About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role. This role requires in-office presence in our New York office four days per week. People Management Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams. Talent Lifecycle: Own hiring, onboarding, performance management, and schedule coverage for a 24/7 operation. Talent Development: Build an internal bench to promote Leads and Senior Agents from within. Run Daily Operations Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time. SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations. Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements. Manage escalations Per the SOP for routing clinical and non-clinical escalations: Non-clinical: Resolve operational, access, scheduling, and behavioral issues that exceed Lead authority. Clinical: Identify clinical, safety, and privacy issues and route them immediately to the right clinical or compliance ow
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About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. About Your Role: It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. Key Responsibilities: Create high quality requirements and user stories that accurately capture the user’s pain point Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time Work with squad members to gather feedback and incorporate it into the product development process. Support product policies and procedures, ensuring compliance with regulatory requirements Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers. Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch. Analyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows. Help build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience pro
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are seeking a strategic Senior Contracts Procurement Manager to lead our contract management function and forge supplier partnerships. The Senior Contracts Procurement Manager at Instacart will serve as a key point of contact, enforcing our enterprise-wide strategy, governance, and execution of procurement contracting. Reporting to the Head of Procurement, this role drives business-term negotiations, ensures seamless partnership with organizations such as Legal and Third Party Review (TPRM), and delivers measurable value through risk-adjusted, cost-optimized agreements. The Contracts Senior Manager balances commercial agility with rigorous compliance to enable Instacart’s scalable growth. What you'll cook up in your first year Governance Procurement contract policies, playbooks, and templates are developed and enf
ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages , events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Do you see a building and immediately understand what it takes to keep it operating at its best? Are you proactive about maintenance, disciplined compliance, and confident managing vendors, budgets, and unexpected problems at the same time? We are looking for a facilities Manager who takes full ownership of the physical environment. Someone who understands that the guest experience starts when they pull into the parking lot, and that a well-maintained facility reflects the standards the whole team holds. Reactive maintenance is a last resort. Proactive leadership is the expectation. If you take pride in a facility that is always ready, this is the role that matters . THE ROLE The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, buildi
Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is seeking a Lead Product Manager to lead the development of cutting-edge capabilities tailored for enterprise customers with 10,000+ users and globally distributed operations. In this role, you will design advanced functionality for managing user access, permissions, and security controls to meet the complex needs of national and global enterprises. Your work will empower customers to scale Verkada’s solutions seamlessly across their organizations, enhancing productivity while ensuring top-tier privacy capabilities and security compliance. We are committed to a thriving in-office culture. This role requires you to be on-site 5 days per week at our office in San Mateo, CA. What You'll Do Develop scalable and secure user and group management solutions to address the needs of enterprise customers with complex organizational st
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity As Flexport continues to grow its footprint across Asia Pacific, we're looking for a Payroll Manager to be the cornerstone of payroll excellence across the region. You'll own the full payroll cycle for our APAC entities — spanning Australia, Singapore, Malaysia, Greater China, Vietnam, Thailand, Korea, Japan, Indonesia, Cambodia, Philippines, India and other new markets as we expand — and serve as the go-to expert where precision, compliance, and people experience intersect. Sitting within the APAC People team and reporting to the Senior Director, People APAC, this is a people-manager role leading a team of one, with significant cross-functional visibility. You'll set the regional payroll operating standard, drive payroll strategy, build out your team as scale demands, and work closely with Finance, People Operations, and business partners to ensure every employee across APAC is paid accurately and on time. What You'll Do - Own Regional Payroll End to End: Lead monthly payroll processing across 18+ APAC entities, managing vendor relationships and ensuring timely, accurate execution at scale. - Handle Direct Payroll Execution: Pe
