Lead Technical Solutions Engineer Jobs

Talkdesk is seeking a Sr. Technical Support Engineer who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren’t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother. You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions. Key Responsibilities Technical Leadership & Triage Advanced Troubleshooting: Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity. Escalation Management: Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution. Developer Advisory: Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations. Efficiency & Innovation Tool Development: Identify recurring manual tasks and develop internal tools or scripts (JavaScript, etc.) to automate the team’s most time-consuming workflows. Process Optimization: Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations. Customer Advocacy & Success Voice of the Customer: Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams. Strategic Consulting: Develop trust with client leadership to remove roadblocks, formulate best practices, and document functional/technical requirements. Risk Mitigation: Work closely with customers to track work progress and create strategies for risk mitigation and contingency planning. Feature Demonstrations: Conduct engaging demos of feature enhancements for both new and existing cu

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 1000+ integrations Become demo certified and lead a three-pillar demo to customers Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) Experienced using Zendesk, Jira, Confluence, or similar software An engineer with previous technical troubleshooting and/or programming experience Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach An effective written and verbal communicator A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Fluent in written and spoken English and Japanese as this role will interact with stak

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. You'll lead Vanta's EMEA Solutions Engineering team across the Growth and Commercial segments, developing a strong group of eight SEs while evolving our technical sales motion and helping drive growth in one of Vanta's highest-priority regions. Solutions Engineering at Vanta sits at the intersection of product, technical, and sales. The SE team works alongside Account Executives to drive technical wins, lead discovery, and make the fit between customer needs and Vanta's capabilities real, converting qualified opportunities into closed revenue. In EMEA, that means operating across a wide and diverse market: from established financial and technology hubs across Western Europe to emerging opportunities across the Middle East, Israel, and Southern Europe, each with different regulatory contexts, GRC maturity levels, and buying behaviours. The team needs to show up credibly across all of them. This manager leads the Growth and Commercial SE team, a group of eight SEs spanning a fast-moving, high-priority region. The SE motion is actively evolving from a repeatable demo approach toward a more consultative, value-based model in the right deals, while preserving speed and volume where that remains the right answer. The job is to develop the team and the motion together. What you’ll do as a Manager, Solutions Engineering at Vanta: Lead and develop the SE team: manage eight SEs across the Growth and Commercial segments, build on the existing operating rhythm, and establish a coaching cadence that elevates individual performance and team craft Drive the evolution of the SE motion: work with your team and EMEA sales leadership to shift fro

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform Reproduce technical issues and dive into Datadog’s 1000+ integrations Become demo certified and lead a three-pillar demo to customers Participate in product conversations with internal teams based on feedback from client interactions Train as a highly knowledgeable specialist in one or more Datadog product area(s) Work from a Datadog office 3 - 5 days per week Who You Are: Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) Experienced using Zendesk, Jira, Confluence, or similar software An engineer with previous technical troubleshooting and/or programming experience Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach An effective written and verbal communicator A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Fluent in written and spoken English and Japanese as this role will interact with stak

We are seeking a motivated and experienced Technical Program Manager to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems. About the Role EnCharge AI is looking for a highly experienced, hands-on Principal Solutions Engineer to lead customer and partner solution development, architecture, and deployment for our next-generation AI acceleration platform. This is a senior technical leadership role that combines customer-facing engagement, solution architecture, AI software optimization, and technical mentorship. This role will partner with strategic customers throughout their development lifecycle—from initial technical discovery, architectural evaluation, and proof-of-concepts through production deployment and scaling. Bridging the gap between AI hardware, software, systems, and customers, helping them successfully build, optimize, and scale cutting-edge AI workloads and agentic workflows on EnCharge technology. Serving as the voice of the customer, directly influencing product roadmaps, software features, and developer experience. Responsibilities Serve as the primary technical interface and trusted advisor for strategic customers and partners evaluating and deploying AI workloads on EnCharge platforms. Lead end-to-end customer engagements from technical discovery through proof-of-concept (PoC), design-in, performance benchmarking, system-level tuning, and production deployment. Support technical pre-sales efforts by clearly articulating solution value propositions, architectural differentiator

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for a Senior Partner Solutions Engineer to join our partnerships team in EMEA. This role will lead enablement and pre-sales motions with Vercel's solution and consulting partners (SIs and GSIs) across the region, with a primary focus on the DACH market. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of Vercel's products and build strong technical relationships. A key focus in this role will be growing partner-delivered capacity in the DACH region: running Vercel's partner certification program, creating and delivering technical enablement and workshops, and supporting pre-sales motions where partners are engaged. Fluency in German and/or French is essential; this is a spoken, partner-facing role. This role will serve as a developer advocate for Vercel across solution and consulting partners. You will be the expert on building and delivering with Vercel products, including AI and agent workloads, and will establish best practices, author guides, lead workshops and hackathons, and build solutions for partner communities and Vercel teams. Partner Solutions Engineers require a strong web development background, especially in frontend development, cloud infrastructure, networking, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with practice leads, delivery teams, and executives. This is an in-person (hybrid) position that will require you to be based in Vercel's

About the Team The Solutions Engineering team consists of trusted technical advisors who help organizations adopt OpenAI’s technology safely, effectively, and responsibly. We partner closely with customers, Sales, Product, Engineering, Research, and Security to translate frontier AI capabilities into practical workflows that create measurable impact. Cybersecurity is one of the most important areas where AI can help. As frontier models become increasingly capable of reasoning across code, logs, infrastructure, vulnerabilities, and security evidence, customers need expert guidance to evaluate and deploy these systems safely. Our Field Security Specialists help security leaders and practitioners apply OpenAI models, APIs, Codex, agentic workflows, and emerging cyber capabilities to real defensive challenges. About the Role We are looking for a Manager of Field Security Specialists to build and lead our customer-facing cyber solutions engineering function. This is a hands-on leadership role for someone who can develop an exceptional team while remaining close to the technology and our customers. You will establish the operating model for the function, raise the quality of specialist engagements, and personally support our most strategic and technically complex customer opportunities. You will work across CISO-level strategy, practitioner-level cybersecurity challenges, and hands-on solution design. Your team will help customers explore workflows including application security, secure software development, vulnerability management, threat modeling, cloud and identity security, SOC operations, detection engineering, incident response, and security validation. This is not an internal CISO or corporate incident-response role. It is a customer-facing leadership opportunity focused on helping defenders achieve safe, measurable outcomes with frontier AI. In this role, you will: Hire, coach, develop, and lead a high-performing team of Field Security Specialists. Establish the

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Software Engineer As a Software Engineering Team Lead based in Singapore, you will lead a team of highly skilled software engineers responsible for building and evolving Adyen's Global Cards platform for the APAC region. Your team plays a critical role in developing scalable, reliable, and resilient payment capabilities that power card transactions for merchants across APAC. You'll work closely with Product Managers, Architects, and Engineering teams to deliver new functionality across the Cards domain, while continuously improving the performance, scalability, and reliability of our platform. As a people leader, you'll coach and develop engineers, foster a culture of ownership, and help shape the technical direction of one of Adyen's core payment domains. As part of Adyen's global engineering organisation, you'll collaborate closely with teams across Europe, APAC, and North America to build products that scale globally. What you'll do Lead, coach, and develop a team of Software Engineers, supporting both their technical and professional growth. Foster a high-performing engineering culture built on ownership, collaboration, and continuous learning. Partner closely with Product Managers to translate business priorities into scalable technical solutions. Drive the technical direction of the team, balancing product de

We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager II, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Develops and leads software engineering projects and creates the development and delivery of enhanced software solutions. Researches alternative technical solutions for changing business needs. Responsible for assuring the daily activities of the team meet the functional requirements and also follow coding best practices and non functional requirements. Role • Highly Motivated Technical Leader to Champion Software Development Projects and that can deliver results. • Researches alternative technical solutions for changing business needs. • Responsible for assuring the daily activities of the team meet the required service levels. • Successfully develop and lead major projects and complex assignments with broad scope and long-term business implications. • Develop innovative solutions that meet specific business needs. • Partner with scrum masters / project managers to lead day to day software development efforts. • Assist in day to day software development efforts including programming. • Create proof of concept applications • Collaborate with business and technical partners • Assist in the evaluation of 3rd parties and 3rd party products. • Ensure adherence to established quality control practices. • Create and maintain technology road-maps.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Mastercard is seeking a Technical Lead to join the Cardholder Services, Global Benefits team in Pune, India. The team develops next-generation products and services that enable cardholders to securely and efficiently access and use benefits across digital channels. Role As a Technical Lead, you will provide hands-on technical leadership across the design, development, integration, testing, and delivery of CHS applications. You will lead technical design and architecture decisions across Java/Spring Boot services, React/Angular applications, APIs, databases, event-driven integrations, and cloud platforms. You will drive engineering best practices, technical evaluations and PoCs, resolve complex technical issues, and ensure solutions are scalable, secure, resilient, and production-ready. You will collaborate with Product, Engineering, Architecture, and QE teams and provide technical guidance and mentoring to engineers. Skills / Requirements Strong hands-on experience in Java, J2EE, Spring, and Spring Boot Strong hands-on experience with React and/or Angular Deep experience with REST APIs, Web Services, and microservices architecture Strong experience with Oracle/SQL, including query optimization and data validation Experience with K

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Lead - Technical Support As a Technical Support Team Lead, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support. Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams. What you’ll do Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale Coach and mentor members of the Support team to fully prepare

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. The Opportunity We are looking for experienced banking professionals who combine deep domain expertise with strong consulting capabilities. As a Lead Functional Consultant , you will partner with leading global banks to transform how they design and manage banking products, pricing, billing, rates, fees, and customer relationships. You'll work closely with senior client stakeholders, product teams, and engineering to translate complex business challenges into scalable platform solutions using the Zafin SaaS platform. If you're passionate about solving business problems, influencing strategic decisions, and delivering impactful banking transformations, we'd love to hear from you. Key Responsibilities Lead client discovery workshops and consulting engagements. Analyze business processes, identify opportunities, and recommend scalable solutions. Translate business requirements into functional designs using the Zafin SaaS platform. Configure banking products, pricing, rates, fees, and business rules. Collaborate with Product, Engineering, and Cus