Incident Manager Jobs

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

Staff Software Engineer - Platform Location: Soho, NYC / Remote Department: Engineering The Role We’re looking for a Staff Software Engineer to help grow and build the core platform that powers our Flowcode 2 application at scale. This role sits at the intersection of architecture, leadership, and pragmatic execution with a focus on creating and augmenting reliable, scalable, and extensible services and applications. You’ll operate as a technical leader with in our Platform pod, growing platform capabilities, building new features and problem solving in a dynamic and challenging technical environment.. While this is a hands-on role, it requires a strong bias toward backend systems, distributed architecture and deep technical leadership. We value the ability to guide teams toward pragmatic, high-impact solutions. This role is ideal for an engineer who values simplicity, correctness, and pragmatism, and who can balance long-term platform investments with immediate business needs. What You’ll Do Own critical systems end-to-end, including design, implementation and deployment, Hands on designing, building, and maintaining scalable features across a modern front-end framework and backend services. Architect for growth — help drive your pods’s technical roadmap and shepherd established engineering best practices. Collaborate across teams with product, design, and data to deliver measure, deliver and grows features quickly and iteratively. Mentor and guide senior engineers, raising the bar for technical execution and system design across teams. Balance ideal engineering with the realities of speed, customer needs, and startup resource constraints. Drive improvements in observability, performance, and incident response Advocate for pragmatic solutions, solving the right problems with the appropriate level of complexity. What We’re Looking For 8+ years of experience building and operating production-grade systems, with a strong backend focus. Deep expertise in building

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Justworks is looking for an experienced security engineer skilled in detection and response, who can help enhance and mature Justworks’ Security. As a Senior Detection Engineer, you’ll design, build, and maintain the detection logic that powers our platform, conduct proactive threat hunting, and drive continuous improvements across our detection and incident handling workflows. You’ll collaborate closely with IT, Engineering, Platform, and other members of the Security team to identify attacker behaviors, build high‑fidelity detections, and strengthen our defenses. You’ll also play a key role in designing and conducting table‑top exercises, improving processes, and building automation that reduces friction and accelerates response. You’ll help explore how AI can enhance detection, hunting, and operational efficiency. Your Success Profile What You Will Work On Build, tune, and deploy high‑quality detections across our platform Develop and refine detections using telemetry from EDR, threat intel, endpoint & cloud posture platforms and native AWS cloud services Conduct proactive threat hunting to uncover threat actor behaviors a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our Menlo Park, California office, with in-person attendance expected at least 3 days per week. What you'll do: Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure Partner closely across many different types of engineers to raise the bar for operational excellence and incident r

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role: Anthropic sits at the frontier of AI development, which makes us one of the most interesting targets in the world for nation-state and advanced criminal actors. The Threat Intelligence function within our Detection & Response team exists to make sure we see them coming. As a Threat Intelligence Engineer, you'll be a hands-on practitioner responsible for producing the actionable intelligence that drives our detections, hunts, and defensive priorities. You'll track the adversaries most likely to target a frontier AI lab, build the tooling and pipelines that turn raw indicators into operational defenses, and work shoulder-to-shoulder with detection engineers and incident responders to make sure intelligence actually changes outcomes. This is a builder's role on a small, high-leverage team — you'll have broad latitude to shape how threat intelligence is collected, analyzed, and operationalized at Anthropic. Responsibilities: Research, track, and report on threat actors and campaigns targeting AI labs, cloud infrastructure, and the broader technology sector — producing timely, actionable intelligence for Security Engineering stakeholders Build and maintain tooling and automated pipelines to collect, enrich, correlate, and operationalize indicators of compromise into our detection and alerting stack Develop and execute intelligence-driven threat hunts across endpoint, cloud, identity, and SaaS telemetry, and turn findings into durable detections Perform technical analysis of malware, phishing infrastructure, and attacker tooling to extract indicators, TTPs, and attribution signals Partner with Detectio

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Build the most advanced AI Meeting Notes product — and expand it into broader “AI data capture” features that help teams turn conversations into durable context, tasks, and knowledge. Our mission is to 10x the rate of business context & data that enters Notion — optimized for agents — so teams get superhuman memory across workstreams and customers. Notion workspaces that use AI Meeting Notes already enter 6x more data on a daily basis, so we’re well on our way. What You'll Achieve Ship end-to-end product experiences across capture → transcript → summary → follow-ups (full-stack ownership). Make meeting & data capture feel effortless and magical (e.g., speaker identification via audio waveforms, richer in-meeting UX, smarter organization). Improve summary quality that teams trust: structure, factuality, and citations that make downstream agents and humans more capable. Raise the bar on reliability & observability across the pipeline (SLOs, debugging workflows, incident response) for realtime systems. Build agentic meeting workflows that turn discussions into tasks, follow-ups, and organized knowledge — so “w

