidents. • Assist with software applications deployment and configuration . • Provide training and assistance to users to ensure effective use of applications and systems. • Develop knowledge base resources to empower users to independently resolve common problems. WHAT’S REQUIRED • Bachelor's degree in computer science, information technology, or a related field. • Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc. • Literacy in complex SQL procedures/queries. • Ability to diagnose and troubleshoot technical issues.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are seeking a seasoned Staff Engineer to help drive our Continuous Integration (CI) team. This role is critical in ensuring the reliability, scalability, and efficiency of our development pipelines, enabling engineers across the company to ship high-quality software quickly and confidently. The Staff Engineer will help drive the design, implementation, and optimization of systems that support automated testing, build orchestration, and deployment. What you’ll do Systems & Operations Own the design, scalability, and reliability of build and pipelines across multiple services and platforms. Ensure fast, reliable feedback cycles for developers by optimizing build times, test coverage, and reporting. Implement monitoring, alerting, and incident response processes for CI systems to minimize downtime. Collaboration & Enablement Work closely with across engineering to ensure smooth integrations and deployment workflows. Identify developer pain points and lead initiatives to improve productivity through tooling, automation, and best practices. Evangelize CI/CD practices across the organization to raise engineering efficiency standards. Leadership & Strategy Contribute to and help drive the vision for continuous integration and developer productivity infrastructure. Lead and mentor other CI engineers, fostering a culture of ownership, collaboration, and technical excellence. Partner with engineering leadership to align CI systems with broader product and platform goals. What we look for Proven experience driving and leading engineering efforts in CI, build systems, or developer productivity domains. Strong background in modern build systems (e.g. GitHub, Buildkite, Artifactory). Familiarity with cloud-native environments (AWS, Kubernetes) and infrastructure-as-code practices. So

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are seeking a seasoned Staff Engineer to help drive our Continuous Integration (CI) team. This role is critical in ensuring the reliability, scalability, and efficiency of our development pipelines, enabling engineers across the company to ship high-quality software quickly and confidently. The Staff Engineer will help drive the design, implementation, and optimization of systems that support automated testing, build orchestration, and deployment. What you’ll do Systems & Operations Own the design, scalability, and reliability of build and pipelines across multiple services and platforms. Ensure fast, reliable feedback cycles for developers by optimizing build times, test coverage, and reporting. Implement monitoring, alerting, and incident response processes for CI systems to minimize downtime. Collaboration & Enablement Work closely with across engineering to ensure smooth integrations and deployment workflows. Identify developer pain points and lead initiatives to improve productivity through tooling, automation, and best practices. Evangelize CI/CD practices across the organization to raise engineering efficiency standards. Leadership & Strategy Contribute to and help drive the vision for continuous integration and developer productivity infrastructure. Lead and mentor other CI engineers, fostering a culture of ownership, collaboration, and technical excellence. Partner with engineering leadership to align CI systems with broader product and platform goals. What we look for Proven experience driving and leading engineering efforts in CI, build systems, or developer productivity domains. Strong background in modern build systems (e.g. GitHub, Buildkite, Artifactory). Familiarity with cloud-native environments (AWS, Kubernetes) and infrastructure-as-code practices. So

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. Job Description PayPay India is seeking a Corporate Legal Counsel to provide legal support and guidance for business operations, with the objective of enabling compliant, secure and efficient operations. Department: Corporate Main Responsibilities Establish strong legal foundations as the company scales. Ensure contracts, policies, and business activities are legally compliant. Reduce legal and regulatory risks through proactive review and advisory. Support incident response documentation and regulatory communication. Build structured compliance processes rather than reactive handling. Protect the