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We seek a Senior Staff Product Manager to lead and develop our Trust Platform — the programmable controls, integrations, and tools that enable our products to function securely and reliably as we grow into more regulated, higher-risk markets such as banks and other regulated entities. You'll determine what features should be included in the platform and which ones become reusable components other teams can build upon. You will assess how the roadmap stands up to careful examination from regulators, bank diligence teams, and the product teams working on what you develop. You will work closely with Compliance, Legal, and Engineering, maintaining clear responsibility for the product roadmap and decisions. Why Now? The regulatory landscape is growing. More jurisdictions, more counterparties, more edge cases — this needs someone thinking ahead of requirements, crafting our posture before it's forced on us. Trust is a competitive advantage. Our strategy increasingly points at selling into banks and other regulated counterparties, who diligence maturity, auditability, and programmable controls as part of the buying decision. This work helps us secure agreements. The platform opportunity is genuine and ready to develop. We have reached a stage where this logic should become a configurable core element for other teams to build upon. It involves deciding what is
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Accounting Manager will play a key role in CLEAR’s financial close and reporting processes, ensuring accurate financial records, strong internal controls, and compliance with U.S. GAAP. You’ll own complex accounting activities, partner across the business to resolve challenges, and drive improvements through automation, AI, and scalable accounting processes. What you'll do: Own key general ledger activities across monthly, quarterly, and annual close cycles, ensuring accuracy, timeliness, and accountability Prepare and review journal entries, balance sheet reconciliations, and flux analyses across areas including fixed assets, prepaid expenses, accruals, payroll, cash, and investments Partner with Finance, Payroll, Legal, and Operations to resolve complex accounting matters and support financial reporting and audit requests Execute and strengthen internal controls, maintaining SOX compliance and clear, audit-ready documentation • Identify and implement process improvements, leveraging AI, automation, and system enhancements to streamline workflows and increase efficiency How you'll measure success: Timely and accurate completion of assigned monthly, quarterly, and annual close activities • Reduction in reconciliation discrepancies, adjusting entries, and unresolved accounting items Consistent execution of SOX controls and timely resolution of audit requests and findings Measurable improvements in close efficiency, process automation, and reporting accuracy What you're great at: 5+ y
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Customer Experience team is committed to providing high-quality, comprehensive support for our customers, many of whom are investing for the first time. As a key part of this organization, the Executive Office team represents the most senior tier of support at Robinhood CX. Our team takes direct ownership of cases that reach our executives, legal team, and regulatory bodies. We work diligently to resolve the most complex, sensitive issues our customers face with ethics and integrity at the core of our operations! As the Customer Experience Manager, Executive Office , you will lead a highly skilled team of senior specialists responsible for navigating some of our most complex and sensitive customer issues. You will set the strategy and standards for exceptional resolution, equipping your team with the judgment, tools, and support needed to confidently manage executive, legal, and regulatory escalations. You will monitor complaint themes and customer friction to identify opportunities for broader improvement, partnering closely with senior CX leadership, Compliance, Legal, Product, and other cross-functional teams to address root causes and strengthen the customer
Overview: The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy. Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions? If so, this Project Manager, Client Service position at Guidepoint may have your name on it. This is a hybrid position out of our Phoenix office. This role will primarily support our Athens-based Client Service team, helping ensure seamless coverage of client requests across time zones. What You'll Do: Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests Be knowledgeable of and follow any client-specific compli
Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. We at Truecaller for Business focus on providing value to large enterprise businesses, by improving how they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to increasing call efficiency and message response rates by enabling trusted and contextually relevant communication with their customers. This is an exciting role for anyone looking to build a world-class career in Customer Success function focusing on enterprise / legacy businesses. The role involves working with multiple stakeholders and teams internally/externally. As a Senior Customer Success Manager , you will play a key role in building a scalable and velocity driven world class customer success function in the Enterprise Solutions Business Unit at Truecaller. What you'll do: Responsible for building and nurturing relations with customers, key personnel within customer companies post sales cycle. Help customers on-board seamlessly on Truecaller’s enterprise product with complete process compliance. Develops and maintains customer rela