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role You’ll be part of a high-performing DevOps team responsible for evolving our cloud infrastructure, CI/CD pipelines, and observability frameworks across environments. You’ll have the autonomy to design, build, and optimise our infrastructure systems while enabling developer productivity at scale. What you’ll do Design, build, and maintain CI/CD pipelines for all HackerRank environments from development to production. Automate infrastructure using Terraform, Docker, and Kubernetes (EKS), ensuring scalability and reproducibility. Lead and evangelise DevOps best practices across engineering teams, CI/CD hygiene, observability, and cost-efficient architectures. Implement and maintain monitoring, alerting, and incident response systems using tools like OpsGenie, New Relic, and ELK. Optimise the performance and utilisation of key systems such as Redis, RDS, Redshift, ElasticSearch, and Kafka. Partner with security and platform teams to ensure compliance, resilience, and threat protection across cloud environments. Contribute to cloud cost optimisation initiatives and infrastructure efficiency projects. Who you are Bring 3+ years of experience in DevOps, SRE, or Cloud Infrastructure Engineering roles. Deep ex

About the Role We are seeking a Cloud Infrastructure Engineer to help design and evolve the platforms that power OpenAI’s products. In this role, you will be a hands-on technical leader, driving the architecture, scalability, reliability, and security of critical infrastructure systems. You will help define how we build and operate infrastructure at the next order of magnitude, while influencing technical direction across teams. This role is both deeply technical and highly strategic, requiring strong ownership, sound judgment, and the ability to partner effectively across engineering, product, and research organizations. In this role, you will: Design and build scalable, reliable, and secure infrastructure platforms that power OpenAI products Evolve cloud infrastructure abstractions that enable rapid product development across teams Architect systems to support significant growth, performance, and operational complexity Improve server orchestration, networking, distributed systems reliability, and infrastructure security posture Influence technical direction and infrastructure strategy across multiple teams Partner closely with product, research, and engineering teams to align infrastructure with evolving needs Own operational excellence, including participation in on-call rotations, incident response, and production readiness Mentor engineers and raise the overall technical bar of the organization Contribute to a culture of high ownership, low ego, and thoughtful collaboration You might thrive in this role if you: 8+ years of experience building and operating large-scale infrastructure systems Deep expertise in Kubernetes and container orchestration at scale Strong experience designing cloud abstractions and platform infrastructure (AWS, GCP, Azure, or similar) Proven track record of leading complex technical initiatives across teams Experience operating highly reliable, secure, and scalable distributed systems Security engineering experience or security backgroun

Role Overview You’ll be a senior hands-on Network Engineer at the center of highly available, global infrastructure. You’ll design, run, and improve enterprise and data center networks that thousands of users and critical applications rely on every day. You’ll work across routing, switching, firewalls, SD‑WAN, and load balancing, primarily using Cisco, Fortinet, and F5 technologies. You’ll be the person others turn to for complex troubleshooting, resilient network design, and modernization initiatives across enterprise and private cloud environments. If you enjoy solving tough networking problems, shaping network architecture, and partnering with security, cloud, and operations teams to keep things fast, secure, and reliable, this role gives you room to grow your technical depth and influence. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Design, deploy, and support enterprise and private cloud network infrastructure across production and non‑production environments. Troubleshoot and resolve complex Layer 2/Layer 3 issues in mission‑critical, high‑availability networks. Configure and optimize Cisco Catalyst and Nexus platforms, including WAN, campus, and data center networking with BGP and OSPF. Support and maintain Fortinet FortiGate firewalls (including VPNs, SD‑WAN, and segmentation) to deliver secure, resilient connectivity. Administer and fine‑tune F5 BIG‑IP load balancing and application delivery services to keep customer and internal applications highly available. Lead incident/root cause analysis, contribute to modernization projects, and maintain clear technical documentation, standards, and network diagrams. These are the essentials you’ll need to get an interview 7+ years of hands-on experience as a Network Engineer in an enterprise or data center environment. Strong expertise with Cisco enterprise networking (Catalyst and/or Nexus), including Layer 2/3, VLANs, STP, HSRP/VRRP, QoS, ACLs, and NAT. Practical experience with

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Every day, millions of developers use HackerRank to prove their skills. We're looking for a Senior Backend Software Development Engineer who can drive the technical direction of critical backend systems and lead the delivery of high-impact, platform-level initiatives. You will own the architecture and evolution of core backend services, mentor engineers across teams, and be a key technical decision-maker ensuring our platform remains fast, reliable, and scalable as we grow our global user base. What you’ll do Architect, design, and lead the implementation of complex backend systems and services that power core product experiences at scale. Define and drive technical strategy for your domain, making key decisions on system design, technology choices, and long-term architectural direction. Own the end-to-end reliability and performance of critical backend services, establishing SLOs, monitoring, and incident response best practices. Design scalable API frameworks and data models that serve as foundations for multiple product teams and external integrations. Lead cross-functional technical initiatives spanning multiple teams, coordinating with frontend, infrastructure, product, and design stakeholders. Identi

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Every day, millions of developers use HackerRank to prove their skills. We're looking for a Senior Backend Software Development Engineer who can drive the technical direction of critical backend systems and lead the delivery of high-impact, platform-level initiatives. You will own the architecture and evolution of core backend services, mentor engineers across teams, and be a key technical decision-maker ensuring our platform remains fast, reliable, and scalable as we grow our global user base. What you will do Architect, design, and lead the implementation of complex backend systems and services that power core product experiences at scale. Define and drive technical strategy for your domain, making key decisions on system design, technology choices, and long-term architectural direction. Own the end-to-end reliability and performance of critical backend services, establishing SLOs, monitoring, and incident response best practices. Design scalable API frameworks and data models that serve as foundations for multiple product teams and external integrations. Lead cross-functional technical initiatives spanning multiple teams, coordinating with frontend, infrastructure, product, and design stakeholders. Iden

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. About the Team Trading Services Engineering team powers OKX's core trading infrastructure — the systems that keep millions of users trading reliably, 24/7, at global scale. You'll build the backbone that other engineering teams depend on. What You'll Be Doing Design and build high-availability, low-latency distributed services that power core trading flows Own service reliability end-to-end: architecture, performance tuning, monitoring, and incident response Partner with Product and cross-functional engineering teams to translate trading requirements into scalable system design Drive technical best practices through code reviews, design reviews, and mentorship of peers Contribute to Kafka-based messaging architecture and event-driven system design at scale What You’ll Be Doing Collaborate with cross-functional teams including Product, Design, and Marketin

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s Developer Experience team builds the tools engineers use every day to bring ideas to production rapidly and reliably. You’ll empower other Vanta engineers to leverage cutting-edge technologies and best practices to make Vanta more performant and scalable on a platform level. Example projects include modernizing our CI/CD pipelines, introducing new test frameworks, launching AI-powered dev tools, and scaling developer environments to support a growing engineering team. This team has a wide breadth of impact across all of product engineering. The work we do compounds in value by making it easier for engineers to diagnose and solve bugs, streamline workflows, and ship value to our customers quickly and safely. Vanta engineers design and develop new product functionality and infrastructure leveraging modern frameworks and tooling, including TypeScript, React, Node.js, MongoDB, Github Actions, and various AWS services such as Fargate and ECS. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’d love for you to join us! You will: Set direction for critical dev infrastructure, enabling us to stay ahead of continued rapid growth Design and build CI and build systems that ensure Vanta engineers can develop and ship robust products quickly and confidently Improve the efficiency and reliability of our deployment workflows, including tools for hotfixes, rollbacks, and incident mitigation Lead development of tools that accelerate feedback loops — from typechecking and linting to running tests and deploying changes Build and maintain scalable developmen

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Security Engineer you will identify and drive impactful projects to improve the security of Figma’s product, platform, and IT systems. We are hiring for multiple teams within Security Engineering: AI Security, Platform Security, Product Security, and Anti-Abuse. This is a remote first role. You will partner closely with teams across the company and focus on systemic security improvements and risk reduction. You will also participate in operational security responsibilities like security reviews, consulting, vulnerability triage, and security incident response. Examples of what you may work on across teams: AI Security Perform technical security assessments, code audits, and design reviews for new AI infrastructure, platforms, and products. Design and develop technical solutions to secure AI models, tooling, debugging workflows, and data pipelines. Advocate for secure practices across Figma’s AI infrastructure, platforms, and data systems. Build the next generation of internal AI-powered access insights and security tooling. Help run penetration testing and offensive security exercises against Figma’s AI infrastructure, platforms, and products. Platform Security Perform technical security assessments, code audits, and design reviews for changes to Figma’s cloud and corporate infrastructure. Design and develop solutions to prevent or mitigate cloud and corporate security risks. Advocate for secure practices within Figma’s cloud and corporate infrastructure. Build platforms and tooling t

GAQ227R179 Location: We're looking to hire for this role locally to our offices based in Washington D.C., Bellevue, or Seattle. This will be a hybrid role with in-office expectations. Databricks is looking for a talented Senior Counsel, Regulatory to join our expanding Legal team to lead our response to the rapidly evolving global regulatory landscape. This position will sit on our Corporate Legal team and is a unique opportunity to build and own a new, cross-functional regulatory practice while providing business-focused legal advice to stakeholders throughout Databricks on a daily basis. The global regulatory environment has expanded outside of privacy and trade compliance with a wave of complex directives emerging across the US, EU, UK, Australia and other jurisdictions. You will serve as our primary internal subject matter expert on regulatory matters outside of privacy and export controls—orchestrating advice and contributions across Engineering, Product, Security, Commercial Legal, Product Legal, GTM Legal, Corporate Operations, and Finance. You will be agile, highly organized, and have the skills, drive, and flexibility to support and accelerate a leading technology company, addressing cutting-edge legal issues and organizational challenges. A successful candidate will be a resourceful self-starter, comfortable working in a fast-paced and dynamic environment, and excellent at building strong relationships. What you’ll do: Serve as the primary internal subject matter expert on emerging global regulatory frameworks outside of privacy and export controls—including DORA, NIS-2, CSR, EU Data Act, EU AI Act, CRA, DMA, and DSA—as well as various global antitrust and competition regimes and payments regulation Lead and drive the strategic implementation of these complex legislative requirements, taking ownership of the centralized regulatory roadmap, triage process, and incident response playbooks Partner cross-functionally to embed regulat