It Help Desk Technology Support Specialist Intern Jobs

Apply early for priority consideration. Gallup has limited openings for this internship, and the position will be filled quickly. Gallup’s IT team keeps associates around the world connected, equipped and ready to work. As a summer intern, you’ll be part of that effort, providing technical support, troubleshooting problems and gaining experience with the systems and technology that support Gallup’s mission to improve workplaces and lives. What You’ll Do During your internship, you will: Ensure all Gallup users, including visiting associates, have world-class technical support to do their jobs perfectly Build close relationships with Gallup associates and educate them in a Microsoft Windows end-user and server environment and in an Apple Mac environment Learn new processes and systems quickly and multitask while maintaining a customer-oriented focus Support all office technology and equipment by troubleshooting workstations and workstation software, maintaining network equipment (e.g., file servers, routers and switches), and monitoring all critical business systems and applications for uptime and availability What You Need Enrollment in an associate or bachelor’s degree program in computer science, computer engineering or a related field required Enrollment at a college or university within a 250-mile radius of Omaha, Nebraska, required Anticipated graduation between August 2027 and May 2028 preferred; will consider 2029 graduates Availability to work 40 hours per week for 12 weeks during the summer of 2027 required A commitment to working on-site at Gallup’s Omaha office Monday through Thursday required, with the option to work remotely on Friday Broad knowledge of networking, computer hardware and software applications required Experience troubleshooting technical issues required Experience working in a Windows user and server environment required Experience supporting all Microsoft Office applications preferred; Apple Mac experience a plus Eligibility to work in

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees. About the role: Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office) Full-time Permanent, full-time employee (this is not a contractor position) Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Senior Director, Information Technology As an IT Support Specialist , you’ll … Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base Own audio visual setup at the office Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space Serve as a backup resource for IT onboarding support during new hire cohorts, as needed Provide local support for our Argentina based workforce Maintain

Information Systems Specialist – Public Sector Location: Remote, United States Level: Entry level Salary: $80,000–$100,000 base Requirements: U.S. citizenship and an active Secret clearance Travel: Occasional travel to customer sites Help secure the software that critical systems depend on RapidFort helps organizations reduce vulnerabilities and attack surface in containerized software. Our platform provides curated container images, runtime-based software reduction, and continuous security validation. We work with commercial customers and U.S. government teams operating in security-sensitive environments. We’re looking for an Information Systems Specialist to join our Public Sector team. This is an opportunity to build your technical career while supporting federal and DoD customers and learning container security and software supply chain technology from the engineers who build our platform. If you’ve developed your technical skills through military service, an internship, a co-op, a help desk, or another structured IT setting, we’d like to hear from you. What You’ll Do Support the day-to-day operation and troubleshooting of information systems used in federal and DoD environments. Work with Linux and Windows systems, networking, user access, and system configuration. Investigate customer issues, document your findings, resolve issues within your scope, and escalate complex problems to senior technical or engineering teams. Assist with installation, configuration, patching, system hardening, and security-related tasks. Maintain clear documentation, system inventories, and configuration records. Support compliance activities by gathering information and following established procedures. Learn RapidFort’s platform and develop practical knowledge of container security, vulnerability management, and the software supply chain. What You Bring 0–2 years of professional IT experience. Relevant military service, internships, co-ops, help desk work, and substantial hands-on

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations . In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-e

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. This dynamic and engaging role does not fit the average definition of Desktop Support. For SIE, the Studio IT Support Specialist possesses a mix of skills and experience often found in desktop support, helpdesk support, and limited system administration roles. The right candidate is versed in a wide range of client technologies; responsible not only for the implementation, maintenance, and highest level of performance-tuning for client technology, but also for being a champion for strong working relationships directly with the people who utilize that technology. This is a customer service role and fundamental to its success is building and maintaining support relationships with internal business teams, promoting trust, setting expectations, and achieving mastery in customer service. The ability to think strategically at a fast pace, troubleshoot accurately while navigating interdependent system relationships - all while driving multiple projects to successful completion in tight, shifting deadlines is the reality of this position. Please note, flexibility is possible, but this is considered primarily an in-person role, reporting daily to offices located in Playa Vista, California. Responsibilities Provides helpdesk-level coverage and support for internal cl