Opportunity Overview: We are seeking a Lead Software Engineer to join our Integrations team. In this role, you will be designing, developing, and scaling highly available healthcare integration systems supporting prior authorization workflows across providers, payers, and delegated entities. You'll direct a fast-paced, autonomous,agile team of software engineers in the design, development, and operational support of a growing enterprise integration platform. This is an opportunity to drive technical excellence at the intersection of healthcare interoperability and modern distributed systems. What you’ll do: Technical Leadership: Provide technical leadership across architecture, system design, platform scalability, reliability, and operational excellence. Platform Engineering: Design and build scalable, resilient, and high-performing systems that support critical business workflows and enterprise integrations. Integration Solutions: Lead the development and maintenance of secure integrations with internal and external platforms, partners, and third-party systems. Cloud & Automation: Drive cloud infrastructure, deployment automation, and software delivery practices that enable reliable and efficient releases. Distributed Systems: Design and support event-driven and distributed architectures that enable scalable and fault-tolerant processing. Operational Excellence: Establish monitoring, observability, and incident response practices to ensure system reliability, performance, and availability. Quality Engineering: Champion automated testing, quality assurance, and engineering best practices throughout the software development lifecycle. Production Support: Lead the resolution of complex production issues and drive continuous improvement in platform stability and operational efficiency. Cross-Functional Collaboration: Partner with product, operations, data, security, and business stakeholders to deliver solutions aligned with organizational goals. Agile Delive

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring Security Officers to work afternoons in Battle Creek, Michigan. Responsibilities include: Maintain Visibility: Ensure high visibility by periodically stopping and patrolling different areas of the lot to deter criminal activity. Access Control / Verify Credentials: Ensure that individuals attempting to enter the facility have proper identification and access passes, such as badges, cards, or visitor passes. Surveillance : Continuously monitor CCTV cameras placed around the gate area to identify suspicious activities, unauthorized entry, or any security breaches. Monitor Entry and Exit Points: Ensure that only authorized personnel and vehicles are entering or exiting the lot by checking identification, vehicle registration, or other access control protocols. Log Entries and Exits of Trucks : Keep a detailed log of all trucks entering or leaving the premises, including company name, driver name, truck ID number, cargo type, and delivery or pick-up details. Observe for Security Threats: Watch for suspicious behavior, loitering individuals, or any signs of illegal activities such as theft, vandalism, or drug use. Incident Reporting: Immediately report any security brea

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role: Our Site Reliability Engineering team is growing, and we are looking for a highly experienced Staff Site Reliability Engineer to help shape the future of reliability, scalability, and performance at AlphaSense. This is a hands-on, high-impact role where you will architect core reliability platforms, lead by example in incident response, and drive cultural adoption of SRE best practices across our global engineering organization. Our mission is to engineer our platform to the reliability standards of mission-critical systems, targeting 99.99% uptime, while continuously enhancing our systems and processes. This role is key to that mission and goes beyond traditional system maintenance; it’s about pioneering the platforms, practices, and culture that enable engineering to scale effectively. You will act as a force multiplier, mentoring fello

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently. You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company. EXAMPLE INITIATIVES You'll work on projects like these as part of the SRE team: Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services. Building AI-assisted tooling for incident triage and response. RESPONSIBILITIES Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking. Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code. Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution. Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations. Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concu

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. This role is offered as a hybrid with expectations to come to the office in the Tel Aviv office in Israel at least 3 days per week . We are only able to accept applications for those based in Israel and have sponsorship to live and work in Israel . What you'll do at Jamf : At Jamf, we empower people to be their best selves and do their best work. The Security Analyst role strengthens our ability to detect and respond to emerging mobile threats . With increasing mobile attacks and zero-day exploits, we need dedicated analysts to proactively protect our customers and expand detection coverage. As the analysts team has grown, this role now allows for broader coverage of emerging mobile threats and enables analysts to take on more diverse responsibilities. The expanded scope supports comprehensive threat research , detection development , and incident response , ensuring work is thorough, prioritized, and aligned with evolving security challenges. What you can expect to do in this role: Research new ways to detect malicious activity on using a wide variety of custom-built tooling. Participate on research how to protect users from 0-day attacks. Perform analysis of detections according to the assignment to determine accuracy and precisions and tune detections accordingly based on results. Stay up to date on the latest malware trends and design detections ac

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste