Merchant Operations Associate in Amsterdam

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Direct Customer Onboarding Team Our Direct Customer Onboarding (CDD) team is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise. In this role, your core focus centers on two key pillars: leading quality improvements (and quality control processes sign-offs) and directly managing high-complexity enterprise onboarding cases. Additionally, you will serve as a Subject Matter Expert (SME) and mentor, actively helping to upskill the team while collaborating cross-functionally with Quality Assurance, Compliance, and Commercial teams to streamline our onboarding process while safeguarding Adyen through strict regulatory compliance. What You’ll Do Complex Merchant Onboarding & Collaborative Problem-Solving : Autonomously lead the onboarding process for Adyen’s most strategic and complex en

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Merchant Fraud Analyst We are looking for an ambitious analyst to join our Merchant Fraud team. As part of the Merchant Fraud team in Amsterdam you will be working closely with Compliance, Product and other Merchant Operations teams. As a Merchant Fraud Analyst you will be responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring, banking and issuing services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity, to reduce risk at scale for Adyen and its customers. What you’ll do Monitor and investigate transaction patterns, account activity, and user behavior patterns to detect and mitigate fraudulent activi

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About this role The future of Operations at Adyen is built on data-driven autonomy. As AI increasingly automates the mechanics of data retrieval and trend summarization, the real value shifts to the human layer: framing the right problems, validating rigorously, and turning insight into action. You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you. You'll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions. What you'll do Lead and evolve the team: Set a clear vision f

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Operations Analytics Our dedicated team of data analysts, engineers and business analysts is committed to empowering operational teams to make strategic and data-driven decisions on a global scale. We are structured into subject matter areas, with analysts focusing on Merchant Operations, Support, Professional Services, & Supply Chain, ensuring deep expertise and tailored insights within each area, driving operational excellence and informed decision-making. We strive to foster a collaborative and approachable environment, making data insights accessible and actionable for everyone. In short, our vision is to empower teams with self-service analytics and deliver strategic insights that drive high-impact decisions. What you’ll do Gain a comprehensive understanding of business processes to solve critical problems and ensure anal

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Direct Customer Onboarding team Adyen is looking for a hands-on CDD Risk Analyst to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in EMEA. In this role, you will onboarding of merchants, including enhanced due diligence, KYC checks, and assessing the anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product. What you will do End-to-End Onboarding: Manage end to end onboarding flows for enter

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Reviews Team Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. The core impact of this role lies in the opportunity and autonomy to translate complex regulatory requirements into scalable, day-to-day operational processes. Working cross-functionally with Quality Assurance, Compliance, and Commercial teams you will shape how our team works. What You’ll Do End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-R

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Financial Risk Analyst As a Senior Financial Risk Analyst on our Merchant Potential Liability Team you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse background

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The role The Head of Credit Risk is a pivotal global leadership position within Adyen’s Operations function. This is not a new department, but rather an evolving and growing pillar of our business. As Adyen continues to aggressively build out and scale its suite of financial products, our risk management strategies must grow alongside them. While our Second Line defines the boundaries and Product builds the tools, the Credit Risk department owns the execution. The department’s focus is centered around managing our counterparty risk across both our acquiring business (chargeback risk) and our issuing/financial products (such as capital lending). In this role, you will be responsible for the day-to-day management of these exposures. As the chair of the Merchant Risk Committee (MRC) and a member of the Risk Committee (RC), you will serve as the

As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on. 👉 You'll review and issue chargebacks and refunds, handling every case with accuracy and care. Just as important, you'll keep our users informed from start to finish: what's happening, what comes next and if they need to do anything. That way they always feel confident and in control. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Take ownership As our Cards Experience Guide, you'll make the decision on tricky disputes such as incorrect deliveries, ATM issues and partial merchant refunds. Every decision has a real financial impact for our users and for bunq. Resolve chargebacks end-to-end: Investigate each case using transaction data, account history and merchant evidence. Reach a correct, well-reasoned decision within card scheme deadlines. Keep users informed: Send clear, honest and caring updates throughout their case. When we can't approve a dispute, explain why in plain language so they understand it the first time. Work smarter with AI: Use AI tools to research cases, spot patterns in disputes and feedback, and share insights that help the team fix root causes. You know how to investigate a case from every angle and use data a

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans. Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support. Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory ris

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Compliance Officer We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Senior Compliance Officer for our Brand Integrity pillar. This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models. You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions. This role is ideal for someone who enjoys structured problem-solving, cros

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Finance Support Specialist As a Finance Support Specialist you will be an expert on Adyen’s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources. In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams. Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we op

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Manager: Regulatory Reporting Data The Regulatory Reporting group is a foundational pillar of Adyen's licensed financial operations. It enables Adyen to meet its obligations to regulators, central banks, and supervisory authorities across the globe through accurate, auditable, and timely reporting. The group delivers the data pipelines, models, controls, and reporting products that demonstrate compliance with regimes such as tax, prudential and statistical reporting. It is a key driver of Adyen's license to operate and of the trust placed in us by regulators, merchants, and partners alike. As an Engineering Manager in the Regulatory Reporting group, you will lead a cross-functional team of talented and motivated individuals to deliver reporting products that are accurate, reliable, timely, scalable, and auditable. You will work cl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Engineering, Adyen Protect We are seeking a visionary and highly technical Head of Engineering to lead the development and scaling of Adyen Protect . Adyen Protect is our ML-first product suite designed to detect and mitigate payment fraud in real-time across billions of transactions. In this role, you will lead a specialized domain of four high-impact engineering teams dedicated to staying ahead of increasingly sophisticated global fraud networks. You will be the strategic driver behind our risk engine, ensuring that our ML models are not only accurate and performant but also transparent and actionable for the world's largest merchants. This is a role for a leader who thrives at the intersection of big data, predictive modeling, and high-availability systems. You will be responsible for ensuring that as Adyen grows, our ability to pr

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Banking Networks Adyen is a truly global company that processes billions in payments annually. Adyen's value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts, and capital; facilitated by Adyen's global banking licenses. Behind every one of these products sits a critical dependency: reliable, direct connectivity to the world's banking infrastructure. We are looking for a Senior Product Manager to lead and scale our global Banking Networks capabilities. You will lead the Banking Networks team responsible for integrating with banking partners worldwide, including banks, clearing houses, payment rails and providers (excluding North America, which is owned by a dedicated regional team). This role sits at the core of Adyen's financial p