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Role As Mixpanel scales into the enterprise, this role is strategic: you'll own the systems and surface area that determine whether IT and security teams can confidently standardize on Mixpanel. Product Platform's mission is to earn the trust of enterprise-grade customers — organizations with formal procurement, security review functions, and a long institutional memory of rolling software out — across three dimensions: reliable performance at scale, security and compliance, and frictionless adoption by large organizations. You'll own Mixpanel's core enterprise management surface: identity and access management (RBAC, SSO, passkeys, audit logging), admin and account orchestration (settings, provisioning, organization setup), the public API and extensibility surface, and the consistency of the design system and shared components every product team builds on. The surface area is growing, too — conversations are underway about extending the platform's remit into adjacent areas like plan management as Mixpanel's enterprise footprint expands. What You'll Do Define and drive the roadmap for Mixpanel's enterprise management surface — identity and access management, SSO and authentication, audit logging, admin controls, and account/org settings Anticipate requirements from enterprise security reviews, compliance obligations, and the large organizations evaluating Mixpanel, and translate them into a prioritized roadmap Own the consistency and reliability of shared platform foundations — the design system and components, public APIs, and the patterns every other product team builds on Partner with engine
KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide. The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey The Financial Accounting Manager will report to the VP, Business Operations and Finance based in the US. The Financial Accounting Manager is responsible for providing financial leadership, accounting oversight, statutory compliance management, and business support for operations across Switzerland, Germany and Austria. This role serves as a key liaison between the business, external service providers, and global finance teams, ensuring the integrity of financial reporting, compliance with local regulations, and effective financial controls. The successful candidate will be a proactive and self-directed finance professional capable of operating with minimal supervision in a global environment. This role requires close collaboration with stakeholders across multiple countries and time zones. Key responsibilities: Financial Reporting & Controllership Ensure the accuracy, completeness, and timeliness of monthly, quarterly, and annual financial reporting. Review and analyze financial results, identifying trends, risks, an
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Compliance Examiner Business Lead is an experienced risk management professional engaged in infrastructure support, planning, scoping, execution, closeout, and issue remediation processes involved in mortgage industry examinations and reviews conducted by the Counterparty Operational Risk Evaluation (CORE) department. Key characteristics include effective leadership skills, clear communication, and a collaborative spirit in both team and cross-departmental settings. A demonstrated proactive approach, ingenuity, and adaptability are essential traits in this position to effectuate operational excellence and a positive organizational culture. Incumbents in this role are committed to fostering professional growth—both personal and among colleagues—while championing transparency, knowledge sharing, and relationship building across business units and internal CORE pods. The position reports to the CORE Manager or Senior Manager and does not include direct staff management. Our Impact: As an Compliance Examiner Business Lead, you will: Support management and/or Counterparty Review Leads in ensuring high-quality, timely completion of all functions associated with CORE pod assigned deliverables and adherence to CORE pod timeline standards related to individual Counterparty examinations. Apply a robust monitoring framework to challenge and review risk practices. Aggregate and communicate independent, data-driven views of ris
ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back. WHAT WE’RE SEEKING Are you the kind of technician and team member who takes ownership without being asked? Do you notice what needs attention before it becomes a problem, and do you follow through until it is truly resolved? We are looking for an Assistant Facilities Manager who brings both technical competence and a sense of accountability to their work. Someone who supports the Facilities Manager with urgency and precision, learns the full scope of venue operations, and takes genuine pride in the environment they maintain. If you want to grow in facilities leadership by doing the work with excellence, this is your next step. THE ROLE The Assistant Facilities Manager supports the Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf's hospitality operation. The Assistant Facilities Manager also plays a key role in building the Facilities team, supporting hiring, scheduling, Team member development, and team engagement, while ensuring safety, compliance, and budget standards are consistently met. WHAT YOU WILL DO Support Facilities Operations • Support the Facilities Manager in the day-to-day operation of the Maintenance Department • Monitor the operation and proper use of all equipment and systems t
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