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com . Key Responsibilities User Support & Troubleshooting: Provide high-quality, face-to-face and remote technical support for hardware, software, operating systems (Windows & macOS), and mobile devices. Onboarding & Offboarding: Set up, image, and deploy workstations for new hires. Securely reclaim and wipe assets from departing employees. Infrastructure & "Smart Hands" Support: Maintain local server rooms and network closets. Act as the local eyes and hands for remote Network and Systems administration teams to troubleshoot switches, routers, firewalls, and patch panels. Conference Room & AV Management: Maintain and troubleshoot workplace collaboration technology, including Zoom Rooms, projectors, and audio equipment. Inventory & Asset Management: Maintain an accurate, up-to-date inventory of all local IT assets (laptops, monitors, peripherals, and licenses) and manage the local e-waste disposal process. Ticket Management: Document, track, and resolve incoming requests within our IT Service Management (ITSM) tool ([e.g., Jira / ServiceNow]) ensuring adherence to established SLAs. Vendor Coordination: Coordinate with local ISPs, hardware vendors, and building management for internet outages, warranty repairs, or facility-related IT needs. About you Minimum qualifications Experience: 3+ years of experience in a desktop support, helpdesk, or technical f

Job Summary: Based in NYC only. This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management . Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment. EDI Operations – Mandatory & Critical Function Set up and manage new EDI connections for new trading partners Connect SAP ECP customer master to EDI profiles after customer creation Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12 EDI Platform experience (Intertrade, SPS, Cleo, etc) EDI file read/edit experience is a must Handle EDI mapping, configuration, onboarding, testing, and go ‑ live Monitor daily EDI transactions and troubleshoot failures proactively Work closely with EDI vendors to ensure SLA delivery and issue resolution Support business & sales teams in improving EDI automation and accuracy Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives. End ‑ User Computing & IT Operations Oversee Windows & macOS troubleshooting Lead hardware/software lifecycle: procurement, setup, maintenance Ensure timely resolution of IT tickets with improved service quality Maintain IT documentation, SOPs, and operational standards Vendor, HQ & Stakeholder Management Manage relationships with EDI, ne

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do As an IT Support Specialist in New York, you'll be the hands-on, on-the-ground owner of day-to-day IT for one of our fastest-growing offices. You'll be the first person teammates turn to when something isn't working, and the person who makes sure hardware, conference rooms, and the office network simply work. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include: IT Support: Serve as the first line of defense for employee IT issues in New York, with deep focus on macOS troubleshooting, application support, and network connectivity. Global Support Queue: Share responsibility for Sierra's global IT helpdesk queue during your regional working hours: triage

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our San Francisco office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land: all hands meetings, events, and day to day audio visual needs. You'll partner closely with our Workplace Experience team on site builds or modifications, and support onboarding cohorts to make sure new hires start with everything working on day one. This is a role for someone who's energized by variety and a desire to help create valuable experiences for Webflow employees.. About the role: Location: SF HQ Office 5 days per week in-office Full-time Permanent Exempt The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. San Francisco, CA (all figures cited below are in USD and pertain to workers in the United States) $100,000 - $120,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. Howeve

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role We are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day. Key Responsibilities Serve as the first point of contact for employees seeking technical assistance with their IT equipment. Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases. Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment. Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access. Manage user accounts and permissions in systems such as [Active Directory, Google Suite, Slack, Okta] and other enterprise platforms. Install, configure, and update software applications on workstations and resolve software-related issues. Provide support for peripheral devices such as printers, scan

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk Actively participate as a global ET member and contribute to global projects Provide local A/V and video collaboration (Zoom) support Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls Maintain local inventory accuracy and coordinate equipment Prepare new hire hardware for deployment Run weekly new hire orientation Troubleshoot client-side network connectivity issues OUR IDEAL SENIOR SUPPORT ENGINEER WILL HAVE: 5+ years

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with. Some of the main responsibilities of this position include: Imaging laptops/desktops, installing software, packing, and prepping for shipping. Receiving equipment and assisting with data recovery. Perform Inventory management duties such as updating ServiceNow Hardware Asset Management (HAM) and QuickBase. Distributed desktop support. Desktop and infrastructure maintenance. Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned. Facilitate communication amongst customers, team members, and other AIS areas. Supports and tests IT Technology and provides feedback to appropriate AIS Units. Participating in research of nonstandard product solutions to meet customer needs. Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Rea

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn't your typical IT role as our Technology Enablement Program Manager, you'll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It's a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work. You'll support IT onboarding journeys for new hires, lead awareness campaigns for new tooling and build an education program that keeps pace with a rapidly evolving AI-first technology landscape. You'll partner closely with existing Education, Awareness and Enablement colleagues to ensure programs are joined up. You'll be a trusted voice across the business working directly with IT leadership and key stakeholders to shape communications, training and adoption